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April 30, 2024

Detecting Attacks Across Email, SaaS, and Network Environments with Darktrace’s ActiveAI Security Platform

This blog explores how Darktrace’s combined AI approach enabled it to identify and connect an attack that took place over three critical areas of a customer’s digital environment, namely email, SaaS and network.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Zoe Tilsiter
Cyber Analyst
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30
Apr 2024

The State of AI in Cybersecurity

In a recent survey outlined in Darktrace’s State of AI Cyber Security whitepaper, 95% of cyber security professionals agree that AI-powered security solutions will improve their organization’s detection of cyber-threats [1]. Crucially, a combination of multiple AI methods is the most effective to improve cybersecurity; improving threat detection, accelerating threat investigation and response, and providing visibility across an organization’s digital environment.

In March 2024, Darktrace’s AI-led security platform was able to detect suspicious activity affecting a customer’s email, Software-as-a-Service (SaaS), and network environments, whilst its applied supervised learning capability, Cyber AI Analyst, autonomously correlated and connected all of these events together in one single incident, explained concisely using natural language processing.

Attack Overview

Following an initial email attack vector, an attacker logged into a compromised SaaS user account from the Netherlands, changed inbox rules, and leveraged the account to send thousands of phishing emails to internal and external users. Internal users fell victim to the emails by clicking on contained suspicious links that redirected them to newly registered suspicious domains hosted on same IP address as the hijacked SaaS account login. This activity triggered multiple alerts in Darktrace DETECT™ on both the network and SaaS side, all of which were correlated into one Cyber AI Analyst incident.

In this instance, Darktrace RESPOND™ was not active on any of the customer’s environments, meaning the compromise was able to escalate until their security team acted on the alerts raised by DETECT. Had RESPOND been enabled at the time of the attack, it would have been able to apply swift actions to contain the attack by blocking connections to suspicious endpoints on the network side and disabling users deviating from their normal behavior on the customer’s SaaS environment.

Nevertheless, thanks to DETECT and Cyber AI Analyst, Darktrace was able to provide comprehensive visibility across the customer’s three digital estate environments, decreasing both investigation and response time which enabled them to quickly enact remediation during the attack. This highlights the crucial role that Darktrace’s combined AI approach can play in anomaly detection cyber defense

Attack Details & Darktrace Coverage

Attack timeline

1. Email: the initial attack vector  

The initial attack vector was likely email, as on March 18, 2024, Darktrace observed a user device making several connections to the email provider “zixmail[.]net”, shortly before it connected to the first suspicious domain. Darktrace/Email identified multiple unusual inbound emails from an unknown sender that contained a suspicious link. Darktrace recognized these emails as potentially malicious and locked the link, ensuring that recipients could not directly click it.

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Figure 1: Suspected initial compromise email from an unknown sender, containing a suspicious link, which was locked by Darktrace/Email.

2. Escalation to Network

Later that day, despite Darktrace/Email having locked the link in the suspicious email, the user proceeded to click on it and was directed to a suspicious external location, namely “rz8js7sjbef[.]latovafineart[.]life”, which triggered the Darktrace/Network DETECT model “Suspicious Domain”. Darktrace/Email was able to identify that this domain had only been registered 4 days before this activity and was hosted on an IP address based in the Netherlands, 193.222.96[.]9.

3. SaaS Account Hijack

Just one minute later, Darktrace/Apps observed the user’s Microsoft 365 account logging into the network from the same IP address. Darktrace understood that this represented unusual SaaS activity for this user, who had only previously logged into the customer’s SaaS environment from the US, triggering the “Unusual External Source for SaaS Credential Use” model.

4. SaaS Account Updates

A day later, Darktrace identified an unusual administrative change on the user’s Microsoft 365 account. After logging into the account, the threat actor was observed setting up a new multi-factor authentication (MFA) method on Microsoft Authenticator, namely requiring a 6-digit code to authenticate. Darktrace understood that this authentication method was different to the methods previously used on this account; this, coupled with the unusual login location, triggered the “Unusual Login and Account Update” DETECT model.

5. Obfuscation Email Rule

On March 20, Darktrace detected the threat actor creating a new email rule, named “…”, on the affected account. Attackers are typically known to use ambiguous or obscure names when creating new email rules in order to evade the detection of security teams and endpoints users.

The parameters for the email rule were:

“AlwaysDeleteOutlookRulesBlob: False, Force: False, MoveToFolder: RSS Feeds, Name: ..., MarkAsRead: True, StopProcessingRules: True.”

This rule was seemingly created with the intention of obfuscating the sending of malicious emails, as the rule would move sent emails to the "RSS Feeds” folder, a commonly used tactic by attackers as the folder is often left unchecked by endpoint users. Interestingly, Darktrace identified that, despite the initial unusual login coming from the Netherlands, the email rule was created from a different destination IP, indicating that the attacker was using a Virtual Private Network (VPN) after gaining a foothold in the network.

Hijacked SaaS account making an anomalous login from the unusual Netherlands-based IP, before creating a new email rule.
Figure 2: Hijacked SaaS account making an anomalous login from the unusual Netherlands-based IP, before creating a new email rule.

6. Outbound Phishing Emails Sent

Later that day, the attacker was observed using the compromised customer account to send out numerous phishing emails to both internal and external recipients. Darktrace/Email detected a significant spike in inbound emails on the compromised account, with the account receiving bounce back emails or replies in response to the phishing emails. Darktrace further identified that the phishing emails contained a malicious DocSend link hidden behind the text “Click Here”, falsely claiming to be a link to the presentation platform Prezi.

Figure 3: Darktrace/Email detected that the DocSend link displayed via text “Click Here”, was embedded in a Prezi link.
Figure 3: Darktrace/Email detected that the DocSend link displayed via text “Click Here”, was embedded in a Prezi link.

7. Suspicious Domains and Redirects

After the phishing emails were sent, multiple other internal users accessed the DocSend link, which directed them to another suspicious domain, “thecalebgroup[.]top”, which had been registered on the same day and was hosted on the aforementioned Netherlands-based IP, 193.222.96[.]91. At the time of the attack, this domain had not been reported by any open-source intelligence (OSINT), but it has since been flagged as malicious by multiple vendors [2].

External Sites Summary showing the suspicious domain that had never previously been seen on the network. A total of 11 “Suspicious Domain” models were triggered in response to this activity.
Figure 4: External Sites Summary showing the suspicious domain that had never previously been seen on the network. A total of 11 “Suspicious Domain” models were triggered in response to this activity.  

8. Cyber AI Analyst’s Investigation

As this attack was unfolding, Darktrace’s Cyber AI Analyst was able to autonomously investigate the events, correlating them into one wider incident and continually adding a total of 14 new events to the incident as more users fell victim to the phishing links.

Cyber AI Analyst successfully weaved together the initial suspicious domain accessed in the initial email attack vector (Figure 5), the hijack of the SaaS account from the Netherlands IP (Figure 6), and the connection to the suspicious redirect link (Figure 7). Cyber AI Analyst was also able to uncover other related activity that took place at the time, including a potential attempt to exfiltrate data out of the customer’s network.

By autonomously analyzing the thousands of connections taking place on a network at any given time, Darktrace’s Cyber AI Analyst is able to detect seemingly separate anomalous events and link them together in one incident. This not only provides organizations with full visibility over potential compromises on their networks, but also saves their security teams precious time ensuring they can quickly scope out the ongoing incident and begin remediation.

Figure 5: Cyber AI Analyst correlated the attack’s sequence, starting with the initial suspicious domain accessed in the initial email attack vector.
Figure 5: Cyber AI Analyst correlated the attack’s sequence, starting with the initial suspicious domain accessed in the initial email attack vector.
Figure 6: As the attack progressed, Cyber AI Analyst correlated and appended additional events to the same incident, including the SaaS account hijack from the Netherlands-based IP.
Figure 6: As the attack progressed, Cyber AI Analyst correlated and appended additional events to the same incident, including the SaaS account hijack from the Netherlands-based IP.
Cyber AI Analyst correlated and appended additional events to the same incident, including additional users connecting to the suspicious redirect link following the outbound phishing emails being sent.
Figure 7: Cyber AI Analyst correlated and appended additional events to the same incident, including additional users connecting to the suspicious redirect link following the outbound phishing emails being sent.

Conclusion

In this scenario, Darktrace demonstrated its ability to detect and correlate suspicious activities across three critical areas of a customer’s digital environment: email, SaaS, and network.

It is essential that cyber defenders not only adopt AI but use a combination of AI technology capable of learning and understanding the context of an organization’s entire digital infrastructure. Darktrace’s anomaly-based approach to threat detection allows it to identify subtle deviations from the expected behavior in network devices and SaaS users, indicating potential compromise. Meanwhile, Cyber AI Analyst dynamically correlates related events during an ongoing attack, providing organizations and their security teams with the information needed to respond and remediate effectively.

Credit to Zoe Tilsiter, Analyst Consulting Lead (EMEA), Brianna Leddy, Director of Analysis

Appendices

References

[1] https://darktrace.com/state-of-ai-cyber-security

[2] https://www.virustotal.com/gui/domain/thecalebgroup.top

Darktrace DETECT Model Coverage

SaaS Models

- SaaS / Access / Unusual External Source for SaaS Credential Use

- SaaS / Compromise / Unusual Login and Account Update

- SaaS / Compliance / Anomalous New Email Rule

- SaaS / Compromise / Unusual Login and New Email Rule

Network Models

- Device / Suspicious Domain

- Multiple Device Correlations / Multiple Devices Breaching Same Model

Cyber AI Analyst Incidents

- Possible Hijack of Office365 Account

- Possible SSL Command and Control

Indicators of Compromise (IoCs)

IoC – Type – Description

193.222.96[.]91 – IP – Unusual Login Source

thecalebgroup[.]top – Domain – Possible C2 Endpoint

rz8js7sjbef[.]latovafineart[.]life – Domain – Possible C2 Endpoint

https://docsend[.]com/view/vcdmsmjcskw69jh9 - Domain - Phishing Link

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Zoe Tilsiter
Cyber Analyst

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October 21, 2026

Beyond the Fridge: Exposed Industrial Control Systems

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Introduction

In October 2026, hundreds of supermarkets across France were reportedly affected by a cyberattack targeting their refrigeration systems. According to public reports, the attackers gained access to internet-connected controllers and modified their settings, forcing refrigeration units into high and extremely low temperatures and causing significant disruption. Total losses have been reported to reach several million euros.

The incident drew attention to the security of industrial refrigeration systems, particularly older devices with exposed management interfaces and known vulnerabilities.

The exact details of how the attackers gained access have not been confirmed, however it is speculated that the public-facing web server could be accessed with the username “admin” and password being the current date. Researchers from Claroty’s Team82 identified a vulnerability in Danfoss AK-SM 8xxA Series in 2025, “CVE-2025-41450", allowing for administrative access using a time-based “code-of-the-day" for authentication [1].

Default credentials, outdated firmware and publicly accessible administrative interfaces have been an issue for years. And yet these systems continue to appear in internet scans and require little sophistication to gain admin access. A simple search of internet-connected devices shows a range of exposed devices from Programmable Logic Controllers (PLCs) and remote gateways, to, yes, more fridges.

Darktrace malware researchers identified hundreds of IoT and OT devices publicly exposed on the internet, many of which are configured with no authentication, weak credentials, or default credentials. As shown in Figure 1, an exposed Copeland XWEB web interface, used to manage Dixell equipment, including refrigerators, can provide the ability to remotely control connected devices.

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Figure 1: Copeland XWEB interface used to control systems including refrigerators and air conditioning.

However, it’s not only fridges; web management interfaces for industrial controls are also publicly accessible, often protected only by weak credentials. Figure 2 shows an example of a publicly exposed WAGO interface. The WAGO management interface is a configuration and administration panel for controllers. Through it, a logged-in user can view device details and diagnostics, manage user accounts and passwords, update firmware, back up or restore the full configuration, set the clock, and manage SD card storage. While it typically doesn’t manage switch outputs or read live process values, someone with access could still disrupt operation by changing network or Modbus settings, loading bad firmware or configurations, or by resetting passwords and enabling insecure services.

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Figure 2: WAGO Management interface.

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The issue extends beyond management interfaces. During our research, we identified publicly accessible web interfaces belonging to PLCs, including Rockwell Automation Allen-Bradley devices. In each case, the risk arises from how the devices have been deployed and configured, not from a flaw in the vendors’ products.

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Figure 3: Web interface for Allen-Bradley CompactLogix controller.

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Figure 3 shows the web interface of an Allen-Bradley CompactLogix controller. Unlike the previous examples, this interface provides a view into the controller's operation, including running tasks, network connections, memory usage and diagnostic information. Rockwell Automation's CompactLogix controllers are commonly used to automate industrial processes, from manufacturing and packaging lines to water treatment and material handling systems. Depending on their configuration, these controllers can operate motors, pumps, valves and other physical equipment.

Although in this example the interface shown does not provide direct control over the PLC's logic, it exposes information about the model, firmware, network layout, and connections, which is useful reconnaissance for a bigger attack.

The concern is not necessarily that every exposed interface allows an attacker to immediately manipulate industrial processes. However, these devices are accessible from the public internet in the first place, providing information about systems that may be responsible for controlling physical equipment.

The attacks on refrigeration systems in France highlight the consequences of poorly secured industrial devices. As demonstrated throughout this research, publicly accessible management interfaces are not limited to refrigeration controllers but extend to PLCs and other systems used to manage industrial equipment.

Finding these devices requires little effort. Internet scanners make it possible to identify publicly exposed interfaces quickly, and in some cases these interfaces rely on publicly documented default credentials or have no authentication at all. As attackers increasingly use AI tools, such attacks may be identified and carried out faster and at a greater scale.

The consequences of this access depend on the device and the functionality exposed. While some interfaces provide little more than diagnostic information, others allow users to modify configurations, disrupt communications, or change settings that affect physical equipment. In industrial environments, this can result in operational downtime, damaged equipment and financial losses.

Weak passwords, default credentials and exposed administrative interfaces are not new security issues. Yet their continued presence on internet-connected industrial systems demonstrates how easily preventable weaknesses can leave physical operations vulnerable to attack.

Exposed devices often come from third-party suppliers and contractors, who frequently install refrigeration controllers, gateways and PLCs without the organization ever being aware they are connected to the internet. Asset visibility remains an important foundation, but organizations should assume that some unknown assets and services will exist. Effective security therefore also depends on continuous monitoring, anomaly detection, network segmentation and rapid response, so that risky exposure and unusual activity can be identified and addressed before it becomes disruptive.

Darktrace helps security teams gain visibility across IT and OT and respond to risks: https://www.darktrace.com/products/operational-technology.

Copeland, Dixell, WAGO, Rockwell Automation, Allen-Bradley and CompactLogix are trademarks of their respective owners. Their use here is for identification only and does not imply any affiliation with or endorsement by those owners.

References

1.        https://claroty.com/team82/research/freeze-the-controller-defrost-the-food-uncovering-vulnerabilities-in-danfoss-refrigeration-controllers

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About the author
Tara Gould
Malware Research Lead

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October 20, 2026

Why Kubernetes Security Needs A Behavioral Approach

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Kubernetes has become a foundational technology for modern cloud-native infrastructure. It can orchestrate everything from customer-facing applications to data pipelines and, increasingly, AI workloads. This is due to the highly scalable nature of Kubernetes, making it cost efficient and reliable.

Gartner projects that by 2028, 95% of new AI deployments will run on Kubernetes, up from less than 30% today1. However, the same qualities that make Kubernetes powerful also make it uniquely challenging to secure, leaving many organizations with limited visibility into their clusters. This lack of visibility increases risk - it’s difficult to secure what you can’t see.

However, this risk is often looked at as purely a posture management challenge. While Cloud Security Posture Management (CSPM) solutions can tell you how a cluster should be configured, they don’t tell you what it is doing in real time. This requires runtime behavioral monitoring of clusters to detect active threats.

Yet existing approaches to securing Kubernetes by most Cloud Detection and Response (CDR) and Network Detection and Response (NDR) vendors often have limited coverage or require a third-party integration to forward traffic and metadata. This means that capabilities can be limited and detections can lack the context of the wider environment, which slows down triage, investigation and response.

Why Kubernetes is hard to secure

Traditional security tooling was built for persistent, long-term infrastructure such as servers and virtual machines with fixed identities that last months or years. Some elements of Kubernetes environments can have a much shorter lifespan, breaking many assumptions those tools rely on:

  1. Increased complexity
    1. Kubernetes environments can be complex in comparison to traditional infrastructure, with many different elements to consider such as nodes, clusters, containers, pods and the workloads themselves.
  2. Ephemeral by design
    1. Kubernetes pods can spin up and terminate in seconds. A container that was compromised may no longer exist by the time a deeper investigation is required, leaving no artifact to analyze. This poses a unique challenge for security operations.
  3. Weaker workload boundaries
    1. Kubernetes containers use lightweight, shared-kernel isolation rather than separate virtual machines, improving efficiency but reducing separation between workloads and the host. As a result, a compromised container may have a greater potential impact on the node and neighboring workloads than a compromised virtual machine (VM).2
    2. Recent vulnerabilities have shown that threat actors can escape a container and gain access to the underlying host.3, 4
  4. Everything is API-driven
    1. Dozens or hundreds of microservices communicate over internal APIs, and the Kubernetes control plane itself is an API. This creates a large and dynamic attack surface, making it difficult to distinguish legitimate activity from malicious behavior.
    2. Without identity-aware runtime visibility, threat actors can move laterally between pods and exploit misconfigured role-based access controls (RBAC) with little chance of detection.

Rising to the challenge of securing Kubernetes

With the release of Darktrace 7.2, Darktrace / HYBRID NETWORK can extend behavioral security into Kubernetes, delivering visibility, detection and response capabilities across runtime activity. Darktrace addresses the challenges of securing Kubernetes environments in several ways.

Behavioral detection, not static rules

Many Kubernetes runtime tools rely on predefined rules and signatures - a fixed list of “bad” behaviors to match against. That approach struggles with novel attacks and generates noise at scale. Darktrace takes a different approach: our Adaptive AI builds a Unique Behavioral Profile for each organization from the ground up, learning the normal behavior of every workload, node and identity in your cluster. It then uses this understanding to detect meaningful deviations from expected behavior, which serves as the basis for surfacing suspicious and malicious activity.  

A pod reaching out to an unfamiliar destination, an unexpected executable launching inside a workload, or an identity performing an action it has never performed, all surface as anomalies without anyone having to write a rule in advance.

Darktrace surfaces unexpected Kubernetes activity that does not align with an organization’s Unique Behavioral Profile

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Visibility across the network, the process, and the control plane

Darktrace monitors Kubernetes at three levels that together provide comprehensive runtime visibility:

  1. Network-layer
    1. Traffic between pods, across nodes and out to the internet. This helps to detect lateral movement and unusual connectivity, whether internal or external.
  2. Process-layer
    1. What is executing inside your containers. If a process reads a sensitive credential file or spawns an unexpected shell inside a production pod, Darktrace can identify that activity and use it as context for further detections.
  3. Control plane
    1. Activity against the Kubernetes API itself: someone executes a command in a running pod, RBAC changes, or unusual administrative actions. Many high-impact security events involve the control plane, an area that is often less visible to solutions that only analyze or scan network-layer telemetry.

Misconfiguration and vulnerability awareness

Runtime detection is strongest when combined with posture and exposure management. Darktrace surfaces risky pod configurations, such as privileged containers, host networking, and over-permissive service accounts as workloads are deployed, and links CVEs from images to the workloads running them. Security teams can go beyond simply knowing that a vulnerability exists and see exactly where it is in the cluster. When combined with behavior-based detections, this provides invaluable context that can help prioritize incidents and proactively identify areas that need further attention. For example, anomalous workload behavior on its own might not be very interesting to a security team at first, but if that same workload is known to host sensitive data, is known to have critical vulnerabilities associated with it, or is publicly accessible, then this narrative becomes much more suspicious and demanding of their attention.

Darktrace highlights Kubernetes misconfigurations such as privileged containers, host networking, and missing security controls, helping teams prioritize runtime alerts with valuable exposure and risk context

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Response, tailored to Kubernetes

Detection is most effective when paired with response. Darktrace can take precise actions on Kubernetes workloads, including blocking a malicious connection at the pod level, helping to safely contain threats while security teams investigate. Response actions can be taken fully autonomously or via a human-in-the-loop process, which is completely configurable depending on the desired level of autonomy and scope. Darktrace is expanding the number of Kubernetes-native response actions to give customers even more flexibility when containing threats.

Forensics that survive the workload

Because containers are so short-lived, evidence disappears fast and this can make it very difficult to answer questions related to the initial detections. Darktrace solves this with Forensic Acquisition & Investigation capabilities that extend to Kubernetes containers, allowing investigations to be triggered manually by an analyst, or automatically from an alert, preserving evidence before the workload is gone.

For incident responders, this addresses a key challenge in container security: being able to answer “what actually happened?” after an ephemeral workload has vanished.

One platform, not another silo

Kubernetes doesn't exist in isolation, and neither should its security. Darktrace correlates cluster activity with the surrounding cloud environment, including AWS, Azure and GCP identities, network activity and cloud assets, allowing analysts to pivot between a Kubernetes workload and its wider context. A single anomalous action can be traced from the control plane to the pod, and from the pod to the cloud identity behind it, all within a single investigation workflow. This can also include alerts from other areas of hybrid infrastructure or third-party sources where relevant, adding more context to investigations and speeding up workflows for human analysts.

Built to deploy easily

Operational complexity can be a barrier to security adoption. Darktrace / HYBRID NETWORK for Kubernetes installs with a single command, and for teams that manage their infrastructure as code, it supports raw manifests so the deployment can live in a Git repository and be managed through existing GitOps workflows. The same deployment approach works across Kubernetes environments in AWS, Azure, Google Cloud, and on-premises infrastructure. Early adopters of Darktrace’s Kubernetes capabilities have highlighted the simplicity of deployment and time to value.

Darktrace can deploy across your Kubernetes environment and wider hybrid infrastructure, while also providing visibility into Kubernetes deployment structure and status

Next steps

Kubernetes environments are dynamic, ephemeral and API-driven in ways that challenge traditional security tooling. With Kubernetes usage increasing due to widespread AI adoption, it is essential to secure Kubernetes environments as part of securing what AI can do. Darktrace / HYBRID NETWORK addresses these challenges by learning normal behavior in Kubernetes environments across network, process and control-plane layers, identifying meaningful threats and enabling targeted response. Combined with the context of wider hybrid infrastructure and forensic investigation capabilities, Darktrace provides visibility into both emerging threats and active incidents.

To see how Darktrace can help secure your Kubernetes environment and your wider hybrid infrastructure, get in touch to arrange your free trial. Existing customers can contact their Darktrace Account Team for more information about deployment options and licensing.

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Sources

[1] Gartner, Container Management research, 2025: "By 2028, 95% of new AI deployments will use Kubernetes, up from less than 30% today."  https://www.gartner.com/en/documents/7913109. (quote reproduced under Gartner reprint at https://www.kubermatic.com/magic-quadrant-and-critical-capabilities-for-container-management/)

[2] Palo Alto Networks (Unit 42) – Container Breakouts: Escape Techniques in Cloud Environments. https://unit42.paloaltonetworks.com/container-escape-techniques/

[3] runC container-escape vulnerabilities (CVE-2025-31133, CVE-2025-52565, CVE-2025-52881), disclosed by a SUSE researcher on November 5, 2025. https://www.securityweek.com/runc-vulnerabilities-can-be-exploited-to-escape-containers/

[4] NVIDIAScape (CVE-2025-23266), CVSS 9.0. https://nvidia.custhelp.com/app/answers/detail/a_id/5659

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About the author
Elise Longhurst
Senior Product Executive
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