Fighting the Real Enemy: The Importance of Responsible Vulnerability Disclosure Between Email Security Vendors
27
Feb 2025
This blog explores an exploitation capability observed by Darktrace in another email security vendor’s link rewriting and the steps Darktrace took to inform and resolve the issue.
Part of being a cybersecurity vendor is recognizing our responsibility to the security community – while vendor competition exists, it pales in comparison to the threat of our shared adversary: malicious threat actors.
Darktrace is proud to be contributing to the shared mission of fighting attackers; without goodwill among defenders that task is made more difficult for everyone. Through collaboration, we can advance security standards across the board and make the world a safer place.
With that in mind, Darktrace recently observed an exploitation capability latent in a competing email security vendor’s link rewriting infrastructure, which posed a risk to organizations. Following identification, Darktrace was able to report it to the vendor following their disclosure process. We’ll explore the vulnerability, the potential impact it may have had, how it could have been resolved, and the steps Darktrace took to raise it with the vendor.
Please note that the following vulnerability we’re about to expose has already been resolved, so there is no risk of it being exploited by others. While keeping this vendor anonymous, we also want to thank them for their cordial response and swift remediation of the issue.
For more information about vulnerability disclosure best practices, refer to the UK National Cyber Security Center’s Vulnerability Disclosure Toolkit.
Details of the vulnerability
Let’s take a look at the weakness Darktrace identified in the link rewriting infrastructure.
In January 2025, Darktrace observed that links generated by a URL rewriting infrastructure could be re-engineered by a malicious actor to point to a URL of their choosing. In this way, a threat actor could effectively use the vendor’s domain to create a malicious domain under their control.
Because a majority of security vendors default to trust from known-safe domains, using one of these links as the payload greatly enhances the likelihood of that email being allow-listed to bypass email security, network URL filtering, and other such security tools, to reach the inbox. This issue meant any adversary could have abused the vendor’s safelink structure to deliver a malicious phishing link payload to any organization. It is likely this exploitation capability could have been found and abused at scale if not addressed.
The problem with said vendor’s link rewriting process was in using standard base-64 encoding instead of randomized encoding, so that anyone could replace the value of the parameter “b=” which contains a base64-encoded form of the original link with a base64-encoded form of a URL of their choosing.
This also posed issues from a privacy perspective. If, for example the encoded link was a SharePoint file, all the included folder names would be available for anyone to see in plaintext.
Fig 1: Example of a phishing attack caught by Darktrace that uses another email security solution’s compromised safelink
How the vulnerability was resolved
The solution for developers is to ensure the use of randomized encoding when developing link rewriting infrastructure to close the possibility of safelinks being deciphered and re-engineered by malicious actors.
Once Darktrace found this link issue we followed the vendor’s disclosure process to report the potential risk to customers and the wider community, while also conducting a review to ensure that Darktrace customers and their supply chains remained safe. We continued to follow up with the company directly to ensure that the vulnerability was fixed.
This instance highlights the importance of vendors having clear and visible vulnerability disclosure processes (such as RFC9116) and being available to listen to the security community in case of disclosures of this nature.
Why Darktrace was obliged to disclose this vulnerability
Here, Darktrace had two responsibilities: to the security community and to our customers.
As a company whose mission is to protect organizations today and for an ever-changing future, we will never stand by if there is a known risk. If attackers had used the safelinks to create new attacks, any organization could have been exposed due to the inherent trust in this vendor’s links within services that distribute or maintain global whitelists, harm which could have been multiplied by the interlinked nature of supply chains.
This means that not only the vendor’s customers were exposed, but any organization with their safelink in a whitelist was also exposed to this vulnerability. For Darktrace customers, an attack using this link would have been detected and stopped across various service offerings, and a secondary escalation by our Cyber AI Analyst would ensure security teams were aware. Even so, Darktrace has a responsibility to these customers to do everything in its power to minimize their exposure to risk, even if it comes from within their own security stack.
Darktrace / EMAIL doesn’t approach links from a binary perspective – as safe, or unsafe – instead every link is analyzed for hundreds of metrics including the content and context in which it was delivered. Because every user’s normal behavior is baselined, Darktrace can immediately detect anomalies in link-sharing patterns that may point to a threat. Furthermore, our advanced link analysis includes metrics on how links perform within a browser and in-depth visual analysis, to detect even well-disguised payloads.
None of Darktrace’s customers were compromised as a result of this vulnerability. But should a customer have clicked on a similar malicious link, that’s where a platform approach to security comes in. Detecting threats that traverse domains is one strength of the Darktrace ActiveAI Security Platform. Our AI correlates data from across the digital estate to spot suspicious activity in the network, endpoint or cloud that may have originated from a malicious email. Darktrace’s Cyber AI Analyst then performs triage and investigation of alerts to raise those of high importance to an incident, allowing for human-analyst validation and escalation.
As demonstrated by finding this vulnerability in another vendor, Darktrace’s R&D teams are always thinking like an attacker as they develop our products, to allow us to remain one step ahead for our customers.
Conclusion
We hope this example can be useful to developers working on link rewriting infrastructure, or to vendors figuring out how to proceed with a disclosure to another vendor. We’re pleased to have been able to collaborate with said vendor in this instance, and hope that it serves to illustrate the importance of defenders working together towards the common goal of keeping organizations safe from hostile cyber actors.
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Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
New Threat on the Prowl: Investigating Lynx Ransomware
What is Lynx ransomware?
In mid-2024, a new ransomware actor named Lynx emerged in the threat landscape. This Ransomware-as-a-Service (RaaS) strain is known to target organizations in the finance, architecture, and manufacturing sectors [1] [2]. However, Darktrace’s Threat Research teams also identified Lynx incidents affecting energy and retail organizations in the Middle East and Asia-Pacific (APAC) regions. Despite being a relatively new actor, Lynx’s malware shares large portions of its source code with the INC ransomware variant, suggesting that the group may have acquired and repurposed the readily available INC code to develop its own strain [2].
What techniques does Lynx ransomware group use?
Lynx employs several common attack vectors, including phishing emails which result in the download and installation of ransomware onto systems upon user interaction. The group poses a sophisticated double extortion threat to organizations, exfiltrating sensitive data prior to encryption [1]. This tactic allows threat actors to pressure their targets by threatening to release sensitive information publicly or sell it if the ransom is not paid. The group has also been known to gradually release small batches of sensitive information (i.e., “drip” data) to increase pressure.
Once executed, the malware encrypts files and appends the extension ‘.LYNX’ to all encrypted files. It eventually drops a Base64 encoded text file as a ransom note (i.e., README.txt) [1]. Should initial file encryption attempts fail, the operators have been known to employ privilege escalation techniques to ensure full impact [2].
In the Annual Threat Report 2024, Darktrace’s Threat Research team identified Lynx ransomware as one of the top five most significant threats, impacting both its customers and the broader threat landscape.
Darktrace Coverage of Lynx Ransomware
In cases of Lynx ransomware observed across the Darktrace customer base, Darktrace / NETWORK identified and suggested Autonomous Response actions to contain network compromises from the onset of activity.
Detection of lateral movement
One such Lynx compromise occurred in December 2024 when Darktrace observed multiple indicators of lateral movement on a customer network. The lateral movement activity started with a high volume of attempted binds to the service control endpoint of various destination devices, suggesting SMB file share enumeration. This activity also included repeated attempts to establish internal connections over destination port 445, as well as other privileged ports. Spikes in failed internal connectivity, such as those exhibited by the device in question, can indicate network scanning. Elements of the internal connectivity also suggested the use of the attack and reconnaissance tool, Nmap.
Indicators of compromised administrative credentials
Although an initial access point could not be confirmed, the widespread use of administrative credentials throughout the lateral movement process demonstrated the likely compromise of such privileged usernames and passwords. The operators of the malware frequently used both 'admin' and 'administrator' credentials throughout the incident, suggesting that attackers may have leveraged compromised default administrative credentials to gain access and escalate privileges. These credentials were observed on numerous devices across the network, triggering Darktrace models that detect unusual use of administrative usernames via methods like NTLM and Kerberos.
Data exfiltration
The lateral movement and reconnaissance behavior was then followed by unusual internal and external data transfers. One such device exhibited an unusual spike in internal data download activity, downloading around 150 GiB over port 3260 from internal network devices. The device then proceeded to upload large volumes of data to the external AWS S3 storage bucket: wt-prod-euwest1-storm.s3.eu-west-1.amazonaws[.]com. Usage of external cloud storage providers is a common tactic to avoid detection of exfiltration, given the added level of legitimacy afforded by cloud service provider domains.
Furthermore, Darktrace observed the device exhibiting behavior suggesting the use of the remote management tool AnyDesk when it made outbound TCP connections to hostnames such as:
relay-48ce591e[.]net[.]anydesk[.]com
relay-c9990d24[.]net[.]anydesk[.]com
relay-da1ad7b4[.]net[.]anydesk[.]com
Tools like AnyDesk can be used for legitimate administrative purposes. However, such tools are also commonly leveraged by threat actors to enable remote access and further compromise activity. The activity observed from the noted device during this time suggests the tool was used by the ransomware operators to advance their compromise goals.
The observed activity culminated in the encryption of thousands of files with the '.Lynx' extension. Darktrace detected devices performing uncommon SMB write and move operations on the drives of destination network devices, featuring the appending of the Lynx extension to local host files. Darktrace also identified similar levels of SMB read and write sizes originating from certain devices. Parallel volumes of SMB read and write activity strongly suggest encryption, as the malware opens, reads, and then encrypts local files on the hosted SMB disk share. This encryption activity frequently highlighted the use of the seemingly-default credential: "Administrator".
In this instance, Darktrace’s Autonomous Response capability was configured to only take action upon human confirmation, meaning the customer’s security team had to manually apply any suggested actions. Had the deployment been fully autonomous, Darktrace would have blocked connectivity to and from the affected devices, giving the customer additional time to contain the attack and enforce existing network behavior patterns while the IT team responded accordingly.
Conclusion
As reported by Darktrace’s Threat Research team in the Annual Threat Report 2024, both new and old ransomware strains were prominent across the threat landscape last year. Due to the continually improving security postures of organizations, ransomware actors are forced to constantly evolve and adopt new tactics to successfully carry out their attacks.
The Lynx group’s use of INC source code, for example, suggests a growing accessibility for threat actors to launch new ransomware strains based on existing code – reducing the cost, resources, and expertise required to build new malware and carry out an attack. This decreased barrier to entry will surely lead to an increased number of ransomware incidents, with attacks not being limited to experienced threat actors.
While Darktrace expects ransomware strains like Lynx to remain prominent in the threat landscape in 2025 and beyond, Darktrace’s ability to identify and respond to emerging ransomware incidents – as demonstrated here – ensures that customers can safeguard their networks and resume normal business operations as quickly as possible, even in an increasingly complex threat landscape.
Credit to Justin Torres (Senior Cyber Analyst) and Adam Potter (Senior Cyber Analyst).
Get the latest insights on emerging cyber threats
Attackers are adapting, are you ready? This report explores the latest trends shaping the cybersecurity landscape and what defenders need to know in 2025.
Identity-based attacks: How attackers are bypassing traditional defenses
Zero-day exploitation: The rise of previously unknown vulnerabilities
AI-driven threats: How adversaries are leveraging AI to outmaneuver security controls
Detecting and Containing Account Takeover with Darktrace
Thanks to its accessibility from anywhere with an internet connection and a web browser, Software-as-a-Service (SaaS) platforms have become nearly universal across organizations worldwide. However, with this growing popularity comes greater responsibility. Increased attention attracts a larger audience, including those who may seek to exploit these widely used services. One crucial factor to be vigilant about in the SaaS landscape is safeguarding internal credentials. Minimal protection on accounts can lead to SaaS hijacking, which could allow further escalations within the network.
How does SaaS account takeover work?
SaaS hijacking occurs when a malicious actor takes control of a user’s active session with a SaaS application. Attackers can achieve this through various methods, including employees using company credentials on compromised or spoofed external websites, brute-force attacks, social engineering, and exploiting outdated software or applications.
After the hijack, attackers may escalate their actions by changing email rules and using internal addresses for additional social engineering attacks. The larger goal of these actions is often to steal internal data, damage reputations, and disrupt operations.
Account takeover protection
It has become essential to have security tools capable of outsmarting potential malicious actors. Traditional tools that rely on rules and signatures may not be able to identify new events, such as logins or activities from a rare endpoint, unless they come from a known malicious source.
Darktrace relies on analysis of user and network behavior, tailored to each customer, allowing it to identify anomalous events that the user typically does not engage in. In this way, unusual SaaS activities can be detected, and unwanted actions can be halted to allow time for remediation before further escalations.
The following cases, drawn from the global customer base, illustrate how Darktrace detects potential SaaS hijack attempts and further escalations, and applies appropriate actions when necessary.
Case 1: Unusual login after a phishing email
A customer in the US received a suspicious email that seemed to be from the legitimate file storage service, Dropbox. However, Darktrace identified that the reply-to email address, hremployeepyaroll@mail[.]com, was masquerading as one associated with the customer’s Human Resources (HR) department.
Further inspection of this sender address revealed that the attacker had intentionally misspelled ‘payroll’ to trick recipients into believing it was legitimate
Furthermore, the subject of the email indicated that the attackers were attempting a social engineering attack by sharing a file related to pay raises and benefits to capture the recipients' attention and increase the likelihood of their targets engaging with the email and its attachment.
Figure 1: Subject of the phishing email.
Unknowingly, the recipient, who believed the email to be a legitimate HR communication, acted on it, allowing malicious attackers to gain access to the account. Following this, the recipient’s account was observed logging in from a rare location using multi-factor authentication (MFA) while also being active from another more commonly observed location, indicating that the SaaS account had been compromised.
Figure 2: Darktrace’s Autonomous Response action triggered by an anomalous email received by an internal user, followed by a failed login attempt from a rare external source.
Darktrace subsequently observed the SaaS actor creating new inbox rules on the account. These rules were intended to mark as read and move any emails mentioning the file storage company, whether in the subject or body, to the ‘Conversation History’ folder. This was likely an attempt by the threat actor to hide any outgoing phishing emails or related correspondence from the legitimate account user, as the ‘Conversation History’ folder typically goes unread by most users.
Typically, Darktrace / EMAIL would have instantly placed the phishing email in the junk folder before they reached user’s inbox, while also locking the links identified in the suspicious email, preventing them from being accessed. Due to specific configurations within the customer’s deployment, this did not happen, and the email remained accessible to the user.
Case 2: Login using unusual credentials followed by password change
In the latter half of 2024, Darktrace detected an unusual use of credentials when a SaaS actor attempted to sign into a customer’s Microsoft 365 application from an unfamiliar IP address in the US. Darktrace recognized that since the customer was located within the Europe, Middle East, and Africa (EMEA) region, a login from the US was unexpected and suspicious. Around the same time, the legitimate account owner logged into the customer’s SaaS environment from another location – this time from a South African IP, which was commonly seen within the environment and used by other internal SaaS accounts.
Darktrace understood that this activity was highly suspicious and unlikely to be legitimate, given one of the IPs was known and expected, while the other had never been seen before in the environment, and the simultaneous logins from two distant locations were geographically impossible.
Figure 3: Model alert in Darktrace / IDENTITY: Detecting a login from a different source while the user is already active from another source.
Darktrace detected several unusual login attempts, including a successful login from an uncommon US source. Subsequently, Darktrace / NETWORK identified the device associated with this user making external connections to rare endpoints, some of which were only two weeks old. As this customer had integrated Darktrace with Microsoft Defender, the Darktrace detection was enriched by Defender, adding the additional context that the user had likely been compromised in an Adversary-in-the-Middle (AiTM) phishing attack. AiTM phishing attacks occur when a malicious attacker intercepts communications between a user and a legitimate authentication service, potentially leading to account hijacking. These attacks are harder to identify as they can bypass security measures like MFA.
Following this, Darktrace observed the attacker using the now compromised credentials to access password management and change the account's password. Such behavior is common in account takeover incidents, as attackers seek to maintain persistence within the SaaS environment.
While Darktrace’s Autonomous Response was not fully configured on the customer’s SaaS environment, they were subscribed to the Managed Threat Detection service offered by Darktrace’s Security Operations Center (SOC). This 24/7 service ensures that Darktrace’s analysts monitor and investigate emerging suspicious activity, informing customers in real-time. As such, the customer received notification of the compromise and were able to quickly take action to prevent further escalation.
Case 3: Unusual logins, new email rules and outbound spam
Recently, Darktrace has observed a trend in SaaS compromises involving unusual logins, followed by the creation of new email rules, and then outbound spam or phishing campaigns being launched from these accounts.
In October, Darktrace identified a SaaS user receiving an email with the subject line "Re: COMPANY NAME Request for Documents" from an unknown sender using a freemail account. As freemail addresses require very little personal information to create, threat actors can easily create multiple accounts for malicious purposes while retaining their anonymity.
Within the identified email, Darktrace found file storage links that were likely intended to divert recipients to fraudulent or malicious websites upon interaction. A few minutes after the email was received, the recipient was seen logging in from three different sources located in the US, UK, and the Philippines, all around a similar time. As the customer was based in the Philippines, a login from there was expected and not unusual. However, Darktrace understood that the logins from the UK and US were highly unusual, and no other SaaS accounts had connected from these locations within the same week.
After successfully logging in from the UK, the actor was observed updating a mailbox rule, renaming it to ‘.’ and changing its parameters to move any inbound emails to the deleted items folder and mark them as read.
Figure 4: The updated email rule intended to move any inbound emails to the deleted items folder.
Malicious actors often use ambiguous names like punctuation marks, repetitive letters, and unreadable words to name resources, disguising their rules to avoid detection by legitimate users or administrators. Similarly, attackers have been known to adjust existing rule parameters rather than creating new rules to keep their footprints untracked. In this case, the rule was updated to override an existing email rule and delete all incoming emails. This ensured that any inbound emails, including responses to potential phishing emails sent by the account, would be deleted, allowing the attacker to remain undetected.
Over the next two days, additional login attempts, both successful and failed, were observed from locations in the UK and the Philippines. Darktrace noted multiple logins from the Philippines where the legitimate user was attempting to access their account using a password that had recently expired or been changed, indicating that the attacker had altered the user’s original password as well.
Following this chain of events, over 500 emails titled “Reminder For Document Signed Agreement.10/28/2024” were sent from the SaaS actor’s account to external recipients, all belonging to a different organization within the Philippines.
These emails contained rare attachments with a ‘.htm’ extension, which included programming language that could initiate harmful processes on devices. While inherently not malicious, if used inappropriately, these files could perform unwanted actions such as code execution, malware downloads, redirects to malicious webpages, or phishing upon opening.
Figure 5: Outbound spam seen from the hijacked SaaS account containing a ‘.htm’ attachment.
As this customer did not have Autonomous Response enabled for Darktrace / IDENTITY, the unusual activity went unattended, and the compromise was able to escalate to the point of a spam email campaign being launched from the account.
In a similar example on a customer network in EMEA, Darktrace detected unusual logins and the creation of new email rules from a foreign location through a SaaS account. However, in this instance, Autonomous Response was enabled and automatically disabled the compromised account, preventing further malicious activity and giving the customer valuable time to implement their own remediation measures.
Conclusion
Whether it is an unexpected login or an unusual sequence of events – such as a login followed by a phishing email being sent – unauthorized or unexpected activities can pose a significant risk to an organization’s SaaS environment. The threat becomes even greater when these activities escalate to account hijacking, with the compromised account potentially providing attackers access to sensitive corporate data. Organizations, therefore, must have robust SaaS security measures in place to prevent data theft, ensure compliance and maintain continuity and trust.
The Darktrace suite of products is well placed to detect and contain SaaS hijack attempts at multiple stages of an attack. Darktrace / EMAIL identifies initial phishing emails that attackers use to gain access to customer SaaS environments, while Darktrace / IDENTITY detects anomalous SaaS behavior on user accounts which could indicate they have been taken over by a malicious actor.
By identifying these threats in a timely manner and taking proactive mitigative measures, such as logging or disabling compromised accounts, Darktrace prevents escalation and ensures customers have sufficient time to response effectively.
Credit to Min Kim (Cyber Analyst) and Ryan Traill (Analyst Content Lead)
Appendices
Darktrace Model Detections Case 1
SaaS / Compromise / SaaS Anomaly Following Anomalous Login
SaaS / Compromise / Unusual Login and New Email Rule
