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June 19, 2023

3CX Supply Chain Attack: Darktrace's Analysis

Jun 2023

Explore Darktrace's detection of the 3CX supply chain attack. Understand the tactics used and gain insights to safeguard your network from similar threats.

Ever since the discovery of the SolarWinds hack that affected tens of thousands of organizations around the world in 2020, supply chain compromises have remained at the forefront of the minds of security teams and continue to pose a significant threat to their business operations.

Supply chain compromises can have far-reaching implications, from disrupting an organization’s daily operations, incurring huge financial and reputational damage, to affecting the critical infrastructure of entire countries. As such, it is essential for organizations to have effective security measures in place able to identify and halt these attacks at the earliest possible stage.

In March 2023 the 3CX Desktop application became the latest victim of a supply chain compromise dubbed as the “SmoothOperator” by SentinelOne. This application is used by over 600,000 companies worldwide and the customer list contains high-profile customers across a variety of industries [2]. The 3CX Desktop application is a Voice over Internet Protocol (VoIP) communication software for enterprises that allows for chats, video calls, and voice calls. [3] The 3CX installers for both Windows and macOS systems were affected by information stealing malware. Researchers were able to discern that threat actors also known as UNC 4736 related to financially motivated North Korean operators also known as AppleJeus were responsible for the supply chain compromise. Researchers have also linked it to another supply chain compromise that occurred prior on the Trading Technologies X_TRADER platform, making this the first known cascading software supply chain compromise used to distribute malware on a wide scale and still be able to align operator interests. [3] Customer reports following the compromise began to surface about the 3CX software being picked up as malicious by several cybersecurity vendors such as CrowdStrike, SentinelOne, and Palo Alto Networks. [6]

By leveraging integrations with other security vendors like CrowdStrike and SentinelOne, Darktrace DETECT™ was able to identify activity from the “SmoothOperator” across the customer base at multiple stages of the kill chain in March 2023. Darktrace RESPOND™ was then able to autonomously intervene against these emerging threats, preventing significant disruption to customer networks.

Background on the first known cascading supply chain attack

Initial Access

In April 2023, security researchers identified the initial target in this story was not the 3CX desktop application, rather, it was another software application called X_TRADER by Trading Technologies. [3] Trading Technologies is a provider that offers high-performance financial trading packages, allowing financial professionals to analyze and trade assets within the stock market more efficiently. Unfortunately, a compromise already existed in the supply chain for this organization. The X_TRADER installer, which had been retired in 2020, still had its code signing certificate set to expire in October 2022. This code signing certificate was exploited by attackers to digitally sign the malicious software. [3] It also inopportunely led to 3CX when an employee unknowingly downloaded a trojanized installer for the X_TRADER software from Trading Technologies prior to the certificate’s expiration. [4]. This compromise of 3CX via X_TRADER was the first case of a cascading supply chain attack reported on within the wider threat landscape.

Persistence and Privilege Escalation

Following these findings, researchers were able to identify the likely kill chain that occurred on Windows systems, beginning with the download of the 3CX DesktopApp installer that executed an executable (.exe) file before dropping two trojanized Data Link Libraries (DLLs) alongside a benign executable that was used to sideload malicious DLLs. These DLLs contained and used SIGFLIP and DAVESHELL; both publicly available projects. [3] In this case, the DLLs were used to decrypt using an RC4 key and load a payload into the memory of a compromised system. [3] SIGFLIP and DAVESHELL also extract and decrypt the modular backdoor named VEILEDSIGNAL, which also contains a command and control (C2) configuration. This malware allowed the North Korean threat operators to gain administrative control to the 3CX employee’s device. [3] This was followed by access to the employee’s corporate credentials, ultimately leading to access to 3CX systems. [4]

Lateral Movement and C2 activity

Security researchers were also able to identify other malware families that were mainly utilized in the supply chain attack to move laterally within the 3CX environment, and allow for C2 communication [3], these malware families are detailed below:

TaxHaul: when executed it decrypts shellcode payload, observed by Mandiant to persist via DLL search-order hijacking.
Coldcat: complex downloader, which also beacons to a C2 infrastructure.
PoolRat: collects system information and executes commands. This is the malware that was found to affect macOS systems.
IconicStealer: served as a third stage payload on 3CX systems to steal data or information.

Furthermore, it was also reported early on by Kaspersky that a backdoor named Gopuram, routinely used by the North Korean threat actors Lazarus and typically used against cryptocurrency companies, was also used as a second stage payload on a limited number of 3CX’s customers compromised systems. [5]

3CX detections observed by Darktrace

CrowdStrike and SentinelOne, two of the major detection platforms with which Darktrace partners through security integrations, initially revealed that their platforms had identified the campaign appeared to be targeting 3CXDesktopApp customers in March 2023.

At this time, Darktrace was also observing this activity and alerting customers to unusual behavior on their networks. [1][7] Darktrace DETECT identified activity related to the supply chain compromise primarily through host-level alerts associated with CrowdStrike and SentinelOne integrations, as well as model breaches related to lateral movement and C2 activity.

Some of the activity related to the 3CX supply chain compromise that Darktrace detected was observed solely via integration models picking up executable and Microsoft Software Installer (msi) file downloads for the 3CXDesktopApp, suggesting the compromise likely was stopped at the endpoint device.

Figure 1: CrowdStrike integration model breach identifying 3CXDesktopApp[.]exe as possible malware on March 30, 2023.

Figure 2: The above figure, showcases the Model Breach Event Log for the CrowdStrike integration model breach shown in Figure 1.

In another case highlighted in Figure 3 and 4, security platforms were associating 3CX as malicious. The device in these figures was observed downloading a 3CXDesktopApp executable followed by an msi file about an hour later. This pattern of activity correlates with the compromise process that had been on reported, where the “SmoothOperator” malware that affected 3CX systems was able to persist through DLL side-loading of malicious DLL files delivered with benign executable files, making it difficult for traditional security tools to detect. [2][3][7]

The activity in this case was detected by the DETECT integration model, ‘High Severity Integration Malware Detection’ and was later blocked by the Darktrace RESPOND/Network model, ‘Antigena Significant Anomaly from Client Block’ which applied the “Enforce Pattern of Life” action to intercept the malicious download that was taking place. Darktrace RESPOND uses AI to learn every devices normal pattern of life and act autonomously to enforce its normal activity. In this event, RESPOND would not only intercept the malicious download that was taking place on the device, but also not allow the device to significantly deviate from its normal pattern of activity.

Figure 3: The Model Breach Event log for the device displays the moment in which the SentinelOne integration model breached for the 3CXDesktopApp.exe file followed subsequently by the RESPOND model, ‘Antigena Significant Anomaly from Client Block’, on March 29, 2023.

Figure 4: Another ‘High Severity Integration Malware Detection’ breached for the same device in Figure 3 approximately one hour later because of the msi file, 3CXDesktopApp-18.12.416.msi, which also led to the Darktrace RESPOND model, ‘Antigena Significant Anomaly from Client Block’, on March 29, 2023.

In a separate case, Darktrace also detected a device performing unusual SMB drive writes for the file ‘3CXDesktopApp-18.10.461.msi’. This breached the DETECT model ‘SMB Drive Write’. This model detects when a device starts writing files to another internal device it does not usually communicate with via the SMB protocol using the admin$ or drive shares.

Figure 5: This Model Breach Event log highlights the moment Darktrace captured the msi application file for the 3CXDesktopApp being transferred internally on this customer’s network, this was picked up as new activity for the device on March 28, 2023.

In a couple of other cases observed by Darktrace, connections detected were made from affected devices to 3CX compromise related endpoints. In Figure 6, the device in question was detected connecting to the endpoint, journalide[.]org. This breached the model, ‘Suspicious Self-Signed SSL’, which looks for connections being made to an endpoint with a self-signed SSL certificate which is designed to look legitimate, as self-signed certificates are often used in malware communication.

Figure 6: Model Breach Event log for connections to the 3CX C2 related endpoint, journalide[.]org, these connections breached the model Suspicious Self-Signed SSL on April 24, 2023.

On another Darktrace customer environment, a 3CX C2 endpoint, pbxphonenetwork[.]com, had already been added to the Watched Domains list around the time reports of the 3CX application software being malicious had been reported. The Watched Domains list allows Darktrace to detect if any device on the network makes connections to these domains with more scrutiny and breach a model for further visibility of threats on the network. Activity in this case was detected and subsequently blocked by a Darktrace RESPOND action, “Block connections to 89.45.67[.]160 port 443 and pbxphonenetwork[.]com on port 443”, blocking the device from connecting to this 3CX C2 endpoints on the spot (see Figure 7). This activity subsequently breached the RESPOND model, ‘Antigena Watched Domain Block’.

Figure 7: History log of the Darktrace RESPOND action applied to the device breaching the Darktrace RESPOND model, Antigena Watched Domain Block and applying the action, “Block connections to 89.45.67[.]160 port 443 and pbxphonenetwork[.]com on port 443” on March 31, 2023.

Darktrace Coverage

Utilizing integrations with Darktrace such as those with CrowdStrike and SentinelOne, Darktrace was able to detect and respond to activity identified as malicious 3CX activity by CrowdStrike and SentinelOne as seen in Figures 1, 2, 3, and 4. This activity breached the following Darktrace DETECT models:

Integration / CrowdStrike Alert
Security Integration / High Severity Integration Malware Detection

Darktrace was also able to identify lateral movement activity such as in the case illustrated in Figure 5.

Compliance / SMB Drive Write

Lastly, C2 beaconing activity from malicious endpoints associated with the 3CX compromise was also detected as seen in Figure 6, this activity breached the following Darktrace DETECT model:

Anomalous Connection / Suspicious Self-Signed SSL

For customers with Darktrace RESPOND configured in autonomous response mode, Darktrace RESPOND models also breached to activity related to the 3CX supply chain compromise as seen in Figures 3, 4, and 7. Below are the models that breached and the following autonomous actions that were applied:

Antigena / Network / Significant Anomaly / Antigena Significant Anomaly from Client Block, “Enforce pattern of life”
Antigena / Network / External Threat / Antigena Watched Domain Block, “Block connections to 89.45.67[.]160 port 443 and pbxphonenetwork[.]com on port 443”

Conclusion

The first known cascading supply chain compromise occurred inopportunely for 3CX but conveniently for UNC 4736 North Korean threat actors. This “SmoothOperator” compromise was detected by endpoint security platforms such as CrowdStrike who was at the cusp of this discovery when it became one of the first platforms to report on malicious activity related to the 3CX DesktopApp supply chain compromise.

Although still novel at the time and largely without reported indicators of compromise, Darktrace was able to capture and identify activity related to the 3CX compromise across its customer base, as well as respond autonomously to contain it. Darktrace was able to amplify security integrations with CrowdStrike and SentinelOne, and via anomaly-based model breaches, contribute unique insights by highlighting activity in varied parts of the 3CX supply chain compromise kill chain. The “SmoothOperator” supply chain attack proves that the Darktrace suite of products, including DETECT and RESPOND, can not only act autonomously to identify and respond to novel threats, but also work with security integrations to further amplify intervention and prevent cyber disruption on customer networks.

Credit to Nahisha Nobregas, SOC Analyst and Trent Kessler, SOC Analyst.

Appendices

MITRE ATT&CK Framework

Resource Development

T1588 Obtain Capabilities
T1588.004 Digital Certificates
T1608 Stage Capabilities
T1608.003 Install Digital Certificate

Initial Access

T1190 Exploit Public-Facing Application
T1195 Supply Chain Compromise
T1195.002 Compromise Software Supply Chain

Persistence

T1574 Hijack Execution Flow
T1574.002 DLL Side-Loading

Privilege Escalation

T1055 Process Injection
T1574 Hijack Execution Flow
T1574.002 DLL Side-Loading

Command and Control

T1071 Application Layer Protocol
T1071.001 Web Protocols
T1071.004 DNS
T1105 Ingress Tool Transfer
T1573 Encrypted Channel

List of IOCs

C2 Hostnames

journalide[.]org
pbxphonenetwork[.]com

Likely C2 IP address

89.45.67[.]160

References

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Inside the SOC

Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.

Author

Nahisha Nobregas

SOC Analyst

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Email

February 13, 2025

Why Darktrace / EMAIL excels against APTs

What are APTs?

An Advanced Persistent Threat (APT) describes an adversary with sophisticated levels of expertise and significant resources, with the ability to carry out targeted cyber campaigns. These campaigns may penetrate an organization and remain undetected for long periods, allowing attackers to gather intelligence or cause damage over time.

Over the last few decades, the term APT has evolved from being almost exclusively associated with nation-state actors to a broader definition that includes highly skilled, well-resourced threat groups. While still distinct from mass, opportunistic cybercrime or "spray and pray" attacks, APT now refers to the elite tier of adversaries, whether state-sponsored or not, who demonstrate advanced capabilities, persistence, and a clear strategic focus. This shift reflects the growing sophistication of cyber threats, where non-state actors can now rival nation-states in executing covert, methodical intrusions to achieve long-term objectives.

These attacks are resource-intensive for threat actors to execute, but the potential rewards—ranging from financial gain to sensitive data theft—can be significant. In 2020, Business Email Compromise (BEC) attacks netted cybercriminals over $1.8 billion.¹

And recently, the advent of AI has helped to automate launching these attacks, lowering the barriers to entry and making it more efficient to orchestrate the kind of attack that might previously have taken weeks to create. Research shows that AI can do 90% of a threat actor’s work² – reducing time-to-target by automating tasks rapidly and avoiding errors in phishing communications. Email remains the most popular vector for initiating these sophisticated attacks, making it a critical battleground for cyber defense.

What makes APTs so successful?

The success of Advanced Persistent Threats (APTs) lies in their precision, persistence, and ability to exploit human and technical vulnerabilities. These attacks are carefully tailored to specific targets, using techniques like social engineering and spear phishing to gain initial access.

Once inside, attackers move laterally through networks, often remaining undetected for months or even years, silently gathering intelligence or preparing for a decisive strike. Alternatively, they might linger inside an account within the M365 environment, which could be even more valuable in terms of gathering information – in 2023 the average time to identify a breach in 2023 was 204 days.³‍

The subtle and long-term outlook nature of APTs makes them highly effective, as traditional security measures often fail to identify the subtle signs of compromise.

How Darktrace’s approach is designed to catch the most advanced threats

Luckily for our customers, Darktrace’s AI approach is uniquely equipped to detect and neutralize APTs. Unlike the majority of email security solutions that rely on static rules and signatures, or that train their AI on previous known-bad attack patterns, Darktrace leverages Self-Learning AI that baselines normal patterns of behavior within an organization, to immediately detect unusual activity that may signal an APT in progress.

But in the modern era of email threats, no email security solution can guarantee 100% effectiveness. Because attackers operate with great sophistication, carefully adapting their tactics to evade detection – whether by altering attachments, leveraging compromised accounts, or moving laterally across an organization – a siloed security approach risks missing these subtle, multi-domain threats. That’s why a robust defense-in-depth strategy is essential to mitigate APTs.

Real-world threat finds: Darktrace / EMAIL in action

Let’s take a look at some real-world scenarios where Darktrace / EMAIL stopped tactics associated with APT campaigns in their tracks – from adversary-in-the-middle attacks to suspicious lateral movement.

1: How Darktrace disrupted an adversary-in-the-middle attack by identifying abnormal login redirects and blocking credential exfiltration

In October 2024, Darktrace detected an adversary-in-the-middle (AiTM) attack targeting a Darktrace customer. The attack began with a phishing email from a seemingly legitimate Dropbox address, which contained multiple link payloads inviting the recipient to access a file. Other solutions would have struggled to catch this attack, as the initial AitM attack was launched through delivering a malicious URL through a trusted vendor or service. Once compromised, the threat actor could have laid low on the target account, gathering reconnaissance, without detection from the email security solution.

Darktrace / EMAIL identified the abnormal login redirects and flagged the suspicious activity. Darktrace / IDENTITY then detected unusual login patterns and blocked credential exfiltration attempts, effectively disrupting the attack and preventing the adversary from gaining unauthorized access. Read more.

Figure 1: Overview of the malicious email in the Darktrace / EMAIL console, highlighting Dropbox associated content/link payloads

2: How Darktrace stopped lateral movement to block NTLM hash theft

In early 2024, Darktrace detected an attack by the TA577 threat group, which aimed to steal NTLM hashes to gain unauthorized access to systems. The attack began with phishing emails containing ZIP files that connected to malicious infrastructure.

A traditional email security solution would have likely missed this attack by focusing too heavily on analyzing the zip file payloads or relying on reputation analysis to understand whether the infrastructure was registered as bad before this activity was a recognized IoC.

Because it correlates activity across domains, Darktrace identified unusual lateral movement within the network and promptly blocked the attempts to steal NTLM hashes, effectively preventing the attackers from accessing sensitive credentials and securing the network. Read more.

Figure 2: A summary of anomaly indicators seen for a campaign email sent by TA577, as detected by Darktrace / EMAIL

3: How Darktrace prevented the WarmCookie backdoor deployment embedded in phishing emails

In mid-2024, Darktrace identified a phishing campaign targeting organizations with emails impersonating recruitment firms. These emails contained malicious links that, when clicked, deployed the WarmCookie backdoor.

These emails are difficult to detect, as they use social engineering tactics to manipulate users into engaging with emails and following the embedded malicious links – but if a security solution is not analysing content and context, these could be allowed through.

In several observed cases across customer environments, Darktrace detected and blocked the suspicious behavior associated with WarmCookie that had already managed to evade customers’ native email security. By using behavioral analysis to correlate anomalous activity across the digital estate, Darktrace was able to identify the backdoor malware strain and notify customers. Read more.

Conclusion

These threat examples highlight a key principle of the Darktrace approach – that a backwards-facing approach grounded in threat intelligence will always be one step behind.

Most threat actors operate in campaigns, carefully crafting attacks and testing them across multiple targets. Once a campaign is identified, good defenders and traditional security solutions quickly update their defenses with new threat intelligence, rules, and signatures. However, APTs have the resources to rapidly adapt – spinning up new infrastructure, modifying payloads and altering their attack footprint to evade detection.

This is where Darktrace / EMAIL excels. Only by analyzing each user, message and interaction can an email security solution hope to catch the types of highly-sophisticated attacks that have the potential to cause major reputational and financial damage. Darktrace / EMAIL ensures that even the most subtle threats are detected and blocked with autonomous response, before causing impact – helping organizations remain one step ahead of increasingly adaptive threat actors.

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References

[1] FBI Internet Crime Report 2020

[2] https://www.optiv.com/insights/discover/blog/future-security-automation-how-ai-machine-learning-and-automation-are

[3] IBM Cost of a Data Breach Report 2023

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About the author

Carlos Gray

Product Manager

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Compliance

February 11, 2025

NIS2 Compliance: Interpreting 'State-of-the-Art' for Organisations

NIS2 Background

17 October 2024 marked the deadline for European Union (EU) Member States to implement the NIS2 Directive into national law. The Directive aims to enhance the EU’s cybersecurity posture by establishing a high common level of cybersecurity for critical infrastructure and services. It builds on its predecessor, the 2018 NIS Directive, by expanding the number of sectors in scope, enforcing greater reporting requirements and encouraging Member States to ensure regulated organisations adopt ‘state-of-the-art' security measures to protect their networks, OT and IT systems.

The challenge of NIS2 & 'state-of-the-art'

Preamble (51) - "Member States should encourage the use of any innovative technology, including artificial intelligence, the use of which could improve the detection and prevention of cyberattacks, enabling resources to be diverted towards cyberattacks more effectively."

Article 21 - calls on Member States to ensure that essential and important entities “take appropriate and proportionate” cyber security measures, and that they do so by “taking into account the state-of-the-art and, where applicable, relevant European and international standards, as well as the cost of implementation.”

Regulartory expectations and ambiguity of NIS2

While organisations in scope can rely on technical guidance provided by ENISA¹ , the EU’s agency for cybersecurity, or individual guidelines provided by Member States or Public-Private Partnerships where they have been published,² the mention of ‘state-of-the-art' remains up to interpretation in most Member States. The use of the phrase implies that cybersecurity measures must evolve continuously to keep pace with emerging threats and technological advancements without specifying what ‘state-of-the-art’ actually means for a given context and risk.³

This ambiguity makes it difficult for organisations to determine what constitutes compliance at any given time and could lead to potential inconsistencies in implementation and enforcement. Moreover, the rapid pace of technological change means that what is considered "state-of-the-art" today will become outdated, further complicating compliance efforts.

However, this is not unique to NIS regulation. As EU scholars have noted, while “state-of-the-art" is widely referred to in legal text relating to technology, there is no standardised legal definition of what it actually constitutes.⁴

Defining state-of-the-art cybersecurity

In this blog, we outline technical considerations for state-of-the-art cybersecurity. We draw from expertise within our own business and in academia as well as guidelines and security standards set by national agencies, such as Germany’s Federal Office for Information Security (BSI) or Spain’s National Security Framework (ENS), to put forward five criteria to define state-of-the-art cybersecurity.

The five core criteria include:

Continuous monitoring
Incident correlation
Detection of anomalous activity
Autonomous response
Proactive cyber resilience

These principles build on long-standing security considerations, such as business continuity, vulnerability management and basic security hygiene practices.

Although these considerations are written in the context of the NIS2 Directive, they are likely to also be relevant for other jurisdictions. We hope these criteria help organisations understand how to best meet their responsibilities under the NIS2 Directive and assist Competent Authorities in defining compliance expectations for the organisations they regulate.

Ultimately, adopting state-of-the-art cyber defences is crucial for ensuring that organisations are equipped with the best tools to combat new and fast-growing threats. Leading technical authorities, such as the UK National Cyber Security Centre (NCSC), recognise that adoption of AI-powered cyber defences will offset the increased volume and impact of AI on cyber threats.⁵

State of the art cybersecurity in the context of NIS2

1. Continuous monitoring

Continuous monitoring is required to protect an increasingly complex attack surface from attackers.

First, organisations' attack surfaces have expanded following the widespread adoption of hybrid or cloud infrastructures and the increased adoption of connected Internet of Things (IoT) devices.⁶ This exponential growth creates a complex digital environment for organisations, making it difficult for security teams to track all internet-facing assets and identify potential vulnerabilities.

Second, with the significant increase in the speed and sophistication of cyber-attacks, organisations face a greater need to detect security threats and non-compliance issues in real-time.

Continuous monitoring, defined by the U.S. National Institute of Standards and Technology (NIST) as the ability to maintain “ongoing awareness of information security, vulnerabilities, and threats to support organizational risk management decisions,”⁷ has therefore become a cornerstone of an effective cybersecurity strategy. By implementing continuous monitoring, organisations can ensure a real-time understanding of their attack surface and that new external assets are promptly accounted for. For instance, Spain’s technical guidelines for regulation, as set forth by the National Security Framework (Royal Decree 311/2022), highlight the importance of adopting continuous monitoring to detect anomalous activities or behaviours and to ensure timely responses to potential threats (article 10).⁸

This can be achieved through the following means:

All assets that form part of an organisation's estate, both known and unknown, must be identified and continuously monitored for current and emerging risks. Germany’s BSI mandates the continuous monitoring of all protocol and logging data in real-time (requirement #110).⁹ This should be conducted alongside any regular scans to detect unknown devices or cases of shadow IT, or the use of unauthorised or unmanaged applications and devices within an organisation, which can expose internet-facing assets to unmonitored risks. Continuous monitoring can therefore help identify potential risks and high-impact vulnerabilities within an organisation's digital estate and eliminate potential gaps and blind spots.

Organisations looking to implement more efficient continuous monitoring strategies may turn to automation, but, as the BSI notes, it is important for responsible parties to be immediately warned if an alert is raised (reference 110).¹⁰ Following the BSI’s recommendations, the alert must be examined and, if necessary, contained within a short period of time corresponding with the analysis of the risk at hand.

Finally, risk scoring and vulnerability mapping are also essential parts of this process. Looking across the Atlantic, the US’ National Institute of Standards and Technology (NIST) defines continuous monitoring as “maintaining ongoing awareness of information security, vulnerabilities, and threats to support organizational risk management decisions”.¹¹ Continuous monitoring helps identify potential risks and significant vulnerabilities within an organisation's digital assets, fostering a dynamic understanding of risk. By doing so, risk scoring and vulnerability mapping allows organisations to prioritise the risks associated with their most critically exposed assets.

2. Correlation of incidents across your entire environment

Viewing and correlating incident alerts when working with different platforms and tools poses significant challenges to SecOps teams. Security professionals often struggle to cross-reference alerts efficiently, which can lead to potential delays in identifying and responding to threats. The complexity of managing multiple sources of information can overwhelm teams, making it difficult to maintain a cohesive understanding of the security landscape.

This fragmentation underscores the need for a centralised approach that provides a "single pane of glass" view of all cybersecurity alerts. These systems streamline the process of monitoring and responding to incidents, enabling security teams to act more swiftly and effectively. By consolidating alerts into a unified interface, organisations can enhance their ability to detect and mitigate threats, ultimately improving their overall security posture.

To achieve consolidation, organisations should consider the role automation can play when reviewing and correlating incidents. This is reflected in Spain’s technical guidelines for national security regulations regarding the requirements for the “recording of activity” (reinforcement R5).¹² Specifically, the guidelines state that:

"The system shall implement tools to analyses and review system activity and audit information, in search of possible or actual security compromises. An automatic system for collection of records, correlation of events and automatic response to them shall be available”.¹³

Similarly, the German guidelines stress that automated central analysis is essential not only for recording all protocol and logging data generated within the system environment but also to ensure that the data is correlated to ensure that security-relevant processes are visible (article 115).¹⁴

Correlating disparate incidents and alerts is especially important when considering the increased connectivity between IT and OT environments driven by business and functional requirements. Indeed, organisations that believe they have air-gapped systems are now becoming aware of points of IT/OT convergence within their systems. It is therefore crucial for organisations managing both IT and OT environments to be able to visualise and secure devices across all IT and OT protocols in real-time to identify potential spillovers.

By consolidating data into a centralised system, organisations can achieve a more resilient posture. This approach exposes and eliminates gaps between people, processes, and technology before they can be exploited by malicious actors. As seen in the German and Spanish guidelines, a unified view of security alerts not only enhances the efficacy of threat detection and response but also ensures comprehensive visibility and control over the organisation's cybersecurity posture.

3. Detection of anomalous activity

Recent research highlights the emergence of a "new normal" in cybersecurity, marked by an increase in zero-day vulnerabilities. Indeed, for the first time since sharing their annual list, the Five Eyes intelligence alliance reported that in 2023, the majority of the most routinely exploited vulnerabilities were initially exploited as zero-days.¹⁵

To effectively combat these advanced threats, policymakers, industry and academic stakeholders alike recognise the importance of anomaly-based techniques to detect both known and unknown attacks.

As AI-enabled threats become more prevalent,¹⁶ traditional cybersecurity methods that depend on lists of "known bads" are proving inadequate against rapidly evolving and sophisticated attacks. These legacy approaches are limited because they can only identify threats that have been previously encountered and cataloged. However, cybercriminals are constantly developing new, never-before-seen threats, such as signatureless ransomware or living off the land techniques, which can easily bypass these outdated defences.

The importance of anomaly detection in cybersecurity can be found in Spain’s technical guidelines, which states that “tools shall be available to automate the prevention and response process by detecting and identifying anomalies¹⁷” (reinforcement R4 prevention and automatic response to "incident management”).

Similarly, the UK NCSC’s Cyber Assessment Framework (CAF) highlights how anomaly-based detection systems are capable of detecting threats that “evade standard signature-based security solutions” (Principle C2 - Proactive Security Event Discovery¹⁸). The CAF’s C2 principle further outlines:

“The science of anomaly detection, which goes beyond using pre-defined or prescriptive pattern matching, is a challenging area. Capabilities like machine learning are increasingly being shown to have applicability and potential in the field of intrusion detection.”¹⁹

By leveraging machine learning and multi-layered AI techniques, organisations can move away from static rules and signatures, adopting a more behavioural approach to identifying and containing risks. This shift not only enhances the detection of emerging threats but also provides a more robust defence mechanism.

A key component of this strategy is behavioral zero trust, which focuses on identifying unauthorized and out-of-character attempts by users, devices, or systems. Implementing a robust procedure to verify each user and issuing the minimum required access rights based on their role and established patterns of activity is essential. Organisations should therefore be encouraged to follow a robust procedure to verify each user and issue the minimum required access rights based on their role and expected or established patterns of activity. By doing so, organisations can stay ahead of emerging threats and embrace a more dynamic and resilient cybersecurity strategy.

4. Autonomous response

The speed at which cyber-attacks occur means that defenders must be equipped with tools that match the sophistication and agility of those used by attackers. Autonomous response tools are thus essential for modern cyber defence, as they enable organisations to respond to both known and novel threats in real time.

These tools leverage a deep contextual and behavioral understanding of the organisation to take precise actions, effectively containing threats without disrupting business operations.

To avoid unnecessary business disruptions and maintain robust security, especially in more sensitive networks such as OT environments, it is crucial for organisations to determine the appropriate response depending on their environment. This can range from taking autonomous and native actions, such as isolating or blocking devices, or integrating their autonomous response tool with firewalls or other security tools to taking customized actions.

Autonomous response solutions should also use a contextual understanding of the business environment to make informed decisions, allowing them to contain threats swiftly and accurately. This means that even as cyber-attacks evolve and become more sophisticated, organisations can maintain continuous protection without compromising operational efficiency.

Indeed, research into the adoption of autonomous cyber defences points to the importance of implementing “organisation-specific" and “context-informed” approaches.²⁰ To decide the appropriate level of autonomy for each network action, it is argued, it is essential to use evidence-based risk prioritisation that is customised to the specific operations, assets, and data of individual enterprises.²¹

By adopting autonomous response solutions, organisations can ensure their defences are as dynamic and effective as the threats they face, significantly enhancing their overall security posture.

5. Proactive cyber resilience

Adopting a proactive approach to cybersecurity is crucial for organisations aiming to safeguard their operations and reputation. By hardening their defences enough so attackers are unable to target them effectively, organisations can save significant time and money. This proactive stance helps reduce business disruption, reputational damage, and the need for lengthy, resource-intensive incident responses.

Proactive cybersecurity incorporates many of the strategies outlined above. This can be seen in a recent survey of information technology practitioners, which outlines four components of a proactive cybersecurity culture: (1) visibility of corporate assets, (2) leveraging intelligent and modern technology, (3) adopting consistent and comprehensive training methods and (4) implementing risk response procedures.²² To this, we may also add continuous monitoring which allows organisations to understand the most vulnerable and high-value paths across their architectures, allowing them to secure their critical assets more effectively.

Alongside these components, a proactive cyber strategy should be based on a combined business context and knowledge, ensuring that security measures are aligned with the organisation's specific needs and priorities.

This proactive approach to cyber resilience is reflected in Spain’s technical guidance (article 8.2): “Prevention measures, which may incorporate components geared towards deterrence or reduction of the exposure surface, should eliminate or reduce the likelihood of threats materializing.”²³ It can also be found in the NCSC’s CAF, which outlines how organisations can achieve “proactive attack discovery” (see Principle C2).²⁴ Likewise, Belgium’s NIS2 transposition guidelines mandate the use of preventive measures to ensure the continued availability of services in the event of exceptional network failures (article 30).²⁵

Ultimately, a proactive approach to cybersecurity not only enhances protection but also lowers regulatory risk and supports the overall resilience and stability of the organisation.

Looking forward

The NIS2 Directive marked a significant regulatory milestone in strengthening cybersecurity across the EU.²⁶ Given the impact of emerging technologies, such as AI, on cybersecurity, it is to see that Member States are encouraged to promote the adoption of ‘state-of-the-art' cybersecurity across regulated entities.

In this blog, we have sought to translate what state-of-the-art cybersecurity may look like for organisations looking to enhance their cybersecurity posture. To do so, we have built on existing cybersecurity guidance, research and our own experience as an AI-cybersecurity company to outline five criteria: continuous monitoring, incident correlation, detection of anomalous activity, autonomous response, and proactive cyber resilience.

By embracing these principles and evolving cybersecurity practices in line with the state-of-the-art, organisations can comply with the NIS2 Directive while building a resilient cybersecurity posture capable of withstanding evolutions in the cyber threat landscape. Looking forward, it will be interesting to see how other jurisdictions embrace new technologies, such as AI, in solving the cybersecurity problem.

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