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August 5, 2025

2025 Cyber Threat Landscape: Darktrace’s Mid-Year Review

Explore key cyber threat trends observed across Darktrace’s customer base in the first half of 2025. As threat actors increasingly adopt AI and diversify their techniques and tooling, anomaly-based detection continues to prove vital in defending against evolving attacks.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Emma Foulger
Global Threat Research Operations Lead
cyberseucity 2025 half year threat report Default blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog image
05
Aug 2025

2025: Threat landscape in review

The following is a retrospective of the first six months of 2025, highlighting key findings across the threat landscape impacting Darktrace customers.

Darktrace observed a wide range of tactics during this period, used by various types of threat actors including advanced persistent threats (APTs), Malware-as-a-Service (MaaS) and Ransomware-as-a-Service (RaaS) groups.

Methodology

Darktrace’s Analyst team conduct investigations and research into threats facing organizations and security teams across our customer base.  This includes direct investigations with our 24/7 Security Operations Centre (SOC), via services such as Managed Detection and Response (MDR) and Managed Threat Detection, as well as broader cross-fleet research through our Threat Research function.

At the core of our research is Darktrace’s anomaly-based detection, which the Analyst team contextualizes and analyzes to provide additional support to customers and deepen our understanding of the threats they face.

Threat actors are incorporating AI into offensive operations

Threat actors are continuously evolving their tactics, techniques, and procedures (TTPs), posing an ongoing challenge to effective defense hardening. Increasingly, many threat actors are adopting AI, particularly large language models (LLMs), into their operations to enhance the scale, sophistication, and efficacy of their attacks.

The evolving functionality of malware, such as the recently reported LameHug malware by CERT-UA, which uses an open-source LLM, exemplifies this observation [1].

Threat landscape trends in 2025

Threat actors applying AI to Email attacks

LLMs present a clear opportunity for attackers to take advantage of AI and create effective phishing emails at speed. While Darktrace cannot definitively confirm the use of AI to create the phishing emails observed across the customer base, the high volume of phishing emails and notable shifts in tactic could potentially be explained by threat actors adopting new tooling such as LLMs.

  • The total number of malicious emails detected by Darktrace from January to May 2025 was over 12.6 million
  • VIP users continue to face significant threat, with over 25% of all phishing emails targeting these users in the first five months of 2025
  • QR code-based phishing emails have remained a consistent tactic, with a similar proportion observed in January-May 2024 and 2025. The highest numbers were observed in February 2025, with over 1 million detected in that month alone.
  • Shifts towards increased sophistication within phishing emails are emerging, with a year-on-year increase in the proportion of phishing emails containing either a high text volume or multistage payloads. In the first five months of 2025, 32% of phishing emails contained a high volume of text.

The increase in proportion of phishing emails with a high volume of text in particular could point towards threat actors leveraging LLMs to create phishing emails with large, but believable, text in an easy and efficient way.

The above email statistics are derived from analysis of monitored Darktrace / EMAIL model data for all customer deployments hosted in the cloud between January 1 and May 31, 2025.

Campaign Spotlight: Simple, Quick - ClickFix

An interesting technique Darktrace observed multiple times throughout March and April was ClickFix social engineering, which exploits the intersection between humans and technology to trick users into executing malicious code on behalf of the attacker.

  • While this technique has been around since 2024, Darktrace observed campaign activity in the first half of 2025 suggesting a resurgence.  
  • A range of threat actors – from APTs to MaaS and RaaS have adopted this technique to deliver secondary payloads, like information stealing malware.
  • Attackers use fraudulent or compromised legitimate websites to inject malicious plugins that masquerade as fake CAPTCHAs.
  • Targeted users believe they are completing human verification or resolving a website issue, unaware that they are being guided through a series of simple steps to execute PowerShell code on their system.
  • Darktrace observed campaign activity during the first half of 2025 across a range of sectors, including Government, Healthcare, Insurance, Retail and, Non-profit.

Not just AI: Automation is enabling Ransomware and SaaS exploitation

The rise of phishing kits like FlowerStorm and Mamba2FA, which enable phishing and abuse users’ trust by mimicking legitimate services to bypass multi-factor authentication (MFA), highlight how the barriers to entry for sophisticated attacks continue to fall, enabling new threat actors. Combined with Software-as-a-Service (SaaS) account compromise, these techniques make up a substantial portion of cybercriminal activity observed by Darktrace so far this year.

Credentials remain the weak link

A key theme across multiple cases of ransomware was threat actors abusing compromised credentials to gain initial entry into networks via:

  • Unauthorized access to internet-facing technology such as RDP servers and virtual private networks (VPNs).
  • Unauthorized access to SaaS accounts.

SaaS targeted ransomware is on the rise

The encryption of files within SaaS environments observed by Darktrace demonstrates a continued trend of ransomware actors targeting these platforms over traditional networks, potentially driven by a higher return on investment.

SaaS accounts are often less protected than traditional systems because of Single Sign-On (SSO).  Additionally, platforms like Salesforce often host sensitive data, including emails, financial records, customer information, and network configuration details. This stresses the need for robust identity management practices and continuous monitoring.

RaaS is adding complexity and speed to cyber attacks

RaaS has dominated the attack landscape, with groups like Qilin, RansomHub, and Lynx all appearing multiple times in cases across Darktrace’s customer base over the past six months. Detecting ransomware attacks before the encryption stage remains a significant challenge, particularly in RaaS operations where different affiliates often use varying techniques for initial entry and earlier stages of the attack. Darktrace’s recent analysis of Scattered Spider underscores the challenge of hardening defenses against such varying techniques.

CVE exploitation continues despite available patches

Darktrace has also observed ransomware gangs exploiting known Common Vulnerabilities and Exposures (CVEs), including the Medusa ransomware group’s use of the SimpleHelp vulnerabilities: CVE-2024-57727 and CVE-2024-57728 in March, despite patches being made available in January [2].

Misused tools + delayed patches = growing cyber risk

The exploitation of common remote management tools like SimpleHelp highlights the serious challenges defenders face when patch management cycles are suboptimal. As threat actors continue to abuse legitimate services for malicious purposes, the challenges facing defenders will only grow more complex.

Edge exploitation

It comes as no surprise that exploitation of internet-facing devices continued to feature prominently in Darktrace’s Threat Research investigations during the first half of 2025.

Observed CVE exploitation included:

Many of Darktrace’s observations of CVE exploitation so far in 2025 align with wider industry reporting, which suggests that Chinese-nexus threat actors were deemed to likely have exploited these technologies prior to public disclosure. In the case of CVE-2025-0994 - a vulnerability affecting Trimble Cityworks, an asset management system designed for use by local governments, utilities, airports, and public work agencies [3] - Darktrace observed signs of exploitation as early as January 19, well before vulnerability’s public disclosure on February 6 [4]. Darktrace’s early identification of the exploitation stemmed from the detection of a suspicious file download from 192.210.239[.]172:3219/z44.exe - later linked to Chinese-speaking threat actors in a campaign targeting the US government [5].

This case demonstrates the risks posed by the exploitation of internet-facing devices, not only those hosting more common technologies, but also software associated specifically tied to Critical National Infrastructure (CNI); a lucrative target for threat actors. This also highlights Darktrace’s ability to detect exploitation of internet-facing systems, even without a publicly disclosed CVE. Further examples of how Darktrace’s anomaly detection can uncover malicious activity ahead of public vulnerability disclosures can be found here.

New threats and returning adversaries

In the first half of 2025, Darktrace observed a wide range of threats, from sophisticated techniques employed by APT groups to large-scale campaigns involving phishing and information stealers.

BlindEagle (APT-C-36)

Among the observed APT activity, BlindEagle (APT-C-36) was seen targeting customers in Latin America (LATM), first identified in February, with additional cases seen as recently as June.

Darktrace also observed a customer targeted in a China-linked campaign involving the LapDogs ORB network, with activity spanning from December 2024 and June 2025. These likely nation-state attacks illustrate the continued adoption of cyber and AI capabilities into the national security goals of certain countries.

Sophisticated malware functionality

Further sophistication has been observed within specific malware functionality - such as the malicious backdoor Auto-Color, which has now been found to employ suppression tactics to cover its tracks if it is unable to complete its kill chain - highlighting the potential for advanced techniques across every layer of an attack.

Familiar foes

Alongside new and emerging threats, previously observed and less sophisticated tools, such as worms, Remote Access Trojans (RATs), and information stealers, continue to impact Darktrace customers.

The Raspberry Robin worm... First seen in 2021, has been repeatedly identified within Darktrace’s customer base since 2022. Most recently, Darktrace’s Threat Research team identified cases in April and May this year. Recent open-source intelligence (OSINT) reporting suggests that Raspberry Robin continues to evolve its role as an Initial Access Broker (IAB), paving the way for various attacks and remaining a concern [6].

RATs also remain a threat, with examples like AsyncRAT and Gh0st RAT impacting Darktrace customers.

In April multiple cases of MaaS were observed in Darktrace’s customer base, with information stealers Amadey and Stealc, as well as GhostSocks being distributed as a follow up payload after an initial Amadey infection.

Conclusion

As cyber threats evolve, attackers are increasingly harnessing AI to craft highly convincing email attacks, automating phishing campaigns at unprecedented scale and speed. This, coupled with rapid exploitation of vulnerabilities and the growing sophistication of ransomware gangs operating as organized crime syndicates, makes today’s threat landscape more dynamic and dangerous than ever. Cyber defenders collaborate to combat these threats – the coordinated takedown of Lumma Stealer in May was a notable win for both industry and law-enforcement [7], however OSINT suggests that this threat persists [8], and new threats will continue to arise.

Traditional security tools that rely on static rules or signature-based detection often struggle to keep pace with these fast-moving, adaptive threats. In this environment, anomaly-based detection tools are no longer optional—they are essential. By identifying deviations in normal user and system behavior, tools like Darktrace provide a proactive layer of defense capable of detecting novel and emerging threats, even those that bypass conventional security measures. Investing in anomaly-based detection is critical to staying ahead of attackers who now operate with automation, intelligence, and global coordination.

Credit to Emma Foulger (Global Threat Research Operations Lead), Nathaniel Jones (VP, Security & AI Strategy, Field CISO),  Eugene Chua (Principal Cyber Analyst & Analyst Team Lead), Nahisha Nobregas (Senior Cyber Analyst), Nicole Wong (Principal Cyber Analyst), Justin Torres (Senior Cyber Analyst), Matthew John (Director of Operations, SOC), Sam Lister (Specialist Security Researcher), Ryan Traill (Analyst Content Lead) and the Darktrace Incident Management team.

The information contained in this blog post is provided for general informational purposes only and represents the views and analysis of Darktrace as of the date of publication. While efforts have been made to ensure the accuracy and timeliness of the information, the cybersecurity landscape is dynamic, and new threats or vulnerabilities may have emerged since this report was compiled.

This content is provided “as is” and without warranties of any kind, either express or implied. Darktrace makes no representations or warranties regarding the completeness, accuracy, reliability, or suitability of the information, and expressly disclaims all warranties.

Nothing in this blog post should be interpreted as legal, technical, or professional advice. Users of this information assume full responsibility for any actions taken based on its content, and Darktrace shall not be liable for any loss or damage resulting from reliance on this material. Reference to any specific products, companies, or services does not constitute or imply endorsement, recommendation, or affiliation.

Appendices

Indicators of Compromise (IoCs)

IoC - Type - Description + Probability

LapDogs ORB network, December 2024-June 2025

www.northumbra[.]com – Hostname – Command and Control (C2) server

103.131.189[.]2 – IP Address - C2 server, observed December 2024 & June 2025

103.106.230[.]31 – IP Address - C2 server, observed December 2024

154.223.20[.]56 – IP Address – Possible C2 server, observed December 2024

38.60.214[.]23 – IP Address – Possible C2 server, observed January & February 2025

154.223.20[.]58:1346/systemd-log – URL – Possible ShortLeash payload, observed December 2024

CN=ROOT,OU=Police department,O=LAPD,L=LA,ST=California,C=US - TLS certificate details for C2 server

CVE-2025-0994, Trimble Cityworks exploitation, January 2025

192.210.239[.]172:3219/z44.exe – URL - Likely malicious file download

AsyncRAT, February-March 2025

windows-cam.casacam[.]net – Hostname – Likely C2 server

88.209.248[.]141 – IP Address – Likely C2 server

207.231.105[.]51 – IP Address – Likely C2 server

163.172.125[.]253 – IP Address – Likely C2 server

microsoft-download.ddnsfree[.]com – Hostname – Likely C2 server

95.217.34[.]113 – IP Address – Likely C2 server

vpnl[.]net – Hostname – Likely C2 server

157.20.182[.]16 – IP Address - Likely C2 server

185.81.157[.]19 – IP Address – Likely C2 server

dynamic.serveftp[.]net – IP Address – Likely C2 server

158.220.96.15 – IP Address – Likely C2 server

CVE-2024-57727 & CVE-2024-57728, SimpleHelp RMM exploitation, March 2025

213.183.63[.]41 – IP Address - C2 server

213.183.63[.]41/access/JWrapper-Windows64JRE-version.txt?time=3512082867 – URL - C2 server

213.183.63[.]41/access/JWrapper-Windows64JRE-00000000002-archive.p2.l2 – URL - C2 server

pruebas.pintacuario[.]mx – Hostname – Possible C2 server

144.217.181[.]205 – IP Address – Likely C2 server

erp.ranasons[.]com – Hostname – Possible destination for exfiltration

143.110.243[.]154 – IP Address – Likely destination for exfiltration

Blind Eagle, April-June 2025

sostenermio2024.duckdns[.]org/31agosto.vbs – URL – Possible malicious file download

Stealc, April 2025

88.214.48[.]93/ea2cb15d61cc476f[.]php – URL – C2 server

Amadey & GhostSocks, April 2025

195.82.147[.]98 – IP Address - Amadey C2 server

195.82.147[.]98/0Bdh3sQpbD/index.php – IP Address – Likely Amadey C2 activity

194.28.226.181 – IP Address – Likely GhostSocks C2 server

RaspberryRobin, May 2025

4j[.]pm – Hostname – C2 server

4xq[.]nl – Hostname – C2 server

8t[.]wf – Hostname – C2 server

Gh0stRAT, May 2025

lu.dssiss[.]icu  - Hostname – Likely C2 server

192.238.133[.]162:7744/1-111.exe – URL – Possible addition payload

8e9dec3b028f2406a8c546a9e9ea3d50609c36bb - SHA1 - Possible additional payload

f891c920f81bab4efbaaa1f7a850d484 - MD5 – Possible additional payload

192.238.133[.]162:7744/c3p.exe – URL - Possible additional payload

03287a15bfd67ff8c3340c0bae425ecaa37a929f - SHA1 - Possible additional payload

02aa02aee2a6bd93a4a8f4941a0e6310 - MD5 - Possible additional payload

192.238.133[.]162:7744/1-1111.exe – URL - Possible additional payload

1473292e1405882b394de5a5857f0b6fa3858fd1 - SHA1 - Possible additional payload

69549862b2d357e1de5bab899ec0c817 - MD5 - Possible additional payload

192.238.133[.]162:7744/1-25.exe – URL -  Possible additional payload

20189164c4cd5cac7eb76ba31d0bd8936761d7a7  - SHA1 - Possible additional payload

f42aa5e68b28a3f335f5ea8b6c60cb57 – MD5 - Possible additional payload

192.238.133[.]162:7744/Project1_se.exe – URL - Possible additional payload

fea1e30dfafbe9fa9abbbdefbcbe245b6b0628ad - SHA1 - Possible additional payload

5ea622c630ef2fd677868cbe8523a3d5 - MD5 - Possible additional payload

192.238.133[.]162:7744/Project1_se.exe - URL - Possible additional payload

aa5a5d2bd610ccf23e58bcb17d6856d7566d71b9  - SHA1 - Possible additional payload

9d33029eaeac1c2d05cf47eebb93a1d0 - MD5 - Possible additional payload

References and further reading

1.        https://cip.gov.ua/en/news/art28-atakuye-sektor-bezpeki-ta-oboroni-za-dopomogoyu-programnogo-zasobu-sho-vikoristovuye-shtuchnii-intelekt?utm_medium=email&_hsmi=113619842&utm_content=113619842&utm_source=hs_email

2.        https://www.s-rminform.com/latest-thinking/cyber-threat-advisory-medusa-and-the-simplehelp-vulnerability

3.        https://assetlifecycle.trimble.com/en/products/software/cityworks

4.     https://nvd.nist.gov/vuln/detail/CVE-2025-0994

5.     https://blog.talosintelligence.com/uat-6382-exploits-cityworks-vulnerability/

6.        https://www.silentpush.com/blog/raspberry-robin/

7.        https://blogs.microsoft.com/on-the-issues/2025/05/21/microsoft-leads-global-action-against-favored-cybercrime-tool/

8.     https://www.trendmicro.com/en_sg/research/25/g/lumma-stealer-returns.html

Related Darktrace investigations

-              ClickFix

-              FlowerStorm

-              Mamba 2FA

-              Qilin Ransomware

-              RansomHub Ransomware

-              RansomHub Revisited

-              Lynx Ransomware

-              Scattered Spider

-              Medusa Ransomware

-              Legitimate Services Malicious Intentions

-              CVE-2025-0282 and CVE-2025-0283 – Ivanti CS, PS and ZTA

-              CVE-2025-31324 – SAP Netweaver

-              Pre-CVE Threat Detection

-              BlindEagle (APT-C-36)

-              Raspberry Robin Worm

-              AsyncRAT

-              Amadey

-              Lumma Stealer

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Emma Foulger
Global Threat Research Operations Lead

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December 3, 2025

Darktrace Named as a Leader in 2025 Gartner® Magic Quadrant™ for Email Security Platforms

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Darktrace is proud to be named as a Leader in the Gartner® Magic Quadrant™ for Email Security Platforms (ESP). We believe this recognition reflects what our customers already know: our product is exceptional – and so is the way we deliver it.

In July 2025, Darktrace was named a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Email Security, a distinction given to vendors who have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience). To us, both achievements are testament to the customer-first approach that has fueled our rapid growth. We feel this new distinction from Gartner validates the innovation, efficacy, and customer-centric delivery that set Darktrace apart.

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. CIOs and CISOs can use this research to make informed decisions about which email security platform can best accomplish their goals. We encourage our customers to read the full report to get the complete picture.

This acknowledgement follows the recent recognition of Darktrace / NETWORK, also designated a Leader in the Gartner Magic Quadrant for Network Detection & Response and named the only Customers’ Choice in its category.

Why do we believe Darktrace is leading in the email security market?

Our relentless innovation which drives proven results  

At Darktrace we continue to push the frontier of email security, with industry-first AI-native detection and response capabilities that go beyond traditional SEG approaches. How do we do it?

  • With a proven approach that gets results. Darktrace’s unique business-centric anomaly detection catches advanced phishing, supply chain compromises, and BEC attacks – detecting them on average 13 days earlier than attack-centric solutions. That’s why 75% of our customers have removed their SEG and now rely on their native email security provider combined with Darktrace.
  • By offering comprehensive protection beyond the inbox. Darktrace / EMAIL goes further than traditional inbound filtering, delivering account and messaging protection, DLP, and DMARC capabilities, ensuring best-in-class security across inbound, outbound, and domain protection scenarios.  
  • Continuous innovation. We are ranked second highest in the Gartner Critical Capabilities research for core email security function, likely thanks to our product strategy and rapid pace of innovation. We’ve release major capabilities twice a year for nearly five years, including advanced AI models and expanded coverage for collaboration platforms.

We deliver exceptional customer experiences worldwide

Darktrace’s leadership isn’t just about excelling in technology, it’s about delivering an outstanding experience that customers value. Let’s dig into what makes our customers tick.

  • Proven loyalty from our base. Recognition from Gartner Peer Insights as a Customers’ Choice, combined with a 4.8-star rating (based on 340 reviews as of November 2025), demonstrates for us the trust of thousands of organizations worldwide, not just the analysts.  
  • Customer-first support. Darktrace goes beyond ticket-only models with dedicated account teams and award-winning service, backed by significant headcount growth in technical support and analytics roles over the past year.
  • Local expertise. With offices spanning continents, Darktrace is able to provide regional language support and tailored engagement from teams on the ground, ensuring personalized service and a human-first experience.

Darktrace enhances security stacks with a partner-first architecture

There are plenty of tools out there than encourage a siloed approach. Darktrace / EMAIL plays well with others, enhancing your native security provider and allowing you to slim down your stack. It’s designed to set you up for future growth, with:

  • A best-in-breed platform approach. Natively built on Self-Learning AI, Darktrace / EMAIL delivers deep integration with our / NETWORK, / IDENTITY, and / CLOUD products as part of a unified platforms – that enables and enhances comprehensive enterprise-wise security.
  • Optimized workflows. Darktrace integrates tightly with an extended ecosystem of security tools – including a strategic partnership with Microsoft enabling unified threat response and quarantine capabilities – bringing constant innovation to all of your SOC workflows.  
  • A channel-first strategy. Darktrace is making significant investments in partner-driven architectures, enabling integrated ecosystems that deliver maximum value and future-ready security for our customers.

Analyst recognized. Customer approved.  

Darktrace / EMAIL is not just another inbound email security tool; it’s an advanced email security platform trusted by thousands of users to protect them against advanced phishing, messaging, and account-level attacks.  

As a Leader, we believe we owe our positioning to our customers and partners for supporting our growth. In the upcoming years we will continue to innovate to serve the organizations who depend on Darktrace for threat protection.  

To learn more about Darktrace’s position as a Leader, view a complimentary copy of the Magic Quadrant report, register for the Darktrace Innovation Webinar on 9 December, 2025, or simply request a demo.

Gartner, Gartner® Magic Quadrant™ for Email Security Platforms, Max Taggett, Nikul Patel, 3 December 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Darktrace.

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Carlos Gray
Senior Product Marketing Manager, Email

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December 2, 2025

Protecting the Experience: How a global hospitality brand stays resilient with Darktrace

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For the Global Chief Technology Officer (CTO) of a leading experiential leisure provider, security is mission critical to protecting a business built on reputation, digital innovation, and guest experience. The company operates large-scale immersive venues across the UK and US, blending activity-driven hospitality with premium dining and vibrant spaces designed for hundreds of guests. With a lean, centrally managed IT team responsible for securing locations worldwide, the challenge is balancing robust cybersecurity with operational efficiency and customer experience.

Brand buzz attracts attention – and attacks

Mid-sized, fast-growing hospitality organizations face a unique risk profile. When systems go down in a venue, the impact is immediate: hundreds of disrupted guest experiences, lost revenue during peak hours, and potential long-term reputation damage. Each time the organization opened a new venue, the surge of marketing buzz attracted attention in local markets and waves of sophisticated cyberattacks, including:

Phishing campaigns leveraging brand momentum to lure employees into clicking on malicious links.

AI-enhanced impersonation using advanced techniques to create AI-generated video calls and deep-researched, contextualized emails  

Fake domains targeting leadership with AI-generated messages that contained insider context gleaned from public information.

“Our endpoint security and antivirus tools were powerless against these sophisticated AI-powered campaigns. We didn’t want to manage incidents anymore. We wanted to prevent them from ever happening.”  - Global CTO

Proactive, preventative security with Darktrace AI

The company’s cybersecurity vision was clear: “Proactive, preventative – that was our mandate,” said the CTO. With a lean and busy IT group, the business evaluated several security solutions using deep-dive workshops. Darktrace proved the best fit for supporting the organization’s proactive mindset, offering:

  • Autonomy without added headcount: Darktrace provided powerful AI-driven detection and autonomous response functions with minimal manual oversight required.
  • Modular adoption: The company could start with core email and network protection and expand into cloud and endpoint coverage, aligning spend with growth.
  • Partnership and responsiveness: “We wanted people we trust, respect, and know will show up when we need them. Darktrace did just that,” said the CTO.
  • Affordability at scale: Darktrace offered reasonable upfront costs plus predictable, sustainable economics as the company and IT infrastructure expanded.  

“The combination of AI capabilities, a scalable model, and a strong engagement team tipped the balance in Darktrace’s favor, and we have not been disappointed,” said the CTO.

Phased deployment builds trust

To minimize disruption to critical hospitality systems like global Point of Sales (POS) terminals and Audio-Visual (AV) infrastructure, deployment was phased:

  1. Observation and human-led response: Initially, Darktrace was deployed in detection-only mode. Alerts were manually reviewed.
  2. Incremental autonomous response: Darktrace Autonomous Response was enabled on select models, taking action on low-risk scenarios. Higher-risk subnets and devices remained under human control.
  3. Full autonomous coverage: With tuning and reinforcement, autonomous response was expanded across domains, trusted to take decisive action in real time. Analysts retained the ability to review and contextualize incidents.

“Darktrace managed the rollout through detailed, professional, and responsive project management – ensuring a smooth, successful adoption and creating a standardized cybersecurity playbook for future venue launches,” said the CTO.  

AI delivers the outcomes that matter  

Measurable efficiency replaces endless alerts

Darktrace autonomous response significantly decreased false alerts and noise. “If it’s quiet, we’re confident there isn’t a problem,” said the CTO. Within six months, Darktrace conducted 3,599 total investigations, detected and contained 320 incidents indicative of an attack, resolved 91% of those events autonomously, and escalated only 9% to human analysts. The efficiency gains were enormous, saving analysts 740 hours on investigations within a single month.  

Precision AI turns inbox chaos into calm

Darktrace Self-Learning AI modeled sender/recipient norms, content/linguistic baselines, and communication patterns unique to the organization’s launch cadence, resulting in:

  • Automated holds and neutralizations of anomalous executive-style messages
  • Rapid detection of novel templates and tone shifts that deviated from the organization’s lived email graph, even when indicators were not yet on any feed
  • Downstream reduction in help-desk escalations tied to suspicious email

Full visibility fuels real-time response

Darktrace gives IT direct visibility without extra licensing, and it surfaces ground truth across every venue, including:

  • Device geolocation and placement drift: Darktrace exposed devices and users operating outside approved zones, prompting new segmentation and access-control policies.
  • Guest Wi-Fi realities: Darktrace AI uncovered high-risk activity on guest networks, like crypto-mining and dark-web traffic, driving stricter VLAN separation and access hygiene.
  • Lateral-movement containment: Autonomous response fenced suspicious activity in real time, buying time for human investigation while keeping POS and AV systems unaffected.

Smarter endpoints for a smarter network

Endpoints once relied on static agents effective only against known signatures. Darktrace’s behavioral models now detect subtle anomalies at the endpoint process level that EDRs often miss, such as misuse of legitimate applications (commonly used in living-off-the-land attacks), unapproved application usage and policy violations. This increases the accuracy and fidelity of network-based investigations by adding endpoint process context alongside existing EDR alerts.

Autonomous response for continuous compliance

Across PCI, GDPR, and cross-border privacy obligations, Darktrace’s native evidencing is helping the team demonstrate control rather than merely assert it:

  • Asset and flow awareness: Knowing “what is where” and “who talks to what” underpins PCI scoping and data-flow diagrams.
  • Layered safeguards: Showing autonomous prevention, network segmentation, and rapid containment supports risk registers and control attestations.
  • Audit-ready artifacts: Investigations and autonomous actions produce artifacts that “tick the box” without additional tooling.  

Defining the next era of resilience with AI

With rapid global expansion underway, the company is using its cybersecurity playbook to streamline and secure future venue launches. In the near term, IT is focused on strengthening prevention, using Darktrace insights to guide new policy updates and infrastructure changes like imposing stricter guest-network posture and refining venue device baselines.

For tech leaders charting their path to proactive cyber defense, the CTO stresses success won’t come from sidestepping AI, but from turning it into a core capability.

“AI isn’t optional – it’s operational. The real risk to your business is trying to out-scale automated adversaries with human speed alone. When applied to the right use case, AI becomes a catalyst for efficiency, resilience, and business growth.” - Global CTO
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