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September 4, 2022

The Cyber Security Shortages Holding Back Numerous Countries

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04
Sep 2022
Many emerging markets in the Global South suffer from ineffective cyber legislation and crippling skill shortages. Learn how these markets need protection.

As a flurry of tech startup investment driven by the pandemic tailed off in the second quarter of 2022, funding for startups fell globally by 23%, the largest drop in over a decade. In Africa, however, that funding doubled over the same period. The continent has seen a wave of venture capital from within and without, and increasing numbers of ‘unicorns’ – startups valued at over $1 billion. 

For investors, the continent is steadily becoming a safer bet, but certain concerns remain, not least of which is the cyber-reliance of many African nations and businesses. A 2021 report by Interpol suggests that the continent’s GDP is reduced by up to 10% (equivalent to $4.12 billion in 2021) by cybercrime alone. If emerging markets like Nigeria, South Africa, and Kenya are to continue drawing investment, they’ll need to match business innovation with more effective security measures.

The Cost of a Continental Skill Shortage

Cyber skill shortages remain an issue in many Global South markets, meaning the impact of common threats is effectively magnified when they hit organizations in these nations. Having the expertise on hand to reduce time-to-response and take decisive, effective remediation action can be the difference between a bullet point on a threat report and a fully-fledged attack.

Many cyber professionals will think of WannaCry, a ransomware attack which affected over 200,000 devices in 2017, as a threat of the past, its relevance consigned to the months after its first appearance. For countries in Latin America and the Caribbean, however, it remains a prevalent and punishing tool, and continues to target thousands of systems: the highest number of WannaCry attacks are consistently seen in Brazil, Ecuador, and Chile. Why is so much damage still being wrought by a ransomware strain which was largely thrown into obsolescence in the Global North years ago? Think tanks like the RUSI attribute it to a lack of IT professionals and the slow uptake of new security standards in regions which are otherwise enjoying rapid digitalization. 

The discordance between internet penetration rates and cyber security capabilities is even more pronounced in Africa. An estimate made in 2018 suggested that there were only 7,000 certified security professionals in the continent, one for every 177,000 people. In the US, comparatively, the figure was one for every 330 people. Even adjusting for Africa’s reduced internet penetration rate, the figure remains one professional for every 45,140 internet users. 

The result of this is that 9 in every 10 African businesses are said to operate without necessary cyber security protocols in place. If the continent continues to draw investment without making big strides in its cyber security measures, its rapidly growing base of potential victims (Africa’s internet using population numbers over 650 million, massively outstripping North America’s 350 million) will draw increasing numbers of cyber-attacks.

Attackers Destabilize the Market

There is already evidence that attackers are beginning to take notice. Interpol cites a report claiming that in the first months of 2021, African organizations saw the highest increase in ransomware attacks of any region. But it is the efficacy, rather than frequency, of attacks on Global South nations which will be most concerning to investors seeking stability. 

Last year in South Africa, several major trade ports were brought to a halt by a ransomware attack on Transnet and, just a few months later, the country’s justice department was brought down in a similar attack. In Costa Rica earlier this year, the ransomware group Conti successfully locked down several government systems and threatened to overthrow the presiding government if ransom payments were not made, leading President Chaves to declare a national state of emergency. Organizations operating critical national infrastructure are particularly attractive to attackers, as the disruption caused by their downtime makes it easier to extort a generous ransom. These attacks are also high-profile, often internationally so. 

High-profile attacks can greatly affect the confidence of investors and potential business partners. A KPMG report on cyber risks in emerging markets explains: “Those suppliers handling confidential third-party data in emerging markets that are able to demonstrate strong security posture around that data are likely to be more attractive and potentially able to win more business.” Organizations in countries with generally weaker cyber security practices should be looking at tools to put the concerns of potential partners and investors at ease. Ideally these should be AI-driven tools which not only stop old, known threats, but also those headline-grabbing novel attacks and zero days.

Protecting Progress

Many Global South governments are now taking steps to address cybercrime concerns, and bring legislation up to global standards. Last year, South Africa’s President Cyril Ramaphosa signed the Cybercrimes and Cybersecurity Act, placing new breach reporting responsibilities on organizations. Similar acts were passed in nations such as Zambia and Ecuador the same year.

International cooperation on the issue of cyber security is also more common: the Convention on Cyber-security and Personal Data Protection adopted by the African Union's 55 member states in 2014 has now been ratified by thirteen nations, while in July of this year, delegates from Bangladesh, Bhutan, India, Myanmar, Nepal, Sri Lanka, and Thailand gathered for the inaugural BIMSTEC (Bay of Bengal Initiative for Multi-Sectoral Technical and Economic Cooperation) meeting on cyber security cooperation

These are important steps, but legislation and discussion will do little if organizations do not take action in their wake. As we stressed in our recent blog on modern cyber warfare, the involvement of the private sector in government directives is crucial to tackling widespread cyber threats. Togo’s Minister of Digital Economy stressed this fact when he announced the new African Centre for Coordination and Research in Cybersecurity last month: “Our partnership model with the private sector is an innovative approach that we want to showcase to inspire other countries for safer cyberspace on the continent.”

For emerging markets to thrive globally, the organizations within them need to recognize the growing target on their backs, and protect themselves and their data from increasing numbers of sophisticated cyber-attacks. Addressing crippling skill shortages may seem like a long-term – even generational – plan, but with the right tools it can be done almost immediately. AI solutions like Darktrace can autonomously prevent, detect, and respond to attacks, buying back hours for security professionals, and augmenting the ability of small teams to tackle numerous complex threats simultaneously. Darktrace PREVENT preempts attackers and continuously hardens defenses, ensuring that organizations are prepared for novel threats, rather than falling victim to old ransomware strains.

The economic significance of cyber resilience has become undeniable. With proper security investment, emerging markets and Global South nations can hold onto the billions being lost to cyber-attack costs, and continue to focus on business growth and innovation.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Author
David Masson
VP, Field CISO

David Masson is VP, Field CISO at Darktrace, and has over two decades of experience working in fast moving security and intelligence environments in the UK, Canada and worldwide. With skills developed in the civilian, military and diplomatic worlds, he has been influential in the efficient and effective resolution of various unique national security issues. David is an operational solutions expert and has a solid reputation across the UK and Canada for delivery tailored to customer needs. At Darktrace, David advises strategic customers across North America and is also a regular contributor to major international and national media outlets in Canada where he is based. He holds a master’s degree from Edinburgh University.

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March 19, 2025

Global Technology Provider Transforms Email Threat Detection with Darktrace

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At a glance

  • Within just one month of using Darktrace / EMAIL, the volume of suspicious emails requiring analyst attention dropped by 75%, saving analysts 45 hours per month on analysis and investigation.
  • By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on developing new capabilities and tackling more complex, rewarding projects.
  • Darktrace recently detected and blocked a highly sophisticated and personalized phishing email that spoofed a Microsoft SharePoint and Teams website and used advanced engineering to impersonate the school of an employee’s family member.
  • The transition from the incumbent solution to Darktrace / EMAIL was seamless and undetectable to the company’s vast of customers and partners, reinforcing the security organization’s role as a business enabler—protecting the company and reducing risk without adding friction.

Securing a complex, distributed business without disruption

The company remains at the forefront of technological innovation and transformation; however, its success and ambitions come with the challenges of managing a distributed global business—balancing digital advancements, existing technology investments, and evolving compliance requirements.

Optimizing a complex tech stack for scalable growth

The organization operates a diverse technology stack spanning Windows, Mac, Linux, and multiple cloud environments, creating a complex and challenging IT landscape. The company’s Chief Information Security Officer (CISO) emphasizes the need for efficiency and agility. “Our goal is to scale and deliver new capabilities without increasing headcount, ensuring that costs remain proportionate to growth.”

Balancing security, governance, and business agility

Committed to responsible practices, this industry leader prioritizes secure and trustworthy technology for its customers who rely on its solutions. “Balancing business agility with governance is a constant challenge," said the CISO. "There’s always a natural push and pull, which I believe is healthy—but achieving the right balance is delicate.”

Protecting critical workflows without impacting productivity

For the organization, email is much more than just a communication tool. “Email plays a critical role in our engineering workflows and is fundamental to how we build our products.” Because of this, the company is extremely cautious about implementing any solution that could introduce friction or disrupt productivity. “There is zero tolerance for disruption, which is why we take a deliberate and methodical approach when evaluating, selecting, and deploying our tools and solutions,” he said.  

More than a vendor: A security partner invested in success

To ensure an optimal security infrastructure, the enterprise security team regularly evaluates market technologies to their existing solutions. With the rapidly evolving threat landscape, the CISO said they “wanted to validate whether we still had best-in-class protection and the right controls in place to secure our organization. It was about assessing whether we could do better in our ongoing effort to fine-tuning our approach to achieve the best possible outcome.”

The team evaluated 15 different email security vendors based on the following criteria:

  1. Efficacy to detect threats
  2. Ability to integrate with existing tooling
  3. Ease of use
  4. A vendor’s approach to partnership  

They initially narrowed the list to five vendors, conducting demo sessions for deeper evaluations before selecting three finalists for a proof of value (POV). We analyzed actual malicious emails with each vendor to assess the accuracy of their detections, allowing for an objective comparison,” said the CISO. Through this rigorous process, the Darktrace / EMAIL security solution emerged as the best fit for their business. “Darktrace’s product performed well and showed a genuine commitment to partnering with us in the long-term to ensure our success.”

The team objectively understood where there were gaps across the different vendors, where they were strong, and where they could use improvement. “Based on the analysis, we knew that Darktrace / EMAIL could deliver as the data supported it, in our specific use cases.  

Partnership, integrity and respect

Throughout the evaluation process, the importance of partnership and mutual respect remained an essential factor to the CISO. “I wanted a company we could develop a long-term strategic partnership with, one that could extend far deeper than just email.” A key factor in choosing Darktrace was the commitment and engagement of its team at every level of the organization. “Darktrace showed integrity, patience and a genuine investment in building a strong relationship with my team.  That's why we're here today.”

“Together, we've delivered some fantastic outcomes”

For the organization, Darktrace / EMAIL has played a crucial role in reducing risk, empowering analysts, and enabling a lean, effective security strategy. “Together, we've delivered some fantastic outcomes,” said the CISO.  

Reducing risk. Empowering analysts

“Within that first month, we saw a 75% drop in suspicious emails that that required manual review, which reduced the time my team spent analyzing and investigating by 45 hours per month,” said the CISO. The security team values Darktrace / EMAIL not only for its ease of use but also for the time it frees up for more meaningful work. “Giving my team the opportunity to tackle complex challenges they enjoy and find more stimulating is important to me.” As they continue to fine-tune and optimize balance levels within Darktrace / EMAIL, he expects even greater efficiency gains in the coming months.

Maximizing protection while staying lean

It’s important for the security group to be proportionate with their spending, said the CISO. “It's all about what is enough security to enable the business. And that means, as our organization grows, it's important that we are as lean and as efficient as possible to deliver the best outcomes for the business.”  Embracing an AI-powered automated approach is an essential component to achieving that goal. By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on more strategic and proactive initiatives that enable the business.  

Protecting employees from advanced social engineering threats

Recently, Darktrace detected a malicious email targeting an employee, disguised as a spoofed Microsoft SharePoint and Teams website. What made this attack particularly sophisticated was its personalization — it impersonated the school where the employee’s family member attended. Unlike mass malicious emails sent to thousands of people, this was a highly targeted attack, leveraging advanced social engineering tactics to exploit connections within the education system and between family members.  

Protecting without disrupting

A seamless migration is often overlooked but is critical to success for any organization, said the CISO. With a wide ecosystem of partners, email is a highly visible, business-critical function for the organization — "any friction or downtime would have an immediate impact and could throttle the entire business,” he said. However, the transition from their previous solution to Darktrace / EMAIL was exceptionally smooth. “No one realized we changed providers because there was no disruption — no incidents at all. I cannot emphasize just how important that is when I'm trying to position our security organization as an enabling function for the business that protects and reduces risk without adding friction.”

A security partnership for the future

“To survive as a business over the next few years, adopting AI is no longer optional—it’s essential,” said the CISO. However, with the cybersecurity market becoming increasingly saturated, selecting the right solutions and vendors can be overwhelming. He stresses the importance of choosing strategic partners who not only deliver the outcomes you need, but also deeply understand your organization’s unique environment. “You’re only as strong as your partners. Technology innovation and the cybersecurity market are always changing.  At some point every solution will face a challenge—it’s inevitable. The differentiator will be how people respond when that happens.”  

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March 19, 2025

Survey findings: How is AI Impacting the SOC?

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There’s no question that AI is already impacting the SOC – augmenting, assisting, and filling the gaps left by staff and skills shortages. We surveyed over 1,500 cybersecurity professionals from around the world to uncover their attitudes to AI cybersecurity in 2025. Our findings revealed striking trends in how AI is changing the way security leaders think about hiring and SOC transformation. Download the full report for the big picture, available now.

Download the full report to explore these findings in depth

The AI-human conundrum

Let’s start with some context. As the cybersecurity sector has rapidly evolved to integrate AI into all elements of cyber defense, the pace of technological advancement is outstripping the development of necessary skills. Given the ongoing challenges in security operations, such as employee burnout, high turnover rates, and talent shortages, recruiting personnel to bridge these skills gaps remains an immense challenge in today’s landscape.

But here, our main findings on this topic seem to contradict each other.

There’s no question over the impact of AI-powered threats – nearly three-quarters (74%) agree that AI-powered threats now pose a significant challenge for their organization.  

When we look at how security leaders are defending against AI-powered threats, over 3 out of 5 (62%) see insufficient personnel to manage tools and alerts as the biggest barrier.  

Yet at the same time, increasing cyber security staff is at the bottom of the priority list for survey participants, with only 11% planning to increase cybersecurity staff in 2025 – less than in 2024. What 64% of stakeholders are committed to, however, is adding new AI-powered tools onto their existing security stacks.

With burnout pervasive, the talent deficit reaching a new peak, and growing numbers of companies unable to fill cybersecurity positions, it may be that stakeholders realize they simply cannot hire enough personnel to solve this problem, no matter how much they may want to. As a result, leaders are looking for methods beyond increasing staff to overcome security obstacles.

Meanwhile, the results show that defensive AI is becoming integral to the SOC as a means of augmenting understaffed teams.

How is AI plugging skills shortages in the SOC?

As explored in our recent white paper, the CISO’s Guide to Navigating the Cybersecurity Skills Shortage, 71% of organizations report unfilled cybersecurity positions, leading to the estimation that less than 10% of alerts are thoroughly vetted. In this scenario, AI has become an essential multiplier to relieve the burden on security teams.

95% of respondents agree that AI-powered solutions can significantly improve the speed and efficiency of their defenses. But how?

The area security leaders expect defensive AI to have the biggest impact is on improving threat detection, followed by autonomous response to threats and identifying exploitable vulnerabilities.

Interestingly, the areas that participants ranked less highly (reducing alert fatigue and running phishing simulation), are the tasks that AI already does well and can therefore be used already to relieve the burden of manual, repetitive work on the SOC.

Different perspectives from different sides of the SOC

CISOs and SecOps teams aren’t necessarily aligned on the AI defense question – while CISOs tend to see it as a strategic game-changer, SecOps teams on the front lines may be more sceptical, wary of its real-world reliability and integration into workflows.  

From the data, we see that while less than a quarter of execs doubt that AI-powered solutions will block and automatically respond to AI threats, about half of SecOps aren’t convinced. And only 17% of CISOs lack confidence in the ability of their teams to implement and use AI-powered solutions, whereas over 40% those in the team doubt their own ability to do so.

This gap feeds into the enthusiasm that executives share about adding AI-driven tools into the stack, while day-to-day users of the tools are more interested in improving security awareness training and improving cybersecurity tool integration.

Levels of AI understanding in the SOC

AI is only as powerful as the people who use it, and levels of AI expertise in the SOC can make or break its real-world impact. If security leaders want to unlock AI’s full potential, they must bridge the knowledge gap—ensuring teams understand not just the different types of AI, but where it can be applied for maximum value.

Only 42% of security professionals are confident that they fully understand all the types of AI in their organization’s security stack.

This data varies between job roles – executives report higher levels of understanding (60% say they know exactly which types of AI are being used) than participants in other roles. Despite having a working knowledge of using the tools day-to-day, SecOps practitioners were more likely to report having a “reasonable understanding” of the types of AI in use in their organization (42%).  

Whether this reflects a general confidence in executives rather than technical proficiency it’s hard to say, but it speaks to the importance of AI-human collaboration – introducing AI tools for cybersecurity to plug the gaps in human teams will only be effective if security professionals are supported with the correct education and training.  

Download the full report to explore these findings in depth

The full report for Darktrace’s State of AI Cybersecurity is out now. Download the paper to dig deeper into these trends, and see how results differ by industry, region, organization size, and job title.  

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