Discover how AI cyber defenses safeguard SaaS applications from cyber threats, ensuring efficiency without compromising security.
It’s no secret that collaboration is the bedrock of business. In fact, a Stanford University study demonstrated that merely priming employees to act in a collaborative fashion — without changing their environment or workflow — makes them more engaged, more persistent, more successful, and less fatigued.
To digitally optimize this biologically ingrained capacity for teamwork, businesses the world over have adopted Software as a Service (SaaS) applications that facilitate the sharing of information between multiple users. Run via centralized, cloud-hosted data centers rather than on local hardware, such applications offer financial and technical benefits to companies of all sizes, from storage savings to reliable connectivity to support speed. Yet it is their collaborative nature that has positioned SaaS software at the heart of the modern enterprise.
Figure 1: The projected number of applications used. Source: Blissfully.
At the same time, the interactivity of cloud services renders them an attractive target for advanced cyber-criminals, who can often leverage a single user’s credentials to compromise dozens of other accounts. And while leading vendors conform to high security standards, the cyber defenses they employ nonetheless have a common weakness: human error on the customer end. By launching sophisticated attacks like those in the case studies below, today’s threat actors are increasingly gaining access to cloud services through the front door, necessitating a fundamentally different security approach that can detect when credentialed users behave — ever so slightly — out of character.
SaaS security issues: Sensitive file access
Among the key challenges is balancing the convenience of open access to information with the imperative of protecting privileged assets. Indeed, with hundreds or even thousands of employees sharing a welter of files and databases at all times, safeguarding SaaS applications against insider threat is extraordinarily difficult with traditional security tools, which use fixed rules and signatures to catch only known, external cyber-attacks. Rather, detecting when credentialed users enter parts of these applications where they don’t belong requires AI security systems that understand their typical online behavior well enough to spot subtle anomalies. And as employees’ responsibilities and privileges inevitably change, such systems must be able to adapt while ‘on the job’.
The necessity of this AI-driven approach to cyber defense recently came to light when Darktrace detected a serious threat on the network of a European bank. After stealing credentials or otherwise gaining access, cyber-criminals will frequently run scripts to identify files containing keywords like “password.” Such was the case with the attackers that Darktrace thwarted, who had managed to find an Office 365 SharePoint file that stored unencrypted passwords. As they had already breached the network, the attackers could have reasonably expected to be in the clear — having already successfully bypassed any conventional security controls.
However, while these attackers would likely have exploited the cleartext passwords to escalate their privileges and further infiltrate the organization, Darktrace AI flagged the activity as anomalous for the bank’s particular network because it breached the following model: “Unusual SaaS Sensitive File Access.” Ultimately, the AI’s nuanced and evolving understanding of what constitutes “unusual” behavior for each of the bank’s users and devices proved critical, given that the suspicious file access may well have been benign in other circumstances.
Social engineering attacks
Perhaps the most difficult cloud-based attacks to counter are those that rely on social engineering, since they involve deceiving employees into handing over their credentials and other lucrative information voluntarily. In these cases, AI anomaly detection is the optimal security strategy, as thwarting a social engineering threat before it’s too late means protecting employees from their own mistakes.
In 2018, Darktrace detected a device on the network of a UK property development company that had attempted to connect to a rare external domain — two seconds after landing on office365.com. The domain had a suspicious name and offered HTTP connections to a form containing sensitive data transmitted in plain text, which would be vulnerable to a man-in-the-middle (MITM) attack. Further investigation indicated that an employee at the property development company had been tricked by a shortened URL in a phishing email to visit the suspicious domain, showing the legitimate looking Office 365 login page below:
Figure 2: A screenshot of the suspicious domain. A minor spelling mistake — “someone” spelt as “sorneone” — appears in the login field of the otherwise legitimate-looking pop-up window.
Despite the user actively clicking on the URL to visit the page, Darktrace flagged the event as threatening due to the rarity of the destination domain in comparison to company’s normal network activity. Artificial intelligence has consistently demonstrated this ability to provide a safety net for human error — flagging anomalous connections and rare domains regardless of how well they may be disguised to the unsuspecting user.
SaaS security solutions
From social engineering attacks to insider threats to stolen credentials, the inherent risks are largely user-dependent. As a consequence, any security tool up to the task of defending these applications must understand how these users work, evolve, and collaborate.
Indeed, it is precisely the sought-after interconnectedness and collaborative nature of cloud platforms which makes the potential reward for attackers so great, as a single breach could allow them to compromise an entire company. Yet the efficiencies promised need not come at the cost of security, since the latest AI cyber defenses shine a light on even the most remote corners of the cloud.
Like this and want more?
Receive the latest blog in your inbox
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Newsletter
Stay ahead of threats with the Darktrace blog newsletter
Get the latest insights from the cybersecurity landscape, including threat trends, incident analysis, and the latest Darktrace product developments – delivered directly to your inbox, monthly.
Thanks, your request has been received
A member of our team will be in touch with you shortly.
Oops! Something went wrong while submitting the form.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Author
Justin Fier
SVP, Red Team Operations
Justin is one of the US’s leading cyber intelligence experts, and holds the position of SVP, Red Team Operations at Darktrace. His insights on cyber security and artificial intelligence have been widely reported in leading media outlets, including the Wall Street Journal, CNN, The Washington Post, and VICELAND. With over 10 years’ experience in cyber defense, Justin has supported various elements in the US intelligence community, holding mission-critical security roles with Lockheed Martin, Northrop Grumman Mission Systems and Abraxas. Justin is also a highly-skilled technical specialist, and works with Darktrace’s strategic global customers on threat analysis, defensive cyber operations, protecting IoT, and machine learning.
A snake in the net: Defending against AiTM phishing threats and Mamba 2FA
What are Adversary-in-the-Middle (AiTM) phishing kits?
Phishing-as-a-Service (PhaaS) platforms have significantly lowered the barriers to entry for cybercriminals, enabling a new wave of sophisticated phishing attacks. Among the most concerning developments in this landscape is the emergence of Adversary-in-the-Middle (AiTM) phishing kits, which enhance traditional phishing tactics by allowing attackers to intercept and manipulate communications in real-time. The PhaaS marketplace offers a wide variety of innovative capabilities, with basic services starting around USD 120 and more advanced services costing around USD 250 monthly [1].
These AiTM kits are designed to create convincing decoy pages that mimic legitimate login interfaces, often pre-filling user information to increase credibility. By acting as a man-in-the-middle, attackers can harvest sensitive data such as usernames, passwords, and even multi-factor authentication (MFA) tokens without raising immediate suspicion. This capability not only makes AiTM attacks more effective but also poses a significant challenge for cybersecurity defenses [2].
Mamba 2FA is one such example of a PhaaS strain with AiTM capabilities that has emerged as a significant threat to users of Microsoft 365 and other enterprise systems. Discovered in May 2024, Mamba 2FA employs advanced AiTM tactics to bypass MFA, making it particularly dangerous for organizations relying on these security measures.
What is Mamba 2FA?
Phishing Mechanism
Mamba 2FA employs highly convincing phishing pages that closely mimic legitimate Microsoft services like OneDrive and SharePoint. These phishing URLs are crafted with a specific structure, incorporating Base64-encoded parameters. This technique allows attackers to tailor the phishing experience to the targeted organization, making the deception more effective. If an invalid parameter is detected, users are redirected to a benign error page, which helps evade automated detection systems [5].
Figure 1: Phishing page mimicking the Microsoft OneDrive service.
Real-Time Communication
A standout feature of Mamba 2FA is its use of the Socket.IO JavaScript library. This library facilitates real-time communication between the phishing page and the attackers' backend servers. As users input sensitive information, such as usernames, passwords, and MFA tokens on the phishing site, this data is immediately relayed to the attackers, enabling swift unauthorized access [5].
Multi-Factor Authentication Bypass
Mamba 2FA specifically targets MFA methods that are not resistant to phishing, such as one-time passwords (OTPs) and push notifications. When a user enters their MFA token, it is captured in real-time by the attackers, who can then use it to access the victim's account immediately. This capability significantly undermines traditional security measures that rely on MFA for account protection.
Infrastructure and Distribution
The platform's infrastructure consists of two main components: link domains and relay servers. Link domains handle initial phishing attempts, while relay servers are responsible for stealing credentials and completing login processes on behalf of the attacker. The relay servers are designed to mask their IP addresses by using proxy services, making it more difficult for security systems to block them [3].
Evasion Techniques
To evade detection by security tools, Mamba 2FA employs several strategies:
Sandbox Detection: The platform can detect if it is being analyzed in a sandbox environment and will redirect users to harmless pages like Google’s 404 error page.
Dynamic URL Generation: The URLs used in phishing attempts are frequently rotated and often short-lived to avoid being blacklisted by security solutions.
HTML Attachments: Phishing emails often include HTML attachments that appear benign but contain hidden JavaScript that redirects users to the phishing page [5].
Darktrace’s Coverage of Mamba 2FA
Starting in July 2024, the Darktrace Threat Research team detected a sudden rise in Microsoft 365 customer accounts logging in from unusual external sources. These accounts were accessed from an anomalous endpoint, 2607:5500:3000:fea[::]2, and exhibited unusual behaviors upon logging into Software-as-a-Service (SaaS) accounts. This activity strongly correlates with a phishing campaign using Mamba 2FA, first documented in late June 2024 and tracked as Mamba 2FA by Sekoia [2][3].
Darktrace / IDENTITY was able to identify the initial stages of the Mamba 2FA campaign by correlating subtle anomalies, such as unusual SaaS login locations. Using AI based on peer group analysis, it detected unusual behavior associated with these attacks. By leveraging Autonomous Response actions, Darktrace was able to neutralize these threats in every instance of the campaign detected.
On July 23, a SaaS user was observed logging in from a rare ASN and IP address, 2607:5500:3000:fea::2, originating from the US and successfully passed through MFA authentication.
Figure 2: Model Alert Event Log showing Darktrace’s detection of a SaaS user mailbox logging in from an unusual source it correlates with Mamba 2FA relay server.
Almost an hour later, the SaaS user was observed logging in from another suspicious IP address, 45.133.172[.]86, linked to ASN AS174 COGENT-174. This IP, originating from the UK, successfully passed through MFA validation.
Following this unusual access, the SaaS user was notably observed reading emails and files that could contain sensitive payment and contract information. This behavior suggests that the attacker may have been leveraging contextual information about the target to craft further malicious phishing emails or fraudulent invoices. Subsequently, the user was detected creating a new mailbox rule titled 'fdsdf'. This rule was configured to redirect emails from a specific domain to the 'Deleted Items' folder and automatically mark them as read.
Implications of Unusual Email Rules
Such unusual email rule configurations are a common tactic employed by attackers. They often use these rules to automatically forward emails containing sensitive keywords—such as "invoice”, "payment", or "confidential"—to an external address. Additionally, these rules help conceal malicious activities, keeping them hidden from the target and allowing the attacker to operate undetected.
Figure 3: The model alert “SaaS / Compliance / Anomalous New Email Rule,” pertaining to the unusual email rule created by the SaaS user named ‘fdsdf’.
Blocking the action
A few minutes later, the SaaS user from the unusual IP address 45.133.172[.]86 was observed attempting to send an email with the subject “RE: Payments.” Subsequently, Darktrace detected the user engaging in activities that could potentially establish persistence in the compromised account, such as registering a new authenticator app. Recognizing this sequence of anomalous behaviors, Darktrace implemented an Autonomous Response inhibitor, disabling the SaaS user for two hours. This action effectively contained potential malicious activities, such as the distribution of phishing emails and fraudulent invoices, and gave the customer’s security team the necessary time to conduct a thorough investigation and implement appropriate security measures.
Figure 4: Device Event Log displaying Darktrace’s Autonomous Response taking action by blocking the SaaS account.
Figure 5: Darktrace / IDENTITY highlighting the 16 model alerts that triggered during the observed compromise.
In another example from mid-July, similar activities related to the campaign were observed on another customer network. A SaaS user was initially detected logging in from the unusual external endpoint 2607:5500:3000:fea[::]2.
Figure 6: The SaaS / Compromise / SaaS Anomaly Following Anomalous Login model alert was triggered by an unusual login from a suspicious IP address linked to Mamba 2FA.
A few minutes later, in the same manner as demonstrated in the previous case, the actor was observed logging in from another rare endpoint, 102.68.111[.]240. However, this time it was from a source IP located in Lagos, Nigeria, which no other user on the network had been observed connecting from. Once logged in, the SaaS user updated the settings to "User registered Authenticator App with Notification and Code," a possible attempt to maintain persistence in the SaaS account.
Figure 7: Darktrace / IDENTITY highlighted the regular locations for the SaaS user. The rarity scores associated with the Mamba 2FA IP location and another IP located in Nigeria were classified as having very low regularity scores for this user.
Based on unusual patterns of user behavior, a Cyber AI Analyst Incident was also generated, detailing all potential account hijacking activities. Darktrace also applied an Autonomous Response action, disabling the user for over five hours. This swift action was crucial in preventing further unauthorized access, potential data breaches and further implications.
Figure 8: Cyber AI Analyst Incident detailing the unusual activities related to the SaaS account hijacking.
Since the customer had subscribed to Darktrace Security Operations Centre (SOC) services, Darktrace analysts conducted an additional human investigation confirming the account compromise.
How Darktrace Combats Phishing Threats
The initial entry point for Mamba 2FA account compromises primarily involves phishing campaigns using HTML attachments and deceptive links. These phishing attempts are designed to mimic legitimate Microsoft services, such as OneDrive and SharePoint, making them appear authentic to unsuspecting users. Darktrace / EMAIL leverages multiple capabilities to analyze email content for known indicators of phishing. This includes looking for suspicious URLs, unusual attachments (like HTML files with embedded JavaScript), and signs of social engineering tactics commonly used in phishing campaigns like Mamba 2FA. With these capabilities, Darktrace successfully detected Mamba 2FA phishing emails in networks where this tool is integrated into the security layers, consequently preventing further implications and account hijacks of their users.
Mamba 2FA URL Structure and Domain Names
The URL structure used in Mamba 2FA phishing attempts is specifically designed to facilitate the capture of user credentials and MFA tokens while evading detection. These phishing URLs typically follow a pattern that incorporates Base64-encoded parameters, which play a crucial role in the operation of the phishing kit.
The URLs associated with Mamba 2FA phishing pages generally follow this structure [6]:
https://{domain}/{m,n,o}/?{Base64 string}
Below are some potential Mamba 2FA phishing emails, with the Base64 strings already decoded, that were classified as certain threats by Darktrace / EMAIL. This classification was based on identifying multiple suspicious characteristics, such as HTML attachments containing JavaScript code, emails from senders with no previous association with the recipients, analysis of redirect links, among others. These emails were autonomously blocked from being delivered to users' inboxes.
Figure 9: Darktrace / EMAIL highlighted a possible phishing email from Mamba 2FA, which was classified as a 100% anomaly.
Figure 10: Darktrace / EMAIL highlighted a URL that resembles the characteristics associated with Mamba 2FA.
Conclusion
The rise of PhaaS platforms and the advent of AiTM phishing kits represent a concerning evolution in cyber threats, pushing the boundaries of traditional phishing tactics and exposing significant vulnerabilities in current cybersecurity defenses. The ability of these attacks to effortlessly bypass traditional security measures like MFA underscores the need for more sophisticated, adaptive strategies to combat these evolving threats.
By identifying and responding to anomalous activities within Microsoft 365 accounts, Darktrace not only highlights the importance of comprehensive monitoring but also sets a new standard for proactive threat detection. Furthermore, the autonomous threat response capabilities and the exceptional proficiency of Darktrace / EMAIL in intercepting and neutralizing sophisticated phishing attacks illustrate a robust defense mechanism that can effectively safeguard users and maintain the integrity of digital ecosystems.
Credit to Patrick Anjos (Senior Cyber Analyst) and Nahisha Nobregas (Senior Cyber Analyst)
Appendices
Darktrace Model Detections
SaaS / Access / M365 High Risk Level Login
SaaS / Access / Unusual External Source for SaaS Credential Use
SaaS / Compromise / Login From Rare Endpoint While User Is Active
SaaS / Compliance / M365 Security Information Modified
SaaS / Compromise / Unusual Login and New Email Rule
Protecting your hybrid cloud: The future of cloud security in 2025 and beyond
Cloud security in 2025
The future of cybersecurity is being shaped by the rapid adoption of cloud technologies.
As Gartner reports, “By 2027, more than 70% of enterprises will use industry cloud platforms to accelerate their business initiatives, up from less than 15% in 2023” [1].
As organizations continue to transition workloads and sensitive data to cloud environments, the complexity of securing distributed infrastructures grows. In 2025, cloud security will need to address increasingly sophisticated threats with innovative approaches to ensure resilience and trust.
Emerging threats in cloud security:
Supply chain attacks in the cloud: Threat actors are targeting vulnerabilities in cloud networks, including third-party integrations and APIs. These attacks can have wide-spanning impacts, jeopardizing data security and possibly even compromising multiple organizations at once. As a result, robust detection and response capabilities are essential to identify and neutralize these attacks before they escalate.
Advanced misconfiguration exploits: Misconfigurations remain a leading cause of cloud security breaches. Attackers are exploiting these vulnerabilities across dynamic infrastructures, underscoring the need for tools that provide continuous compliance validation in the future of cloud computing.
Credential theft with evolving Tactics, Techniques, and Procedures (TTPs): While credential theft can result from phishing attacks, it can also happen through other means like malware, lateral movement, data breaches, weak and reused passwords, and social engineering. Adversarial innovation in carrying out these attacks requires security teams to use proactive defense strategies.
Insider threats and privilege misuse: Inadequate monitoring of Identity and Access Management (IAM) in cloud security increases the risk of insider threats. The adoption of zero-trust architectures is key to mitigating these risks.
Threats exploiting dynamic cloud scaling: Attackers take advantage of the dynamic nature of cloud computing, leveraging ephemeral workloads and autoscaling features to evade detection. This makes adaptive and AI-driven detection and response critical because it can more easily parse behavioral data that would take human security teams longer to investigate.
Where the industry is headed
In 2025, cloud infrastructures will become even more distributed and interconnected. Multi-cloud and hybrid models will dominate, so organizations will have to optimize workloads across platforms. At the same time, the growing adoption of edge computing and containerized applications will decentralize operations further. These trends demand security solutions that are agile, unified, and capable of adapting to rapid changes in cloud environments.
Emerging challenges in securing cloud environments
The transition to highly distributed and dynamic cloud ecosystems introduces the following key challenges:
Limited visibility As organizations adopt multiple platforms and services, gaining a unified view of cloud architectures becomes increasingly difficult. This lack of visibility makes it unclear where sensitive data resides, which identities can access it and how, and if there are potential vulnerabilities in configurations and API infrastructure. Without end-to-end monitoring, detecting and mitigating threats in real time becomes nearly impossible.
Complex environments The blend of public, private, and hybrid clouds, coupled with diverse service types (SaaS, PaaS, IaaS), creates a security landscape rife with configuration challenges. Each layer adds complexity, increasing the risk of misconfigurations, inconsistent policy enforcement, and gaps in defenses – all of which attackers may exploit.
Dynamic nature of cloud Cloud infrastructures are designed to scale resources on demand, but this fluidity poses significant challenges to threat detection and incident response. Changes in configurations, ephemeral workloads, and fluctuating access points mean that on-prem network security mindsets cannot be applied to cloud security and many traditional cloud security approaches still fall short in addressing threats in real time.
Looking forward: Protecting the cloud in 2025 and beyond
Addressing these challenges requires innovation in visibility tools, AI-driven threat detection, and policy automation. The future of cloud security hinges on solutions that adapt to complexity and scale, ensuring organizations can securely navigate the growing demands of cloud-first operations.
Unlike supervised ML, which relies on labeled datasets, unsupervised ML identifies patterns and deviations in data without predefined rules, making it particularly effective in dynamic and unpredictable environments like the cloud. By analyzing the baseline behavior in cloud environments, such as typical user activity, network traffic, and resource utilization, unsupervised ML and supporting models can identify behavioral deviations linked to suspicious activity like unusual login times, irregular API calls, or unexpected data transfers, therefore flagging them as potential threats.
Learn more about how multi-layered ML improves real-time cloud detection and response in the data sheet “AI enhances cloud security.”
Agent vs. Agentless deployment
The future of cloud security is increasingly focused on combining agent-based and agentless solutions to address the complexities of hybrid and multi-cloud environments.
This integrated approach enables organizations to align security measures with the specific risks and operational needs of their assets, ensuring comprehensive protection.
Agent-based systems provide deep monitoring and active threat mitigation, making them ideal for high-security environments like financial services and healthcare, where compliance and sensitive data require stringent safeguards.
Meanwhile, agentless systems offer broad visibility and scalability, seamlessly covering dynamic cloud resources without the need for extensive deployment efforts.
Together, a combination of these approaches ensures that all parts of the cloud environment are protected according to their unique risk profiles and functional requirements.
The growing adoption of this strategy highlights a shift toward adaptive, scalable, and efficient security solutions, reflecting the priorities of a rapidly evolving cloud landscape.
Shifting responsibilities: security teams must get more comfortable with cloud mindsets
Traditionally, many organizations left cloud security to dedicated cloud teams. However, it is becoming more and more common for security teams to take on the responsibilities of securing the cloud. This is also true of organizations undergoing cloud migration and spinning up cloud infrastructure for the first time.
Notably, the usual approaches to other types of cybersecurity can’t be applied the exact same way to the cloud. With the inherent dynamism and flexibility of the cloud, the necessary security mindset differs greatly from those for the network or datacenters, with which security teams may be more familiar.
For example, IAM is both critical and distinct to cloud computing, and the associated policies, rules, and downstream impacts require intentional care. IAM rules not only govern people, but also non-human entities like service accounts, API keys, and OAuth tokens. These considerations are unique to cloud security, and established teams may need to learn new skills to reduce security gaps in the cloud.
The importance of visibility: The future of network security in the cloud
As organizations transition to cloud environments, they still have much of their data in on-premises networks, meaning that maintaining visibility across both on-premises and cloud environments is essential for securing critical assets and ensuring seamless operations. Without a unified security strategy, gaps between these infrastructures and the teams which manage them can leave organizations vulnerable to cyber-attacks.
Shared visibility across both on-premises and cloud environments unifies SecOps and DevOps teams, enabling them to generate actionable insights and develop a cohesive approach. This alignment helps confidently mitigate risks across the cloud and network while streamlining workflows and accelerating the cloud migration journey—all without compromising security or operational continuity.
