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April 30, 2024

Detecting Attacks Across Email, SaaS, and Network Environments with Darktrace’s ActiveAI Security Platform

This blog explores how Darktrace’s combined AI approach enabled it to identify and connect an attack that took place over three critical areas of a customer’s digital environment, namely email, SaaS and network.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Zoe Tilsiter
Cyber Analyst
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30
Apr 2024

The State of AI in Cybersecurity

In a recent survey outlined in Darktrace’s State of AI Cyber Security whitepaper, 95% of cyber security professionals agree that AI-powered security solutions will improve their organization’s detection of cyber-threats [1]. Crucially, a combination of multiple AI methods is the most effective to improve cybersecurity; improving threat detection, accelerating threat investigation and response, and providing visibility across an organization’s digital environment.

In March 2024, Darktrace’s AI-led security platform was able to detect suspicious activity affecting a customer’s email, Software-as-a-Service (SaaS), and network environments, whilst its applied supervised learning capability, Cyber AI Analyst, autonomously correlated and connected all of these events together in one single incident, explained concisely using natural language processing.

Attack Overview

Following an initial email attack vector, an attacker logged into a compromised SaaS user account from the Netherlands, changed inbox rules, and leveraged the account to send thousands of phishing emails to internal and external users. Internal users fell victim to the emails by clicking on contained suspicious links that redirected them to newly registered suspicious domains hosted on same IP address as the hijacked SaaS account login. This activity triggered multiple alerts in Darktrace DETECT™ on both the network and SaaS side, all of which were correlated into one Cyber AI Analyst incident.

In this instance, Darktrace RESPOND™ was not active on any of the customer’s environments, meaning the compromise was able to escalate until their security team acted on the alerts raised by DETECT. Had RESPOND been enabled at the time of the attack, it would have been able to apply swift actions to contain the attack by blocking connections to suspicious endpoints on the network side and disabling users deviating from their normal behavior on the customer’s SaaS environment.

Nevertheless, thanks to DETECT and Cyber AI Analyst, Darktrace was able to provide comprehensive visibility across the customer’s three digital estate environments, decreasing both investigation and response time which enabled them to quickly enact remediation during the attack. This highlights the crucial role that Darktrace’s combined AI approach can play in anomaly detection cyber defense

Attack Details & Darktrace Coverage

Attack timeline

1. Email: the initial attack vector  

The initial attack vector was likely email, as on March 18, 2024, Darktrace observed a user device making several connections to the email provider “zixmail[.]net”, shortly before it connected to the first suspicious domain. Darktrace/Email identified multiple unusual inbound emails from an unknown sender that contained a suspicious link. Darktrace recognized these emails as potentially malicious and locked the link, ensuring that recipients could not directly click it.

Suspected initial compromise email from an unknown sender, containing a suspicious link, which was locked by Darktrace/Email.
Figure 1: Suspected initial compromise email from an unknown sender, containing a suspicious link, which was locked by Darktrace/Email.

2. Escalation to Network

Later that day, despite Darktrace/Email having locked the link in the suspicious email, the user proceeded to click on it and was directed to a suspicious external location, namely “rz8js7sjbef[.]latovafineart[.]life”, which triggered the Darktrace/Network DETECT model “Suspicious Domain”. Darktrace/Email was able to identify that this domain had only been registered 4 days before this activity and was hosted on an IP address based in the Netherlands, 193.222.96[.]9.

3. SaaS Account Hijack

Just one minute later, Darktrace/Apps observed the user’s Microsoft 365 account logging into the network from the same IP address. Darktrace understood that this represented unusual SaaS activity for this user, who had only previously logged into the customer’s SaaS environment from the US, triggering the “Unusual External Source for SaaS Credential Use” model.

4. SaaS Account Updates

A day later, Darktrace identified an unusual administrative change on the user’s Microsoft 365 account. After logging into the account, the threat actor was observed setting up a new multi-factor authentication (MFA) method on Microsoft Authenticator, namely requiring a 6-digit code to authenticate. Darktrace understood that this authentication method was different to the methods previously used on this account; this, coupled with the unusual login location, triggered the “Unusual Login and Account Update” DETECT model.

5. Obfuscation Email Rule

On March 20, Darktrace detected the threat actor creating a new email rule, named “…”, on the affected account. Attackers are typically known to use ambiguous or obscure names when creating new email rules in order to evade the detection of security teams and endpoints users.

The parameters for the email rule were:

“AlwaysDeleteOutlookRulesBlob: False, Force: False, MoveToFolder: RSS Feeds, Name: ..., MarkAsRead: True, StopProcessingRules: True.”

This rule was seemingly created with the intention of obfuscating the sending of malicious emails, as the rule would move sent emails to the "RSS Feeds” folder, a commonly used tactic by attackers as the folder is often left unchecked by endpoint users. Interestingly, Darktrace identified that, despite the initial unusual login coming from the Netherlands, the email rule was created from a different destination IP, indicating that the attacker was using a Virtual Private Network (VPN) after gaining a foothold in the network.

Hijacked SaaS account making an anomalous login from the unusual Netherlands-based IP, before creating a new email rule.
Figure 2: Hijacked SaaS account making an anomalous login from the unusual Netherlands-based IP, before creating a new email rule.

6. Outbound Phishing Emails Sent

Later that day, the attacker was observed using the compromised customer account to send out numerous phishing emails to both internal and external recipients. Darktrace/Email detected a significant spike in inbound emails on the compromised account, with the account receiving bounce back emails or replies in response to the phishing emails. Darktrace further identified that the phishing emails contained a malicious DocSend link hidden behind the text “Click Here”, falsely claiming to be a link to the presentation platform Prezi.

Figure 3: Darktrace/Email detected that the DocSend link displayed via text “Click Here”, was embedded in a Prezi link.
Figure 3: Darktrace/Email detected that the DocSend link displayed via text “Click Here”, was embedded in a Prezi link.

7. Suspicious Domains and Redirects

After the phishing emails were sent, multiple other internal users accessed the DocSend link, which directed them to another suspicious domain, “thecalebgroup[.]top”, which had been registered on the same day and was hosted on the aforementioned Netherlands-based IP, 193.222.96[.]91. At the time of the attack, this domain had not been reported by any open-source intelligence (OSINT), but it has since been flagged as malicious by multiple vendors [2].

External Sites Summary showing the suspicious domain that had never previously been seen on the network. A total of 11 “Suspicious Domain” models were triggered in response to this activity.
Figure 4: External Sites Summary showing the suspicious domain that had never previously been seen on the network. A total of 11 “Suspicious Domain” models were triggered in response to this activity.  

8. Cyber AI Analyst’s Investigation

As this attack was unfolding, Darktrace’s Cyber AI Analyst was able to autonomously investigate the events, correlating them into one wider incident and continually adding a total of 14 new events to the incident as more users fell victim to the phishing links.

Cyber AI Analyst successfully weaved together the initial suspicious domain accessed in the initial email attack vector (Figure 5), the hijack of the SaaS account from the Netherlands IP (Figure 6), and the connection to the suspicious redirect link (Figure 7). Cyber AI Analyst was also able to uncover other related activity that took place at the time, including a potential attempt to exfiltrate data out of the customer’s network.

By autonomously analyzing the thousands of connections taking place on a network at any given time, Darktrace’s Cyber AI Analyst is able to detect seemingly separate anomalous events and link them together in one incident. This not only provides organizations with full visibility over potential compromises on their networks, but also saves their security teams precious time ensuring they can quickly scope out the ongoing incident and begin remediation.

Figure 5: Cyber AI Analyst correlated the attack’s sequence, starting with the initial suspicious domain accessed in the initial email attack vector.
Figure 5: Cyber AI Analyst correlated the attack’s sequence, starting with the initial suspicious domain accessed in the initial email attack vector.
Figure 6: As the attack progressed, Cyber AI Analyst correlated and appended additional events to the same incident, including the SaaS account hijack from the Netherlands-based IP.
Figure 6: As the attack progressed, Cyber AI Analyst correlated and appended additional events to the same incident, including the SaaS account hijack from the Netherlands-based IP.
Cyber AI Analyst correlated and appended additional events to the same incident, including additional users connecting to the suspicious redirect link following the outbound phishing emails being sent.
Figure 7: Cyber AI Analyst correlated and appended additional events to the same incident, including additional users connecting to the suspicious redirect link following the outbound phishing emails being sent.

Conclusion

In this scenario, Darktrace demonstrated its ability to detect and correlate suspicious activities across three critical areas of a customer’s digital environment: email, SaaS, and network.

It is essential that cyber defenders not only adopt AI but use a combination of AI technology capable of learning and understanding the context of an organization’s entire digital infrastructure. Darktrace’s anomaly-based approach to threat detection allows it to identify subtle deviations from the expected behavior in network devices and SaaS users, indicating potential compromise. Meanwhile, Cyber AI Analyst dynamically correlates related events during an ongoing attack, providing organizations and their security teams with the information needed to respond and remediate effectively.

Credit to Zoe Tilsiter, Analyst Consulting Lead (EMEA), Brianna Leddy, Director of Analysis

Appendices

References

[1] https://darktrace.com/state-of-ai-cyber-security

[2] https://www.virustotal.com/gui/domain/thecalebgroup.top

Darktrace DETECT Model Coverage

SaaS Models

- SaaS / Access / Unusual External Source for SaaS Credential Use

- SaaS / Compromise / Unusual Login and Account Update

- SaaS / Compliance / Anomalous New Email Rule

- SaaS / Compromise / Unusual Login and New Email Rule

Network Models

- Device / Suspicious Domain

- Multiple Device Correlations / Multiple Devices Breaching Same Model

Cyber AI Analyst Incidents

- Possible Hijack of Office365 Account

- Possible SSL Command and Control

Indicators of Compromise (IoCs)

IoC – Type – Description

193.222.96[.]91 – IP – Unusual Login Source

thecalebgroup[.]top – Domain – Possible C2 Endpoint

rz8js7sjbef[.]latovafineart[.]life – Domain – Possible C2 Endpoint

https://docsend[.]com/view/vcdmsmjcskw69jh9 - Domain - Phishing Link

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Zoe Tilsiter
Cyber Analyst

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May 2, 2025

SocGholish: From loader and C2 activity to RansomHub deployment

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Over the past year, a clear pattern has emerged across the threat landscape: ransomware operations are increasingly relying on compartmentalized affiliate models. In these models, initial access brokers (IABs) [6], malware loaders, and post-exploitation operators work together.

Due to those specialization roles, a new generation of loader campaigns has risen. Threat actors increasingly employ loader operators to quietly establish footholds on the target network. These entities then hand off access to ransomware affiliates. One loader that continues to feature prominently in such campaigns is SocGholish.

What is SocGholish?

SocGholish is a loader malware that has been utilized since at least 2017 [7].  It has long been associated with fake browser updates and JavaScript-based delivery methods on infected websites.

Threat actors often target outdated or poorly secured CMS-based websites like WordPress. Through unpatched plugins, or even remote code execution flaws, they inject malicious JavaScript into the site’s HTML, templates or external JS resources [8].  Historically, SocGholish has functioned as a first-stage malware loader, ultimately leading to deployment of Cobalt Strike beacons [9], and further facilitating access persistence to corporate environments. More recently, multiple security vendors have reported that infections involving SocGholish frequently lead to the deployment of RansomHub ransomware [3] [5].

This blog explores multiple instances within Darktrace's customer base where SocGholish deployment led to subsequent network compromises. Investigations revealed indicators of compromise (IoCs) similar to those identified by external security researchers, along with variations in attacker behavior post-deployment. Key innovations in post-compromise activities include credential access tactics targeting authentication mechanisms, particularly through the abuse of legacy protocols like WebDAV and SCF file interactions over SMB.

Initial access and execution

Since January 2025, Darktrace’s Threat Research team observed multiple cases in which threat actors leveraged the SocGholish loader for initial access. Malicious actors commonly deliver SocGholish by compromising legitimate websites by injecting malicious scripts into the HTML of the affected site. When the visitor lands on an infected site, they are typically redirected to a fake browser update page, tricking them into downloading a ZIP file containing a JavaScript-based loader [1] [2]. In one case, a targeted user appears to have visited the compromised website garagebevents[.]com (IP: 35.203.175[.]30), from which around 10 MB of data was downloaded.

Device Event Log showing connections to the compromised website, following by connections to the identified Keitaro TDS instances.
Figure 1: Device Event Log showing connections to the compromised website, following by connections to the identified Keitaro TDS instances.

Within milliseconds of the connection establishment, the user’s device initiated several HTTPS sessions over the destination port 443 to the external endpoint 176.53.147[.]97, linked to the following Keitaro TDS domains:

  • packedbrick[.]com
  • rednosehorse[.]com
  • blackshelter[.]org
  • blacksaltys[.]com

To evade detection, SocGholish uses highly obfuscated code and relies on traffic distribution systems (TDS) [3].  TDS is a tool used in digital and affiliate marketing to manage and distribute incoming web traffic based on predefined rules. More specifically, Keitaro is a premium self-hosted TDS frequently utilized by attackers as a payload repository for malicious scripts following redirects from compromised sites. In the previously noted example, it appears that the device connected to the compromised website, which then retrieved JavaScript code from the aforementioned Keitaro TDS domains. The script served by those instances led to connections to the endpoint virtual.urban-orthodontics[.]com (IP: 185.76.79[.]50), successfully completing SocGholish’s distribution.

Advanced Search showing connections to the compromised website, following by those to the identified Keitaro TDS instances.
Figure 2: Advanced Search showing connections to the compromised website, following by those to the identified Keitaro TDS instances.

Persistence

During some investigations, Darktrace researchers observed compromised devices initiating HTTPS connections to the endpoint files.pythonhosted[.]org (IP: 151.101.1[.]223), suggesting Python package downloads. External researchers have previously noted how attackers use Python-based backdoors to maintain access on compromised endpoints following initial access via SocGholish [5].

Credential access and lateral movement

Credential access – external

Darktrace researchers identified observed some variation in kill chain activities following initial access and foothold establishment. For example, Darktrace detected interesting variations in credential access techniques. In one such case, an affected device attempted to contact the rare external endpoint 161.35.56[.]33 using the Web Distributed Authoring and Versioning (WebDAV) protocol. WebDAV is an extension of the HTTP protocol that allows users to collaboratively edit and manage files on remote web servers. WebDAV enables remote shares to be mounted over HTTP or HTTPS, similar to how SMB operates, but using web-based protocols. Windows supports WebDAV natively, which means a UNC path pointing to an HTTP or HTTPS resource can trigger system-level behavior such as authentication.

In this specific case, the system initiated outbound connections using the ‘Microsoft-WebDAV-MiniRedir/10.0.19045’ user-agent, targeting the URI path of /s on the external endpoint 161.35.56[.]33. During these requests, the host attempted to initiate NTML authentication and even SMB sessions over the web, both of which failed. Despite the session failures, these attempts also indicate a form of forced authentication. Forced authentication exploits a default behavior in Windows where, upon encountering a UNC path, the system will automatically try to authenticate to the resource using NTML – often without any user interaction. Although no files were directly retrieved, the WebDAV server was still likely able to retrieve the user’s NTLM hash during the session establishment requests, which can later be used by the adversary to crack the password offline.

Credential access – internal

In another investigated incident, Darktrace observed a related technique utilized for credential access and lateral movement. This time, the infected host uploaded a file named ‘Thumbs.scf’ to multiple internal SMB network shares. Shell Command File ( SCF) is a legacy Windows file format used primarily for Windows Explorer shortcuts. These files contain instructions for rendering icons or triggering shell commands, and they can be executed implicitly when a user simply opens a folder containing the file – no clicks required.

The ‘Thumbs.scf’ file dropped by the attacker was crafted to exploit this behavior. Its contents included a [Shell] section with the Command=2 directive and an IconFile path pointing to a remote UNC resource on the same external endpoint, 161.35.56[.]33, seen in the previously described case – specifically, ‘\\161.35.56[.]33\share\icon.ico’. When a user on the internal network navigates to the folder containing the SCF file, their system will automatically attempt to load the icon. In doing so, the system issues a request to the specified UNC path, which again prompts Windows to initiate NTML authentication.

This pattern of activity implies that the attacker leveraged passive internal exposure; users who simply browsed a compromised share would unknowingly send their NTML hashes to an external attacker-controlled host. Unlike the WebDAV approach, which required initiating outbound communication from the infected host, this SCF method relies on internal users to interact with poisoned folders.

Figure 3: Contents of the file 'Thumbs.scf' showing the UNC resource hosted on the external endpoint.
Figure 3: Contents of the file 'Thumbs.scf' showing the UNC resource hosted on the external endpoint.

Command-and-control

Following initial compromise, affected devices would then attempt outbound connections using the TLS/SSL protocol over port 443 to different sets of command-and-control (C2) infrastructure associated with SocGholish. The malware frequently uses obfuscated JavaScript loaders to initiate its infection chain, and once dropped, the malware communicates back to its infrastructure over standard web protocols, typically using HTTPS over port 443. However, this set of connections would precede a second set of outbound connections, this time to infrastructure linked to RansomHub affiliates, possibly facilitating the deployed Python-based backdoor.

Connectivity to RansomHub infrastructure relied on defense evasion tactics, such as port-hopping. The idea behind port-hopping is to disguise C2 traffic by avoiding consistent patterns that might be caught by firewalls, and intrusion detection systems. By cycling through ephemeral ports, the malware increases its chances of slipping past basic egress filtering or network monitoring rules that only scrutinize common web traffic ports like 443 or 80. Darktrace analysts identified systems connecting to destination ports such as 2308, 2311, 2313 and more – all on the same destination IP address associated with the RansomHub C2 environment.

Figure 4: Advanced Search connection logs showing connections over destination ports that change rapidly.

Conclusion

Since the beginning of 2025, Darktrace analysts identified a campaign whereby ransomware affiliates leveraged SocGholish to establish network access in victim environments. This activity enabled multiple sets of different post exploitation activity. Credential access played a key role, with affiliates abusing WebDAV and NTML over SMB to trigger authentication attempts. The attackers were also able to plant SCF files internally to expose NTML hashes from users browsing shared folders. These techniques evidently point to deliberate efforts at early lateral movement and foothold expansion before deploying ransomware. As ransomware groups continue to refine their playbooks and work more closely with sophisticated loaders, it becomes critical to track not just who is involved, but how access is being established, expanded, and weaponized.

Credit to Chrisina Kreza (Cyber Analyst) and Adam Potter (Senior Cyber Analyst)

Appendices

Darktrace / NETWORK model alerts

·       Anomalous Connection / SMB Enumeration

·       Anomalous Connection / Multiple Connections to New External TCP Port

·       Anomalous Connection / Multiple Failed Connections to Rare Endpoint

·       Anomalous Connection / New User Agent to IP Without Hostname

·       Compliance / External Windows Communication

·       Compliance / SMB Drive Write

·       Compromise / Large DNS Volume for Suspicious Domain

·       Compromise / Large Number of Suspicious Failed Connections

·       Device / Anonymous NTML Logins

·       Device / External Network Scan

·       Device / New or Uncommon SMB Named Pipe

·       Device / SMB Lateral Movement

·       Device / Suspicious SMB Activity

·       Unusual Activity / Unusual External Activity

·       User / Kerberos Username Brute Force

MITRE ATT&CK mapping

·       Credential Access – T1187 Forced Authentication

·       Credential Access – T1110 Brute Force

·       Command and Control – T1071.001 Web Protocols

·       Command and Control – T1571 Non-Standard Port

·       Discovery – T1083 File and Directory Discovery

·       Discovery – T1018 Remote System Discovery

·       Discovery – T1046 Network Service Discovery

·       Discovery – T1135 Network Share Discovery

·       Execution – T1059.007 JavaScript

·       Lateral Movement – T1021.002 SMB/Windows Admin Shares

·       Resource Deployment – T1608.004 Drive-By Target

List of indicators of compromise (IoCs)

·       garagebevents[.]com – 35.203.175[.]30 – Possibly compromised website

·       packedbrick[.]com – 176.53.147[.]97 – Keitaro TDS Domains used for SocGholish Delivery

·       rednosehorse[.]com – 176.53.147[.]97 – Keitaro TDS Domains used for SocGholish Delivery

·       blackshelter[.]org – 176.53.147[.]97 – Keitaro TDS Domains used for SocGholish Delivery

·       blacksaltys[.]com – 176.53.147[.]97 – Keitaro TDS Domains used for SocGholish Delivery

·       virtual.urban-orthodontics[.]com – 185.76.79[.]50

·       msbdz.crm.bestintownpro[.]com – 166.88.182[.]126 – SocGholish C2

·       185.174.101[.]240 – RansomHub Python C2

·       185.174.101[.]69 – RansomHub Python C2

·       108.181.182[.]143 – RansomHub Python C2

References

[1] https://www.checkpoint.com/cyber-hub/threat-prevention/what-is-malware/socgholish-malware/

[2] https://intel471.com/blog/threat-hunting-case-study-socgholish

[3] https://www.trendmicro.com/en_us/research/25/c/socgholishs-intrusion-techniques-facilitate-distribution-of-rans.html

[4] https://www.proofpoint.com/us/blog/threat-insight/update-fake-updates-two-new-actors-and-new-mac-malware

[5] https://www.guidepointsecurity.com/blog/ransomhub-affiliate-leverage-python-based-backdoor/

[6] https://www.cybereason.com/blog/how-do-initial-access-brokers-enable-ransomware-attacks

[7] https://attack.mitre.org/software/S1124/

[8] https://expel.com/blog/incident-report-spotting-socgholish-wordpress-injection/

[9] https://www.esentire.com/blog/socgholish-to-cobalt-strike-in-10-minutes

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About the author
Christina Kreza
Cyber Analyst

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May 1, 2025

Your Vendors, Your Risk: Rethinking Third-Party Security in the Age of Supply Chain Attacks

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When most people hear the term supply chain attack, they often imagine a simple scenario: one organization is compromised, and that compromise is used as a springboard to attack another. This kind of lateral movement is common, and often the entry vector is as mundane and as dangerous as email.

Take, for instance, a situation where a trusted third-party vendor is breached. An attacker who gains access to their systems can then send malicious emails to your organization, emails that appear to come from a known and reputable source. Because the relationship is trusted, traditional phishing defenses may not be triggered, and recipients may be more inclined to engage with malicious content. From there, the attacker can establish a foothold, move laterally, escalate privileges, and launch a broader campaign.

This is one dimension of a supply chain cyber-attack, and it’s well understood in many security circles. But the risk doesn’t end there. In fact, it goes deeper, and it often hits the most important asset of all: your customers' data.

The risk beyond the inbox

What happens when customer data is shared with a third party for legitimate processing purposes for example billing, analytics, or customer service and that third party is then compromised?

In that case, your customer data is breached, even if your own systems were never touched. That’s the uncomfortable truth about modern cybersecurity: your risk is no longer confined to your own infrastructure. Every entity you share data with becomes an extension of your attack surface. Thus, we should rethink how we perceive responsibility.

It’s tempting to think that securing our environment is our job, and securing their environment is theirs. But if a breach of their environment results in the exposure of our customers, the accountability and reputational damage fall squarely on our shoulders.

The illusion of boundaries

In an era where digital operations are inherently interconnected, the lines of responsibility can blur quickly. Legally and ethically, organizations are still responsible for the data they collect even if that data is processed, stored, or analyzed by a third party. A customer whose data is leaked because of a vendor breach will almost certainly hold the original brand responsible, not the third-party processor they never heard of.

This is particularly important for industries that rely on extensive outsourcing and platform integrations (SaaS platforms, marketing tools, CRMs, analytics platforms, payment processors). The list of third-party vendors with access to customer data grows year over year. Each integration adds convenience, but also risk.

Encryption isn’t a silver bullet

One of the most common safeguards used in these data flows is encryption. Encrypting customer data in transit is a smart and necessary step, but it’s far from enough. Once data reaches the destination system, it typically needs to be decrypted for use. And the moment it is decrypted, it becomes vulnerable to a variety of attacks like ransomware, data exfiltration, privilege escalation, and more.

In other words, the question isn’t just is the data secure in transit? The more important question is how is it protected once it arrives?

A checklist for organizations evaluating third-parties

Given these risks, what should responsible organizations do when they need to share customer data with third parties?

Start by treating third-party security as an extension of your own security program. Here are some foundational controls that can make a difference:

Due diligence before engagement: Evaluate third-party vendors based on their security posture before signing any contracts. What certifications do they hold? What frameworks do they follow? What is their incident response capability?

Contractual security clauses: Build in specific security requirements into vendor contracts. These can include requirements for encryption standards, access control policies, and data handling protocols.

Third-party security assessments: Require vendors to provide evidence of their security controls. Independent audits, penetration test results, and SOC 2 reports can all provide useful insights.

Ongoing monitoring and attestations: Security isn’t static. Make sure vendors provide regular security attestations and reports. Where possible, schedule periodic reviews or audits, especially for vendors handling sensitive data.

Minimization and segmentation: Don’t send more data than necessary. Data minimization limits the exposure in the event of a breach. Segmentation, both within your environment and within vendor access levels, can further reduce risk.

Incident response planning: Ensure you have a playbook for handling third-party incidents, and that vendors do as well. Coordination in the event of a breach should be clear and rapid.

The human factor: Customers and communication

There’s another angle to supply chain cyber-attacks that’s easy to overlook: the post-breach exploitation of public knowledge. When a breach involving customer data hits the news, it doesn’t take long for cybercriminals to jump on the opportunity.

Attackers can craft phishing emails that appear to be follow-ups from the affected organization: “Click here to reset your password,” “Confirm your details due to the breach,” etc.

A breach doesn’t just put customer data at risk it also opens the door to further fraud, identity theft, and financial loss through social engineering. This is why post-breach communication and phishing mitigation strategies are valuable components of an incident response strategy.

Securing what matters most

Ultimately, protecting against supply chain cyber-attacks isn’t just about safeguarding your own perimeter. It’s about defending the integrity of your customers’ data, wherever it goes. When customer data is entrusted to you, the duty of care doesn’t end at your firewall.

Relying on vendors to “do their part” is not enough. True due diligence means verifying, validating, and continuously monitoring those extended attack surfaces. It means designing controls that assume failure is possible, and planning accordingly.

In today’s threat landscape, cybersecurity is no longer just a technical discipline. It’s a trust-building exercise. Your customers expect you to protect their information, and rightly so. And when a supply chain attack happens, whether the breach originated with you or your partner, the damage lands in the same place: your brand, your customers, your responsibility.

[related-resource]

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About the author
Tony Jarvis
VP, Field CISO | Darktrace
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