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December 11, 2024

Company Shuts Down Cyber-attacks with “Flawless” Detection and Response from Darktrace

This blog explores how Darktrace shut down a major third-party cyber-attack, preventing the deployment of ransomware. Read more to discover how the security team now spends 80-90% of their time working on more strategic projects vs. manual, low-level tasks.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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11
Dec 2024

Growing pains: Balancing efficiency with risk  

This organization has recently scaled its operations, and numerous acquisitions have significantly boosted the organization’s capabilities and growth. However, this also creates work and high expectations for the organization’s IT and security teams. Within 12 months of an acquisition, the teams must fully integrate each new business onto the company’s platform. “A huge piece of that integration plan is rolling out our security controls,” said the CISO. “While our goal is to connect those facilities up as quickly as possible to drive efficiency, we also need to implement the proper security controls to protect the enterprise.”

Gap beyond the perimeter  

The organization had established strong security measures to safeguard its perimeter; however, the CISO identified a critical gap in real-time network monitoring. If the perimeter were breached, threats were only discovered after an endpoint was compromised and the issue was manually reported.

As digital transformation progresses, the need to adopt advanced technologies is becoming essential, particularly as organizations begin to open up operational environments to greater connectivity. Many processes still rely on traditional methods, and integrating innovative solutions could drive significant improvements in efficiency and productivity. “We’re committed to adopting cutting-edge technologies,” the CISO explained. “But we understood that without more robust network security controls, opening up our operational environments would expose us to heightened risks, including advanced threats like ransomware.”

Building a layered, proactive security strategy with Darktrace  

To close the gap beyond the perimeter, the company embarked on a free trial with Darktrace. The CISO recalls: “The trials were fantastic. It was obvious that Darktrace was exactly what we needed. The Darktrace team was also very knowledgeable and helpful throughout the process, which was impressive.”  

Today, the organization is using a combination of Darktrace solutions for its layered security approach, including:

Detecting unusual behavior with AI  

Darktrace’s use of machine learning and Self-Learning AI is one of the reasons the company chose Darktrace. Instead of teaching an AI system what an ‘attack’ looks like, training it on large data lakes of thousands of organizations’ data, Darktrace AI learns from the company’s own unique data and user activity to learn and create baseline models of what ‘normal’ looks like for their business.

Darktrace can then detect subtle deviations and unusual activity that signals a possible threat. “That fascinated us because what it really means is this technology doesn’t need to know about every single threat because the threat itself isn’t important, it’s the behavior of the activity that’s important. That capability is unique when it when it comes to threat detection,” said the CISO.

Identifying and mitigating high-impact attack paths

The security team appreciated that with Darktrace they could take a more proactive approach to security by exposing high-risk attack paths through modeling and AI risk assessments. Darktrace / Proactive Exposure Management gives them visibility into vulnerable entry points and assets, identifies active risks, and prioritizes the most important security issues to be addressed.

“Specific users and assets within our business have a higher risk of being targeted by a cyber-attack, for example our executives,” said the CISO. “With Darktrace, we get an adversarial view of our risk. We can see the attack path around those potential targets and proactively take measures to mitigate that vulnerability and prevent an attack.”

Driving up productivity while putting the brakes on cyber-attacks  

The security team collaborated with Darktrace to fine tune the models that really fit their business. With Darktrace now automating most of their threat detection and response efforts, productivity has soared, the security team is now focused on delivering greater value to the business and, most importantly, Darktrace proved it could quickly detect and shut down a major cyber-attack–and do so without impacting business operations.

Fueling team productivity with automation and AI

Prior to using Darktrace, the security team had little visibility into potential risks beyond the perimeter. Today, the team has full control and visibility over the network. “My team is now spending 80-90% of their time doing proactive work because Darktrace is managing the vast majority of our detect and response needs. The team really has faith in the Darktrace system,” said the CISO.  

With less time spent on low-level manual tasks, the security team can now focus on higher priority initiatives. For example, they have expanded their internal vulnerability assessments across the entire group. The team couldn’t focus on this additional audit and vulnerability management work if Darktrace wasn’t taking care of most of their security monitoring. “Darktrace has allowed us to move on to these additional kinds of governance projects that we otherwise would have to hire an army of staff to get through”.

Stopping email threats in their tracks

Using Darktrace / EMAIL, the company has identified and blocked a significant percentage of emails that were making it past their native email filters. “Darktrace is especially good at detecting impersonation emails, and we really appreciate its ability to automatically remove suspicious emails directly from a user’s inbox. It adds an extra level of confidence,” said the CISO.

Self-Learning AI understands anomalies within unique communication patterns to stop known and unknown threats. For example, when an employee sent an email to a brand new domain, Darktrace identified the behavior as unusual and inconsistent with baseline models and blocked the email.

Darktrace passes the biggest test of all

In 2024, the company experienced the value of the security system firsthand when attackers exploited a vulnerability in a third-party remote support solution that they was using. This solution provided remote access and tech support capabilities. If successful, the attackers could have infiltrated high-value end points and created their own administrative user, giving them full control over the server.

“We first became aware of the attack when Darktrace notified us of unusual behavior coming from the remote support server,” said the CISO. The attackers were attempting to put backdoors onto the service with the intent of selling access to the highest bidder who would then install ransomware on their servers. It all happened very quickly, as the attackers tried to connect to the internal network and other servers, while also firing off a host of other actions, like PowerShell commands, to escalate their privileges.  

“Darktrace worked flawlessly. There was no chance that ransomware was ever going to come in,” the CISO said. “Even though there was no signature to really look at, Darktrace realized this was not normal behavior for this server, shutting down connections and doing everything it could do to stop the attack.” Within eight hours, the security team identified and stopped the attack, severed its connection to the third-party solution, and completed additional analysis and clean-up. “In addition to our own investigation, third parties like our external SOC and legal department also confirmed that Darktrace performed as expected. We were able to report back to the executive team that there was zero risk that any data or systems were compromised.”

Post-attack, there was no need to make any changes to Darktrace. The team consistently reviews its models and baselines, often collaborating with Darktrace to make adjustments when needed to continuously improve performance. “Because of this relationship and constant engagement with Darktrace’s technical teams, we didn't have to go back and ask: ‘why wasn’t this updated’ or ‘why didn’t this model work.’ The models worked.”

His advice to other organizations facing similar challenges? First, focus on updating, patching, and vulnerability management, and act quickly when vulnerabilities are identified. His second piece of advice: “have an automated detection system like Darktrace in place so you can respond at the speed that these attacks evolve. Humans can no longer keep up with a scripted attack as it moves around and tries to compromise items on your network. You need the right technology to fight these types of attacks.”

Dynamic capabilities for a dynamic future

Real-time playbooks

With a proactive, enterprise-wide security strategy in place, the CISO now has the time to think about future projects and innovations. He’s particularly interested in the idea of generating playbooks on the fly in response to real-time events. He believes cyber-attacks are far too varied for a static playbook to be useful; when an attack strikes, teams need to quickly understand exactly what’s in front of them and how to shut it down. “This fits into our future cybersecurity strategy, and Darktrace is the only company I’ve seen talking about building playbooks dynamically. This kind of technology would really help bring our cybersecurity strategy full circle.”

“Darktrace ’s technology, experience and expertise is helping us staying ahead of cyber-attacks, minimizing our risk and driving greater productivity for our team,” said the CISO. In collaboration with Darktrace, the team have created a security foundation that is both powerful and agile. “While Darktrace is detecting and responding to attacks targeting our business today, we know that it’s always learning, adapting and scaling to ensure we’re protected tomorrow. That gives me peace of mind and the freedom to focus on our future.”

Download the Darktrace / NETWORK Solution Brief

Darktrace / NETWORK solution brief screenshot

Protect in real time: Defend against known and emerging threats without relying on historical data or external intelligence.

Full visibility: Gain comprehensive insights across all network environments, including on-premises, cloud, and remote devices.

AI-powered efficiency: Streamline incident response with AI automation, saving time and resources while ensuring minimal disruption to operations.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
The Darktrace Community

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June 3, 2025

Darktrace Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Network Detection and Response

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Darktrace has been recognized as a Leader in the first ever Magic Quadrant™ for Network Detection and Response (NDR).

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. CIOs and CISOs can use this research to make informed decisions about NDR, which is evolving to offer broader threat detection. We encourage our customers to read the full report to get the complete picture.

Darktrace has also received accolades in other recent NDR leadership evaluations including IDC named as market share leader, and  KuppingerCole’s heralding us as an Overall Leader, Product Leader, Market Leader and Innovation Leader. We believe we have continued to be identified as a Leader due to the strength of our capabilities in NDR, driven by our unique application of AI in cybersecurity, continuous product innovation, and our ability to execute on a global scale to meet the evolving needs of our customers.

We’re proud of Darktrace’s unrivaled market, and ability to execute effectively in the network security market, reflecting our commitment to delivering high-quality, reliable solutions that meet the evolving needs of our customers.

Gartner MQ for NDR, NDR mq, Gartner NDR, Gartner best NDR solution
Gartner MQ for NDR

Why is Darktrace the market share leader and undisputed force in NDR?

Transforming network security and shifting to an AI-led SOC

Darktrace’s Self-Learning AITM understands normal for your entire network, intelligently detecting anomalies and containing sophisticated threats without historical attack data. This approach, based on advanced, unsupervised machine learning, enables Darktrace to catch novel, unknown and insider threats that traditional tools miss and other NDR vendors can’t detect. Darktrace has identified and contained attempted exploits of zero-day vulnerabilities up to 11 days before public disclosure.

We change SOC dynamics with our Cyber AI AnalystTM, which eliminates manual triage and investigation by contextualizing all relevant alerts across your environment, including third-party alerts, and performing end-to-end investigations at machine speed. Cyber AI Analyst gives your team the equivalent of 30 extra full time Level 2 analysts without the hiring overhead2, so you can shift your team away from manual, reactive workflows and uplift them to focus on more proactive tasks.

When combined, Darktrace Self-Learning AI and Cyber AI Analyst go far beyond the capabilities of traditional NDR approaches to completely transform your network security and help your teams operate at the speed and scale of AI.

Coverage across the extended IT enterprise and all-important OT devices

We believe the report validates the business-centric approach that Darktrace uses to deploy AI locally and train it solely on each unique environment, giving our customers tailored security outcomes without compromising on privacy.

This contrasts with other NDR vendors that require cloud connectivity to either deliver full functionality or to regularly update their globally trained models with the latest attack data. This capability is particularly sought after by organizations who are no longer just on-premise, have operational technology (OT) networks, or those that operate in classified environments.

Darktrace serves these organizations and industries by extending IT and unifying OT security within a single solution, reducing alert fatigue and accelerating alert investigation in industrial environments.

With Darktrace / NETWORK you can achieve:

  • Full visibility across your modern network, including on-premises, virtual networks, hybrid cloud, identities, remote workers and OT devices
  • Precision threat detection across your modern network to identify known, unknown and insider threats in real-time without relying on rules, signatures or threat intelligence,
  • 10x accelerated incident response times with agentic AI that uplifts your team and enables them to focus on more proactive tasks
  • Containment of threats with the first autonomous response solution proven to work in the enterprise, stopping attacks from progressing at the earliest stages with precise actions that avoid business disruption

Going beyond traditional NDR to build proactive network resilience

Darktrace does not just stop at threat detection, it helps you prevent threats from occurring and increase your resiliency for when attacks do happen. We help discover and prioritize up to 50% more risks across your environment and optimize incident response processes, reducing the impact of active cyber-attacks using an understanding of your data.

Attack path modeling: By leveraging attack path modeling and AI-driven risk validation, customers can close gaps before they’re exploited, focusing resources where they’ll have the greatest impact.

AI-driven playbooks and breach simulations: With AI-driven playbooks and realistic breach simulations, Darktrace helps your team practice response, strengthen processes, and reduce the impact of real-world incidents. You’re not just reacting; you’re proactively building long-term resilience.

Continued innovation in network security

Darktrace leads innovation in the NDR market with more than 200+ patents and active filings, covering a range of detection, response and AI techniques. Our AI Research Center is foundational to our ongoing innovation, including hundreds of R&D employees examining how AI can be applied to real-world problems and augment human teams.

Trusted by thousands of customers globally

Our commitment to innovation and patented Self-Learning AITM has protected organizations in all industries from known and novel attacks since 2013, bolstering network security and augmenting human teams for our 10,000 active customers across 110 countries. These organizations place a great deal of trust in Darktrace’s unique approach to cybersecurity and application of AI to detect and respond to threats across their modern network.

A new standard for NDR

Darktrace / NETWORK is not just another NDR tool; we are the most advanced network security platform in the industry that pushes beyond traditional capabilities to protect thousands of organizations against known and novel threats.

From real-time threat detection and autonomous response to proactive risk management, we’re transforming network security from reactive to resilient.

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GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

References

1, 3 Gartner, Magic Quadrant for Network Detection and Response, by Thomas Lintemuth, Esraa ElTahawy, John Collins, Charanpal Bhogal, 29 May, 2025

2 Darktrace Cyber AI Analyst fleet data, 2023

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About the author
Mikey Anderson
Product Marketing Manager, Network Detection & Response

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May 29, 2025

Why attack-centric approaches to email security can’t cope with modern threats

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What’s the problem with an attack-centric mindset?

For decades, traditional email security strategies have been built around an attack-centric mindset. Secure Email Gateways (SEGs) and other legacy solutions operate on the principle of identifying and blocking known threats. These systems rely heavily on predefined threat intelligence – blacklists, malware signatures, and reputation-based analysis – to filter out malicious content before it reaches the inbox.

While this approach was sufficient when email threats were relatively static and signature-based, it’s increasingly ineffective against the sophistication of modern attacks. Techniques like spear phishing, business email compromise (BEC), and supply chain attacks often bypass traditional SEG defenses because they lack obvious malicious indicators. Instead, they leverage social engineering, look-alike domains, and finely tuned spoofing tactics that are designed to evade detection.

The challenge extends beyond just legacy SEGs. Many modern email security providers have inherited the same attack-centric principles, even if they've reimagined the technology stack. While some vendors have shifted to API-based deployments and incorporated AI to automate pattern recognition, the underlying approach remains the same: hunting for threats based on known indicators. This methodology, though it’s undergone modernization using AI, still leaves gaps when it comes to novel, hyper-targeted threats that manipulate user behavior rather than deploy predictable malicious signatures. Attack-centric security will always remain one step behind the attacker.

By the way, native email security already covers the basics

One of the most overlooked realities in email security is that native solutions like Microsoft 365’s built-in security already handle much of the foundational work of attack-centric protection. Through advanced threat intelligence, anti-phishing measures, and malware detection, Microsoft 365 actively scans incoming emails for known threats, using global telemetry to identify patterns and block suspicious content before it even reaches the user’s inbox.

This means that for many organizations, a baseline level of protection against more obvious, signature-based attacks is already in place – but many are still disabling these protections in favour of another attack-centric solution. By layering another attack-centric solution on top, they are effectively duplicating efforts without enhancing their security posture. This overlap can lead to unnecessary complexity, higher costs, and a false sense of enhanced protection when in reality, it’s more of the same.

Rather than duplicating attack-centric protections, the real opportunity lies in addressing the gaps that remain: the threats that are specifically crafted to evade traditional detection methods. This is where a business-centric approach becomes indispensable, complementing the foundational security that’s already built into your infrastructure.

Introducing… the business-centric approach

To effectively defend against advanced threats, organizations need to adopt a business-centric approach to email security. Unlike attack-centric models that hunt for known threats, business-centric security focuses on understanding the typical behaviors, relationships, and communication patterns within your organization. Rather than solely reacting to threats as they are identified, this model continuously learns what “normal” looks like for each user and each inbox.

By establishing a baseline of expected behaviors, business-centric solutions can rapidly detect anomalies that suggest compromise, such as sudden changes in sending patterns, unusual login locations, or subtle shifts in communication tone. This proactive detection method is especially powerful against spear phishing, business email compromise (BEC), and supply chain attacks that are engineered to bypass static defenses. This approach also scales with your organization, learning and adapting as new users are onboarded, communication patterns evolve, and external partners are added.

In an era where AI-driven threats are becoming the norm, having email security that knows your users and inboxes better than the attacker does is a critical advantage.

Why native + business-centric email security is the winning formula

By pairing native security with a business-centric model, organizations can cover the full spectrum of threats – from signature-based malware to sophisticated, socially engineered attacks. Microsoft 365’s in-built security manages the foundational risks, while business-centric defense identifies subtle anomalies and targeted threats that legacy approaches miss.

Layering Darktrace on top of your native Microsoft security eliminates duplicate capabilities, costs and workflows without reducing functionality

Rather than layering redundant attack-centric solutions on top of existing protections, the future of email security lies in leveraging what’s already in place and building on it with smarter, behavior-based detection. The Swiss Cheese Model is a useful one to refer to here: by acknowledging that no single defense can offer complete protection, layering defenses that plug each other’s gaps – like slices of Swiss cheese – becomes critical.

This combination also allows security teams to focus their efforts more effectively. With native solutions catching broad-based, known threats, the business-centric layer can prioritize real anomalies, minimizing false positives and accelerating response times. Organizations benefit from reduced overlap, streamlined costs, and a stronger overall security posture.

Download the full guide to take the first step towards achieving your next-generation security stack.

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About the author
Carlos Gray
Senior Product Marketing Manager, Email
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