How Empowering End Users can Improve Your Email Security and Decrease the Burden on the SOC
Most email security solutions either assume end-user reporting is of poor quality, so don’t prioritize it, or triage every user-reported email equally without any attempt to improve long-term efficiency. This blog explores how Darktrace aims to improve user reporting from the ground up, reducing the 90% falsely reported phishing and decreasing the load on security teams.
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Carlos Gray
Senior Product Marketing Manager, Email
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08
May 2024
Why do we pay attention to the end user?
Every email security solution filters inbound mail, then typically hands over false positives and false negatives to the security team for manual triage. A crucial problem with this lifecycle is that it ignores the inevitability of end users being at the front line of any organization. Employees may receive point in time security awareness training, but it is rarely engaging or contextualized to their reality. While an employee may report a suspicious-looking email to the security team, they will rarely get to understand the outcome or impact of that decision. This means that the quality of reporting never improves, so the burden on the security team of triaging these emails – of which 90% are falsely reported – persists and grows with the business over time.
At Darktrace, we recognize that employees will always be on the front line of email security. That’s why we aim to improve end-user reporting from the ground up, reducing the overall number of emails needing triage and saving security team resource.
How does Darktrace improve the quality of end-user reporting?
Darktrace prioritizes improving users’ security awareness to increase the quality of end-user reporting from day one. We train users and optimize their experience, which in turn provides better detection.
That starts with training and security awareness. Traditionally, organizations oblige employees to attend point-in-time training sessions which interrupt their daily work schedules. With Darktrace/Email, if a message contains some potentially suspicious markers but is most likely safe, Darktrace takes a specific action to neutralize the risky components and presents it to the user with a simple narrative explaining why certain elements have been held back. The user can then decide whether to report this email to the security team.
Figure 1: AI shares its analysis in context and in real time at the moment a user is questioning an email
The AI narrative gives the user context for why their specific email may carry risk, putting their security awareness training into practice. This creates an element of trust with the security solution, rather than viewing it as outside of daily workflows. Users may also receive a daily or weekly digest of their held emails and make a decision on whether to release or report them.
Whatever the user’s existing workflow is for reporting emails, Darktrace/Email can integrate with it and improve its quality. Our add-in for Outlook gives users a fully optimized experience, allowing them to engage with the narratives for each email, as well as non-productive mail management. However, if teams want to integrate Darktrace into an existing workflow, it can analyze emails reported to an internal SOC mailbox, the native email provider’s 'Report Phish’ button, or the ‘Knowbe4’ button.
By empowering the user with contextual feedback on each unique email, we foster employee engagement and elevate both reporting quality and security awareness. In fact, 60% fewer benign emails are reported because of the extra context supplied by Darktrace to end users. The eventual report is then fed back to the detection algorithm, improving future decision-making.
Reducing the amount of emails that reach the SOC
Out of the higher-quality emails that do end up being reported by users, the next step is to reduce the amount of emails that reach the SOC.
Once a user reports an email, Darktrace will independently determine if the mail should be automatically remediated based on second level triage. Darktrace/Email’s Mailbox Security Assistant automates secondary triage by combining additional behavioral signals and the most advanced link analysis engine we have ever built. It detects 70% more sophisticated malicious phishing links by looking at an additional twenty times more context than at the primary analysis stage, revealing the hidden intent within interactive and dynamic webpages. This directly alleviates the burden of manual triage for security analysts.
Following this secondary triage the emails that are deemed worthy of security team attention are then passed over, resulting in a lower quantity and higher quality of emails for SOC manual triage.
Centralizing and speeding analysis for investigations
For those emails that are received by the SOC, Darktrace also helps to improve triage time for manual remediation.
AI-generated narratives and automated remediation actions empower teams to fast-track manual triage and remediation, while still providing security analysts with the necessary depth. With live inbox view, security teams gain access to a centralized platform that combines intuitive search capabilities, Cyber AI Analyst reports, and mobile application access. With all security workflows consolidated within a unified interface, users can analyze and take remediation actions without the need to navigate multiple tools, such as e-discovery platforms – eliminating console hopping and accelerating incident response.
Our customers tell us that our AI allows them to go in-depth quickly for investigations, versus other solutions that only provide a high-level view.
Figure 2: Cyber AI Analyst provides a simple language narrative for each reported email, allowing teams to quickly understand why it may be suspicious
Conclusion
Unlike our competitors, we believe that improving the quality of users’ experience is not only a nice-to-have, but a fundamental means for improving security. Any modern solution should consider end users as a key source of information as well as an opportunity for defense. Darktrace does both – optimizing the user experience as well as our AI learning from the user to augment detection.
The benefits of empowering users are ultimately felt by the security team, who benefit from improved detection, a reduction in manual triage of benign emails, and faster investigation workflows.
Augmented end user reporting is just one of a range of features new to Darktrace/Email. Check out the latest Innovations to Darktrace/Email in our recent blog.
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Out of Character: Detecting Vendor Compromise and Trusted Relationship Abuse with Darktrace
Phishing emails from compromised vendors are increasingly difficult to distinguish from genuine correspondence. They challenge workers, security teams and traditional email SEGs alike. Anomaly detection can be a game-changer in spotting the subtle signs of these meticulous attacks.
Darktrace Collaborates with Microsoft: Unifying Email Security with a Shared Vision
Darktrace and Microsoft have joined forces to enhance email security through a new integration, unifying threat response and quarantine capabilities. This collaboration strengthens defenses and streamlines visibility for security teams, reflecting a shared vision for proactive cyber protection.
Managing OT Remote Access with Zero Trust Control & AI Driven Detection
The shift toward IT-OT convergence
Recently, industrial environments have become more connected and dependent on external collaboration. As a result, truly air-gapped OT systems have become less of a reality, especially when working with OEM-managed assets, legacy equipment requiring remote diagnostics, or third-party integrators who routinely connect in.
This convergence, whether it’s driven by digital transformation mandates or operational efficiency goals, are making OT environments more connected, more automated, and more intertwined with IT systems. While this convergence opens new possibilities, it also exposes the environment to risks that traditional OT architectures were never designed to withstand.
The modernization gap and why visibility alone isn’t enough
The push toward modernization has introduced new technology into industrial environments, creating convergence between IT and OT environments, and resulting in a lack of visibility. However, regaining that visibility is just a starting point. Visibility only tells you what is connected, not how access should be governed. And this is where the divide between IT and OT becomes unavoidable.
Security strategies that work well in IT often fall short in OT, where even small missteps can lead to environmental risk, safety incidents, or costly disruptions. Add in mounting regulatory pressure to enforce secure access, enforce segmentation, and demonstrate accountability, and it becomes clear: visibility alone is no longer sufficient. What industrial environments need now is precision. They need control. And they need to implement both without interrupting operations. All this requires identity-based access controls, real-time session oversight, and continuous behavioral detection.
The risk of unmonitored remote access
This risk becomes most evident during critical moments, such as when an OEM needs urgent access to troubleshoot a malfunctioning asset.
Under that time pressure, access is often provisioned quickly with minimal verification, bypassing established processes. Once inside, there’s little to no real-time oversight of user actions whether they’re executing commands, changing configurations, or moving laterally across the network. These actions typically go unlogged or unnoticed until something breaks. At that point, teams are stuck piecing together fragmented logs or post-incident forensics, with no clear line of accountability.
In environments where uptime is critical and safety is non-negotiable, this level of uncertainty simply isn’t sustainable.
The visibility gap: Who’s doing what, and when?
The fundamental issue we encounter is the disconnect between who has access and what they are doing with it.
Traditional access management tools may validate credentials and restrict entry points, but they rarely provide real-time visibility into in-session activity. Even fewer can distinguish between expected vendor behavior and subtle signs of compromise, misuse or misconfiguration.
As a result, OT and security teams are often left blind to the most critical part of the puzzle, intent and behavior.
Closing the gaps with zero trust controls and AI‑driven detection
Managing remote access in OT is no longer just about granting a connection, it’s about enforcing strict access parameters while continuously monitoring for abnormal behavior. This requires a two-pronged approach: precision access control, and intelligent, real-time detection.
Zero Trust access controls provide the foundation.By enforcing identity-based, just-in-time permissions, OT environments can ensure that vendors and remote users only access the systems they’re explicitly authorized to interact with, and only for the time they need. These controls should be granular enough to limit access down to specific devices, commands, or functions. By applying these principles consistently across the Purdue Model, organizations can eliminate reliance on catch-all VPN tunnels, jump servers, and brittle firewall exceptions that expose the environment to excess risk.
Access control is only one part of the equation
Darktrace / OT complements zero trust controls with continuous, AI-driven behavioral detection. Rather than relying on static rules or pre-defined signatures, Darktrace uses Self-Learning AI to build a live, evolving understanding of what’s “normal” in the environment, across every device, protocol, and user. This enables real-time detection of subtle misconfigurations, credential misuse, or lateral movement as they happen, not after the fact.
By correlating user identity and session activity with behavioral analytics, Darktrace gives organizations the full picture: who accessed which system, what actions they performed, how those actions compared to historical norms, and whether any deviations occurred. It eliminates guesswork around remote access sessions and replaces it with clear, contextual insight.
Importantly, Darktrace distinguishes between operational noise and true cyber-relevant anomalies. Unlike other tools that lump everything, from CVE alerts to routine activity, into a single stream, Darktrace separates legitimate remote access behavior from potential misuse or abuse. This means organizations can both audit access from a compliance standpoint and be confident that if a session is ever exploited, the misuse will be surfaced as a high-fidelity, cyber-relevant alert. This approach serves as a compensating control, ensuring that even if access is overextended or misused, the behavior is still visible and actionable.
If a session deviates from learned baselines, such as an unusual command sequence, new lateral movement path, or activity outside of scheduled hours, Darktrace can flag it immediately. These insights can be used to trigger manual investigation or automated enforcement actions, such as access revocation or session isolation, depending on policy.
This layered approach enables real-time decision-making, supports uninterrupted operations, and delivers complete accountability for all remote activity, without slowing down critical work or disrupting industrial workflows.
Where Zero Trust Access Meets AI‑Driven Oversight:
Granular Access Enforcement: Role-based, just-in-time access that aligns with Zero Trust principles and meets compliance expectations.
Context-Enriched Threat Detection: Self-Learning AI detects anomalous OT behavior in real time and ties threats to access events and user activity.
Automated Session Oversight: Behavioral anomalies can trigger alerting or automated controls, reducing time-to-contain while preserving uptime.
Full Visibility Across Purdue Layers: Correlated data connects remote access events with device-level behavior, spanning IT and OT layers.
Scalable, Passive Monitoring: Passive behavioral learning enables coverage across legacy systems and air-gapped environments, no signatures, agents, or intrusive scans required.
Complete security without compromise
We no longer have to choose between operational agility and security control, or between visibility and simplicity. A Zero Trust approach, reinforced by real-time AI detection, enables secure remote access that is both permission-aware and behavior-aware, tailored to the realities of industrial operations and scalable across diverse environments.
Because when it comes to protecting critical infrastructure, access without detection is a risk and detection without access control is incomplete.
Product Marketing Manager, OT Security & Compliance
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November 20, 2025
Xillen Stealer Updates to Version 5 to Evade AI Detection
Introduction
Python-based information stealer “Xillen Stealer” has recently released versions 4 and 5, expanding its targeting and functionality. The cross-platform infostealer, originally reported by Cyfirma in September 2025, targets sensitive data including credentials, cryptocurrency wallets, system information, browser data and employs anti-analysis techniques.
The update to v4/v5 includes significantly more functionality, including:
Persistence
Ability to steal credentials from password managers, social media accounts, browser data (history, cookies and passwords) from over 100 browsers, cryptocurrency from over 70 wallets
Kubernetes configs and secrets
Docker scanning
Encryption
Polymorphism
System hooks
Peer-to-Peer (P2P) Command-and-Control (C2)
Single Sign-On (SSO) collector
Time-Based One-Time Passwords (TOTP) and biometric collection
EDR bypass
AI evasion
Interceptor for Two-Factor Authentication (2FA)
IoT scanning
Data exfiltration via Cloud APIs
Xillen Stealer is marketed on Telegram, with different licenses available for purchase. Users who deploy the malware have access to a professional-looking GUI that enables them to view exfiltrated data, logs, infections, configurations and subscription information.
Figure 1: Screenshot of the Xillen Stealer portal.
Technical analysis
The following technical analysis examines some of the interesting functions of Xillen Stealer v4 and v5. The main functionality of Xillen Stealer is to steal cryptocurrency, credentials, system information, and account information from a range of stores.
Xillen Stealer specifically targets the following wallets and browsers:
AITargetDectection
Figure 2: Screenshot of Xillen Stealer’s AI Target detection function.
The ‘AITargetDetection’ class is intended to use AI to detect high-value targets based on weighted indicators and relevant keywords defined in a dictionary. These indicators include “high value targets”, like cryptocurrency wallets, banking data, premium accounts, developer accounts, and business emails. Location indicators include high-value countries such as the United States, United Kingdom, Germany and Japan, along with cryptocurrency-friendly countries and financial hubs. Wealth indicators such as keywords like CEO, trader, investor and VIP have also been defined in a dictionary but are not in use at this time, pointing towards the group’s intent to develop further in the future.
While the class is named ‘AITargetDetection’ and includes placeholder functions for initializing and training a machine learning model, there is no actual implementation of machine learning. Instead, the system relies entirely on rule-based pattern matching for detection and scoring. Even though AI is not actually implemented in this code, it shows how malware developers could use AI in future malicious campaigns.
Figure 3: Screenshot of dead code function.
AI Evasion
Figure 4: Screenshot of AI evasion function to create entropy variance.
‘AIEvasionEngine’ is a module designed to help malware evade AI-based or behavior-based detection systems, such as EDRs and sandboxes. It mimics legitimate user and system behavior, injects statistical noise, randomizes execution patterns, and camouflages resource usage. Its goal is to make the malware appear benign to machine learning detectors. The techniques used to achieve this are:
Noise Injection: Performs random memory, CPU, file, and network operations to confuse behavioral classifiers
Timing Randomization: Introduces irregular delays and sleep patterns to avoid timing-based anomaly detection
Resource Camouflage: Adjusts CPU and memory usage to imitate normal apps (such as browsers, text editors)
API Call Obfuscation: Random system API calls and pattern changes to hide malicious intent
Memory Access Obfuscation: Alters access patterns and entropy to bypass ML models monitoring memory behavior
PolymorphicEngine
As part of the “Rust Engine” available in Xillen Stealer is the Polymorphic Engine. The ‘PolymorphicEngine’ struct implements a basic polymorphic transformation system designed for obfuscation and detection evasion. It uses predefined instruction substitutions, control-flow pattern replacements, and dead code injection to produce varied output. The mutate_code() method scans input bytes and replaces recognized instruction patterns with randomized alternatives, then applies control flow obfuscation and inserts non-functional code to increase variability. Additional features include string encryption via XOR and a stub-based packer.
Collectors
DevToolsCollector
Figure 5: Screenshot of Kubernetes data function.
The ‘DevToolsCollector’ is designed to collect sensitive data related to a wide range of developer tools and environments. This includes:
IDE configurations
VS Code, VS Code Insiders, Visual Studio
JetBrains: Intellij, PyCharm, WebStorm
Sublime
Atom
Notepad++
Eclipse
Cloud credentials and configurations
AWS
GCP
Azure
Digital Ocean
Heroku
SSH keys
Docker & Kubernetes configurations
Git credentials
Database connection information
HeidiSQL
Navicat
DBeaver
MySQL Workbench
pgAdmin
API keys from .env files
FTP configs
FileZilla
WinSCP
Core FTP
VPN configurations
OpenVPN
WireGuard
NordVPN
ExpressVPN
CyberGhost
Container persistence
Figure 6: Screenshot of Kubernetes inject function.
Biometric Collector
Figure 7: Screenshot of the ‘BiometricCollector’ function.
The ‘BiometricCollector’ attempts to collect biometric information from Windows systems by scanning the C:\Windows\System32\WinBioDatabase directory, which stores Windows Hello and other biometric configuration data. If accessible, it reads the contents of each file, encodes them in Base64, preparing them for later exfiltration. While the data here is typically encrypted by Windows, its collection indicates an attempt to extract sensitive biometric data.
Password Managers
The ‘PasswordManagerCollector’ function attempts to steal credentials stored in password managers including, OnePass, LastPass, BitWarden, Dashlane, NordPass and KeePass. However, this function is limited to Windows systems only.
SSOCollector
The ‘SSOCollector’ class is designed to collect authentication tokens related to SSO systems. It targets three main sources: Azure Active Directory tokens stored under TokenBroker\Cache, Kerberos tickets obtained through the klist command, and Google Cloud authentication data in user configuration folders. For each source, it checks known directories or commands, reads partial file contents, and stores the results as in a dictionary. Once again, this function is limited to Windows systems.
TOTP Collector
The ‘TOTP Collector’ class attempts to collect TOTPs from:
Authy Desktop by locating and reading from Authy.db SQLite databases
Microsoft Authenticator by scanning known application data paths for stored binary files
TOTP-related Chrome extensions by searching LevelDB files for identifiable keywords like “gauth” or “authenticator”.
Each method attempts to locate relevant files, parse or partially read their contents, and store them in a dictionary under labels like authy, microsoft_auth, or chrome_extension. However, as before, this is limited to Windows, and there is no handling for encrypted tokens.
Enterprise Collector
The ‘EnterpriseCollector’ class is used to extract credentials related to an enterprise Windows system. It targets configuration and credential data from:
The files and directories are located based on standard environment variables with their contents read in binary mode and then encoded in Base64.
Super Extended Application Collector
The ‘SuperExtendedApplication’ Collector class is designed to scan an environment for 160 different applications on a Windows system. It iterates through the paths of a wide range of software categories including messaging apps, cryptocurrency wallets, password managers, development tools, enterprise tools, gaming clients, and security products. The list includes but is not limited to Teams, Slack, Mattermost, Zoom, Google Meet, MS Office, Defender, Norton, McAfee, Steam, Twitch, VMWare, to name a few.
Bypass
AppBoundBypass
This code outlines a framework for bypassing App Bound protections, Google Chrome' s cookie encryption. The ‘AppBoundBypass’ class attempts several evasion techniques, including memory injection, dynamic-link library (DLL) hijacking, process hollowing, atom bombing, and process doppelgänging to impersonate or hijack browser processes. As of the time of writing, the code contains multiple placeholders, indicating that the code is still in development.
Steganography
The ‘SteganographyModule’ uses steganography (hiding data within an image) to hide the stolen data, staging it for exfiltration. Multiple methods are implemented, including:
Image steganography: LSB-based hiding
NTFS Alternate Data Streams
Windows Registry Keys
Slack space: Writing into unallocated disk cluster space
Polyglot files: Appending archive data to images
Image metadata: Embedding data in EXIF tags
Whitespace encoding: Hiding binary in trailing spaces of text files
Exfiltration
CloudProxy
Figure 8: Screenshot of the ‘CloudProxy’ class.
The CloudProxy class is designed for exfiltrating data by routing it through cloud service domains. It encodes the input data using Base64, attaches a timestamp and SHA-256 signature, and attempts to send this payload as a JSON object via HTTP POST requests to cloud URLs including AWS, GCP, and Azure, allowing the traffic to blend in. As of the time of writing, these public facing URLs do not accept POST requests, indicating that they are placeholders meant to be replaced with attacker-controlled cloud endpoints in a finalized build.
P2PEngine
Figure 9: Screenshot of the P2PEngine.
The ‘P2PEngine’ provides multiple methods of C2, including embedding instructions within blockchain transactions (such as Bitcoin OP_RETURN, Ethereum smart contracts), exfiltrating data via anonymizing networks like Tor and I2P, and storing payloads on IPFS (a distributed file system). It also supports domain generation algorithms (DGA) to create dynamic .onion addresses for evading detection.
After a compromise, the stealer creates both HTML and TXT reports containing the stolen data. It then sends these reports to the attacker’s designated Telegram account.
Xillen Killers
FIgure 10: Xillen Killers.
Xillen Stealer appears to be developed by a self-described 15-year-old “pentest specialist” “Beng/jaminButton” who creates TikTok videos showing basic exploits and open-source intelligence (OSINT) techniques. The group distributing the information stealer, known as “Xillen Killers”, claims to have 3,000 members. Additionally, the group claims to have been involved in:
Analysis of Project DDoSia, a tool reportedly used by the NoName057(16) group, revealing that rather functioning as a distributed denial-of-service (DDos) tool, it is actually a remote access trojan (RAT) and stealer, along with the identification of involved individuals.
Compromise of doxbin.net in October 2025.
Discovery of vulnerabilities on a Russian mods site and a Ukrainian news site
The group, which claims to be part of the Russian IT scene, use Telegram for logging, marketing, and support.
Conclusion
While some components of XillenStealer remain underdeveloped, the range of intended feature set, which includes credential harvesting, cryptocurrency theft, container targeting, and anti-analysis techniques, suggests that once fully developed it could become a sophisticated stealer. The intention to use AI to help improve targeting in malware campaigns, even though not yet implemented, indicates how threat actors are likely to incorporate AI into future campaigns. Credit to Tara Gould (Threat Research Lead)
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