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September 23, 2024

How AI can help CISOs navigate the global cyber talent shortage

The global cybersecurity skills gap is widening, leaving many organizations vulnerable to increasing cyber threats. This blog explores how CISOs can implement AI strategies to make the most of their existing workforce through automation, consolidation and education.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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The Darktrace Community
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23
Sep 2024

The global picture

4 million cybersecurity professionals are needed worldwide to protect and defend the digital world – twice the number currently in the workforce.1

Innovative technologies are transforming business operations, enabling access to new markets, personalized customer experiences, and increased efficiency. However, this digital transformation also challenges Security Operations Centers (SOCs) with managing and protecting a complex digital environment without additional resources or advanced skills.

At the same time, the cybersecurity industry is suffering a severe global skills shortage, leaving many SOCs understaffed and under-skilled. With a 72% increase in data breaches from 2021-20232, SOCs are dealing with overwhelming alert volumes from diverse security tools. Nearly 60% of cybersecurity professionals report burnout3, leading to high turnover rates. Consequently, only a fraction of alerts are thoroughly investigated, increasing the risk of undetected breaches. More than half of organizations that experienced breaches in 2024 admitted to having short-staffed SOCs.4

How AI can help organizations do more with less

Cyber defense needs to evolve at the same pace as cyber-attacks, but the global skills shortage is making that difficult. As threat actors increasingly abuse AI for malicious purposes, using defensive AI to enable innovation and optimization at scale is reshaping how organizations approach cybersecurity.

The value of AI isn’t in replacing humans, but in augmenting their efforts and enabling them to scale their defense capabilities and their value to the organization. With AI, cybersecurity professionals can operate at digital speed, analyzing vast data sets, identifying more vulnerabilities with higher accuracy, responding and triaging faster, reducing risks, and implementing proactive measures—all without additional staff.

Research indicates that organizations leveraging AI and automation extensively in security functions—such as prevention, detection, investigation, or response—reduced their average mean time to identify (MTTI) and mean time to contain (MTTC) data breaches by 33% and 43%, respectively. These organizations also managed to contain breaches nearly 100 days faster on average compared to those not using AI and automation.5

First, you've got to apply the right AI to the right security challenge. We dig into how different AI technologies can bridge specific skills gaps in the CISO’s Guide to Navigating the Cybersecurity Skills Shortage.

Cases in point: AI as a human force multiplier

Let’s take a look at just some of the cybersecurity challenges to which AI can be applied to scale defense efforts and relieve the burden on the SOC. We go further into real-life examples in our white paper.

Automated threat detection and response

AI enables 24/7 autonomous response, eliminating the need for after-hours SOC shifts and providing security leaders with peace of mind. AI can scale response efforts by analyzing vast amounts of data in real time, identifying anomalies, and initiating precise autonomous actions to contain incidents, which buys teams time for investigation and remediation.  

Triage and investigation

AI enhances the triage process by automatically categorizing and prioritizing security alerts, allowing cybersecurity professionals to focus on the most critical threats. It creates a comprehensive picture of an attack, helps identify its root cause, and generates detailed reports with key findings and recommended actions.  

Automation also significantly reduces overwhelming alert volumes and high false positive rates, enabling analysts to concentrate on high-priority threats and engage in more proactive and strategic initiatives.

Eliminating silos and improving visibility across the enterprise

Security and IT teams are overwhelmed by the technological complexity of operating multiple tools, resulting in manual work and excessive alerts. AI can correlate threats across the entire organization, enhancing visibility and eliminating silos, thereby saving resources and reducing complexity.

With 88% of organizations favoring a platform approach over standalone solutions, many are consolidating their tech stacks in this direction. This consolidation provides native visibility across clouds, devices, communications, locations, applications, people, and third-party security tools and intelligence.

Upskilling your existing talent in AI

As revealed in the State of AI Cybersecurity Survey 2024, only 26% of cybersecurity professionals say they have a full understanding of the different types of AI in use within security products.6

Understanding AI can upskill your existing staff, enhancing their expertise and optimizing business outcomes. Human expertise is crucial for the effective and ethical integration of AI. To enable true AI-human collaboration, cybersecurity professionals need specific training on using, understanding, and managing AI systems. To make this easier, the Darktrace ActiveAI Security Platform is designed to enable collaboration and reduce the learning curve – lowering the barrier to entry for junior or less skilled analysts.  

However, to bridge the immediate expertise gap in managing AI tools, organizations can consider expert managed services that take the day-to-day management out of the SOC’s hands, allowing them to focus on training and proactive initiatives.

Conclusion

Experts predict the cybersecurity skills gap will continue to grow, increasing operational and financial risks for organizations. AI for cybersecurity is crucial for CISOs to augment their teams and scale defense capabilities with speed, scalability, and predictive insights, while human expertise remains vital for providing the intuition and problem-solving needed for responsible and efficient AI integration.

If you’re thinking about implementing AI to solve your own cyber skills gap, consider the following:

  • Select an AI cybersecurity solution tailored to your specific business needs
  • Review and streamline existing workflows and tools – consider a platform-based approach to eliminate inefficiencies
  • Make use of managed services to outsource AI expertise
  • Upskill and reskill existing talent through training and education
  • Foster a knowledge-sharing culture with access to knowledge bases and collaboration tools

Interested in how AI could augment your SOC to increase efficiency and save resources? Read our longer CISO’s Guide to Navigating the Cybersecurity Skills Shortage.

And to better understand cybersecurity practitioners' attitudes towards AI, check out Darktrace’s State of AI Cybersecurity 2024 report.

References

  1. https://www.isc2.org/research  
  2. https://www.forbes.com/advisor/education/it-and-tech/cybersecurity-statistics/  
  3. https://www.informationweek.com/cyber-resilience/the-psychology-of-cybersecurity-burnout  
  4. https://www.ibm.com/downloads/cas/1KZ3XE9D  
  5. https://www.ibm.com/downloads/cas/1KZ3XE9D  
  6. https://darktrace.com/resources/state-of-ai-cyber-security-2024
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
The Darktrace Community

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May 8, 2025

Anomaly-based threat hunting: Darktrace's approach in action

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What is threat hunting?

Threat hunting in cybersecurity involves proactively and iteratively searching through networks and datasets to detect threats that evade existing automated security solutions. It is an important component of a strong cybersecurity posture.

There are several frameworks that Darktrace analysts use to guide how threat hunting is carried out, some of which are:

  • MITRE Attack
  • Tactics, Techniques, Procedures (TTPs)
  • Diamond Model for Intrusion Analysis
  • Adversary, Infrastructure, Victims, Capabilities
  • Threat Hunt Model – Six Steps
  • Purpose, Scope, Equip, Plan, Execute, Feedback
  • Pyramid of Pain

These frameworks are important in baselining how to run a threat hunt. There are also a combination of different methods that allow defenders diversity– regardless of whether it is a proactive or reactive threat hunt. Some of these are:

  • Hypothesis-based threat hunting
  • Analytics-driven threat hunting
  • Automated/machine learning hunting
  • Indicator of Compromise (IoC) hunting
  • Victim-based threat hunting

Threat hunting with Darktrace

At its core, Darktrace relies on anomaly-based detection methods. It combines various machine learning types that allows it to characterize what constitutes ‘normal’, based on the analysis of many different measures of a device or actor’s behavior. Those types of learning are then curated into what are called models.

Darktrace models leverage anomaly detection and integrate outputs from Darktrace Deep Packet Inspection, telemetry inputs, and additional modules, creating tailored activity detection.

This dynamic understanding allows Darktrace to identify, with a high degree of precision, events or behaviors that are both anomalous and unlikely to be benign.  On top of machine learning models for detection, there is also the ability to change and create models showcasing the tool’s diversity. The Model Editor allows security teams to specify values, priorities, thresholds, and actions they want to detect. That means a team can create custom detection models based on specific use cases or business requirements. Teams can also increase the priority of existing detections based on their own risk assessments to their environment.

This level of dexterity is particularly useful when conducting a threat hunt. As described above, and in previous ‘Inside the SOC’ blogs such a threat hunt can be on a specific threat actor, specific sector, or a  hypothesis-based threat hunt combined with ‘experimenting’ with some of Darktrace’s models.

Conducting a threat hunt in the energy sector with experimental models

In Darktrace’s recent Threat Research report “AI & Cybersecurity: The state of cyber in UK and US energy sectors” Darktrace’s Threat Research team crafted hypothesis-driven threat hunts, building experimental models and investigating existing models to test them and detect malicious activity across Darktrace customers in the energy sector.

For one of the hunts, which hypothesised utilization of PerfectData software and multi-factor authentication (MFA) bypass to compromise user accounts and destruct data, an experimental model was created to detect a Software-as-a-Service (SaaS) user performing activity relating to 'PerfectData Software’, known to allow a threat actor to exfiltrate whole mailboxes as a PST file. Experimental model alerts caused by this anomalous activity were analyzed, in conjunction with existing SaaS and email-related models that would indicate a multi-stage attack in line with the hypothesis.

Whilst hunting, Darktrace researchers found multiple model alerts for this experimental model associated with PerfectData software usage, within energy sector customers, including an oil and gas investment company, as well as other sectors. Upon further investigation, it was also found that in June 2024, a malicious actor had targeted a renewable energy infrastructure provider via a PerfectData Software attack and demonstrated intent to conduct an Operational Technology (OT) attack.

The actor logged into Azure AD from a rare US IP address. They then granted Consent to ‘eM Client’ from the same IP. Shortly after, the actor granted ‘AddServicePrincipal’ via Azure to PerfectData Software. Two days later, the actor created a  new email rule from a London IP to move emails to an RSS Feed Folder, stop processing rules, and mark emails as read. They then accessed mail items in the “\Sent” folder from a malicious IP belonging to anonymization network,  Private Internet Access Virtual Private Network (PIA VPN) [1]. The actor then conducted mass email deletions, deleting multiple instances of emails with subject “[Name] shared "[Company Name] Proposal" With You” from the  “\Sent folder”. The emails’ subject suggests the email likely contains a link to file storage for phishing purposes. The mass deletion likely represented an attempt to obfuscate a potential outbound phishing email campaign.

The Darktrace Model Alert that triggered for the mass deletes of the likely phishing email containing a file storage link.
Figure 1: The Darktrace Model Alert that triggered for the mass deletes of the likely phishing email containing a file storage link.

A month later, the same user was observed downloading mass mLog CSV files related to proprietary and Operational Technology information. In September, three months after the initial attack, another mass download of operational files occurred by this actor, pertaining to operating instructions and measurements, The observed patience and specific file downloads seemingly demonstrated an intent to conduct or research possible OT attack vectors. An attack on OT could have significant impacts including operational downtime, reputational damage, and harm to everyday operations. Darktrace alerted the impacted customer once findings were verified, and subsequent actions were taken by the internal security team to prevent further malicious activity.

Conclusion

Harnessing the power of different tools in a security stack is a key element to cyber defense. The above hypothesis-based threat hunt and custom demonstrated intent to conduct an experimental model creation demonstrates different threat hunting approaches, how Darktrace’s approach can be operationalized, and that proactive threat hunting can be a valuable complement to traditional security controls and is essential for organizations facing increasingly complex threat landscapes.

Credit to Nathaniel Jones (VP, Security & AI Strategy, Field CISO at Darktrace) and Zoe Tilsiter (EMEA Consultancy Lead)

References

  1. https://spur.us/context/191.96.106.219

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About the author
Nathaniel Jones
VP, Security & AI Strategy, Field CISO

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May 6, 2025

Combatting the Top Three Sources of Risk in the Cloud

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With cloud computing, organizations are storing data like intellectual property, trade secrets, Personally Identifiable Information (PII), proprietary code and statistics, and other sensitive information in the cloud. If this data were to be accessed by malicious actors, it could incur financial loss, reputational damage, legal liabilities, and business disruption.

Last year data breaches in solely public cloud deployments were the most expensive type of data breach, with an average of $5.17 million USD, a 13.1% increase from the year before.

So, as cloud usage continues to grow, the teams in charge of protecting these deployments must understand the associated cybersecurity risks.

What are cloud risks?

Cloud threats come in many forms, with one of the key types consisting of cloud risks. These arise from challenges in implementing and maintaining cloud infrastructure, which can expose the organization to potential damage, loss, and attacks.

There are three major types of cloud risks:

1. Misconfigurations

As organizations struggle with complex cloud environments, misconfiguration is one of the leading causes of cloud security incidents. These risks occur when cloud settings leave gaps between cloud security solutions and expose data and services to unauthorized access. If discovered by a threat actor, a misconfiguration can be exploited to allow infiltration, lateral movement, escalation, and damage.

With the scale and dynamism of cloud infrastructure and the complexity of hybrid and multi-cloud deployments, security teams face a major challenge in exerting the required visibility and control to identify misconfigurations before they are exploited.

Common causes of misconfiguration come from skill shortages, outdated practices, and manual workflows. For example, potential misconfigurations can occur around firewall zones, isolated file systems, and mount systems, which all require specialized skill to set up and diligent monitoring to maintain

2. Identity and Access Management (IAM) failures

IAM has only increased in importance with the rise of cloud computing and remote working. It allows security teams to control which users can and cannot access sensitive data, applications, and other resources.

Cybersecurity professionals ranked IAM skills as the second most important security skill to have, just behind general cloud and application security.

There are four parts to IAM: authentication, authorization, administration, and auditing and reporting. Within these, there are a lot of subcomponents as well, including but not limited to Single Sign-On (SSO), Two-Factor Authentication (2FA), Multi-Factor Authentication (MFA), and Role-Based Access Control (RBAC).

Security teams are faced with the challenge of allowing enough access for employees, contractors, vendors, and partners to complete their jobs while restricting enough to maintain security. They may struggle to track what users are doing across the cloud, apps, and on-premises servers.

When IAM is misconfigured, it increases the attack surface and can leave accounts with access to resources they do not need to perform their intended roles. This type of risk creates the possibility for threat actors or compromised accounts to gain access to sensitive company data and escalate privileges in cloud environments. It can also allow malicious insiders and users who accidentally violate data protection regulations to cause greater damage.

3. Cross-domain threats

The complexity of hybrid and cloud environments can be exploited by attacks that cross multiple domains, such as traditional network environments, identity systems, SaaS platforms, and cloud environments. These attacks are difficult to detect and mitigate, especially when a security posture is siloed or fragmented.  

Some attack types inherently involve multiple domains, like lateral movement and supply chain attacks, which target both on-premises and cloud networks.  

Challenges in securing against cross-domain threats often come from a lack of unified visibility. If a security team does not have unified visibility across the organization’s domains, gaps between various infrastructures and the teams that manage them can leave organizations vulnerable.

Adopting AI cybersecurity tools to reduce cloud risk

For security teams to defend against misconfigurations, IAM failures, and insecure APIs, they require a combination of enhanced visibility into cloud assets and architectures, better automation, and more advanced analytics. These capabilities can be achieved with AI-powered cybersecurity tools.

Such tools use AI and automation to help teams maintain a clear view of all their assets and activities and consistently enforce security policies.

Darktrace / CLOUD is a Cloud Detection and Response (CDR) solution that makes cloud security accessible to all security teams and SOCs by using AI to identify and correct misconfigurations and other cloud risks in public, hybrid, and multi-cloud environments.

It provides real-time, dynamic architectural modeling, which gives SecOps and DevOps teams a unified view of cloud infrastructures to enhance collaboration and reveal possible misconfigurations and other cloud risks. It continuously evaluates architecture changes and monitors real-time activity, providing audit-ready traceability and proactive risk management.

Real-time visibility into cloud assets and architectures built from network, configuration, and identity and access roles. In this unified view, Darktrace / CLOUD reveals possible misconfigurations and risk paths.
Figure 1: Real-time visibility into cloud assets and architectures built from network, configuration, and identity and access roles. In this unified view, Darktrace / CLOUD reveals possible misconfigurations and risk paths.

Darktrace / CLOUD also offers attack path modeling for the cloud. It can identify exposed assets and highlight internal attack paths to get a dynamic view of the riskiest paths across cloud environments, network environments, and between – enabling security teams to prioritize based on unique business risk and address gaps to prevent future attacks.  

Darktrace’s Self-Learning AI ensures continuous cloud resilience, helping teams move from reactive to proactive defense.

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About the author
Pallavi Singh
Product Marketing Manager, OT Security & Compliance
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