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January 2, 2023

Analyst's Guide To Cyber AI Loop

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02
Jan 2023
Understand the Cyber AI Loop's functionality in preventing and detecting cyber threats, and how analysts can benefit from Darktrace's AI technology.

On countless occasions, Darktrace has observed cyber-attacks disrupting business operations by using a vulnerable internet-facing asset as a starting point for infection. Finding that one entry point could be all a threat actor needs to compromise an entire organization. With the objective to prevent such vulnerabilities from being exploited, Darktrace’s latest product family includes Attack Surface Management (ASM) to continuously monitor customer attack surfaces for risks, high-impact vulnerabilities and potential external threats. 

An attack surface is the sum of exposed and internet-facing assets and the associated risks a hacker can exploit to carry out a cyber-attack. PREVENT/ASM uses AI to understand what external assets belong to an organization by searching beyond known servers, networks, and IPs across public data sources. 

This blog discusses how Darktrace PREVENT/ASM could combine with DETECT to find potential vulnerabilities and subsequent exploitation within network traffic. In particular, this blog will investigate the assets of a large Australian company which operates in the environmental sciences industry.   

Introducing ASM

In order to understand the link between PREVENT and DETECT, the core features of ASM should first be showcased.

Figure 1: The PREVENT/ASM dashboard.

When facing the landing page, the UI highlights the number of registered assets identified (with zero prior deployment). The tool then organizes the information gathered online in an easily assessable manner. Analysts can see vulnerable assets according to groupings like ‘Misconfiguration’, ‘Social Media Threat’ and ‘Information Leak’ which shows the type of risk posed to said assets.

Figure 2: The Network tab identifies the external facing assets and their hierarchy in a graphical format.

The Network tab helps analysts to filter further to take more rapid action on the most vulnerable assets and interact with them to gather more information. The image below has been filtered by assets with the ‘highest scoring’ risk.

Figure 3: PREVENT/ASM showing a high scoring asset.

Interacting with the showcased asset selected above allows pivoting to the following page, this provides more granular information around risk metrics and the asset itself. This includes a more detailed description of what the vulnerabilities are, as well as general information about the endpoint including its location, URL, web status and technologies used.

  Figure 4: Asset pages for an external web page at risk.

Filtering does not end here. Within the Insights tab, analysts can use the search bar to craft personalized queries and narrow their focus to specific types of risk such as vulnerable software, open ports, or potential cybersquatting attempts from malicious actors impersonating company brands. Likewise, filters can be made for assets that may be running software at risk from a new CVE. 

Figure 5: Insights page with custom queries to search for assets at risk of Log4J exploitation.

For each of the entries that can be read on the left-hand side, a query that could resemble the one on the top right exists. This allows users to locate specific findings beyond those risks that are categorized as critical. These broader searches can range from viewing the inventory as a whole, to seeing exposed APIs, expiring certificates, or potential shadow IT. Queries will return a list with all the assets matching the given criteria, and users can then explore them further by viewing the asset page as seen in Figure 4.

Compromise Scenario

Now that a basic explanation of PREVENT/ASM has been given, this scenario will continue to look at the Australian customer but show how Darktrace can follow a potential compromise of an at-risk ASM asset into the network. 

Having certain ports open could make it particularly easy for an attacker to access an internet-facing asset, particularly those sensitive ones such as 3389 (RDP), 445 (SMB), 135 (RPC Epmapper). Alternatively, a vulnerable program with a well-known exploitation could also aid the task for threat actors.

In this specific case, PREVENT/ASM identified multiple external assets that belonged to the customer with port 3389 open. One of these assets can be labelled as ‘Server A'. Whilst RDP connections can be protected with a password for a given user, if those were weak to bruteforce, it could be an easy task for an attacker to establish an admin session remotely to the victim machine.

Figure 6: Insights tab query filtering for open RDP port 3389.

N or zero-day vulnerabilities associated with the protocol could also be exploited; for example, CVE-2019-0708 exploits an RCE vulnerability in Remote Desktop where an unauthenticated attacker connects to the target system using RDP and sends specially crafted requests. This vulnerability is pre-authentication and requires no user interaction. 

Certain protocols are known to be sensitive according to the control they provide on a destination machine. These are developed for administrative purposes but have the potential to ease an attacker’s job if accessible. Thanks to PREVENT/ASM, security teams can anticipate such activity by having visibility over those assets that could be vulnerable. If this RDP were successfully exploited, DETECT/Network would then highlight the unusual activity performed by the compromised device as the attacker moved through the kill chain.  

There are several models within Darktrace which monitor for risks against internet facing assets. For example, ‘Server A’ which had an open 3389 port on ASM registered the following model breach in the network:

Figure 7: Breach log showing Anomalous Server Activity / New Internet Facing System model for ‘Server A’.

A model like this could highlight a misconfiguration that has caused an internal device to become unexpectedly open to the internet. It could also suggest a compromised device that has now been opened to the internet to allow further exploitation. If the result of a sudden change, such an asset would also be detected by ASM and highlighted within the ‘New Assets’ part of the Insights page. Ultimately this connection was not malicious, however it shows the ability for security teams to track between PREVENT to DETECT and verify an initial compromise.  

A mock scenario can take this further. Using the continued example of an open port 3389 intrusion, new RDP cookies may be registered (perhaps even administrative). This could enable further lateral movement and eventual privilege escalation. Various DETECT models would highlight actions of this nature, two examples are below:

Figure 8: RDP Lateral Movement related model breaches on customer.

Alongside efforts to move laterally, Darktrace may find attempts at reconnaissance or C2 communication from compromised internet facing devices by looking at Darktrace DETECT model breaches including ‘Network Scan’, ‘SMB Scanning’ and ‘Active Directory Reconnaissance’. In this case the network also saw repeated failed internal connections followed by the ‘LDAP Brute-Force Activity model’ around the same time as the RDP activity. Had this been malicious, DETECT would then continue to provide visibility into the C2 and eventual malware deployment stages. 

With the combined visibility of both tools, Darktrace users have support for greater triage across the whole kill chain. For customers also using RESPOND, actions will be taken from the DETECT alerting to subsequently block malicious activity. In doing so, inputs will have fed across the whole Cyber AI Loop by having learnt from PREVENT, DETECT and RESPOND.

This feed from the Cyber AI Loop works both ways. In Figure 9, below, a DETECT model breach shows a customer alert from an internet facing device: 

Figure 9: Model breach on internet-facing server.

This breach took place because an established server suddenly started serving HTTP sessions on a port commonly used for HTTPS (secure) connections. This could be an indicator that a criminal may have gained control of the device and set it to listen on the given port and enable direct connection to the attacker’s machine or command and control server. This device can be viewed by an analyst in its Darktrace PREVENT version, where new metrics can be observed from a perspective outside of the network.

Figure 10: Assets page for server. PREVENT shows few risks for this asset. 

This page reports the associated risks that could be leveraged by malicious actors. In this case, the events are not correlated, but in the event of an attack, this backwards pivoting could help to pinpoint a weak link in the chain and show what allowed the attacker into the network. In doing so this supports the remediation and recovery process. More importantly though, it allows organizations to be proactive and take appropriate security measures required before it could ever be exploited.

Concluding Thoughts

The combination of Darktrace / Attack Surface Management with Darktrace / NETWORK provides wide and in-depth visibility over a company’s infrastructure. Through the Darktrace platform, this coverage is continually learning and updating based on inputs from both. ASM can show companies the potential weaknesses that a cybercriminal could take advantage of. In turn this allows them to prioritize patching, updating, and management of their internet facing assets. At the same time, Darktrace will show the anomalous behavior of any of these internet facing devices, enabling security teams or respond to stop an attack. Use of these tools by an analyst together is effective in gaining informed security data which can be fed back to IT management. Leveraging this allows normal company operations to be performed without the worry of cyber disruption.

Credit to: Emma Foulger, Senior Cyber Analyst at Darktrace

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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Gabriel Hernandez
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March 19, 2025

Global Technology Provider Transforms Email Threat Detection with Darktrace

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At a glance

  • Within just one month of using Darktrace / EMAIL, the volume of suspicious emails requiring analyst attention dropped by 75%, saving analysts 45 hours per month on analysis and investigation.
  • By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on developing new capabilities and tackling more complex, rewarding projects.
  • Darktrace recently detected and blocked a highly sophisticated and personalized phishing email that spoofed a Microsoft SharePoint and Teams website and used advanced engineering to impersonate the school of an employee’s family member.
  • The transition from the incumbent solution to Darktrace / EMAIL was seamless and undetectable to the company’s vast of customers and partners, reinforcing the security organization’s role as a business enabler—protecting the company and reducing risk without adding friction.

Securing a complex, distributed business without disruption

The company remains at the forefront of technological innovation and transformation; however, its success and ambitions come with the challenges of managing a distributed global business—balancing digital advancements, existing technology investments, and evolving compliance requirements.

Optimizing a complex tech stack for scalable growth

The organization operates a diverse technology stack spanning Windows, Mac, Linux, and multiple cloud environments, creating a complex and challenging IT landscape. The company’s Chief Information Security Officer (CISO) emphasizes the need for efficiency and agility. “Our goal is to scale and deliver new capabilities without increasing headcount, ensuring that costs remain proportionate to growth.”

Balancing security, governance, and business agility

Committed to responsible practices, this industry leader prioritizes secure and trustworthy technology for its customers who rely on its solutions. “Balancing business agility with governance is a constant challenge," said the CISO. "There’s always a natural push and pull, which I believe is healthy—but achieving the right balance is delicate.”

Protecting critical workflows without impacting productivity

For the organization, email is much more than just a communication tool. “Email plays a critical role in our engineering workflows and is fundamental to how we build our products.” Because of this, the company is extremely cautious about implementing any solution that could introduce friction or disrupt productivity. “There is zero tolerance for disruption, which is why we take a deliberate and methodical approach when evaluating, selecting, and deploying our tools and solutions,” he said.  

More than a vendor: A security partner invested in success

To ensure an optimal security infrastructure, the enterprise security team regularly evaluates market technologies to their existing solutions. With the rapidly evolving threat landscape, the CISO said they “wanted to validate whether we still had best-in-class protection and the right controls in place to secure our organization. It was about assessing whether we could do better in our ongoing effort to fine-tuning our approach to achieve the best possible outcome.”

The team evaluated 15 different email security vendors based on the following criteria:

  1. Efficacy to detect threats
  2. Ability to integrate with existing tooling
  3. Ease of use
  4. A vendor’s approach to partnership  

They initially narrowed the list to five vendors, conducting demo sessions for deeper evaluations before selecting three finalists for a proof of value (POV). We analyzed actual malicious emails with each vendor to assess the accuracy of their detections, allowing for an objective comparison,” said the CISO. Through this rigorous process, the Darktrace / EMAIL security solution emerged as the best fit for their business. “Darktrace’s product performed well and showed a genuine commitment to partnering with us in the long-term to ensure our success.”

The team objectively understood where there were gaps across the different vendors, where they were strong, and where they could use improvement. “Based on the analysis, we knew that Darktrace / EMAIL could deliver as the data supported it, in our specific use cases.  

Partnership, integrity and respect

Throughout the evaluation process, the importance of partnership and mutual respect remained an essential factor to the CISO. “I wanted a company we could develop a long-term strategic partnership with, one that could extend far deeper than just email.” A key factor in choosing Darktrace was the commitment and engagement of its team at every level of the organization. “Darktrace showed integrity, patience and a genuine investment in building a strong relationship with my team.  That's why we're here today.”

“Together, we've delivered some fantastic outcomes”

For the organization, Darktrace / EMAIL has played a crucial role in reducing risk, empowering analysts, and enabling a lean, effective security strategy. “Together, we've delivered some fantastic outcomes,” said the CISO.  

Reducing risk. Empowering analysts

“Within that first month, we saw a 75% drop in suspicious emails that that required manual review, which reduced the time my team spent analyzing and investigating by 45 hours per month,” said the CISO. The security team values Darktrace / EMAIL not only for its ease of use but also for the time it frees up for more meaningful work. “Giving my team the opportunity to tackle complex challenges they enjoy and find more stimulating is important to me.” As they continue to fine-tune and optimize balance levels within Darktrace / EMAIL, he expects even greater efficiency gains in the coming months.

Maximizing protection while staying lean

It’s important for the security group to be proportionate with their spending, said the CISO. “It's all about what is enough security to enable the business. And that means, as our organization grows, it's important that we are as lean and as efficient as possible to deliver the best outcomes for the business.”  Embracing an AI-powered automated approach is an essential component to achieving that goal. By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on more strategic and proactive initiatives that enable the business.  

Protecting employees from advanced social engineering threats

Recently, Darktrace detected a malicious email targeting an employee, disguised as a spoofed Microsoft SharePoint and Teams website. What made this attack particularly sophisticated was its personalization — it impersonated the school where the employee’s family member attended. Unlike mass malicious emails sent to thousands of people, this was a highly targeted attack, leveraging advanced social engineering tactics to exploit connections within the education system and between family members.  

Protecting without disrupting

A seamless migration is often overlooked but is critical to success for any organization, said the CISO. With a wide ecosystem of partners, email is a highly visible, business-critical function for the organization — "any friction or downtime would have an immediate impact and could throttle the entire business,” he said. However, the transition from their previous solution to Darktrace / EMAIL was exceptionally smooth. “No one realized we changed providers because there was no disruption — no incidents at all. I cannot emphasize just how important that is when I'm trying to position our security organization as an enabling function for the business that protects and reduces risk without adding friction.”

A security partnership for the future

“To survive as a business over the next few years, adopting AI is no longer optional—it’s essential,” said the CISO. However, with the cybersecurity market becoming increasingly saturated, selecting the right solutions and vendors can be overwhelming. He stresses the importance of choosing strategic partners who not only deliver the outcomes you need, but also deeply understand your organization’s unique environment. “You’re only as strong as your partners. Technology innovation and the cybersecurity market are always changing.  At some point every solution will face a challenge—it’s inevitable. The differentiator will be how people respond when that happens.”  

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March 19, 2025

Survey findings: How is AI Impacting the SOC?

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There’s no question that AI is already impacting the SOC – augmenting, assisting, and filling the gaps left by staff and skills shortages. We surveyed over 1,500 cybersecurity professionals from around the world to uncover their attitudes to AI cybersecurity in 2025. Our findings revealed striking trends in how AI is changing the way security leaders think about hiring and SOC transformation. Download the full report for the big picture, available now.

Download the full report to explore these findings in depth

The AI-human conundrum

Let’s start with some context. As the cybersecurity sector has rapidly evolved to integrate AI into all elements of cyber defense, the pace of technological advancement is outstripping the development of necessary skills. Given the ongoing challenges in security operations, such as employee burnout, high turnover rates, and talent shortages, recruiting personnel to bridge these skills gaps remains an immense challenge in today’s landscape.

But here, our main findings on this topic seem to contradict each other.

There’s no question over the impact of AI-powered threats – nearly three-quarters (74%) agree that AI-powered threats now pose a significant challenge for their organization.  

When we look at how security leaders are defending against AI-powered threats, over 3 out of 5 (62%) see insufficient personnel to manage tools and alerts as the biggest barrier.  

Yet at the same time, increasing cyber security staff is at the bottom of the priority list for survey participants, with only 11% planning to increase cybersecurity staff in 2025 – less than in 2024. What 64% of stakeholders are committed to, however, is adding new AI-powered tools onto their existing security stacks.

With burnout pervasive, the talent deficit reaching a new peak, and growing numbers of companies unable to fill cybersecurity positions, it may be that stakeholders realize they simply cannot hire enough personnel to solve this problem, no matter how much they may want to. As a result, leaders are looking for methods beyond increasing staff to overcome security obstacles.

Meanwhile, the results show that defensive AI is becoming integral to the SOC as a means of augmenting understaffed teams.

How is AI plugging skills shortages in the SOC?

As explored in our recent white paper, the CISO’s Guide to Navigating the Cybersecurity Skills Shortage, 71% of organizations report unfilled cybersecurity positions, leading to the estimation that less than 10% of alerts are thoroughly vetted. In this scenario, AI has become an essential multiplier to relieve the burden on security teams.

95% of respondents agree that AI-powered solutions can significantly improve the speed and efficiency of their defenses. But how?

The area security leaders expect defensive AI to have the biggest impact is on improving threat detection, followed by autonomous response to threats and identifying exploitable vulnerabilities.

Interestingly, the areas that participants ranked less highly (reducing alert fatigue and running phishing simulation), are the tasks that AI already does well and can therefore be used already to relieve the burden of manual, repetitive work on the SOC.

Different perspectives from different sides of the SOC

CISOs and SecOps teams aren’t necessarily aligned on the AI defense question – while CISOs tend to see it as a strategic game-changer, SecOps teams on the front lines may be more sceptical, wary of its real-world reliability and integration into workflows.  

From the data, we see that while less than a quarter of execs doubt that AI-powered solutions will block and automatically respond to AI threats, about half of SecOps aren’t convinced. And only 17% of CISOs lack confidence in the ability of their teams to implement and use AI-powered solutions, whereas over 40% those in the team doubt their own ability to do so.

This gap feeds into the enthusiasm that executives share about adding AI-driven tools into the stack, while day-to-day users of the tools are more interested in improving security awareness training and improving cybersecurity tool integration.

Levels of AI understanding in the SOC

AI is only as powerful as the people who use it, and levels of AI expertise in the SOC can make or break its real-world impact. If security leaders want to unlock AI’s full potential, they must bridge the knowledge gap—ensuring teams understand not just the different types of AI, but where it can be applied for maximum value.

Only 42% of security professionals are confident that they fully understand all the types of AI in their organization’s security stack.

This data varies between job roles – executives report higher levels of understanding (60% say they know exactly which types of AI are being used) than participants in other roles. Despite having a working knowledge of using the tools day-to-day, SecOps practitioners were more likely to report having a “reasonable understanding” of the types of AI in use in their organization (42%).  

Whether this reflects a general confidence in executives rather than technical proficiency it’s hard to say, but it speaks to the importance of AI-human collaboration – introducing AI tools for cybersecurity to plug the gaps in human teams will only be effective if security professionals are supported with the correct education and training.  

Download the full report to explore these findings in depth

The full report for Darktrace’s State of AI Cybersecurity is out now. Download the paper to dig deeper into these trends, and see how results differ by industry, region, organization size, and job title.  

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