Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Ron Nichols
Senior Information Security Analyst at AAA Washington (Guest Contributor)
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02
Feb 2022
AAA Washington is best known for its emergency road service, but operates in a broader range of areas including insurance and travel. Our priorities from a security side are two-fold: making sure we are adequately prepared to defend against advanced and pertinent threats like ransomware, and protecting the sensitive data of our employees and our members.
About two years ago, we hit a fork in the road. Our information security team was conscious that we had a gap in real-time monitoring, and in particular, 24/7 response. It wasn’t that we didn’t already have tools in place, or that we weren’t shipping logs, we just didn’t have a 24/7 protocol. So if an attack were to come in at 3am, for example, we weren’t confident enough in our ability to take immediate action to contain the threat.
So we looked at two options. It was our Matrix ‘red pill or blue pill’ moment: a choice between the willingness to learn a life-changing truth by taking the red pill, or taking the blue pill and opting for the more traditional path.
For us, that blue pill – and what many recommended at the time – was the option of consulting an external 24/7 Security Operations Center. We knew this would solve our problem, but it also had a lot of drawbacks, mainly around time consumption: you have to get a service-level agreement (SLA) in place, set up SNMP traps, ship logs over to the SOC, who are then tasked with untangling those logs. You know that the SOC is then looking at AAA Washington’s environment along with hundreds of others. You’ve got to develop a relationship with the SOC technician who doesn’t know the nuances of your environment or your business logic…
So understandably there was a level of reluctance there.
And then we had the red pill, which for us, was Darktrace, offering AI technology that could learn our environment all by itself, and respond autonomously to emerging attacks. No steep learning curve, no ongoing maintenance.
We had to try it. Cloud deployments are available but even for our on-prem arrangement, the trial process was a no-brainer: we got the box, plugged it in, and we were off and going. If we didn’t like it, all we had to do was unplug it and ship it back.
The visibility Darktrace gave us was immediately apparent, and in that first week it alerted us to the fact that every other night, 1GB of outbound traffic was going to an East Coast data center from our back-up appliance. We thought we knew what was going on in our digital enterprise, but we had no idea – Darktrace providing that knowledge and filling those gaps showed us that this was heading exactly in the direction we wanted.
Autonomous Response
So full marks for visibility and anomaly detection, but what about that response capability that led us to consider Darktrace in the first place? We were keen to see what actions Antigena would recommend and assess their accuracy and severity.
Being naturally risk-averse at AAA Washington, we initially set Antigena up in human confirmation mode, meaning an operator had to give the green light before it took action. It took about two weeks for it to learn the nuances of our digital environment, and it wasn’t long before we found its actions were extremely accurate, and minimally disruptive.
It never took drastic action like quarantining a device, it simply stopped what we needed it to. It played a significant role in protecting us in the wake of some high-profile attacks, including the SUNBURST attacks and the more recent Log4shell vulnerability.
Adapting to a hybrid cloud strategy
In the two years since deploying Darktrace, we have made significant changes to our digital infrastructure – including, like so many others, migrating to the cloud. I wondered whether we would lose the visibility and protection we got from Darktrace when this happened.
But with its dedicated SaaS Modules for Microsoft 365 and others, Darktrace had this covered. It’s been able to shed a light on malicious activity occurring across our full Microsoft 365 product suite.
We can see things like unusual email forwarding rules that indicate an account takeover. With other tools, it takes six to eight clicks to find that information. The information is available, but accessing that data is a complex and convoluted process. Darktrace delivers that holy grail of having a single pane of glass view in a security tool. Having that detailed one stop view means reducing mean time to understanding, and mean time to response.
Self-Learning AI on the endpoint
And when large-scale remote working came about, Darktrace again brought visibility and Autonomous Response to cover our endpoint devices, protecting them from threats like ransomware that would go undetected from network coverage alone. The ability to stop these threats at the first hurdle, before they spread and infected other devices, was crucial for us.
It was another case of Darktrace adapting, and another reason I’m confident about working with Darktrace as a long-term partner: every time I think Darktrace is going to not be as relevant, these new developments bring us up to speed.
Keeping the show on the road
Darktrace has done exactly what we wanted to do by filling that gap we had in 24/7 response. But it has gone further by proving that time and time again, it can adapt as our digital infrastructure changes and grows, and can cover our employees wherever they work.
The technology presents us with all the information we need in a single pane of glass with the Threat Visualizer. With the Mobile App, I can get notifications of high-priority alerts and Darktrace’s autonomous actions, wherever I am. And when there’s a serious incident, there is always someone available to offer support and get me what I need to know, fast.
Taking that red pill all those months ago was one of the best decisions I’ve made as an IT security professional. Whatever challenges are down the road, I’m confident Darktrace will be there to meet them.
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Ron Nichols
Senior Information Security Analyst at AAA Washington (Guest Contributor)
State of AI Cybersecurity 2026: 77% of security stacks include AI, but trust is lagging
AI is now embedded throughout the cybersecurity stack, but findings from the State of AI Cybersecurity 2026 show that adoption is growing much faster than trust or understanding. As vendors strive to capture market share, security leaders must learn how to distinguish the most valuable solutions from the hype.
AI Insider Threats: How Generative AI is Changing Insider Risk
The blog examines how AI has changed the paradigm of understanding, and dealing with, insider threats. It also explores a defense-in-depth approach and discusses what CISOs and SOC leaders can do to protect their organization from AI insider threats.
Resilience at the Speed of AI: Defending the Modern Campus with Darktrace
Providing university students and faculty with broad access to information, platforms, and public databases is fundamental to learning and research. But that openness also creates greater exposure to cyber threats. In this blog, Irving Bruckstein shares why he deployed Darktrace at three institutions, how behavioral AI helped him achieve an A-rating security posture, and why autonomous detection is essential in an AI-driven threat landscape.
AI is a contributing member of nearly every modern cybersecurity team. As we discussed earlier in this blog series, rapid AI adoption is expanding the attack surface in ways that security professionals have never before experienced while also empowering attackers to operate at unprecedented speed and scale. It’s only logical that defenders are harnessing the power of AI to fight back.
After all, AI can help cybersecurity teams spot the subtle signs of novel threats before humans can, investigate events more quickly and thoroughly, and automate response. But although AI has been widely adopted, this technology is also frequently misunderstood, and occasionally viewed with suspicion.
For CISOs, the cybersecurity marketplace can be noisy. Making sense of competing vendors’ claims to distinguish the solutions that truly deliver on AI’s full potential from those that do not isn’t always easy. Without a nuanced understanding of the different types of AI used across the cybersecurity stack, it is difficult to make informed decisions about which vendors to work with or how to gain the most value from their solutions. Many security leaders are turning to Managed Security Service Providers (MSSPs) for guidance and support.
The right kinds of AI in the right places?
Back in 2024, when we first conducted this annual survey, more than a quarter of respondents were only vaguely familiar with generative AI or hadn’t heard of it at all. Today, GenAI plays a role in 77% of security stacks. This percentage marks a rapid increase in both awareness and adoption over a relatively short period of time.
According to security professionals, different types of AI are widely integrated into cybersecurity tooling:
67% report that their organization’s security stack uses supervised machine learning
67% report that theirs uses agentic AI
58% report that theirs uses natural language processing (NLP)
35% report that theirs uses unsupervised machine learning
But their responses suggest that organizations aren’t always using the most valuable types of AI for the most relevant use cases.
Despite all the recent attention AI has gotten, supervised machine learning isn’t new. Cybersecurity vendors have been experimenting with models trained on hand-labeled datasets for over a decade. These systems are fed large numbers of examples of malicious activity – for instance, strains of ransomware – and use these examples to generalize common indicators of maliciousness – such as the TTPs of multiple known ransomware strains – so that the models can identify similar attacks in the future. This approach is more effective than signature-based detection, since it isn’t tied to an individual byte sequence or file hash. However, supervised machine learning models can miss patterns or features outside the training data set. When adversarial behavior shifts, these systems can’t easily pivot.
Unsupervised machine learning, by contrast, can identify key patterns and trends in unlabeled data without human input. This enables it to classify information independently and detect anomalies without needing to be taught about past threats. Unsupervised learning can continuously learn about an environment and adapt in real time.
One key distinction between supervised and unsupervised machine learning is that supervised learning algorithms require periodic updating and re-training, whereas unsupervised machine learning trains itself while it works.
The question of trust
Even as AI moves into the mainstream, security professionals are eyeing it with a mix of enthusiasm and caution. Although 89% say they have good visibility into the reasoning behind AI-generated outputs, 74% are limiting AI’s ability to take autonomous action in their SOC until explainability improves. 86% do not allow AI to take even small remediation actions without human oversight.
This model, commonly known as “human in the loop,” is currently the norm across the industry. It seems like a best-of-both-worlds approach that allows teams to experience the benefits of AI-accelerated response without relinquishing control – or needing to trust an AI system.
Keeping humans somewhat in the loop is essential for getting the best out of AI. Analysts will always need to review alerts, make judgement calls, and set guardrails for AI's behavior. Their input helps AI models better understand what “normal” looks like, improving their accuracy over time.
However, relying on human confirmation has real costs – it delays response, increases the cognitive burden analysts must bear, and creates potential coverage gaps when security teams are overwhelmed or unavailable. The traditional model, in which humans monitor and act on every alert, is no longer workable at scale.
If organizations depend too heavily on in-the-loop humans, they risk recreating the very problem AI is meant to solve: backlogs of alerts waiting for analyst review. Removing the human from the loop can buy back valuable time, which analysts can then invest in building a proactive security posture. They can also focus more closely on the most critical incidents, where human attention is truly needed.
Allowing AI to operate autonomously requires trust in its decision-making. This trust can be built gradually over time, with autonomous operations expanding as trust grows. But it also requires knowledge and understanding of AI — what it is, how it works, and how best to deploy it at enterprise scale.
Looking for help in all the right places
To gain access to these capabilities in a way that’s efficient and scalable, growing numbers of security leaders are looking for outsourced support. In fact, 85% of security professionals prefer to obtain new SOC capabilities in the form of a managed service.
This makes sense: Managed Security Service Providers (MSSPs) can deliver deep, continuously available expertise without the cost and complexity of building an in-house team. Outsourcing also allows organizations to scale security coverage up or down as needs change, stay current with evolving threats and regulatory requirements, and leverage AI-native detection and response without needing to manage the AI tools themselves.
Preferences for MSSP-delivered security operations are particularly strong in the education, energy (87%), and healthcare sectors. This makes sense: all are high-value targets for threat actors, and all tend to have limited cybersecurity budgets, so the need for a partner who can deliver affordable access to expertise at scale is strong. Retailers also voiced a strong preference for MSSP-delivered services. These companies are tasked with managing large volumes of consumer personal and financial data, and with transforming an industry traditionally thought of as a late adopter to a vanguard of cyber defense. Technology companies, too, have a marked preference for SOC capabilities delivered by MSSPs. This may simply be because they understand the complexity of the threat landscape – and the advantages of specialized expertise — so well.
In order to help as many organizations as possible – from major enterprises to small and midmarket companies – benefit from enterprise-grade, AI-native security, Darktrace is making it easier for MSSPs to deliver its technology. The ActiveAI Security Portal introduces an alert dashboard designed to increase the speed and efficiency of alert triage, while a new AI-powered managed email security solution is giving MSSPs an edge in the never-ending fight against advanced phishing attacks – helping partners as well as organizations succeed on the frontlines of cyber defense.
Explore the full State of AI Cybersecurity 2026 report for deeper insights into how security leaders are responding to AI-driven risks.
When Open Source Is Weaponized: Analysis of a Trojanized 7 Zip Installer
Background of the malicious 7-Zip installer, and assessing its Impact
Early in 2026, external researchers disclosed a malicious distribution campaign leveraging a trojanized installer masquerading itself as a legitimate 7‑Zip utility. Evidence suggests the campaign was active as of January 2026, during which victims were served a fake installer from 7zip[.]com, a highly convincing typo-squatted domain impersonating the official 7‑Zip distribution site (7-zip[.]org).
Initial access is typically achieved through social engineering and search‑engine abuse, including YouTube tutorial content that explicitly referenced the impersonated domain as the download source. Notably, several reports observed the installer delivered a modified but functional build of 7‑Zip (7zfm.exe) to reduce suspicion and preserve expected user behavior.
However, the installer also dropped additional payloads, such as Uphero.exe, hero.exe, and hero.dll, which are not part of the legitimate 7‑Zip software package. Once installed and executed, these payloads allow the attacker to establish persistence and configure the infected host as a proxy node under their control. This facilitates malicious activities such as traffic relaying, anonymizing infrastructure, and the delivery of secondary payloads [1] [2].
Overall, this attack illustrates a proxyware-style attack that abuses implicit trust in widely deployed third‑party tools while exploiting unconventional delivery vectors such as instructional media. By closely imitating legitimate software behavior and branding, the threat actors significantly reduced user suspicion and increased the likelihood of widespread, undetected compromise.
Threat overview
Darktrace observed multiple customers affected by the malicious 7‑Zip installer between January 12 and January 22, impacting organizations across the Americas (AMS), Asia‑Pacific & Japan (APJ), and Europe, the Middle East, and Africa (EMEA) regions. The activity targeted customers across various sectors, including Human health and social work activities, Manufacturing, Education, and Information and communication.
The following use case highlights a device on one customer network making external connections associated with malicious 7-Zip update activity observed between January 7 and January 18, 2026. This behavior included connectivity to the malicious domain 7zip[.]com, followed by command-and control (C2) activity involving "smshero"-themed domains, as well as outbound proxy connections over ports 1000 and 1002.
Initial Connectivity to 'update[.]7zip[.]com':
Figure 1: Initial Beaconing to Young Endpoint alert behavior, involving the known tunnel/proxy endpoint ‘79.127.221[.]47’.
Starting on January 7, Darktrace / NETWORK detected the device making repeated beaconing connections to the endpoint 79.127.221[.]47 over the destination port 1000. The use of this port aligns with open-source intelligence (OSINT) reporting that hero[.]exe establishes outbound proxy connections via non-standard ports such as 1000 and 1002 [1].
Figure 2: Darktrace observed TLS beaconing alerts to the known trojanized installer, update[.]7zip[.]com · 98.96.229[.]19, over port 443 on January 7th.
Later the same day, the device initiated TLS beaconing to the endpoint update.7zip[.]com. This is more than likely a common source of compromise, where victims unknowingly installed a modified build of the tool alongside additional malicious components. The campaign then progressed into the next attack phase, marked by established connectivity to various C2 domains.
Beaconing Activity to "smshero"-themed domains
Darktrace subsequently observed the same infected device connecting to various C2 domains used to retrieve configuration data. As such, these external hostnames were themed around the string “smshero”, for example ‘smshero[.]co’.
Figure 3: On January 8th, Darktrace observed SSL beaconing to a rare destination which was attributed to a known ‘config/control domain’, nova[.]smshero[.]ai.
The following day, on January 8, the device exhibited its first connectivity to a "smshero"-themed endpoint, which has since been identified as being associated with rotating C2 servers [1] [3]. Similar beaconing activity continued over the following days, with Darktrace identifying C2 connectivity to update[.]7zip[.]com over port 443, alongside additional connections to “smshero”‑themed endpoints such as zest.hero-sms[.]ai, flux.smshero[.]cc, and glide.smshero[.]cc between January 9 and January 15.
Figure 4: Darktrace later observed continued beaconing alerts over a 4-day interval to additional rare destinations attributed to a known ‘config/control domain’, zest[.]hero-sms[.]ai & glide[.]smshero[.]cc.
Proxied connectivity over destination ports
The primary objective of this campaign is believed to be proxyware, whereby third-party traffic is routed through victim devices to potentially obfuscate malicious activity. Devices were also observed communicating with rare external IPs hosted on Cloudflare and DataCamp Limited ASNs, establishing outbound proxy connections over the non-standard ports 1000 and 1002 [1].
OSINT sources also indicate that connections over these ports leveraged an XOR-encoded protocol (key 0x70) designed to obscure control messages. While the end goal of the campaign remains unclear, residential proxy networks can be abused to evade security rules and facilitate further unauthorized activities, including phishing and malware distribution [1][3].
Specifically, on January 8, Darktrace observed the device engaging in low-and-slow data exfiltration to the IP 79.127.221[.]47, which had first been observed the previous day, over port 1000. Proxyware typically installs an agent that routes third‑party traffic through an end-user’s device, effectively turning it into a residential proxy exit node. This activity likely represents the system actively communicating outbound data to an entity that controls its behavior.
Figure 5: Darktrace later observed a ‘Low and Slow Exfiltration to IP’ alert, involving the known tunnel/proxy endpoint ‘79.127.221[.]47’.
Similar activity continued between January 10 and January 18, with Darktrace detecting threat actors attempting to exfiltrate significant volumes of data to 79.127.221[.]47 over destination port 1000.
Throughout the course of this incident, Darktrace’s Cyber AI Analyst launched several autonomous investigations, analyzing each anomalous event and ultimately painting a detailed picture of the attack timeline. These investigations correlated multiple incidents based on Darktrace detections observed between January 7 and January 19. Cyber AI Analyst identified anomalous variables such as repeated connections to unusual endpoints involving data uploads and downloads, with particular emphasis on HTTP and SSL connectivity.
Figure 6: Darktrace AI Analyst Coverage, showcasing multiple incident events that occurred on January 7th & 8th, highlighting associated malicious 7-zip behaviors.
Figure 7: Darktrace AI Analyst Endpoint Details from the given ‘Unusual Repeated Connections’ Incident Event, including the known tunnel/proxy endpoint.
Figure 8: Darktrace AI Analyst Coverage, showcasing additional incident events that occurred on January 12th through 18th, highlighting malicious 7-zip behaviors and SSL connectivity.
Darktrace’s Autonomous Response
At several stages throughout the attack, Darktrace implemented Autonomous Response actions to help contain the suspicious activity as soon as it was identified, providing the customer’s security team with additional time to investigate and remediate. Between January 7 and January 18, Darktrace blocked a wide range of malicious activity, including beaconing connections to unusual endpoints, small data exfiltration attempts, and larger egress efforts, ultimately preventing the attacker from progressing through multiple stages of the attack or achieving their objectives.
Figure 9: Darktrace Autonomous Response Action Coverage showcasing connection block connection events including various endpoints that occurred on January 7th.
Figure 10: Darktrace Antigena (Autonomous Response) Model Alert Coverage, showcasing a Antigena Suspicious Activity Block alert occurred on January 10th as a result of the Low and Slow Exfiltration to IP model alert.
Figure 11: Additional Darktrace Antigena (Autonomous Response) Model Alert Coverage, showcasing a Antigena Large Data Volume Outbound Block alert occurred on January 18th as a result of the Uncommon 1 GiB Outbound model alert.
Conclusion
The malicious 7‑Zip installer underscores how attackers continue to weaponize trust in widely used, legitimate software to gain initial access while evading user suspicion. By exploiting familiar and commonly installed services, this type of attack demonstrates that even routine actions, such as installing compression software, can become high‑risk events when defenses or user awareness are insufficient.
This campaign further emphasizes the urgent need for strict software validation and continuous network monitoring. Modern threats no longer rely solely on obscure tools or overtly malicious behavior. Instead, they increasingly blend seamlessly into everyday operations, making detection more challenging.
In this case, Darktrace / NETWORK was able to identify the anomalous activity and Autonomous Response actions in a timely manner, enabling the customer to be quickly notified and providing crucial additional time to investigate further.
In summary, the abuse of a trojanized 7‑Zip installer highlights a concerning shift in modern threat tactics, where trusted and widely deployed tools can serve as primary delivery mechanisms for system compromise. This reality reinforces that proactive detection, continuous monitoring, and strong security awareness are not optional but essential.
Credit to Justin Torres, Senior Cyber Analyst, David Moreira da Silva, Cyber Analyst, Emma Foulger, Global Threat Research Operations Lead.
![Initial Beaconing to Young Endpoint alert behavior, involving the known tunnel/proxy endpoint ‘79.127.221[.]47’.](https://cdn.prod.website-files.com/626ff4d25aca2edf4325ff97/6a0b527a7ecc78423d4fdbc6_Screenshot%202026-05-18%20at%2010.55.03%E2%80%AFAM.png)
![Darktrace observed TLS beaconing alerts to the known trojanized installer, update[.]7zip[.]com · 98.96.229[.]19, over port 443 on January 7th.](https://cdn.prod.website-files.com/626ff4d25aca2edf4325ff97/6a0b529557224d073e49becd_Screenshot%202026-05-18%20at%2010.55.29%E2%80%AFAM.png)
![On January 8th, Darktrace observed SSL beaconing to a rare destination which was attributed to a known ‘config/control domain’, nova[.]smshero[.]ai.](https://cdn.prod.website-files.com/626ff4d25aca2edf4325ff97/6a0b52ca6bdc2e2e6451446a_Screenshot%202026-05-18%20at%2010.56.22%E2%80%AFAM.png)
![Darktrace later observed continued beaconing alerts over a 4-day interval to additional rare destinations attributed to a known ‘config/control domain’, zest[.]hero-sms[.]ai & glide[.]smshero[.]cc.](https://cdn.prod.website-files.com/626ff4d25aca2edf4325ff97/6a0b52eed2e7185a03c382e7_Screenshot%202026-05-18%20at%2010.56.59%E2%80%AFAM.png)
