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February 2, 2022

Why AAA Washington Chose Autonomous Response

Learn how AAA Washington improved cybersecurity with an autonomous response. Explore the reasons and benefits behind this strategic decision.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Ron Nichols
Senior Information Security Analyst at AAA Washington (Guest Contributor)
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02
Feb 2022

AAA Washington is best known for its emergency road service, but operates in a broader range of areas including insurance and travel. Our priorities from a security side are two-fold: making sure we are adequately prepared to defend against advanced and pertinent threats like ransomware, and protecting the sensitive data of our employees and our members.

About two years ago, we hit a fork in the road. Our information security team was conscious that we had a gap in real-time monitoring, and in particular, 24/7 response. It wasn’t that we didn’t already have tools in place, or that we weren’t shipping logs, we just didn’t have a 24/7 protocol. So if an attack were to come in at 3am, for example, we weren’t confident enough in our ability to take immediate action to contain the threat.

So we looked at two options. It was our Matrix ‘red pill or blue pill’ moment: a choice between the willingness to learn a life-changing truth by taking the red pill, or taking the blue pill and opting for the more traditional path.

For us, that blue pill – and what many recommended at the time – was the option of consulting an external 24/7 Security Operations Center. We knew this would solve our problem, but it also had a lot of drawbacks, mainly around time consumption: you have to get a service-level agreement (SLA) in place, set up SNMP traps, ship logs over to the SOC, who are then tasked with untangling those logs. You know that the SOC is then looking at AAA Washington’s environment along with hundreds of others. You’ve got to develop a relationship with the SOC technician who doesn’t know the nuances of your environment or your business logic…

So understandably there was a level of reluctance there.

And then we had the red pill, which for us, was Darktrace, offering AI technology that could learn our environment all by itself, and respond autonomously to emerging attacks. No steep learning curve, no ongoing maintenance.

We had to try it. Cloud deployments are available but even for our on-prem arrangement, the trial process was a no-brainer: we got the box, plugged it in, and we were off and going. If we didn’t like it, all we had to do was unplug it and ship it back.

The visibility Darktrace gave us was immediately apparent, and in that first week it alerted us to the fact that every other night, 1GB of outbound traffic was going to an East Coast data center from our back-up appliance. We thought we knew what was going on in our digital enterprise, but we had no idea – Darktrace providing that knowledge and filling those gaps showed us that this was heading exactly in the direction we wanted.

Autonomous Response

So full marks for visibility and anomaly detection, but what about that response capability that led us to consider Darktrace in the first place? We were keen to see what actions Antigena would recommend and assess their accuracy and severity.

Being naturally risk-averse at AAA Washington, we initially set Antigena up in human confirmation mode, meaning an operator had to give the green light before it took action. It took about two weeks for it to learn the nuances of our digital environment, and it wasn’t long before we found its actions were extremely accurate, and minimally disruptive.

It never took drastic action like quarantining a device, it simply stopped what we needed it to. It played a significant role in protecting us in the wake of some high-profile attacks, including the SUNBURST attacks and the more recent Log4shell vulnerability.

Adapting to a hybrid cloud strategy

In the two years since deploying Darktrace, we have made significant changes to our digital infrastructure – including, like so many others, migrating to the cloud. I wondered whether we would lose the visibility and protection we got from Darktrace when this happened.

But with its dedicated SaaS Modules for Microsoft 365 and others, Darktrace had this covered. It’s been able to shed a light on malicious activity occurring across our full Microsoft 365 product suite.

We can see things like unusual email forwarding rules that indicate an account takeover. With other tools, it takes six to eight clicks to find that information. The information is available, but accessing that data is a complex and convoluted process. Darktrace delivers that holy grail of having a single pane of glass view in a security tool. Having that detailed one stop view means reducing mean time to understanding, and mean time to response.

Self-Learning AI on the endpoint

And when large-scale remote working came about, Darktrace again brought visibility and Autonomous Response to cover our endpoint devices, protecting them from threats like ransomware that would go undetected from network coverage alone. The ability to stop these threats at the first hurdle, before they spread and infected other devices, was crucial for us.

It was another case of Darktrace adapting, and another reason I’m confident about working with Darktrace as a long-term partner: every time I think Darktrace is going to not be as relevant, these new developments bring us up to speed.

Keeping the show on the road

Darktrace has done exactly what we wanted to do by filling that gap we had in 24/7 response. But it has gone further by proving that time and time again, it can adapt as our digital infrastructure changes and grows, and can cover our employees wherever they work.

The technology presents us with all the information we need in a single pane of glass with the Threat Visualizer. With the Mobile App, I can get notifications of high-priority alerts and Darktrace’s autonomous actions, wherever I am. And when there’s a serious incident, there is always someone available to offer support and get me what I need to know, fast.

Taking that red pill all those months ago was one of the best decisions I’ve made as an IT security professional. Whatever challenges are down the road, I’m confident Darktrace will be there to meet them.

Hear from more Darktrace customers

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Ron Nichols
Senior Information Security Analyst at AAA Washington (Guest Contributor)

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October 21, 2026

Beyond the Fridge: Exposed Industrial Control Systems

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Introduction

In October 2026, hundreds of supermarkets across France were reportedly affected by a cyberattack targeting their refrigeration systems. According to public reports, the attackers gained access to internet-connected controllers and modified their settings, forcing refrigeration units into high and extremely low temperatures and causing significant disruption. Total losses have been reported to reach several million euros.

The incident drew attention to the security of industrial refrigeration systems, particularly older devices with exposed management interfaces and known vulnerabilities.

The exact details of how the attackers gained access have not been confirmed, however it is speculated that the public-facing web server could be accessed with the username “admin” and password being the current date. Researchers from Claroty’s Team82 identified a vulnerability in Danfoss AK-SM 8xxA Series in 2025, “CVE-2025-41450", allowing for administrative access using a time-based “code-of-the-day" for authentication [1].

Default credentials, outdated firmware and publicly accessible administrative interfaces have been an issue for years. And yet these systems continue to appear in internet scans and require little sophistication to gain admin access. A simple search of internet-connected devices shows a range of exposed devices from Programmable Logic Controllers (PLCs) and remote gateways, to, yes, more fridges.

Darktrace malware researchers identified hundreds of IoT and OT devices publicly exposed on the internet, many of which are configured with no authentication, weak credentials, or default credentials. As shown in Figure 1, an exposed Copeland XWEB web interface, used to manage Dixell equipment, including refrigerators, can provide the ability to remotely control connected devices.

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Figure 1: Copeland XWEB interface used to control systems including refrigerators and air conditioning.

However, it’s not only fridges; web management interfaces for industrial controls are also publicly accessible, often protected only by weak credentials. Figure 2 shows an example of a publicly exposed WAGO interface. The WAGO management interface is a configuration and administration panel for controllers. Through it, a logged-in user can view device details and diagnostics, manage user accounts and passwords, update firmware, back up or restore the full configuration, set the clock, and manage SD card storage. While it typically doesn’t manage switch outputs or read live process values, someone with access could still disrupt operation by changing network or Modbus settings, loading bad firmware or configurations, or by resetting passwords and enabling insecure services.

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Figure 2: WAGO Management interface.

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The issue extends beyond management interfaces. During our research, we identified publicly accessible web interfaces belonging to PLCs, including Rockwell Automation Allen-Bradley devices. In each case, the risk arises from how the devices have been deployed and configured, not from a flaw in the vendors’ products.

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Figure 3: Web interface for Allen-Bradley CompactLogix controller.

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Figure 3 shows the web interface of an Allen-Bradley CompactLogix controller. Unlike the previous examples, this interface provides a view into the controller's operation, including running tasks, network connections, memory usage and diagnostic information. Rockwell Automation's CompactLogix controllers are commonly used to automate industrial processes, from manufacturing and packaging lines to water treatment and material handling systems. Depending on their configuration, these controllers can operate motors, pumps, valves and other physical equipment.

Although in this example the interface shown does not provide direct control over the PLC's logic, it exposes information about the model, firmware, network layout, and connections, which is useful reconnaissance for a bigger attack.

The concern is not necessarily that every exposed interface allows an attacker to immediately manipulate industrial processes. However, these devices are accessible from the public internet in the first place, providing information about systems that may be responsible for controlling physical equipment.

The attacks on refrigeration systems in France highlight the consequences of poorly secured industrial devices. As demonstrated throughout this research, publicly accessible management interfaces are not limited to refrigeration controllers but extend to PLCs and other systems used to manage industrial equipment.

Finding these devices requires little effort. Internet scanners make it possible to identify publicly exposed interfaces quickly, and in some cases these interfaces rely on publicly documented default credentials or have no authentication at all. As attackers increasingly use AI tools, such attacks may be identified and carried out faster and at a greater scale.

The consequences of this access depend on the device and the functionality exposed. While some interfaces provide little more than diagnostic information, others allow users to modify configurations, disrupt communications, or change settings that affect physical equipment. In industrial environments, this can result in operational downtime, damaged equipment and financial losses.

Weak passwords, default credentials and exposed administrative interfaces are not new security issues. Yet their continued presence on internet-connected industrial systems demonstrates how easily preventable weaknesses can leave physical operations vulnerable to attack.

Exposed devices often come from third-party suppliers and contractors, who frequently install refrigeration controllers, gateways and PLCs without the organization ever being aware they are connected to the internet. Asset visibility remains an important foundation, but organizations should assume that some unknown assets and services will exist. Effective security therefore also depends on continuous monitoring, anomaly detection, network segmentation and rapid response, so that risky exposure and unusual activity can be identified and addressed before it becomes disruptive.

Darktrace helps security teams gain visibility across IT and OT and respond to risks: https://www.darktrace.com/products/operational-technology.

Copeland, Dixell, WAGO, Rockwell Automation, Allen-Bradley and CompactLogix are trademarks of their respective owners. Their use here is for identification only and does not imply any affiliation with or endorsement by those owners.

References

1.        https://claroty.com/team82/research/freeze-the-controller-defrost-the-food-uncovering-vulnerabilities-in-danfoss-refrigeration-controllers

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About the author
Tara Gould
Malware Research Lead

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October 20, 2026

Why Kubernetes Security Needs A Behavioral Approach

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Kubernetes has become a foundational technology for modern cloud-native infrastructure. It can orchestrate everything from customer-facing applications to data pipelines and, increasingly, AI workloads. This is due to the highly scalable nature of Kubernetes, making it cost efficient and reliable.

Gartner projects that by 2028, 95% of new AI deployments will run on Kubernetes, up from less than 30% today1. However, the same qualities that make Kubernetes powerful also make it uniquely challenging to secure, leaving many organizations with limited visibility into their clusters. This lack of visibility increases risk - it’s difficult to secure what you can’t see.

However, this risk is often looked at as purely a posture management challenge. While Cloud Security Posture Management (CSPM) solutions can tell you how a cluster should be configured, they don’t tell you what it is doing in real time. This requires runtime behavioral monitoring of clusters to detect active threats.

Yet existing approaches to securing Kubernetes by most Cloud Detection and Response (CDR) and Network Detection and Response (NDR) vendors often have limited coverage or require a third-party integration to forward traffic and metadata. This means that capabilities can be limited and detections can lack the context of the wider environment, which slows down triage, investigation and response.

Why Kubernetes is hard to secure

Traditional security tooling was built for persistent, long-term infrastructure such as servers and virtual machines with fixed identities that last months or years. Some elements of Kubernetes environments can have a much shorter lifespan, breaking many assumptions those tools rely on:

  1. Increased complexity
    1. Kubernetes environments can be complex in comparison to traditional infrastructure, with many different elements to consider such as nodes, clusters, containers, pods and the workloads themselves.
  2. Ephemeral by design
    1. Kubernetes pods can spin up and terminate in seconds. A container that was compromised may no longer exist by the time a deeper investigation is required, leaving no artifact to analyze. This poses a unique challenge for security operations.
  3. Weaker workload boundaries
    1. Kubernetes containers use lightweight, shared-kernel isolation rather than separate virtual machines, improving efficiency but reducing separation between workloads and the host. As a result, a compromised container may have a greater potential impact on the node and neighboring workloads than a compromised virtual machine (VM).2
    2. Recent vulnerabilities have shown that threat actors can escape a container and gain access to the underlying host.3, 4
  4. Everything is API-driven
    1. Dozens or hundreds of microservices communicate over internal APIs, and the Kubernetes control plane itself is an API. This creates a large and dynamic attack surface, making it difficult to distinguish legitimate activity from malicious behavior.
    2. Without identity-aware runtime visibility, threat actors can move laterally between pods and exploit misconfigured role-based access controls (RBAC) with little chance of detection.

Rising to the challenge of securing Kubernetes

With the release of Darktrace 7.2, Darktrace / HYBRID NETWORK can extend behavioral security into Kubernetes, delivering visibility, detection and response capabilities across runtime activity. Darktrace addresses the challenges of securing Kubernetes environments in several ways.

Behavioral detection, not static rules

Many Kubernetes runtime tools rely on predefined rules and signatures - a fixed list of “bad” behaviors to match against. That approach struggles with novel attacks and generates noise at scale. Darktrace takes a different approach: our Adaptive AI builds a Unique Behavioral Profile for each organization from the ground up, learning the normal behavior of every workload, node and identity in your cluster. It then uses this understanding to detect meaningful deviations from expected behavior, which serves as the basis for surfacing suspicious and malicious activity.  

A pod reaching out to an unfamiliar destination, an unexpected executable launching inside a workload, or an identity performing an action it has never performed, all surface as anomalies without anyone having to write a rule in advance.

Darktrace surfaces unexpected Kubernetes activity that does not align with an organization’s Unique Behavioral Profile

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Visibility across the network, the process, and the control plane

Darktrace monitors Kubernetes at three levels that together provide comprehensive runtime visibility:

  1. Network-layer
    1. Traffic between pods, across nodes and out to the internet. This helps to detect lateral movement and unusual connectivity, whether internal or external.
  2. Process-layer
    1. What is executing inside your containers. If a process reads a sensitive credential file or spawns an unexpected shell inside a production pod, Darktrace can identify that activity and use it as context for further detections.
  3. Control plane
    1. Activity against the Kubernetes API itself: someone executes a command in a running pod, RBAC changes, or unusual administrative actions. Many high-impact security events involve the control plane, an area that is often less visible to solutions that only analyze or scan network-layer telemetry.

Misconfiguration and vulnerability awareness

Runtime detection is strongest when combined with posture and exposure management. Darktrace surfaces risky pod configurations, such as privileged containers, host networking, and over-permissive service accounts as workloads are deployed, and links CVEs from images to the workloads running them. Security teams can go beyond simply knowing that a vulnerability exists and see exactly where it is in the cluster. When combined with behavior-based detections, this provides invaluable context that can help prioritize incidents and proactively identify areas that need further attention. For example, anomalous workload behavior on its own might not be very interesting to a security team at first, but if that same workload is known to host sensitive data, is known to have critical vulnerabilities associated with it, or is publicly accessible, then this narrative becomes much more suspicious and demanding of their attention.

Darktrace highlights Kubernetes misconfigurations such as privileged containers, host networking, and missing security controls, helping teams prioritize runtime alerts with valuable exposure and risk context

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Response, tailored to Kubernetes

Detection is most effective when paired with response. Darktrace can take precise actions on Kubernetes workloads, including blocking a malicious connection at the pod level, helping to safely contain threats while security teams investigate. Response actions can be taken fully autonomously or via a human-in-the-loop process, which is completely configurable depending on the desired level of autonomy and scope. Darktrace is expanding the number of Kubernetes-native response actions to give customers even more flexibility when containing threats.

Forensics that survive the workload

Because containers are so short-lived, evidence disappears fast and this can make it very difficult to answer questions related to the initial detections. Darktrace solves this with Forensic Acquisition & Investigation capabilities that extend to Kubernetes containers, allowing investigations to be triggered manually by an analyst, or automatically from an alert, preserving evidence before the workload is gone.

For incident responders, this addresses a key challenge in container security: being able to answer “what actually happened?” after an ephemeral workload has vanished.

One platform, not another silo

Kubernetes doesn't exist in isolation, and neither should its security. Darktrace correlates cluster activity with the surrounding cloud environment, including AWS, Azure and GCP identities, network activity and cloud assets, allowing analysts to pivot between a Kubernetes workload and its wider context. A single anomalous action can be traced from the control plane to the pod, and from the pod to the cloud identity behind it, all within a single investigation workflow. This can also include alerts from other areas of hybrid infrastructure or third-party sources where relevant, adding more context to investigations and speeding up workflows for human analysts.

Built to deploy easily

Operational complexity can be a barrier to security adoption. Darktrace / HYBRID NETWORK for Kubernetes installs with a single command, and for teams that manage their infrastructure as code, it supports raw manifests so the deployment can live in a Git repository and be managed through existing GitOps workflows. The same deployment approach works across Kubernetes environments in AWS, Azure, Google Cloud, and on-premises infrastructure. Early adopters of Darktrace’s Kubernetes capabilities have highlighted the simplicity of deployment and time to value.

Darktrace can deploy across your Kubernetes environment and wider hybrid infrastructure, while also providing visibility into Kubernetes deployment structure and status

Next steps

Kubernetes environments are dynamic, ephemeral and API-driven in ways that challenge traditional security tooling. With Kubernetes usage increasing due to widespread AI adoption, it is essential to secure Kubernetes environments as part of securing what AI can do. Darktrace / HYBRID NETWORK addresses these challenges by learning normal behavior in Kubernetes environments across network, process and control-plane layers, identifying meaningful threats and enabling targeted response. Combined with the context of wider hybrid infrastructure and forensic investigation capabilities, Darktrace provides visibility into both emerging threats and active incidents.

To see how Darktrace can help secure your Kubernetes environment and your wider hybrid infrastructure, get in touch to arrange your free trial. Existing customers can contact their Darktrace Account Team for more information about deployment options and licensing.

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Sources

[1] Gartner, Container Management research, 2025: "By 2028, 95% of new AI deployments will use Kubernetes, up from less than 30% today."  https://www.gartner.com/en/documents/7913109. (quote reproduced under Gartner reprint at https://www.kubermatic.com/magic-quadrant-and-critical-capabilities-for-container-management/)

[2] Palo Alto Networks (Unit 42) – Container Breakouts: Escape Techniques in Cloud Environments. https://unit42.paloaltonetworks.com/container-escape-techniques/

[3] runC container-escape vulnerabilities (CVE-2025-31133, CVE-2025-52565, CVE-2025-52881), disclosed by a SUSE researcher on November 5, 2025. https://www.securityweek.com/runc-vulnerabilities-can-be-exploited-to-escape-containers/

[4] NVIDIAScape (CVE-2025-23266), CVSS 9.0. https://nvidia.custhelp.com/app/answers/detail/a_id/5659

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About the author
Elise Longhurst
Senior Product Executive
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