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June 21, 2024

Elevating Network Security: Confronting Trust, Ransomware, & Novel Attacks

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Jun 2024
Ensuring trust, battling ransomware, and detecting novel attacks pose critical challenges in network security. This blog explores these challenges and shows how leveraging AI-driven security solutions helps security teams stay informed and effectively safeguard their network.

Understanding the Network Security Market

Old tools blind to new threats

With the rise of GenAI and novel attacks, organizations can no longer rely solely on traditional network security solutions that depend on historical attack data, such as signatures and detection rules, to identify threats. However, in many cases network security vendors and traditional solutions like IDS/IPS focus on detecting known attacks using historical data. What happens is organizations are left vulnerable to unknown and novel threats, as these approaches only detect known malicious behavior and cannot keep up with unknown threats or zero-day attacks.

Advanced threats

Darktrace's End of Year Threat Report for 2023 highlights significant changes in the cyber threat landscape, particularly due to advancements in technology such as generative AI. The report notes a substantial increase in sophisticated attacks, including those utilizing generative AI, which have made it more challenging for traditional security measures to keep up. The report also details the rise of multi-functional malware, like Black Basta ransomware, which not only encrypts data for ransom but also spreads other types of malware such as the Qbot banking trojan. These complex attacks are increasingly being deployed by advanced cybercriminal groups, underscoring the need for organizations to adopt advanced security measures that can detect and respond to novel threats in real-time.

Defenders need a solution that can level the playing field, especially when they are operating with limited resources and getting overloaded with endless alerts. Most network security tools on the market have a siloed approach and do not integrate with the rest of an organization’s digital estate, but attackers don’t operate in a single domain.

Disparate workforce

With so many organizations continuing to support a remote or hybrid working environment, the need to secure devices that are outside the corporate network or off-VPN is increasingly important. While endpoint protection or endpoint detection and response (EDR) tools are a fundamental part of any security stack, it’s not possible to install an agent on every device, which can leave blind spots in an organization’s attack surface. Managing trust and access policies is also necessary to protect identities, however this comes with its own set of challenges in terms of implementation and minimizing business disruption.

This blog will dive into these challenges and show examples of how Darktrace has helped mitigate risk and stop novel and never-before-seen threats.

Network Security Challenge 1: Managing trust

What is trust in cybersecurity?

Trust in cybersecurity means that an entity can be relied upon. This can involve a person, organization, or system to be authorized or authenticated by proving their identity is legitimate and can be trusted to have access to the network or sensitive information.

Why is trust important in cybersecurity?

Granting access and privileges to your workforce and select affiliates has profound implications for cybersecurity, brand reputation, regulatory compliance, and financial liability. In a traditional network security model, traffic gets divided into two categories — trusted and untrusted — with some entities and segments of the network deemed more creditable than others.

How do you manage trust in cybersecurity?

Zero trust is too little, but any is too much.

Modern network security challenges point to an urgent need for organizations to review and update their approaches to managing trust. External pressure to adopt zero trust security postures literally suggests trusting no one, but that impedes your freedom
to do business. IT leaders need a proven but practical process for deciding who should be allowed to use your network and how.

Questions to ask in updating Trusted User policies include:

  • What process should you follow to place trust in third
    parties and applications?
  • Do you subject trusted entities to testing and other due
    diligence first?
  • How often do you review this process — and trusted
    relationships themselves — after making initial decisions?
  • How do you tell when trusted users should no longer be
    trusted?

Once trust has been established, security teams need new and better ways to autonomously verify that those transacting within your network are indeed those trusted users that they claim to be, taking only the authorized actions you’ve allowed them to take.

Exploiting trust in the network

Insider threats have a major head start. The opposite of attacks launched by nameless, faceless strangers, insider threats originate through parties once deemed trustworthy. That might mean a current or former member of your workforce or a partner, vendor, investor, or service provider authorized by IT to access corporate systems and data. Threats also arise when a “pawn” gets unwittingly tricked into disclosing credentials or downloading malware.

Common motives for insider attacks include revenge, stealing or leaking sensitive data, taking down IT systems, stealing assets or IP, compromising your organization’s credibility, and simply harassing your workforce. Put simply, rules and signatures based security solutions won’t flag insider threats because an insider does not immediately present themselves as an intruder. Insider threats can only be stopped by an evolving understanding of ‘normal’ for every user that immediately alerts your team when trusted users do something strange.

“By 2026, 10% of large enterprises will have a comprehensive, mature and measurable zero-trust program in place, up from less than 1% today.” [1]

Use Case: Darktrace spots an insider threat

Darktrace / OT detected a subtle deviation from normal behavior when a reprogram command was sent by an engineering workstation to a PLC controlling a pump, an action an insider threat with legitimized access to OT systems would take to alter the physical process without any malware involved. In this instance, AI Analyst, Darktrace’s investigation tool that triages events to reveal the full security incident, detected the event as unusual based on multiple metrics including the source of the command, the destination device, the time of the activity, and the command itself.  

As a result, AI Analyst created a complete security incident, with a natural language summary, the technical details of the activity, and an investigation process explaining how it came to its conclusion. By leveraging Explainable AI, a security team can quickly triage and escalate Darktrace incidents in real time before it becomes disruptive, and even when performed by a trusted insider.

Read more about insider threats here

Network Security Challenge 2: Stopping Ransomware at every stage    

What is Ransomware?

Ransomware is a type of malware that encrypts valuable files on a victim’s device, denying the account holder access, and demanding money in exchange for the encryption key. Ransomware has been increasingly difficult to deal with, especially with ransom payments being made in crypto currency which is untraceable. Ransomware can enter a system by clicking a link dangerous or downloading malicious files.

Avoiding ransomware attacks ranks at the top of most CISOs’ and risk managers’ priority lists, and with good reason. Extortion was involved in 25% of all breaches in 2022, with front-page attacks wreaking havoc across healthcare, gas pipelines, food processing plants, and other global supply chains. [2]

What else is new?

The availability of “DIY” toolkits and subscription-based ransom- ware-as-a-service (RaaS) on the dark web equips novice threat actors to launch highly sophisticated attacks at machine speed. For less than $500, virtually anyone can acquire and tweak RaaS offerings such as Philadelphia that come with accessible customer interfaces, reviews, discounts, and feature updates — all the signature features of commercial SaaS offerings.                  

Darktrace Cyber AI breaks the ransomware cycle

The preeminence of ransomware keeps security teams on high alert for indicators of attack but hypervigilance — and too many tools churning out too many alerts — quickly exhausts analysts’ bandwidth. To reverse this trend, AI needs to help prioritize and resolve versus merely detect risk.

Darktrace uses AI to recognize and contextualize possible signs of ransomware attacks as they appear in your network and across multiple domains. Viewing behaviors in the context of your organization’s normal ‘pattern of life’ updates and enhances detection that watches for a repeat of previous techniques.

Darktrace's AI brings the added advantage of continuously analyzing behavior in your environment at machine speed.

Darktrace AI also performs Autonomous Response, shutting down attacks at every stage of the ransomware cycle, including the first telltale signs of exfiltration and encryption of data for extortion purposes.

Use Case: Stopping Hive Ransomware attack

Hive is distributed via a RaaS model where its developers update and maintain the code, in return for a percentage of the eventual ransom payment, while users (or affiliates) are given the tools to carry out attacks using a highly sophisticated and complex malware they would otherwise be unable to use.

In early 2022, Darktrace / NETWORK identified several instances of Hive ransomware on the networks of multiple customers. Using its anomaly-based detection, Darktrace was able to successfully detect the attacks and multiple stages of the kill chain, including command and control (C2) activity, lateral movement, data exfiltration, and ultimately data encryption and the writing of ransom notes.

Darktrace’s AI understands customer networks and learns the expected patterns of behavior across an organization’s digital estate. Using its anomaly-based detection Darktrace is able to identify emerging threats through the detection of unusual or unexpected behavior, without relying on rules and signatures, or known IoCs.

Read the full story here

Network Security Challenge 3: Spotting Novel Attacks

You can’t predict tomorrow’s weather by reading yesterday’s forecast, yet that’s essentially what happens when network security tools only look for known attacks.

What are novel attacks?

“Novel attacks” include unknown or previously unseen exploits such as zero-days, or new variations of known threats that evade existing detection rules.

Depending on how threats get executed, the term “novel” can refer to brand new tactics, techniques, and procedures (TTPs), or to subtle new twists on perennial threats like DoS, DDoS, and Domain Name Server (DNS) attacks.

Old tools may be blind to new threats

Stopping novel threats is less about deciding whom to trust than it is about learning to spot something brand new. As we’ve seen with ransomware, the growing “aaS” attack market creates a profound paradigm shift by allowing non-technical perpetrators to tweak, customize, and coin never-before-seen threats that elude traditional network, email, VPN, and cloud security.

Tools based on traditional rules and signatures lack a frame of reference. This is where AI’s ability to spot and analyze abnormalities in the context of normal patterns of life comes into play.                        

Darktrace AI spots what other tools miss                                      

Instead of training in cloud data lakes that pool data from unrelated attacks worldwide, Darktrace AI learns about your unique environment from your environment. By flagging and analyzing everything unusual — instead of only known signs of compromise — Darktrace’s Self-Learning AI keeps security stacks from missing less obvious but potentially more dangerous events.

The real challenge here is achieving faster “time to meaning” and contextualizing behavior that might — or might not — be part of a novel attack. Darktrace/Network does not require a “patient zero” to identify a novel attack, or one exploiting a zero-day vulnerability.

Use Case: Stopping Novel Ransomware Attack

In late May 2023, Darktrace observed multiple instances of Akira ransomware affecting networks across its customer base. Thanks to its anomaly-based approach to threat detection Darktrace successfully identified the novel ransomware attacks and provided full visibility over the cyber kill chain, from the initial compromise to the eventual file encryptions and ransom notes. Darktrace identified Akira ransomware on multiple customer networks, even when threat actors were utilizing seemingly legitimate services (or spoofed versions of them) to carry out malicious activity. While this may have gone unnoticed by traditional security tools, Darktrace’s anomaly-based detection enabled it to recognize malicious activity for what it was. In cases where Darktrace’s autonomous response was enabled these attacks were mitigated in their early stages, thus minimizing any disruption or damage to customer networks.

Read the full story here

References

[1] Gartner, “Gartner Unveils Top Eight Cybersecurity Predictions for 2023-2024,” 28 March 2023.                    

[2] TechTarget, “Ransomware trends, statistics and facts in 2023,” Sean Michael Kerner, 26 January 2023.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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Mikey Anderson
Product Marketing Manager, Network Detection & Response
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March 21, 2025

Cyberhaven Supply Chain Attack: Exploiting Browser Extensions

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The evolution of supply chain attacks

Supply chain attacks are becoming increasingly sophisticated. As network defenses improve, threat actors continuously adapt and refine their tactics, techniques, and procedures (TTPs) to achieve their goals. In recent years, this has led to a rise in the exploitation of trusted services and software, including legitimate browser extensions. Exploitation of these extensions can provide adversaries with a stealthy means to infiltrate target networks and access high-value accounts undetected.

A notable example of this trend was the compromise of the Cyberhaven Chrome extension at the end of 2024. This incident appeared to be part of a broader campaign targeting multiple Chrome browser extensions, highlighting the evolving nature of supply chain attacks [1].

What is Cyberhaven?

Cyberhaven, a US-based data security organization, experienced a security breach on December 24, 2024, when a phishing attack reportedly compromised one of their employee's credentials [2]. This allowed attackers to publish a malicious version of the Cyberhaven Chrome extension, which exfiltrated cookies and authenticated sessions from targeted websites. The malicious extension was active from December 25 to December 26 – a time when most businesses and employees were out of office and enjoying the festive period, a fact not lost on threat actors. The attackers, likely a well-organized and financially motivated group, compromised more than 30 additional Chrome extensions, affecting more than 2.6 million users [3]. They used sophisticated phishing techniques to authorize malicious OAuth applications, bypassing traditional security measures and exploiting vulnerabilities in OAuth authorizations. The primary motive appeared to be financial gain, targeting high-value platforms like social media advertising and AI services [4].

In late December 2024, multiple Darktrace customers were compromised via the Cyberhaven Chrome extension; this blog will primarily focus on Darktrace / NETWORK detections from one affected customer.

Darktrace’s coverage of Cyberhaven compromises

On December 26, 2024, Darktrace identified a series of suspicious activities across multiple customer environments, uncovering a structured attack sequence that progressed from initial intrusion to privilege escalation and data exfiltration. The attack was distributed through a malicious update to the Cyberhaven Chrome extension [2]. The malicious update established a foothold in customer environments almost immediately, leading to further anomalies.

As with other Chrome browser extensions, Cyberhaven Chrome extensions were updated automatically with no user interaction required. However, in this instance, the automatic update included a malicious version which was deployed to customer environments. This almost immediately introduced unauthorized activity, allowing attackers to establish a foothold in customer networks. The update allowed attackers to execute their objectives in the background, undetected by traditional security tools that rely on known indicators of compromise (IoCS) rather than identifying anomalies.

While multiple customer devices were seen connecting to cyberhaven[.]io, a legitimate Cyberhaven domain, Darktrace detected persistent beaconing behavior to cyberhavenext[.]pro, which appeared to be attempting to masquerade as another legitimate Cyberhaven domain. Darktrace recognized this activity as unusual, triggering several model alerts in Darktrace / NETWORK to highlight the persistent outbound connections to the suspicious domain.

Further analysis of external connectivity patterns indicated  an increase in anomalous HTTP requests alongside this beaconing activity. Multiple open-source intelligence (OSINT) sources also suggest that the cyberhavenext[.]pro endpoint is associated with malicious activities [5].

Darktrace / NETWORK’s detection of beaconing activity to cyberhavenext[.]pro
Figure 1: Darktrace / NETWORK’s detection of beaconing activity to cyberhavenext[.]pro

Analysis using Darktrace’s Advanced Search revealed that some of these connections were directed to the suspicious external IP address 149.28.124[.]84. Further investigation confirmed that the IP correlated with two SSL hostnames, including the malicious cyberhavenext[.]pro, further reinforcing its connection to the attack infrastructure.

Darktrace Advanced Search analysis showing the IP address 149.28.124[.]84 correlating to two SSL hostnames, one of which is cyberhavenext[.]pro.
Figure 2: Darktrace Advanced Search analysis showing the IP address 149.28.124[.]84 correlating to two SSL hostnames, one of which is cyberhavenext[.]pro.

Between December 23 and December 27, Darktrace observed sustained beaconing-like activity from affected devices on the customer’s network.

Darktrace’s detection of beaconing activities from a customer device to the endpoint 149.28.124[.]84 between December 23 and December 27.
Figure 3: Darktrace’s detection of beaconing activities from a customer device to the endpoint 149.28.124[.]84 between December 23 and December 27.

Darktrace observed 27 unique devices connecting to the malicious command-and-control (C2) infrastructure as far back as December 3. While most connections were brief, they represented an entry point for malicious activity. Over a two-day period, two devices transmitted 5.57 GiB of incoming data and 859.37 MiB of outgoing data, generating over 3 million log events across SSL, HTTP, and connection data.

Subsequent analysis identified a significant increase in unauthorized data transfers to the aforementioned 149.28.124[.]84 IP on another customer network, highlighting the potential broader impact of this compromise. The volume and frequency of these transfers suggested that attackers were leveraging automated data collection techniques, further underscoring the sophistication of the attack.

Darktrace’s detection of the likely exfiltration of 859.37 MiB to the endpoint 149.28.124[.]84.
Figure 4: Darktrace’s detection of the likely exfiltration of 859.37 MiB to the endpoint 149.28.124[.]84.

External research suggested that once active, the Cyberhaven extension would begin silently collecting session cookies and authentication tokens, specifically targeting high-value accounts such as Facebook Ads accounts [4]. Darktrace’s analysis of another affected customer noted many HTTP POST connections directed to a specific URI ("ai-cyberhaven"), while GET requests contained varying URIs prefixed with "/php/urlblock?args=AAAh....--redirect." This activity indicated an exfiltration mechanism, consistent with techniques observed in other compromised Chrome extensions. By compromising session cookies, attackers could potentially gain administrative access to connected accounts, further escalating their privileges [4].

Conclusion

This incident highlights the importance of monitoring not just endpoint security, but also cloud and browser-based security solutions, as attackers increasingly target these trusted and oft overlooked vectors.

Ultimately, by focusing on anomaly detection and behavioral analysis rather than static signatures and lists of ‘known bads’, Darktrace was able to successfully detect devices affected by the Cyberhaven Chrome browser extension compromise, by identifying activity that would likely have been considered legitimate and benign by traditional security solutions.

This compromise also serves as a reminder that supply chain attacks are not limited to traditional software vendors. Browser extensions, cloud-based applications, and SaaS services are equally vulnerable, as evidenced by Darktrace's detection of Balada Injector malware exploiting WordPress vulnerabilities to gain unauthorized network access [6]. Therefore, increased targeting of browser-based security tools, and a greater exploitation of OAuth and session hijacking techniques are to be expected. Attackers will undoubtedly refine their methods to infiltrate legitimate vendors and distribute malicious updates through trusted channels. By staying informed, vigilant, and proactive, organizations can mitigate exposure to evolving supply chain threats and safeguard their critical assets from emerging browser-based attack techniques.

Credit to Rajendra Rushanth (Cyber Analyst) Justin Torres (Senior Cyber Analyst) and Ryan Traill (Analyst Content Lead)

Appendices

Darktrace Model Detections

·       Compromise / Beaconing Activity To External Rare (AP: C2 Comms)

·       Compromise / Beacon for 4 Days (AP: C2 Comms)

·       Compromise / HTTP Beaconing to Rare Destination (AP: C2 Comms)

·       Device / Suspicious Domain (AP: C2 Comms, AP: Tooling)

·       Compromise / Sustained TCP Beaconing Activity To Rare Endpoint (AP: C2 Comms)

·       Anomalous Server Activity / Rare External from Server (AP: C2 Comms)

·       Anomalous Connection / Multiple Failed Connections to Rare Endpoint (AP: C2 Comms)

·       Anomalous Server Activity / Anomalous External Activity from Critical Network Device (AP: C2 Comms)

·       Compromise / Slow Beaconing Activity To External Rare (AP: C2 Comms)

·       Compromise / Repeating Connections Over 4 Days (AP: C2 Comms)

·       Anomalous Connection / Multiple HTTP POSTs to Rare Hostname (AP: C2 Comms)

·       Anomalous Server Activity / Outgoing from Server (AP: C2 Comms)

·       Compromise / High Volume of Connections with Beacon Score (AP: C2 Comms)

·       Compromise / Large Number of Suspicious Failed Connections (AP: C2 Comms)

·       Email Nexus / Connection to Hijacked Correspondent Link

·       Compromise / Suspicious TLS Beaconing To Rare External (AP: C2 Comms)

·       Compromise / Quick and Regular Windows HTTP Beaconing (AP: C2 Comms)

List of IoCs

IoC - Type - Description + Confidence

cyberhavenext[.]pro - Hostname - Used for C2 communications and data exfiltration (cookies and session tokens)

149.28.124[.]84 - IP - Associated with malicious infrastructure

45.76.225[.]148 - IP - Associated with malicious infrastructure

136.244.115[.]219 - IP - Associated with malicious infrastructure

MITRE ATT&CK Mapping

Tactic – Technique – Sub-Technique

INITIAL ACCESS - T1176 - Browser Extensions

EXECUTION - T1204.002 - Malicious Browser Extensions

PERSISTENCE - T1176 - Browser Extensions

COMMAND AND CONTROL - T1071.001 - Web Protocols

COMMAND AND CONTROL - T1001 - Data Obfuscation

CREDENTIAL ACCESS - T1539 - Steal Web Session Cookie

DISCOVERY - T1518.001 - Security Software Discovery

LATERAL MOVEMENT - T1557.003 - Man-in-the-Browser

EXFILTRATION - T1041 - Exfiltration Over C2 Channel

EXFILTRATION - T1567.002 - Exfiltration to Cloud Storage

IMPACT - T1583.006 - Session Hijacking

References

[1] https://thehackernews.com/2024/12/16-chrome-extensions-hacked-exposing.html

[2] https://www.cyberhaven.com/blog/cyberhavens-chrome-extension-security-incident-and-what-were-doing-about-it

[3] https://www.infosecurity-magazine.com/news/chrome-browser-extensions-hijacked/

[4] https://www.theverge.com/2024/12/28/24330758/chrome-extension-cyberhaven-hijack-phishing-cyberattack-facebook-ads-authentication-theft

[5] https://www.virustotal.com/gui/domain/cyberhavenext.pro

[6] https://darktrace.com/blog/balada-injector-darktraces-investigation-into-the-malware-exploiting-wordpress-vulnerabilities

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Rajendra Rushanth
Cyber Analyst

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March 19, 2025

Global Technology Provider Transforms Email Threat Detection with Darktrace

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At a glance

  • Within just one month of using Darktrace / EMAIL, the volume of suspicious emails requiring analyst attention dropped by 75%, saving analysts 45 hours per month on analysis and investigation.
  • By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on developing new capabilities and tackling more complex, rewarding projects.
  • Darktrace recently detected and blocked a highly sophisticated and personalized phishing email that spoofed a Microsoft SharePoint and Teams website and used advanced engineering to impersonate the school of an employee’s family member.
  • The transition from the incumbent solution to Darktrace / EMAIL was seamless and undetectable to the company’s vast of customers and partners, reinforcing the security organization’s role as a business enabler—protecting the company and reducing risk without adding friction.

Securing a complex, distributed business without disruption

The company remains at the forefront of technological innovation and transformation; however, its success and ambitions come with the challenges of managing a distributed global business—balancing digital advancements, existing technology investments, and evolving compliance requirements.

Optimizing a complex tech stack for scalable growth

The organization operates a diverse technology stack spanning Windows, Mac, Linux, and multiple cloud environments, creating a complex and challenging IT landscape. The company’s Chief Information Security Officer (CISO) emphasizes the need for efficiency and agility. “Our goal is to scale and deliver new capabilities without increasing headcount, ensuring that costs remain proportionate to growth.”

Balancing security, governance, and business agility

Committed to responsible practices, this industry leader prioritizes secure and trustworthy technology for its customers who rely on its solutions. “Balancing business agility with governance is a constant challenge," said the CISO. "There’s always a natural push and pull, which I believe is healthy—but achieving the right balance is delicate.”

Protecting critical workflows without impacting productivity

For the organization, email is much more than just a communication tool. “Email plays a critical role in our engineering workflows and is fundamental to how we build our products.” Because of this, the company is extremely cautious about implementing any solution that could introduce friction or disrupt productivity. “There is zero tolerance for disruption, which is why we take a deliberate and methodical approach when evaluating, selecting, and deploying our tools and solutions,” he said.  

More than a vendor: A security partner invested in success

To ensure an optimal security infrastructure, the enterprise security team regularly evaluates market technologies to their existing solutions. With the rapidly evolving threat landscape, the CISO said they “wanted to validate whether we still had best-in-class protection and the right controls in place to secure our organization. It was about assessing whether we could do better in our ongoing effort to fine-tuning our approach to achieve the best possible outcome.”

The team evaluated 15 different email security vendors based on the following criteria:

  1. Efficacy to detect threats
  2. Ability to integrate with existing tooling
  3. Ease of use
  4. A vendor’s approach to partnership  

They initially narrowed the list to five vendors, conducting demo sessions for deeper evaluations before selecting three finalists for a proof of value (POV). We analyzed actual malicious emails with each vendor to assess the accuracy of their detections, allowing for an objective comparison,” said the CISO. Through this rigorous process, the Darktrace / EMAIL security solution emerged as the best fit for their business. “Darktrace’s product performed well and showed a genuine commitment to partnering with us in the long-term to ensure our success.”

The team objectively understood where there were gaps across the different vendors, where they were strong, and where they could use improvement. “Based on the analysis, we knew that Darktrace / EMAIL could deliver as the data supported it, in our specific use cases.  

Partnership, integrity and respect

Throughout the evaluation process, the importance of partnership and mutual respect remained an essential factor to the CISO. “I wanted a company we could develop a long-term strategic partnership with, one that could extend far deeper than just email.” A key factor in choosing Darktrace was the commitment and engagement of its team at every level of the organization. “Darktrace showed integrity, patience and a genuine investment in building a strong relationship with my team.  That's why we're here today.”

“Together, we've delivered some fantastic outcomes”

For the organization, Darktrace / EMAIL has played a crucial role in reducing risk, empowering analysts, and enabling a lean, effective security strategy. “Together, we've delivered some fantastic outcomes,” said the CISO.  

Reducing risk. Empowering analysts

“Within that first month, we saw a 75% drop in suspicious emails that that required manual review, which reduced the time my team spent analyzing and investigating by 45 hours per month,” said the CISO. The security team values Darktrace / EMAIL not only for its ease of use but also for the time it frees up for more meaningful work. “Giving my team the opportunity to tackle complex challenges they enjoy and find more stimulating is important to me.” As they continue to fine-tune and optimize balance levels within Darktrace / EMAIL, he expects even greater efficiency gains in the coming months.

Maximizing protection while staying lean

It’s important for the security group to be proportionate with their spending, said the CISO. “It's all about what is enough security to enable the business. And that means, as our organization grows, it's important that we are as lean and as efficient as possible to deliver the best outcomes for the business.”  Embracing an AI-powered automated approach is an essential component to achieving that goal. By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on more strategic and proactive initiatives that enable the business.  

Protecting employees from advanced social engineering threats

Recently, Darktrace detected a malicious email targeting an employee, disguised as a spoofed Microsoft SharePoint and Teams website. What made this attack particularly sophisticated was its personalization — it impersonated the school where the employee’s family member attended. Unlike mass malicious emails sent to thousands of people, this was a highly targeted attack, leveraging advanced social engineering tactics to exploit connections within the education system and between family members.  

Protecting without disrupting

A seamless migration is often overlooked but is critical to success for any organization, said the CISO. With a wide ecosystem of partners, email is a highly visible, business-critical function for the organization — "any friction or downtime would have an immediate impact and could throttle the entire business,” he said. However, the transition from their previous solution to Darktrace / EMAIL was exceptionally smooth. “No one realized we changed providers because there was no disruption — no incidents at all. I cannot emphasize just how important that is when I'm trying to position our security organization as an enabling function for the business that protects and reduces risk without adding friction.”

A security partnership for the future

“To survive as a business over the next few years, adopting AI is no longer optional—it’s essential,” said the CISO. However, with the cybersecurity market becoming increasingly saturated, selecting the right solutions and vendors can be overwhelming. He stresses the importance of choosing strategic partners who not only deliver the outcomes you need, but also deeply understand your organization’s unique environment. “You’re only as strong as your partners. Technology innovation and the cybersecurity market are always changing.  At some point every solution will face a challenge—it’s inevitable. The differentiator will be how people respond when that happens.”  

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