How Empowering End Users can Improve Your Email Security and Decrease the Burden on the SOC
Most email security solutions either assume end-user reporting is of poor quality, so don’t prioritize it, or triage every user-reported email equally without any attempt to improve long-term efficiency. This blog explores how Darktrace aims to improve user reporting from the ground up, reducing the 90% falsely reported phishing and decreasing the load on security teams.
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Carlos Gray
Senior Product Marketing Manager, Email
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08
May 2024
Why do we pay attention to the end user?
Every email security solution filters inbound mail, then typically hands over false positives and false negatives to the security team for manual triage. A crucial problem with this lifecycle is that it ignores the inevitability of end users being at the front line of any organization. Employees may receive point in time security awareness training, but it is rarely engaging or contextualized to their reality. While an employee may report a suspicious-looking email to the security team, they will rarely get to understand the outcome or impact of that decision. This means that the quality of reporting never improves, so the burden on the security team of triaging these emails – of which 90% are falsely reported – persists and grows with the business over time.
At Darktrace, we recognize that employees will always be on the front line of email security. That’s why we aim to improve end-user reporting from the ground up, reducing the overall number of emails needing triage and saving security team resource.
How does Darktrace improve the quality of end-user reporting?
Darktrace prioritizes improving users’ security awareness to increase the quality of end-user reporting from day one. We train users and optimize their experience, which in turn provides better detection.
That starts with training and security awareness. Traditionally, organizations oblige employees to attend point-in-time training sessions which interrupt their daily work schedules. With Darktrace/Email, if a message contains some potentially suspicious markers but is most likely safe, Darktrace takes a specific action to neutralize the risky components and presents it to the user with a simple narrative explaining why certain elements have been held back. The user can then decide whether to report this email to the security team.
Figure 1: AI shares its analysis in context and in real time at the moment a user is questioning an email
The AI narrative gives the user context for why their specific email may carry risk, putting their security awareness training into practice. This creates an element of trust with the security solution, rather than viewing it as outside of daily workflows. Users may also receive a daily or weekly digest of their held emails and make a decision on whether to release or report them.
Whatever the user’s existing workflow is for reporting emails, Darktrace/Email can integrate with it and improve its quality. Our add-in for Outlook gives users a fully optimized experience, allowing them to engage with the narratives for each email, as well as non-productive mail management. However, if teams want to integrate Darktrace into an existing workflow, it can analyze emails reported to an internal SOC mailbox, the native email provider’s 'Report Phish’ button, or the ‘Knowbe4’ button.
By empowering the user with contextual feedback on each unique email, we foster employee engagement and elevate both reporting quality and security awareness. In fact, 60% fewer benign emails are reported because of the extra context supplied by Darktrace to end users. The eventual report is then fed back to the detection algorithm, improving future decision-making.
Reducing the amount of emails that reach the SOC
Out of the higher-quality emails that do end up being reported by users, the next step is to reduce the amount of emails that reach the SOC.
Once a user reports an email, Darktrace will independently determine if the mail should be automatically remediated based on second level triage. Darktrace/Email’s Mailbox Security Assistant automates secondary triage by combining additional behavioral signals and the most advanced link analysis engine we have ever built. It detects 70% more sophisticated malicious phishing links by looking at an additional twenty times more context than at the primary analysis stage, revealing the hidden intent within interactive and dynamic webpages. This directly alleviates the burden of manual triage for security analysts.
Following this secondary triage the emails that are deemed worthy of security team attention are then passed over, resulting in a lower quantity and higher quality of emails for SOC manual triage.
Centralizing and speeding analysis for investigations
For those emails that are received by the SOC, Darktrace also helps to improve triage time for manual remediation.
AI-generated narratives and automated remediation actions empower teams to fast-track manual triage and remediation, while still providing security analysts with the necessary depth. With live inbox view, security teams gain access to a centralized platform that combines intuitive search capabilities, Cyber AI Analyst reports, and mobile application access. With all security workflows consolidated within a unified interface, users can analyze and take remediation actions without the need to navigate multiple tools, such as e-discovery platforms – eliminating console hopping and accelerating incident response.
Our customers tell us that our AI allows them to go in-depth quickly for investigations, versus other solutions that only provide a high-level view.
Figure 2: Cyber AI Analyst provides a simple language narrative for each reported email, allowing teams to quickly understand why it may be suspicious
Conclusion
Unlike our competitors, we believe that improving the quality of users’ experience is not only a nice-to-have, but a fundamental means for improving security. Any modern solution should consider end users as a key source of information as well as an opportunity for defense. Darktrace does both – optimizing the user experience as well as our AI learning from the user to augment detection.
The benefits of empowering users are ultimately felt by the security team, who benefit from improved detection, a reduction in manual triage of benign emails, and faster investigation workflows.
Augmented end user reporting is just one of a range of features new to Darktrace/Email. Check out the latest Innovations to Darktrace/Email in our recent blog.
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Darktrace Named as a Leader in 2025 Gartner® Magic Quadrant™ for Email Security Platforms
Darktrace announces its Leader position in the Gartner® Magic Quadrant™ for Email Security Platforms, following a recent Customers’ Choice recognition from Gartner Peer Insights.
From Amazon to Louis Vuitton: How Darktrace Detects Black Friday Phishing Attacks
Darktrace detected a surge in Black Friday phishing campaigns exploiting brand impersonation, urgency-driven language, and malicious redirects. Attackers leveraged newly registered domains and social engineering to mimic Amazon, Louis Vuitton, and luxury watch retailers. Learn how layered evasion tactics bypassed security and how Darktrace / EMAIL neutralized these threats.
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Atomic Stealer: Darktrace’s Investigation of a Growing macOS Threat
The Rise of Infostealers Targeting Apple Users
In a threat landscape historically dominated by Windows-based threats, the growing prevalence of macOS information stealers targeting Apple users is becoming an increasing concern for organizations. Infostealers are a type of malware designed to steal sensitive data from target devices, often enabling attackers to extract credentials and financial data for resale or further exploitation. Recent research identified infostealers as the largest category of new macOS malware, with an alarming 101% increase in the last two quarters of 2024 [1].
What is Atomic Stealer?
Among the most notorious is Atomic macOS Stealer (or AMOS), first observed in 2023. Known for its sophisticated build, Atomic Stealer can exfiltrate a wide range of sensitive information including keychain passwords, cookies, browser data and cryptocurrency wallets.
Originally marketed on Telegram as a Malware-as-a-Service (MaaS), Atomic Stealer has become a popular malware due to its ability to target macOS. Like other MaaS offerings, it includes services like a web panel for managing victims, with reports indicating a monthly subscription cost between $1,000 and $3,000 [2]. Although Atomic Stealer’s original intent was as a standalone MaaS product, its unique capability to target macOS has led to new variants emerging at an unprecedented rate
Even more concerning, the most recent variant has now added a backdoor for persistent access [3]. This backdoor presents a significant threat, as Atomic Stealer campaigns are believed to have reached an around 120 countries. The addition of a backdoor elevates Atomic Stealer to the rare category of backdoor deployments potentially at a global scale, something only previously attributed to nation-state threat actors [4].
This level of sophistication is also evident in the wide range of distribution methods observed since its first appearance; including fake application installers, malvertising and terminal command execution via the ClickFix technique. The ClickFix technique is particularly noteworthy: once the malware is downloaded onto the device, users are presented with what appears to be a legitimate macOS installation prompt. In reality, however, the user unknowingly initiates the execution of the Atomic Stealer malware.
This blog will focus on activity observed across multiple Darktrace customer environments where Atomic Stealer was detected, along with several indicators of compromise (IoCs). These included devices that successfully connected to endpoints associated with Atomic Stealer, those that attempted but failed to establish connections, and instances suggesting potential data exfiltration activity.
Darktrace’s Coverage of Atomic Stealer
As this evolving threat began to spread across the internet in June 2025, Darktrace observed a surge in Atomic Stealer activity, impacting numerous customers in 24 different countries worldwide. Initially, most of the cases detected in 2025 affected Darktrace customers within the Europe, Middle East, and Africa (EMEA) region. However, later in the year, Darktrace began to observe a more even distribution of cases across EMEA, the Americas (AMS), and Asia Pacific (APAC). While multiple sectors were impacted by Atomic Stealer, Darktrace customers in the education sector were the most affected, particularly during September and October, coinciding with the return to school and universities after summer closures. This spike likely reflects increased device usage as students returned and reconnected potentially compromised devices to school and campus environments.
Starting from June, Darktrace detected multiple events of suspicious HTTP activity to external connections to IPs in the range 45.94.47.0/24. Investigation by Darktrace’s Threat Research team revealed several distinct patterns ; HTTP POST requests to the URI “/contact”, identical cURL User Agents and HTTP requests to “/api/tasks/[base64 string]” URIs.
Within one observed customer’s environment in July, Darktrace detected two devices making repeated initiated HTTP connections over port 80 to IPs within the same range. The first, Device A, was observed making GET requests to the IP 45.94.47[.]158 (AS60781 LeaseWeb Netherlands B.V.), targeting the URI “/api/tasks/[base64string]” using the “curl/8.7.2” user agent. This pattern suggested beaconing activity and triggered the ‘Beaconing Activity to External Rare' model alert in Darktrace / NETWORK, with Device A’s Model Event Log showing repeated connections. The IP associated with this endpoint has since been flagged by multiple open-source intelligence (OSINT) vendors as being associated with Atomic Stealer [5].
Figure 1: Darktrace’s detection of Device A showing repeated connections to the suspicious IP address over port 80, indicative of beaconing behavior.
Darktrace’s Cyber AI Analyst subsequently launched an investigation into the activity, uncovering that the GET requests resulted in a ‘503 Service Unavailable’ response, likely indicating that the server was temporarily unable to process the requests.
Figure 2: Cyber AI Analyst Incident showing the 503 Status Code, indicating that the server was temporarily unavailable.
This unusual activity prompted Darktrace’s Autonomous Response capability to recommend several blocking actions for the device in an attempt to stop the malicious activity. However, as the customer’s Autonomous Response configuration was set to Human Confirmation Mode, Darktrace was unable to automatically apply these actions. Had Autonomous Response been fully enabled, these connections would have been blocked, likely rendering the malware ineffective at reaching its malicious command-and-control (C2) infrastructure.
Figure 3: Autonomous Response’s suggested actions to block suspicious connectivity on Device A in the first customer environment.
In another customer environment in August, Darktrace detected similar IoCs, noting a device establishing a connection to the external endpoint 45.94.47[.]149 (ASN: AS57043 Hostkey B.V.). Shortly after the initial connections, the device was observed making repeated requests to the same destination IP, targeting the URI /api/tasks/[base64string] with the user agent curl/8.7.1, again suggesting beaconing activity. Further analysis of this endpoint after the fact revealed links to Atomic Stealer in OSINT reporting [6].
Figure 4: Cyber AI Analyst investigation finding a suspicious URI and user agent for the offending device within the second customer environment.
As with the customer in the first case, had Darktrace’s Autonomous Response been properly configured on the customer’s network, it would have been able to block connectivity with 45.94.47[.]149. Instead, Darktrace suggested recommended actions that the customer’s security team could manually apply to help contain the attack.
Figure 5: Autonomous Response’s suggested actions to block suspicious connectivity to IP 45.94.47[.]149 for the device within the second customer environment.
In the most recent case observed by Darktrace in October, multiple instances of Atomic Stealer activity were seen across one customer’s environment, with two devices communicating with Atomic Stealer C2 infrastructure. During this incident, one device was observed making an HTTP GET request to the IP 45.94.47[.]149 (ASN: AS60781 LeaseWeb Netherlands B.V.). These connections targeted the URI /api/tasks/[base64string, using the user agent curl/8.7.1.
Shortly afterward, the device began making repeated connections over port 80 to the same external IP, 45.94.47[.]149. This activity continued for several days until Darktrace detected the device making an HTTP POST request to a new IP, 45.94.47[.]211 (ASN: AS57043 Hostkey B.V.), this time targeting the URI /contact, again using the curl/8.7.1 user agent. Similar to the other IPs observed in beaconing activity, OSINT reporting later linked this one to information stealer C2 infrastructure [7].
Figure 6: Darktrace’s detection of suspicious beaconing connectivity with the suspicious IP 45.94.47.211.
Further investigation into this customer’s network revealed that similar activity had been occurring as far back as August, when Darktrace detected data exfiltration on a second device. Cyber AI Analyst identified this device making a single HTTP POST connection to the external IP 45.94.47[.]144, another IP with malicious links [8], using the user agent curl/8.7.1 and targeting the URI /contact.
Figure 7: Cyber AI Analyst investigation finding a successful POST request to 45.94.47[.]144 for the device within the third customer environment.
A deeper investigation into the technical details within the POST request revealed the presence of a file named “out.zip”, suggesting potential data exfiltration.
Figure 8: Advanced Search log in Darktrace / NETWORK showing “out.zip”, indicating potential data exfiltration for a device within the third customer environment.
Similarly, in another environment, Darktrace was able to collect a packet capture (PCAP) of suspected Atomic Stealer activity, which revealed potential indicators of data exfiltration. This included the presence of the “out.zip” file being exfiltrated via an HTTP POST request, along with data that appeared to contain details of an Electrum cryptocurrency wallet and possible passwords.
Read more about Darktrace’s full deep dive into a similar case where this tactic was leveraged by malware as part of an elaborate cryptocurrency scam.
Figure 9: PCAP of an HTTP POST request showing the file “out.zip” and details of Electrum Cryptocurrency wallet.
Although recent research attributes the “out.zip” file to a new variant named SHAMOS [9], it has also been linked more broadly to Atomic Stealer [10]. Indeed, this is not the first instance where Darktrace has seen the “out.zip” file in cases involving Atomic Stealer either. In a previous blog detailing a social engineering campaign that targeted cryptocurrency users with the Realst Stealer, the macOS version of Realst contained a binary that was found to be Atomic Stealer, and similar IoCs were identified, including artifacts of data exfiltration such as the “out.zip” file.
Conclusion
The rapid rise of Atomic Stealer and its ability to target macOS marks a significant shift in the threat landscape and should serve as a clear warning to Apple users who were traditionally perceived as more secure in a malware ecosystem historically dominated by Windows-based threats.
Atomic Stealer’s growing popularity is now challenging that perception, expanding its reach and accessibility to a broader range of victims. Even more concerning is the emergence of a variant embedded with a backdoor, which is likely to increase its appeal among a diverse range of threat actors. Darktrace’s ability to adapt and detect new tactics and IoCs in real time delivers the proactive defense organizations need to protect themselves against emerging threats before they can gain momentum.
Credit to Isabel Evans (Cyber Analyst), Dylan Hinz (Associate Principal Cyber Analyst) Edited by Ryan Traill (Analyst Content Lead)
In July 2025, Darktrace was named a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Email Security, a distinction given to vendors who have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience). To us, both achievements are testament to the customer-first approach that has fueled our rapid growth. We feel this new distinction from Gartner validates the innovation, efficacy, and customer-centric delivery that set Darktrace apart.
A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. CIOs and CISOs can use this research to make informed decisions about which email security platform can best accomplish their goals. We encourage our customers to read the full report to get the complete picture.
Leaders are recognized for strong market adoption, financial stability, and established integrations with major collaboration platforms.
Why do we believe Darktrace is leading in the email security market?
Our relentless innovation which drives proven results
At Darktrace we continue to push the frontier of email security, with industry-first AI-native detection and response capabilities that go beyond traditional SEG approaches. How do we do it?
With a proven approach that gets results. Darktrace’s unique business-centric anomaly detection catches advanced phishing, supply chain compromises, and BEC attacks – detecting them on average 13 days earlier than attack-centric solutions. That’s why 75% of our customers have removed their SEG and now rely on their native email security provider combined with Darktrace.
By offering comprehensive protection beyond the inbox. Darktrace / EMAIL goes further than traditional inbound filtering, delivering account and messaging protection, DLP, and DMARC capabilities, ensuring best-in-class security across inbound, outbound, and domain protection scenarios.
Continuous innovation. We are ranked second highest in the Gartner Critical Capabilities research for core email security function, likely thanks to our product strategy and rapid pace of innovation. We’ve release major capabilities twice a year for nearly five years, including advanced AI models and expanded coverage for collaboration platforms.
We deliver exceptional customer experiences worldwide
Darktrace’s leadership isn’t just about excelling in technology, it’s about delivering an outstanding experience that customers value. Let’s dig into what makes our customers tick.
Proven loyalty from our base. Recognition from Gartner Peer Insights as a Customers’ Choice, combined with a 4.8-star rating (based on 340 reviews as of November 2025), demonstrates for us the trust of thousands of organizations worldwide, not just the analysts.
Customer-first support. Darktrace goes beyond ticket-only models with dedicated account teams and award-winning service, backed by significant headcount growth in technical support and analytics roles over the past year.
Local expertise. With offices spanning continents, Darktrace is able to provide regional language support and tailored engagement from teams on the ground, ensuring personalized service and a human-first experience.
Darktrace enhances security stacks with a partner-first architecture
There are plenty of tools out there than encourage a siloed approach. Darktrace / EMAIL plays well with others, enhancing your native security provider and allowing you to slim down your stack. It’s designed to set you up for future growth, with:
A best-in-breed platform approach. Natively built on Self-Learning AI, Darktrace / EMAIL delivers deep integration with our / NETWORK, / IDENTITY, and / CLOUD products as part of a unified platforms – that enables and enhances comprehensive enterprise-wise security.
Optimized workflows. Darktrace integrates tightly with an extended ecosystem of security tools – including a strategic partnership with Microsoft enabling unified threat response and quarantine capabilities – bringing constant innovation to all of your SOC workflows.
A channel-first strategy. Darktrace is making significant investments in partner-driven architectures, enabling integrated ecosystems that deliver maximum value and future-ready security for our customers.
Analyst recognized. Customer approved.
Darktrace / EMAIL is not just another inbound email security tool; it’s an advanced email security platform trusted by thousands of users to protect them against advanced phishing, messaging, and account-level attacks.
As a Leader, we believe we owe our positioning to our customers and partners for supporting our growth. In the upcoming years we will continue to innovate to serve the organizations who depend on Darktrace for threat protection.
Gartner, Gartner® Magic Quadrant™ for Email Security Platforms, Max Taggett, Nikul Patel, 3 December 2025
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Darktrace.
![Autonomous Response’s suggested actions to block suspicious connectivity to IP 45.94.47[.]149 for the device within the second customer environment.](https://cdn.prod.website-files.com/626ff4d25aca2edf4325ff97/6931e3cb1ddc36af8205720b_Screenshot%202025-12-04%20at%2011.40.54%E2%80%AFAM.png)
![Cyber AI Analyst investigation finding a successful POST request to 45.94.47[.]144 for the device within the third customer environment.](https://cdn.prod.website-files.com/626ff4d25aca2edf4325ff97/6931e41d22eb7e9a3e8217d5_Screenshot%202025-12-04%20at%2011.42.15%E2%80%AFAM.png)
