Part 3/4: Darktrace releases insights on the State of AI in cybersecurity. This blog discusses the impact of AI-powered attacks and the capabilities of AI defense on the SOC.
There’s no question that AI is already impacting the SOC – augmenting, assisting, and filling the gaps left by staff and skills shortages. We surveyed over 1,500 cybersecurity professionals from around the world to uncover their attitudes to AI cybersecurity in 2025. Our findings revealed striking trends in how AI is changing the way security leaders think about hiring and SOC transformation. Download the full report for the big picture, available now.
Let’s start with some context. As the cybersecurity sector has rapidly evolved to integrate AI into all elements of cyber defense, the pace of technological advancement is outstripping the development of necessary skills. Given the ongoing challenges in security operations, such as employee burnout, high turnover rates, and talent shortages, recruiting personnel to bridge these skills gaps remains an immense challenge in today’s landscape.
But here, our main findings on this topic seem to contradict each other.
There’s no question over the impact of AI-powered threats – nearly three-quarters (74%) agree that AI-powered threats now pose a significant challenge for their organization.
When we look at how security leaders are defending against AI-powered threats, over 3 out of 5 (62%) see insufficient personnel to manage tools and alerts as the biggest barrier.
Yet at the same time, increasing cyber security staff is at the bottom of the priority list for survey participants, with only 11% planning to increase cybersecurity staff in 2025 – less than in 2024. What 64% of stakeholders are committed to, however, is adding new AI-powered tools onto their existing security stacks.
With burnout pervasive, the talent deficit reaching a new peak, and growing numbers of companies unable to fill cybersecurity positions, it may be that stakeholders realize they simply cannot hire enough personnel to solve this problem, no matter how much they may want to. As a result, leaders are looking for methods beyond increasing staff to overcome security obstacles.
Meanwhile, the results show that defensive AI is becoming integral to the SOC as a means of augmenting understaffed teams.
How is AI plugging skills shortages in the SOC?
As explored in our recent white paper, the CISO’s Guide to Navigating the Cybersecurity Skills Shortage, 71% of organizations report unfilled cybersecurity positions, leading to the estimation that less than 10% of alerts are thoroughly vetted. In this scenario, AI has become an essential multiplier to relieve the burden on security teams.
95% of respondents agree that AI-powered solutions can significantly improve the speed and efficiency of their defenses. But how?
The area security leaders expect defensive AI to have the biggest impact is on improving threat detection, followed by autonomous response to threats and identifying exploitable vulnerabilities.
Interestingly, the areas that participants ranked less highly (reducing alert fatigue and running phishing simulation), are the tasks that AI already does well and can therefore be used already to relieve the burden of manual, repetitive work on the SOC.
Different perspectives from different sides of the SOC
CISOs and SecOps teams aren’t necessarily aligned on the AI defense question – while CISOs tend to see it as a strategic game-changer, SecOps teams on the front lines may be more sceptical, wary of its real-world reliability and integration into workflows.
From the data, we see that while less than a quarter of execs doubt that AI-powered solutions will block and automatically respond to AI threats, about half of SecOps aren’t convinced. And only 17% of CISOs lack confidence in the ability of their teams to implement and use AI-powered solutions, whereas over 40% those in the team doubt their own ability to do so.
This gap feeds into the enthusiasm that executives share about adding AI-driven tools into the stack, while day-to-day users of the tools are more interested in improving security awareness training and improving cybersecurity tool integration.
Levels of AI understanding in the SOC
AI is only as powerful as the people who use it, and levels of AI expertise in the SOC can make or break its real-world impact. If security leaders want to unlock AI’s full potential, they must bridge the knowledge gap—ensuring teams understand not just the different types of AI, but where it can be applied for maximum value.
Only 42% of security professionals are confident that they fully understand all the types of AI in their organization’s security stack.
This data varies between job roles – executives report higher levels of understanding (60% say they know exactly which types of AI are being used) than participants in other roles. Despite having a working knowledge of using the tools day-to-day, SecOps practitioners were more likely to report having a “reasonable understanding” of the types of AI in use in their organization (42%).
Whether this reflects a general confidence in executives rather than technical proficiency it’s hard to say, but it speaks to the importance of AI-human collaboration – introducing AI tools for cybersecurity to plug the gaps in human teams will only be effective if security professionals are supported with the correct education and training.
The full report for Darktrace’s State of AI Cybersecurity is out now. Download the paper to dig deeper into these trends, and see how results differ by industry, region, organization size, and job title.
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Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Global Technology Provider Transforms Email Threat Detection with Darktrace
At a glance
Within just one month of using Darktrace / EMAIL, the volume of suspicious emails requiring analyst attention dropped by 75%, saving analysts 45 hours per month on analysis and investigation.
By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on developing new capabilities and tackling more complex, rewarding projects.
Darktrace recently detected and blocked a highly sophisticated and personalized phishing email that spoofed a Microsoft SharePoint and Teams website and used advanced engineering to impersonate the school of an employee’s family member.
The transition from the incumbent solution to Darktrace / EMAIL was seamless and undetectable to the company’s vast of customers and partners, reinforcing the security organization’s role as a business enabler—protecting the company and reducing risk without adding friction.
Securing a complex, distributed business without disruption
The company remains at the forefront of technological innovation and transformation; however, its success and ambitions come with the challenges of managing a distributed global business—balancing digital advancements, existing technology investments, and evolving compliance requirements.
Optimizing a complex tech stack for scalable growth
The organization operates a diverse technology stack spanning Windows, Mac, Linux, and multiple cloud environments, creating a complex and challenging IT landscape. The company’s Chief Information Security Officer (CISO) emphasizes the need for efficiency and agility. “Our goal is to scale and deliver new capabilities without increasing headcount, ensuring that costs remain proportionate to growth.”
Balancing security, governance, and business agility
Committed to responsible practices, this industry leader prioritizes secure and trustworthy technology for its customers who rely on its solutions. “Balancing business agility with governance is a constant challenge," said the CISO. "There’s always a natural push and pull, which I believe is healthy—but achieving the right balance is delicate.”
Protecting critical workflows without impacting productivity
For the organization, email is much more than just a communication tool. “Email plays a critical role in our engineering workflows and is fundamental to how we build our products.” Because of this, the company is extremely cautious about implementing any solution that could introduce friction or disrupt productivity. “There is zero tolerance for disruption, which is why we take a deliberate and methodical approach when evaluating, selecting, and deploying our tools and solutions,” he said.
More than a vendor: A security partner invested in success
To ensure an optimal security infrastructure, the enterprise security team regularly evaluates market technologies to their existing solutions. With the rapidly evolving threat landscape, the CISO said they “wanted to validate whether we still had best-in-class protection and the right controls in place to secure our organization. It was about assessing whether we could do better in our ongoing effort to fine-tuning our approach to achieve the best possible outcome.”
The team evaluated 15 different email security vendors based on the following criteria:
Efficacy to detect threats
Ability to integrate with existing tooling
Ease of use
A vendor’s approach to partnership
They initially narrowed the list to five vendors, conducting demo sessions for deeper evaluations before selecting three finalists for a proof of value (POV). “We analyzed actual malicious emails with each vendor to assess the accuracy of their detections, allowing for an objective comparison,” said the CISO.Through this rigorous process, the Darktrace / EMAIL security solution emerged as the best fit for their business. “Darktrace’s product performed well and showed a genuine commitment to partnering with us in the long-term to ensure our success.”
The team objectively understood where there were gaps across the different vendors, where they were strong, and where they could use improvement. “Based on the analysis, we knew that Darktrace / EMAIL could deliver as the data supported it, in our specific use cases.
Partnership, integrity and respect
Throughout the evaluation process, the importance of partnership and mutual respect remained an essential factor to the CISO. “I wanted a company we could develop a long-term strategic partnership with, one that could extend far deeper than just email.” A key factor in choosing Darktrace was the commitment and engagement of its team at every level of the organization. “Darktrace showed integrity, patience and a genuine investment in building a strong relationship with my team. That's why we're here today.”
“Together, we've delivered some fantastic outcomes”
For the organization, Darktrace / EMAIL has played a crucial role in reducing risk, empowering analysts, and enabling a lean, effective security strategy. “Together, we've delivered some fantastic outcomes,” said the CISO.
Reducing risk. Empowering analysts
“Within that first month, we saw a 75% drop in suspicious emails that that required manual review, which reduced the time my team spent analyzing and investigating by 45 hours per month,” said the CISO. The security team values Darktrace / EMAIL not only for its ease of use but also for the time it frees up for more meaningful work. “Giving my team the opportunity to tackle complex challenges they enjoy and find more stimulating is important to me.” As they continue to fine-tune and optimize balance levels within Darktrace / EMAIL, he expects even greater efficiency gains in the coming months.
Maximizing protection while staying lean
It’s important for the security group to be proportionate with their spending, said the CISO. “It's all about what is enough security to enable the business. And that means, as our organization grows, it's important that we are as lean and as efficient as possible to deliver the best outcomes for the business.” Embracing an AI-powered automated approach is an essential component to achieving that goal. By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on more strategic and proactive initiatives that enable the business.
Protecting employees from advanced social engineering threats
Recently, Darktrace detected a malicious email targeting an employee, disguised as a spoofed Microsoft SharePoint and Teams website. What made this attack particularly sophisticated was its personalization — it impersonated the school where the employee’s family member attended. Unlike mass malicious emails sent to thousands of people, this was a highly targeted attack, leveraging advanced social engineering tactics to exploit connections within the education system and between family members.
Protecting without disrupting
A seamless migration is often overlooked but is critical to success for any organization, said the CISO. With a wide ecosystem of partners, email is a highly visible, business-critical function for the organization — "any friction or downtime would have an immediate impact and could throttle the entire business,” he said. However, the transition from their previous solution to Darktrace / EMAIL was exceptionally smooth. “No one realized we changed providers because there was no disruption — no incidents at all. I cannot emphasize just how important that is when I'm trying to position our security organization as an enabling function for the business that protects and reduces risk without adding friction.”
A security partnership for the future
“To survive as a business over the next few years, adopting AI is no longer optional—it’s essential,” said the CISO. However, with the cybersecurity market becoming increasingly saturated, selecting the right solutions and vendors can be overwhelming. He stresses the importance of choosing strategic partners who not only deliver the outcomes you need, but also deeply understand your organization’s unique environment. “You’re only as strong as your partners. Technology innovation and the cybersecurity market are always changing. At some point every solution will face a challenge—it’s inevitable. The differentiator will be how people respond when that happens.”
Darktrace's Detection of State-Linked ShadowPad Malware
An integral part of cybersecurity is anomaly detection, which involves identifying unusual patterns or behaviors in network traffic that could indicate malicious activity, such as a cyber-based intrusion. However, attribution remains one of the ever present challenges in cybersecurity. Attribution involves the process of accurately identifying and tracing the source to a specific threat actor(s).
Given the complexity of digital networks and the sophistication of attackers who often use proxies or other methods to disguise their origin, pinpointing the exact source of a cyberattack is an arduous task. Threat actors can use proxy servers, botnets, sophisticated techniques, false flags, etc. Darktrace’s strategy is rooted in the belief that identifying behavioral anomalies is crucial for identifying both known and novel threat actor campaigns.
The ShadowPad cluster
Between July 2024 and November 2024, Darktrace observed a cluster of activity threads sharing notable similarities. The threads began with a malicious actor using compromised user credentials to log in to the target organization's Check Point Remote Access virtual private network (VPN) from an attacker-controlled, remote device named 'DESKTOP-O82ILGG'. In one case, the IP from which the initial login was carried out was observed to be the ExpressVPN IP address, 194.5.83[.]25. After logging in, the actor gained access to service account credentials, likely via exploitation of an information disclosure vulnerability affecting Check Point Security Gateway devices. Recent reporting suggests this could represent exploitation of CVE-2024-24919 [27,28]. The actor then used these compromised service account credentials to move laterally over RDP and SMB, with files related to the modular backdoor, ShadowPad, being delivered to the ‘C:\PerfLogs\’ directory of targeted internal systems. ShadowPad was seen communicating with its command-and-control (C2) infrastructure, 158.247.199[.]185 (dscriy.chtq[.]net), via both HTTPS traffic and DNS tunneling, with subdomains of the domain ‘cybaq.chtq[.]net’ being used in the compromised devices’ TXT DNS queries.
Figure 1: Darktrace’s Advanced Search data showing the VPN-connected device initiating RDP connections to a domain controller (DC). The device subsequently distributes likely ShadowPad-related payloads and makes DRSGetNCChanges requests to a second DC.
Figure 2: Event Log data showing a DC making DNS queries for subdomains of ‘cbaq.chtq[.]net’ to 158.247.199[.]185 after receiving SMB and RDP connections from the VPN-connected device, DESKTOP-O82ILGG.
Additional cases of ShadowPad were observed across Darktrace’s customer base in 2024. In some cases, common C2 infrastructure with the cluster discussed above was observed, with dscriy.chtq[.]net and cybaq.chtq[.]net both involved; however, no other common features were identified. These ShadowPad infections were observed between April and November 2024, with customers across multiple regions and sectors affected. Darktrace’s observations align with multiple other public reports that fit the timeframe of this campaign.
Darktrace has also observed other cases of ShadowPad without common infrastructure since September 2024, suggesting the use of this tool by additional threat actors.
The data theft thread
One of the Darktrace customers impacted by the ShadowPad cluster highlighted above was a European manufacturer. A distinct thread of activity occurred within this organization’s network several months after the ShadowPad intrusion, in October 2024.
The thread involved the internal distribution of highly masqueraded executable files via Sever Message Block (SMB) and WMI (Windows Management Instrumentation), the targeted collection of sensitive information from an internal server, and the exfiltration of collected information to a web of likely compromised sites. This observed thread of activity, therefore, consisted of three phrases: lateral movement, collection, and exfiltration.
The lateral movement phase began when an internal user device used an administrative credential to distribute files named ‘ProgramData\Oracle\java.log’ and 'ProgramData\Oracle\duxwfnfo' to the c$ share on another internal system.
Figure 3: Darktrace model alert highlighting an SMB write of a file named ‘ProgramData\Oracle\java.log’ to the c$ share on another device.
Over the next few days, Darktrace detected several other internal systems using administrative credentials to upload files with the following names to the c$ share on internal systems:
ProgramData\Adobe\ARM\webservices.dll
ProgramData\Adobe\ARM\wksprt.exe
ProgramData\Oracle\Java\wksprt.exe
ProgramData\Oracle\Java\webservices.dll
ProgramData\Microsoft\DRM\wksprt.exe
ProgramData\Microsoft\DRM\webservices.dll
ProgramData\Abletech\Client\webservices.dll
ProgramData\Abletech\Client\client.exe
ProgramData\Adobe\ARM\rzrmxrwfvp
ProgramData\3Dconnexion\3DxWare\3DxWare.exe
ProgramData\3Dconnexion\3DxWare\webservices.dll
ProgramData\IDMComp\UltraCompare\updater.exe
ProgramData\IDMComp\UltraCompare\webservices.dll
ProgramData\IDMComp\UltraCompare\imtrqjsaqmm
Figure 4: Cyber AI Analyst highlighting an SMB write of a file named ‘ProgramData\Adobe\ARM\webservices.dll’ to the c$ share on an internal system.
The threat actor appears to have abused the Microsoft RPC (MS-RPC) service, WMI, to execute distributed payloads, as evidenced by the ExecMethod requests to the IWbemServices RPC interface which immediately followed devices’ SMB uploads.
Figure 5: Cyber AI Analyst data highlighting a thread of activity starting with an SMB data upload followed by ExecMethod requests.
Several of the devices involved in these lateral movement activities, both on the source and destination side, were subsequently seen using administrative credentials to download tens of GBs of sensitive data over SMB from a specially selected server. The data gathering stage of the threat sequence indicates that the threat actor had a comprehensive understanding of the organization’s system architecture and had precise objectives for the information they sought to extract.
Immediately after collecting data from the targeted server, devices went on to exfiltrate stolen data to multiple sites. Several other likely compromised sites appear to have been used as general C2 infrastructure for this intrusion activity. The sites used by the threat actor for C2 and data exfiltration purport to be sites for companies offering a variety of service, ranging from consultancy to web design.
Figure 6: Screenshotof one of the likely compromised sites used in the intrusion.
At least 16 sites were identified as being likely data exfiltration or C2 sites used by this threat actor in their operation against this organization. The fact that the actor had such a wide web of compromised sites at their disposal suggests that they were well-resourced and highly prepared.
Figure 7: Darktrace model alert highlighting an internal device slowly exfiltrating data to the external endpoint, yasuconsulting[.]com.
Figure 8: Darktrace model alert highlighting an internal device downloading nearly 1 GB of data from an internal system just before uploading a similar volume of data to another suspicious endpoint, www.tunemmuhendislik[.]com
Cyber AI Analyst spotlight
Figure 9: Cyber AI Analyst identifying and piecing together the various steps of a ShadowPad intrusion.
Figure 10: Cyber AI Analyst Incident identifying and piecing together the various steps of the data theft activity.
As shown in the above figures, Cyber AI Analyst’s ability to thread together the different steps of these attack chains are worth highlighting.
In the ShadowPad attack chains, Cyber AI Analyst was able to identify SMB writes from the VPN subnet to the DC, and the C2 connections from the DC. It was also able to weave together this activity into a single thread representing the attacker’s progression.
Similarly, in the data exfiltration attack chain, Cyber AI Analyst identified and connected multiple types of lateral movement over SMB and WMI and external C2 communication to various external endpoints, linking them in a single, connected incident.
These Cyber AI Analyst actions enabled a quicker understanding of the threat actor sequence of events and, in some cases, faster containment.
Attribution puzzle
Publicly shared research into ShadowPad indicates that it is predominantly used as a backdoor in People’s Republic of China (PRC)-sponsored espionage operations [5][6][7][8][9][10]. Most publicly reported intrusions involving ShadowPad are attributed to the China-based threat actor, APT41 [11][12]. Furthermore, Google Threat Intelligence Group (GTIG) recently shared their assessment that ShadowPad usage is restricted to clusters associated with APT41 [13]. Interestingly, however, there have also been public reports of ShadowPad usage in unattributed intrusions [5].
The data theft activity that later occurred in the same Darktrace customer network as one of these ShadowPad compromises appeared to be the targeted collection and exfiltration of sensitive data. Such an objective indicates the activity may have been part of a state-sponsored operation. The tactics, techniques, and procedures (TTPs), artifacts, and C2 infrastructure observed in the data theft thread appear to resemble activity seen in previous Democratic People’s Republic of Korea (DPRK)-linked intrusion activities [15] [16] [17] [18] [19].
The distribution of payloads to the following directory locations appears to be a relatively common behavior in DPRK-sponsored intrusions.
Observed examples:
C:\ProgramData\Oracle\Java\
C:\ProgramData\Adobe\ARM\
C:\ProgramData\Microsoft\DRM\
C:\ProgramData\Abletech\Client\
C:\ProgramData\IDMComp\UltraCompare\
C:\ProgramData\3Dconnexion\3DxWare\
Additionally, the likely compromised websites observed in the data theft thread, along with some of the target URI patterns seen in the C2 communications to these sites, resemble those seen in previously reported DPRK-linked intrusion activities.
No clear evidence was found to link the ShadowPad compromise to the subsequent data theft activity that was observed on the network of the manufacturing customer. It should be noted, however, that no clear signs of initial access were found for the data theft thread – this could suggest the ShadowPad intrusion itself represents the initial point of entry that ultimately led to data exfiltration.
Motivation-wise, it seems plausible for the data theft thread to have been part of a DPRK-sponsored operation. DPRK is known to pursue targets that could potentially fulfil its national security goals and had been publicly reported as being active in months prior to this intrusion [21]. Furthermore, the timing of the data theft aligns with the ratification of the mutual defense treaty between DPRK and Russia and the subsequent accused activities [20].
Darktrace assesses with medium confidence that a nation-state, likely DPRK, was responsible, based on our investigation, the threat actor applied resources, patience, obfuscation, and evasiveness combined with external reporting, collaboration with the cyber community, assessing the attacker’s motivation and world geopolitical timeline, and undisclosed intelligence.
Conclusion
When state-linked cyber activity occurs within an organization’s environment, previously unseen C2 infrastructure and advanced evasion techniques will likely be used. State-linked cyber actors, through their resources and patience, are able to bypass most detection methods, leaving anomaly-based methods as a last line of defense.
Two threads of activity were observed within Darktrace’s customer base over the last year: The first operation involved the abuse of Check Point VPN credentials to log in remotely to organizations’ networks, followed by the distribution of ShadowPad to an internal domain controller. The second operation involved highly targeted data exfiltration from the network of one of the customers impacted by the previously mentioned ShadowPad activity.
Despite definitive attribution remaining unresolved, both the ShadowPad and data exfiltration activities were detected by Darktrace’s Self-Learning AI, with Cyber AI Analyst playing a significant role in identifying and piecing together the various steps of the intrusion activities.
Credit to Sam Lister (R&D Detection Analyst), Emma Foulger (Principal Cyber Analyst), Nathaniel Jones (VP), and the Darktrace Threat Research team.
Appendices
Darktrace / NETWORK model alerts
User / New Admin Credentials on Client
Anomalous Connection / Unusual Admin SMB Session
Compliance / SMB Drive Write
Device / Anomalous SMB Followed By Multiple Model Breaches