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March 4, 2019

The VR Goldilocks Problem and Value of Continued Recognition

Security and Operations Teams face challenges when it comes to visibility and recognition. Learn more about how we find a solution to the problems!
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Max Heinemeyer
Global Field CISO
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04
Mar 2019

First, some context about VR

Security Operations teams face two fundamental challenges when it comes to 'finding bad'.

The first is gaining and maintaining appropriate visibility into what is happening in our environments. Visibility is provided through data (e.g. telemetry, logs). The trinity of data sources for visibility concern accounts/credentials, devices, and network traffic.

The second challenge is getting good recognition within the scope of what is visible. Recognition is fundamentally about what alerting and workflows you can implement and automate in response to activity that is suspicious or malicious.

Visibility and Recognition each have their own different associated issues.

Visibility is a problem about what is and can be generated and either read as telemetry, or logged and stored locally, or shipped to a central platform. The timelines and completeness of what visibility you have can depend on factors such as how much data you can or can't store locally on devices that generate data - and for how long; what your data pipeline and data platform look like (e.g. if you are trying to centralise data for analysis); or the capability of host software agents you have to process certain information locally.

The constraints on visibility sets the bar for factors like coverage, timelines and completeness of what recognition you can achieve. Without visibility, we cannot recognize at all. With limited visibility, what we can recognize may not have much value. With the right visibility, we can still fail to recognise the right things. And with too much recognition, we can quickly overload our senses.

A good example of a technology that offers the opportunity to solve these challenges at the network layer is Darktrace. Their technology provides visibility, from a network traffic perspective, into data that concerns devices and the accounts/credentials associated with them. They then provide recognition on top of this by using Machine Learning (ML) models for anomaly detection. Their models alert on a wide range of activities that may be indicative of threat activity, (e.g. malware execution and command and control, a technical exploit, data exfiltration and so on).

The major advantage they provide, compared to traditional Intrusion Detection Systems (IDS) and other vendors who also use ML for network anomaly detection, is that you can a) adjust the sensitivity of their algorithms and b) build your own recognition for particular patterns of interest. For example, if you want to monitor what connections are made to one or two servers, you can set up alerts for any change to expected patterns. This means you can create and adjust custom recognition based on your enterprise context and tune it easily in response to how context changes over time.

The Goldilocks VR Matrix

Below is what we call the VR Goldilocks Matrix at PBX Group Security. We use it to assess technology, measure our own capability and processes, and ask ourselves hard questions about where we need to focus to get the most value from our budget, (or make cuts / shift investment) if we need to.

In the squares are some examples of what you (maybe) should think about doing if you find yourself there.

Important questions to ask about VR

One of the things about Visibility and Recognition is that it’s not a given they are ‘always on’. Sometimes there are failure modes for visibility (causing a downstream issue with recognition). And sometimes there are failure modes or conditions under which you WANT to pause recognition.

The key questions you must have answers to about this include:

  • Under what conditions might I lose visibility?
  • How would I know if I have?
  • Is that loss a blind spot (i.e. data is lost for a given time period)…
  • …or is it 'a temporal delay’ (e.g. a connection fails and data is batched for moving from A to B but that doesn’t happen for a few hours)?
  • What are the recognitions that might be impacted by either of the above?
  • What is my expectation for the SLA on those recognitions from ‘cause of alert’ to ‘response workflow’?
  • Under what conditions would I be willing to pause recognition, change the workflow for what happens upon recognition, or stop it all together?
  • What is the stacked ranked list of ‘must, should, could’ for all recognition and why?

Alerts. Alerts everywhere.

More often than not, Security Operations teams suffer the costs of wasted time due to noisy alerts from certain data sources. As a consequence, it's more difficult for them to single out malicious behavior as suspicious or benign. The number of alerts that are generated due to out of the box SIEM platform configurations for sources like Web Proxies and Domain Controllers are often excessive, and the cost to tune those rules can also be unpalatable. Therefore, rather than trying to tune alerts, teams might make a call to switch them off until someone can get around to figuring out a better way. There’s no use having hypothetical recognition, but no workflow to act on what is generate (other than compliance).

This is where technologies that use ML can help. There are two basic approaches...

One is to avoid alerting until multiple conditions are met that indicate a high probability of threat activity. In this scenario, rather than alerting on the 1st, 2nd, 3rd and 4th ‘suspicious activities’, you wait until you have a critical mass of indicators, and then you generate one high fidelity alert that has a much greater weighting to be malicious. This requires both a high level of precision and accuracy in alerting, and naturally some trade off in the time that can pass before an alert for malicious activity is generated.

The other is to alert on ‘suspicious actives 1-4' and let an analyst or automated process decide if this merits further investigation. This approach sacrifices accuracy for precision, but provides rapid context on whether one, or multiple, conditions are met that push the machine(s) up the priority list in the triage queue. To solve for the lower level of accuracy, this approach can make decisions about how long to sustain alerting. For example, if a host triggers multiple anomaly detection models, rather than continue to send alerts (and risk the SOC deciding to turn them off), the technology can pause alerts after a certain threshold. If a machine has not been quarantined or taken off the network after 10 highly suspicious behaviors are flagged, there is a reasonable assumption that the analyst will have dug into these and found the activity is legitimate.

Punchline 1: the value of Continued Recognition even when 'not malicious'

The topic of paused detections was raised after a recent joint exercise between PBX Group Security and Darktrace in testing Darktrace’s recognition. After a machine being used by the PBX Red Team breached multiple high priority models on Darktrace, the technology stopped alerting on further activity. This was because the initial alerts would have been severe enough to trigger a SOC workflow. This approach is designed to solve the problem of alert overload on a machine that is behaving anomalously but is not in fact malicious. Rather than having the SOC turn off alerts for that machine (which could later be used maliciously), the alerts are paused.

One of the outcomes of the test was that the PBX Detect team advised they would still want those alerts to exist for context to see what else the machine does (i.e. to understand its pattern of life). Now, rather than pausing alerts, Darktrace is surfacing this to customers to show where a rule is being paused and create an option to continue seeing alerts for a machine that has breached multiple models.

Which leads us on to our next point…

Punchline 2: the need for Atomic Tests for detection

Both Darktrace and Photobox Security are big believers in Atomic Red Team testing, which involves ‘unit tests’ that repeatedly (or at a certain frequency) test a detection using code. Unit tests automate the work of Red Teams when they discovery control strengths (which you want to monitor continuously for uptime) or control gaps (which you want to monitor for when they are closed). You could design atomic tests to launch a series of particular attacks / threat actor actions from one machine in a chained event. Or you could launch different discreet actions from different machines, each of which has no prior context for doing bad stuff. This allows you to scale the sample size for testing what recognition you have (either through ML or more traditional SIEM alerting). Doing this also means you don't have to ask Red Teams to repeat the same tests again, allowing them to focus on different threat paths to achieve objectives.

Mitre Att&ck is an invaluable framework for this. Many vendors are now aligning to Att&ck to show what they can recognize relating to attack TTPs (Tools, Tactics and Procedures). This enables security teams to map what TTPs are relevant to them (e.g. by using threat intel about the campaigns of threat actor groups that are targeting them). Atomic Red Team tests can then be used to assure that expected detections are operational or find gaps that need closing.

If you miss detections, then you know you need to optimise the recognition you have. If you get too many recognitions outside of the atomic test conditions, you either have to accept a high false positive rate because of the nature of the network, or you can tune your detection sensitivity. The opportunities to do this with technology based on ML and anomaly detection are significant, because you can quickly see for new attack types what a unit test tells you about your current detections and that coverage you think you have is 'as expected'.

Punchline 3: collaboration for the win

Using well-structured Red Team exercises can help your organisation and your technology partners learn new things about how we can collectively find and halt evil. They can also help defenders learn more about good assumptions to build into ML models, as well as covering edge cases where alerts have 'business intelligence' value vs ‘finding bad’.

If you want to understand the categorisations of ways that your populations of machines act over time, there is no better way to do it than through anomaly detection and feeding alerts into a system that supports SOC operations as well as knowledge management (e.g. a graph database).

Working like this means that we also help get the most out of the visibility and recognition we have. Security solutions can be of huge help to Network and Operations teams for troubleshooting or answering questions about network architecture. Often, it’s just a shift in perspective that unlocks cross-functional value from investments in security tech and process. Understanding that recognition doesn’t stop with security is another great example of where technologies that let you build your own logic into recognition can make a huge difference above protecting the bottom line, to adding top line value.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Max Heinemeyer
Global Field CISO

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June 30, 2026

5 Ways AI is changing traditional security models according to modern CISOs

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The Reality of Securing AI in Motion

Traditional security tools were built for environments defined by fixed rules and predictable workflows. But AI behavior is non-deterministic. The same prompt can produce different outcomes, and risk often emerges gradually as AI behavior adapts, and permissions drift over time. This creates a constantly shifting environment where security teams are working to define control in a system that resists stability. “In AI security, yesterday's priorities can become tomorrow's blind spots. The landscape shifts that fast,” warned the SVP and Head of Technology and Cybersecurity of a real estate investment trust. Conventional approaches, which rely on establishing and maintaining a steady baseline, struggle to keep up with that level of change.

At the same time, AI adoption is accelerating across organizations, often faster than security teams can implement the controls needed to manage it. “The car is being built while it’s already on the road,” explained the CISO of a global private fund administrator. “The threats we're securing against today won't be the threats we're facing tomorrow. What kept us up three months ago looks nothing like what we're dealing with today.”

As businesses move quickly to unlock value from AI, security teams are left closing gaps in real time, while also facing adversaries who are using AI to make their attacks more scalable, adaptive, and difficult to detect. In this recent roundtable discussion of CISOs and security leaders, five themes emerged around AI cyber risk.  

1. AI agents with human access but no human judgment

In Darktrace’s 2026 State of AI Cybersecurity report, 96% of the surveyed security professionals agree that AI significantly improves the speed and efficiency with which they work. Yet, 92% admitted that they’re concerned with the security implications of the use of AI agents across their workforce.

AI agents now operate with human-level permissions across systems, acting at machine speed, orchestrating actions across platforms, and making decisions without the judgment or caution a person would apply. Unlike human users, they cannot be expected to pause and question whether a given action is appropriate.

Their identities are also difficult to inventory, govern, and audit. As agents become easier to deploy than legacy IT systems ever were, organizations are quickly losing track of what is running, what it has access to, and what it is doing. This creates a growing class of highly privileged, autonomous actors operating without the visibility or oversight that traditional identity and access controls were designed to provide.“While AI adoption is critical to running a modern business, AI alone can’t solve all our cybersecurity challenges,” said a global financial sector CISO. “We still need think critically and use human judgement. Those are two things AI can’t do.”

This lack of human judgment becomes especially risky as new architectures, such as Model Context Protocol (MCP), can expand how agents connect to data, tools, and external systems. By design, MCP enables agents to dynamically discover and interact with new resources, increasing flexibility but also introducing new pathways for unintended access, data exposure, or abuse if not properly governed.

The CISO of a fund administrator highlighted one emerging vector as an example: rogue MCP servers. “Our developers want to move quickly and bring value to the business, but technologies like these can unintentionally expose sensitive data in ways that would never have happened before.”

2. Increased digital complexity and expanded attack surface

AI activity rarely stays contained. A single prompt can trigger a chain of actions across networks, email, cloud infrastructure, SaaS platforms, endpoints, identity systems, and development environments, spanning systems that were never designed to be secured as a single, connected flow. This expands both the scale and complexity of what security teams need to monitor and defend.

Yet no single control has visibility across that entire chain. “You can’t defend effectively what you can’t see,” cautioned the private fund administrator CISO. As AI-driven activity moves fluidly across environments, gaps in coverage become inevitable, creating blind spots that attackers can exploit.

Threat actors are already capitalizing on this lack of visibility. “Threat actors have advanced their use of generative AI to launch more convincing phishing campaigns, automate social engineering, and scale attacks with greater precision down to the individual level,” said the SVP of Technology and Cybersecurity for the real estate investment trust. What was once manual and targeted can now be automated and personalized at scale, making attacks harder to detect and easier to execute.

At the same time, the pace of exploitation is accelerating. As a global CISO operating across 40+ countries described it: “Zero-day vulnerabilities are no longer zero day; it’s minus one day. By the time you get to it and address it, it’s already a problem.” By the time risk is identified, it has often already been realized.

The result is a rapidly expanding and increasingly interconnected attack surface that challenges security teams to maintain visibility, context, and control across AI-driven activity.

3. Shadow AI is already everywhere

76% of organizations now cite shadow AI as a problem, one that is spreading through organizations in ways that are hard to track and even harder to control.

Employees are experimenting with publicly available Gen AI tools. Teams are spinning up low-code automations on their own. SaaS providers are quietly embedding AI into existing products. Developers are plugging AI services directly into workflows, often without pausing to consider what that exposure means.

The result is a lack of visibility into:

  • What AI tools are being used
  • What data those tools can access
  • Where prompts and outputs are going
  • Which AI agents are interacting with enterprise systems

The SVP of Cybersecurity at a real estate investment trust described the shift: “Before, I was worried about someone sending data erroneously to their personal email. Now we have all these agents online that people are utilizing, and we’re looking at those vectors as well.” For security teams, this means operating without a complete view of how AI is being used, what it can access, and where risk may already be emerging.

4. Built-in guardrails are not enough

Organizations often assume that native AI guardrails or provider-level controls are sufficient to manage AI risk. But securing AI requires ongoing visibility, oversight, and governance, not just controls configured at deployment. "It’s a misconception that adopting AI is going to solve all your problems,” warns a global financial services CISO.

Security leaders are increasingly recognizing the limitations of these controls as:

  • Fragmented and difficult to enforce consistently across multiple AI systems, workflows, and environments
  • Ambiguous in terms of accountability due to shared responsibility for AI governance between IT, security, developers, business teams, and third-party providers
  • Limited in end-to-end oversight, leaving gaps that stretch from the initial prompt all the way through to the downstream impact of an agent's actions

Securing AI demands more than simple prompt filtering or static policy enforcement. It requires understanding intent, behavior, and context across both human and AI activity.

The next phase of cybersecurity: securing AI

To safely and responsibly adopt AI at scale, organizations need a new operational model for cybersecurity that’s capable of:

• Understanding AI behavior

• Identifying risk in real time

• Maintaining governance without slowing innovation

The CSO of a $10 billion municipal utility organization described the challenge with precision: “We have to move at the speed of innovation and risk, because both are accelerating faster than ever.”

Embrace AI with confidence with Darktrace / SECURE AI

Darktrace has introduced Darktrace / SECURE AI™, a new product within the Darktrace ActiveAI Security Platform™  ,designed to provide enterprise-wide security for AI by applying industry leading behavioral analysis to how prompts, agents, and AI systems are used.

Darktrace / SECURE AITM delivers real-time visibility and control across Enterprise and SaaS GenAI prompts, AI agent identities, development and production environments, and Shadow AI - detecting even subtle misuse, misconfiguration, and drift that traditional, rule-based controls simply do not understand. By interpreting context and intent across humans and machines, Darktrace enables organizations to adopt AI at scale without introducing unmanaged risk

What makes this possible is Darktrace’s decade-long maturity and expertise in behavioral understanding and AI-native cybersecurity. Achieved with Self-Learning AI that has been proven across more than 10,000 organizations, Darktrace understands what “normal” looks like for a business, across its users, systems, and now AI, so that meaningful deviations can be detected and acted on before they become incidents.

With one CISO describing Darktrace’s Self-Learning AI as “a leap forward compared to other tools” and another as a “force multiplier,” the technology can interpret ambiguous interactions, understand how access accumulates over time, and recognize when behavior, human or machine, begins to drift.

“Strategically, we’re looking to gain more visibility into how AI is operating across the environment and achieve greater control over what AI should be allowed to access and do,” shared the CISO at a private fund administrator.  

“What I’ve seen from Darktrace / SECURE AI is extremely promising. I have tremendous confidence in Darktrace’s vision for where this is headed and its ability to execute on this new solution.”

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June 29, 2026

How Darktrace Transformed Cybersecurity at Our Health Center: A CIO’s Perspective

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How Darktrace Transformed Cybersecurity at Our Health Center: A CIO’s Perspective

In my role as CIO, I bring years of experience leading IT for healthcare organizations. I’ve seen firsthand the unique cybersecurity challenges that nonprofit health centers face: limited budgets, small IT teams, and the constant pressure to prioritize patient care over technology investments. Yet, the threat landscape for health is relentless, and the stakes for protecting patient data and ensuring operational continuity have never been higher. It’s a balancing act.

The search for a better solution

Like many nonprofits, organizations I work at start with Microsoft’s security stack. The discounted pricing for nonprofits makes it an obvious choice, and Microsoft Defender provided a solid foundation for endpoint and email security. However, I quickly realized that relying on a single vendor, even one as robust as Microsoft, left gaps in our defenses. Cybersecurity is never one-size-fits-all, which is why my preference was to layer an additional solution on top of our native security to improve our security posture.

Teams needed a solution that could layer seamlessly on top of Microsoft, without adding complexity or draining limited resources. That’s when I found Darktrace. I had heard of their reputation after seeing how other organizations used Darktrace to secure their infrastructure and was impressed by their AI-native, agentless approach and agreed to a proof of value (POV).

Our goal was to elavate Microsoft with an additional layer of intelligence- one that could seamlessly integrate, operate autonomously, and support a small team without increasing overhead. We turned to Darktrace because its AI-native, agentless approach offered a fundamentally different way to detect and respond to threats, learning our environment in real time and filling gaps that traditional tools can miss. With a quick POV, we were able to validate how effectively Darktrace works alongside Microsoft to deliver a more complete and resilient security architecture.

Why Darktrace stood out

From the start, Darktrace differentiated itself in several critical ways:

  • Deep visibility: Unlike other solutions that rely simply on host-based monitoring with endpoint agents, Darktrace operates passively at the network layer and integrates via APIs for email and identity security. This gave full visibility into network traffic that we previously didn’t have, going beyond our existing endpoint-based tools without adding additional maintenance overhead for our small IT team.
  • AI-native from the ground up: Darktrace wasn’t just layering AI on top of an existing product; it was built with AI at its core. Their autonomous detection and response to threats immediately reduced the need for constant human supervision. In a world where cyber-attacks are increasingly sophisticated and subtle, having an AI that learns our environment and adapts in real time is invaluable.
  • Comprehensive coverage: We started with a POV focused on email security, but quickly expanded to full deployment across our entire infrastructure. Darktrace’s products now protect our email, network, and identity layers, providing visibility and defense against lateral movement and abnormal behavior that traditional tools often miss.

Integration and workflow: Smooth and simple

One of the most impressive aspects of Darktrace is how easy it was to integrate into an existing environment. For network security, it was as simple as plugging an appliance into our top-of-rack switch – no downtime, no complex configuration. For email and identity, API integrations meant we could be up and running in hours, not weeks.

This simplicity extended to day-to-day operations. Our IT team received regular security reports, and any time we had questions or needed to adjust policies, Darktrace’s support team was there with white-glove service. Their responsiveness- even in the middle of the night- gave us confidence that we had true partners, not just a vendor.

Real-world impact: Threats stopped, time saved

The results spoke for themselves. During the time with Darktrace, I did not experience any security incidents. The team slept better at night knowing that Darktrace was monitoring for anomalies and proactively blocking suspicious activity, alerting us even before we noticed anything was wrong.

A memorable example was during an Electronic Health Record (EHR) upgrade, when my team forgot to adjust the policy in advance. Darktrace’s autonomous response was so effective that it blocked our upgrade activities- proof that nothing, not even internal changes, could slip by unnoticed. This level of vigilance meant that ransomware, data exfiltration attempts, or insider threats would be detected and contained before causing harm.

While I can’t share specific ROI numbers, the value was clear: we’ve avoided costly breaches, reduced the time spent investigating alerts, and eliminated the performance drag of agent-based tools. With Darktrace layered on top of Microsoft, I’ve hit the right balance of maximum protection with minimal spending. The cost of Darktrace / EMAIL was competitive, especially when factoring in the included Managed Detection and Response (MDR) service, which provides expert human oversight on top of the AI.

Key differentiators over the competition

  • Extending visibility beyond the endpoint: Traditional host-based monitoring solutions, such as EDR, play a critical role in securing individual devices. By adding a network detection and response (NDR) layer, we gained visibility into activity across our wider digital environment, surfacing threats that move laterally, operate between devices, or bypass endpoint controls. Darktrace also stood out for its ability to learn our normal patterns of behavior and identify subtle deviations in real time, not just known indicators of compromise. Because this is delivered through passive, non-disruptive monitoring, we were able to strengthen our defenses without adding complexity or impacting performance.
  • Layered security without complexity: Darktrace elevated our Microsoft foundation without creating conflicts or requiring us to disable existing protections. This layered approach maximized our security posture without adding operational burden.
  • Expert partnership: Beyond technology, Darktrace’s team acted as true partners, guiding us through deployment, providing ongoing support, and helping us interpret findings. This partnership was as valuable as the technology itself.

Advice for other nonprofits

If you’re an IT leader in a nonprofit, my advice is simple: look for solutions that are easy to deploy, intelligent in their response, and cost-effective. Don’t settle for more endpoint based tools that overlap with what you already have. Seek out a layered approach that covers your blind spots – especially at the network and email layers- at a price point that suits your organization.

Most importantly, don’t be afraid to evaluate new solutions. Even if you’re inundated with vendor pitches, you owe it to your organization to explore options that could save you time, money, and sleepless nights.

For organizations I work at, combining Microsoft’s security stack with Darktrace’s AI-native, platform struck the right balance between protection and practicality. We gained enterprise-grade security without sacrificing performance or stretching our budget. In the end, that meant more resources for what matters most: delivering care to our patients. If you’re facing similar challenges, I encourage you to consider how Darktrace could transform your security posture, and give your team the peace of mind they deserve.

For the organization I work in, combining Microsoft with Darktrace delivered a clear step-change in our security posture. Microsoft provided the foundation, while Darktrace’s behavioral intelligence added visibility into the unknown, surfacing emerging threats based on deviations in real-time activity, not just known indicators.

The result was enterprise-grade protection without added overhead, allowing us to stay focused on patient outcomes, not security operations. For organizations facing similar pressures, this layered approach offers a smarter, more efficient path to securing modern environments.

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About the author
Mice Chen
Chief Information Security Officer
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