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September 18, 2024

FortiClient EMS Exploited: Attack Chain & Post Exploitation Tactics

Read about the methods used to exploit FortiClient EMS and the critical post-exploitation tactics that affect cybersecurity defenses.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Emily Megan Lim
Cyber Analyst
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18
Sep 2024

Cyber attacks on internet-facing systems

In the first half of 2024, the Darktrace Threat Research team observed multiple campaigns of threat actors targeting vulnerabilities in internet-facing systems, including Ivanti CS/PS appliances, Palo Alto firewall devices, and TeamCity on-premises.

These systems, which are exposed to the internet, are often targeted by threat actors to gain initial access to a network. They are constantly being scanned for vulnerabilities, known or unknown, by opportunistic actors hoping to exploit gaps in security. Unfortunately, this exposure remains a significant blind spot for many security teams, as monitoring edge infrastructure can be particularly challenging due to its distributed nature and the sheer volume of external traffic it processes.

In this blog, we discuss a vulnerability that was exploited in Fortinet’s FortiClient Endpoint Management Server (EMS) and the post-exploitation activity that Darktrace observed across multiple customer environments.

What is FortiClient EMS?

FortiClient is typically used for endpoint security, providing features such as virtual private networks (VPN), malware protection, and web filtering. The FortiClient EMS is a centralized platform used by administrators to enforce security policies and manage endpoint compliance. As endpoints are remote and distributed across various locations, the EMS needs to be accessible over the internet.

However, being exposed to the internet presents significant security risks, and exploiting vulnerabilities in the system may give an attacker unauthorized access. From there, they could conduct further malicious activities such as reconnaissance, establishing command-and-control (C2), moving laterally across the network, and accessing sensitive data.

CVE-2023-48788

CVE-2023-48788 is a critical SQL injection vulnerability in FortiClient EMS that can allow an attacker to gain unauthorized access to the system. It stems from improper neutralization of special elements used in SQL commands, which allows attackers to exploit the system through specially crafted requests, potentially leading to Remote Code Execution (RCE) [1]. This critical vulnerability was given a CVSS score of 9.8 and can be exploited without authentication.

The affected versions of FortiClient EMS include:

  • FortiClient EMS 7.2.0 to 7.2.2 (fixed in 7.2.3)
  • FortiClient EMS 7.0.1 to 7.0.10 (fixed in 7.0.11)

The vulnerability was publicly disclosed on March 12, 2024, and an exploit proof of concept was released by Horizon3.ai on March 21 [2]. Starting from March 24, almost two weeks after the initial disclosure, Darktrace began to observe at least six instances where the FortiClient EMS vulnerability had likely been exploited on customer networks. Seemingly exploited devices in multiple customer environments were observed performing anomalous activities, including the installation of Remote Monitoring and Management (RMM) tools, which was also reported by other security vendors around the same time [3].

Darktrace’s Coverage

Initial Access

To understand how the vulnerability can be exploited to gain initial access, we first need to explain some components of the FortiClient EMS:

  • The service FmcDaemon.exe is used for communication between the EMS and enrolled endpoint clients. It listens on port 8013 for incoming client connections.
  • Incoming requests are then sent to FCTDas.exe, which translates requests from other server components into SQL requests. This service interacts with the Microsoft SQL database.
  • Endpoint clients communicate with the FmcDaemon on the server on port 8013 by default.

Therefore, an SQL injection attack can be performed by crafting a malicious payload and sending it over port 8013 to the server. To carry out RCE, an attacker may send further SQL statements to enable and use the xp_cmdshell functionality of the Microsoft SQL server [2].

Shortly before post-exploitation activity began, Darktrace had observed incoming connections to some of the FortiClient EMS devices over port 8013 from the external IPs 77.246.103[.]110, 88.130.150[.]101, and 45.155.141[.]219. This likely represented the threat actors sending an SQL injection payload over port 8013 to the EMS device to validate the exploit.

Establish C2

After exploiting the vulnerability and gaining access to an EMS device on one customer network, two additional devices were seen with HTTP POST requests to 77.246.103[.]110 and 212.113.106[.]100 with a new PowerShell user agent.

Interestingly, the IP 212.113.106[.]100 has been observed in various other campaigns where threat actors have also targeted internet-facing systems and exploited other vulnerabilities. Open-source intelligence (OSINT) suggests that this indicator of compromise (IoC) is related to the Sliver C2 framework and has been used by threat actors such as APT28 (Fancy Bear) and APT29 (Cozy Bear) [4].

Unusual file downloads were also observed on four devices, including:

  • “SETUP.MSI” from 212.32.243[.]25 and 89.149.200[.]91 with a cURL user agent
  • “setup.msi” from 212.113.106[.]100 with a Windows Installer user agent
  • “run.zip” from 95.181.173[.]172 with a PowerShell user agent

The .msi files would typically contain the RMM tools Atera or ScreenConnect [5]. By installing RMM tools for C2, attackers can leverage their wide range of functionalities to carry out various tasks, such as file transfers, without the need to install additional tools. As RMM tools are designed to maintain a stable connection to remote systems, they may also allow the attackers to ensure persistent access to the compromised systems.

A scan of the endpoint 95.181.173[.]172 shows various other files such as “RunSchedulerTask.ps1” and “anydesk.exe” being hosted.

Screenshot of the endpoint 95.181.173[.]172 hosting various files [6].
Figure 1: Screenshot of the endpoint 95.181.173[.]172 hosting various files [6].

Shortly after these unusual file downloads, many of the devices were also seen with usage of RMM tools such as Splashtop, Atera, and AnyDesk. The devices were seen connecting to the following endpoints:

  • *[.]relay.splashtop[.]com
  • agent-api[.]atera[.]com
  • api[.]playanext[.]com with user agent AnyDesk/8.0.9

RMM tools have a wide range of legitimate capabilities that allow IT administrators to remotely manage endpoints. However, they can also be repurposed for malicious activities, allowing threat actors to maintain persistent access to systems, execute commands remotely, and even exfiltrate data. As the use of RMM tools can be legitimate, they offer threat actors a way to perform malicious activities while blending into normal business operations, which could evade detection by human analysts or traditional security tools.

One device was also seen making repeated SSL connections to a self-signed endpoint “azure-documents[.]com” (104.168.140[.]84) and further HTTP POSTs to “serv1[.]api[.]9hits[.]com/we/session” (128.199.207[.]131). Although the contents of these connections were encrypted, they were likely additional infrastructure used for C2 in addition to the RMM tools that were used. Self-signed certificates may also be used by an attacker to encrypt C2 communications.

Internal Reconnaissance

Following the exploit, two of the compromised devices then started to conduct internal reconnaissance activity. The following figure shows a spike in the number of internal connections made by one of the compromised devices on the customer’s environment, which typically indicates a network scan.

Advanced Search results of internal connections made an affected device.
Figure 2: Advanced Search results of internal connections made an affected device.

Reconnaissance tools such as Advanced Port Scanner (“www[.]advanced-port-scanner[.]com”) and Nmap were also seen being used by one of the devices to conduct scanning activities. Nmap is a network scanning tool commonly used by security teams for legitimate purposes like network diagnostics and vulnerability scanning. However, it can also be abused by threat actors to perform network reconnaissance, a technique known as Living off the Land (LotL). This not only reduces the need for custom or external tools but also reduces the risk of exposure, as the use of a legitimate tool in the network is unlikely to raise suspicion.

Privilege Escalation

In another affected customer network, the threat actor’s attempt to escalate their privileges was also observed, as a FortiClient EMS device was seen with an unusually large number of SMB/NTLM login failures, indicative of brute force activity. This attempt was successful, and the device was later seen authenticating with the credential “administrator”.

Figure 3: Advanced Search results of NTLM (top) and SMB (bottom) login failures.

Lateral Movement

After escalating privileges, attempts to move laterally throughout the same network were seen. One device was seen transferring the file “PSEXESVC.exe” to another device over SMB. This file is associated with PsExec, a command-line tool that allows for remote execution on other systems.

The threat actor was also observed leveraging the DCE-RPC protocol to move laterally within the network. Devices were seen with activity such as an increase in new RPC services, unusual requests to the SVCCTL endpoint, and the execution of WMI commands. The DCE-RPC protocol is typically used to facilitate communication between services on different systems and can allow one system to request services or execute commands on another.

These are further examples of LotL techniques used by threat actors exploiting CVE-2023-48788, as PsExec and the DCE-RPC protocol are often also used for legitimate administrative operations.

Accomplish Mission

In most cases, the threat actor’s end goal was not clearly observed. However, Darktrace did detect one instance where an unusually large volume of data had been uploaded to “put[.]io”, a cloud storage service, indicating that the end goal of the threat actor had been to steal potentially sensitive data.

In a recent investigation of a Medusa ransomware incident that took place in July 2024, Darktrace’s Threat Research team found that initial access to the environment had likely been gained through a FortiClient EMS device. An incoming connection from 209.15.71[.]121 over port 8013 was seen, suggesting that CVE-2023-48788 had been exploited. The device had been compromised almost three weeks before the ransomware was actually deployed, eventually resulting in the encryption of files.

Mitigating risk with proactive exposure management and real-time detection

Threat actors have continued to exploit unpatched vulnerabilities in internet-facing systems to gain initial access to a network. This highlights the importance of addressing and patching vulnerabilities as soon as they are disclosed and a fix is released. However, due to the rapid nature of exploitation, this may not always be enough. Furthermore, threat actors may even be exploiting vulnerabilities that are not yet publicly known.

As the end goals for a threat actor can differ – from data exfiltration to deploying ransomware – the post-exploitation behavior can also vary from actor to actor. However, AI security tools such as Darktrace / NETWORK can help identify and alert for post-exploitation behavior based on abnormal activity seen in the network environment.

Despite CVE-2023-48788 having been publicly disclosed and fixed in March, it appears that multiple threat actors, such as the Medusa ransomware group, have continued to exploit the vulnerability on unpatched systems. With new vulnerabilities being disclosed almost every other day, security teams may find it challenging continuously patch their systems.

As such, Darktrace / Proactive Exposure Management could also alleviate the workload of security teams by helping them identify and prioritize the most critical vulnerabilities in their network.

Insights from Darktrace’s First 6: Half-year threat report for 2024

First 6: half year threat report darktrace screenshot

Darktrace’s First 6: Half-Year Threat Report 2024 highlights the latest attack trends and key threats observed by the Darktrace Threat Research team in the first six months of 2024.

  • Focuses on anomaly detection and behavioral analysis to identify threats
  • Maps mitigated cases to known, publicly attributed threats for deeper context
  • Offers guidance on improving security posture to defend against persistent threats

Appendices

Credit to Emily Megan Lim (Cyber Security Analyst) and Ryan Traill (Threat Content Lead)

References

[1] https://nvd.nist.gov/vuln/detail/CVE-2023-48788

[2] https://www.horizon3.ai/attack-research/attack-blogs/cve-2023-48788-fortinet-forticlientems-sql-injection-deep-dive/

[3] https://redcanary.com/blog/threat-intelligence/cve-2023-48788/

[4] https://www.fortinet.com/blog/threat-research/teamcity-intrusion-saga-apt29-suspected-exploiting-cve-2023-42793

[5] https://redcanary.com/blog/threat-intelligence/cve-2023-48788/

[6] https://urlscan.io/result/3678b9e2-ad61-4719-bcef-b19cadcdd929/

List of IoCs

IoC - Type - Description + Confidence

  • 212.32.243[.]25/SETUP.MSI - URL - Payload
  • 89.149.200[.]9/SETUP.MSI - URL - Payload
  • 212.113.106[.]100/setup.msi - URL - Payload
  • 95.181.173[.]172/run.zip - URL - Payload
  • serv1[.]api[.]9hits[.]com - Domain - Likely C2 endpoint
  • 128.199.207[.]131 - IP - Likely C2 endpoint
  • azure-documents[.]com - Domain - C2 endpoint
  • 104.168.140[.]84 - IP - C2 endpoint
  • 77.246.103[.]110 - IP - Likely C2 endpoint
  • 212.113.106[.]100 - IP - C2 endpoint

Darktrace Model Detections

Anomalous Connection / Callback on Web Facing Device

Anomalous Connection / Multiple HTTP POSTs to Rare Hostname

Anomalous Connection / New User Agent to IP Without Hostname

Anomalous Connection / Posting HTTP to IP Without Hostname

Anomalous Connection / Powershell to Rare External

Anomalous Connection / Rare External SSL Self-Signed

Anomalous Connection / Suspicious Self-Signed SSL

Anomalous Server Activity / Rare External from Server

Anomalous Server Activity / New User Agent from Internet Facing System

Anomalous Server Activity / Server Activity on New Non-Standard Port - External

Compliance / Remote Management Tool On Server

Device / New User Agent

Device / New PowerShell User Agent

Device / Attack and Recon Tools

Device / ICMP Address Scan

Device / Network Range Scan

Device / Network Scan

Device / RDP Scan

Device / Suspicious SMB Scanning Activity

Anomalous Connection / Multiple SMB Admin Session

Anomalous Connection / New or Uncommon Service Control

Anomalous Connection / Unusual Admin SMB Session

Device / Increase in New RPC Services

Device / Multiple Lateral Movement Breaches

Device / New or Uncommon WMI Activity

Device / New or Unusual Remote Command Execution

Device / SMB Lateral Movement

Device / Possible SMB/NTLM Brute Force

Unusual Activity / Successful Admin Brute-Force Activity

User / New Admin Credentials on Server

Unusual Activity / Enhanced Unusual External Data Transfer

Unusual Activity / Unusual External Data Transfer

Unusual Activity / Unusual External Data to New Endpoint

Device / Large Number of Model Breaches

Device / Large Number of Model Breaches from Critical Network Device

MITRE ATT&CK Mapping

Tactic – ID: Technique

Initial Access – T1190: Exploit Public-Facing Application

Resource Development – T1587.003: Develop Capabilities: Digital Certificates

Resource Development – T1608.003: Stage Capabilities: Install Digital Certificate

Command and Control – T1071.001: Application Layer Protocol: Web Protocols

Command and Control – T1219: Remote Access Software

Execution – T1059.001: Command and Scripting Interpreter: PowerShell

Reconnaissance – T1595: Active Scanning

Reconnaissance – T1590.005: Gather Victim Network Information: IP Addresses

Discovery – T1046: Network Service Discovery

Credential Access – T1110: Brute Force

Defense Evasion,Initial Access,Persistence,Privilege Escalation – T1078: Valid Accounts

Lateral Movement – T1021.002: Remote Services: SMB/Windows Admin Shares

Lateral Movement – T1021.003: Remote Services: Distributed Component Object Model

Execution – T1569.002: System Services: Service Execution

Execution – T1047: Windows Management Instrumentation

Exfiltration – T1041: Exfiltration Over C2 Channel

Exfiltration – T1567.002: Exfiltration Over Web Service: Exfiltration to Cloud Storage

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Emily Megan Lim
Cyber Analyst

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June 1, 2026

効率化の裏にあるリスク:AI導入が製造現場にもたらす見えない脆弱性

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AIエージェントが製造業に与える影響

製造業界のセキュリティチームやIT担当者は、生産を守り、稼働時間を維持し、重要資産を保護するという絶え間ないプレッシャー下にあります。そしてAIは非常に大きなチャンスとともに、新たなサイバーリスクももたらしています。製造業全体で、AIはワークフローや意思決定に組み込まれつつあり、自律型AIエージェントが従業員やシステムに代わって行動する場面が増えています。

エージェント型システムは独立して行動できるため強力ですが、その同じ自律性がサイバーリスク、運用上のリスクも生み出します。エージェントは広範な権限を持ち、複雑なタスクの実行、意思決定、ツールや外部システムとのやり取りを、ほとんどまたは全く人間の介入なしに行うことができます。

あらかじめ定義されたタスクを実行する従来のAIモデルとは異なり、AIエージェントは高度なテクニックを使用して人間の意思決定プロセスを模倣することにより、新たな課題に動的に適応し、また自らの判断に基づいて意思決定し、アクションを実行します。彼らは業務の上では従業員のように見えますが、人間が持つ判断力、倫理観、または行動の結果に対する恐れが欠けています。これは、サイバー犯罪者によって簡単に操られる可能性があることを意味しており、OTネットワーク全体に埋め込まれたAIエージェントは、データ漏洩をはるかに超える脅威を生み出します。たとえば、BMWでは、AI は溶接プロセスのエラーの発生を識別するのに使われています。同社のスパータンバーグ(米サウスカロライナ州)の工場では、すべてのSUVフレーム上の300-400個のスタッドの溶接をAIが監視し、スタッドの配置間違いや欠陥を検知し直ちに修正します。このAIシステムが破損すれば壊滅的な品質管理問題につながる恐れがあります。

製造全体にエージェント型AIシステムを導入することについて多くのセキュリティチームはさまざまな懸念を示しています。ダークトレースの行ったAIサイバーセキュリティの現状調査では、製造業のセキュリティプロフェッショナルの78%が従業員によるAIエージェントの利用に懸念を抱いており、これは彼らの最も大きな危惧でした。それに続く問題点が従業員によるCopilotやChatGPT等の生成AIツールの使用であり、製造業のセキュリティプロフェッショナルの76%が懸念を抱いていました。これらのツールがますます多くのビジネスデータやプロセスにアクセスし、組織内でより多くの自律性を持つようになるにつれ、エージェントのアクティビティがほとんど可視化されていない現在、セキュリティチームにおいては機密データの露出(60%)や偶発的なポリシーおよび規制違反(59%)への懸念が高まっています。

外部からのAIによる脅威も急激に進化

製造業を変革しているのと同じAIの能力が、サイバー攻撃の形も変貌させています。

AIにより攻撃者は偵察を自動化し、標的をより高度に絞り込み、リアルタイムで適応できるようになっています。かつては人手による作業と時間を要していたことが、今では継続的かつ大規模に実行できるようになりました。そして、製造業はすでにその影響を実感しています。当社が調査した製造業のセキュリティプロフェッショナルの76%は、すでにAIを活用した脅威の影響を受けており、90%がAIによってソーシャルエンジニアリング攻撃の成功率が高まっていると回答しています。

また、攻撃のテクニック自体も進化しています。製造業界全体で、AIを利用した攻撃の経路の多様化に対する懸念が高まっています。特にリアルタイムで進化する適応型マルウェアについて、調査対象の製造業のセキュリティプロフェッショナルの半数近く(49%)が懸念しており、これは全産業の平均よりも9%高い数値です。AIを使った適応型マルウェアに続くその他の懸念には次が含まれます:

  • 自動化された脆弱性スキャンとエクスプロイトチェイニング(48%):Anthropicの新しいMythos AIモデルにより脆弱性探索が深刻化する中で、この問題は一層差し迫ったものとなっています。
  • 超パーソナライズされたフィッシングキャンペーン(46%):フィッシングは依然としてハッカーの主力兵器の1つであり、AIによってフィッシングメールはより説得力が高く検知困難なものとなり、その効果は増幅されました。

これは単に攻撃の量の増加だけでなく、攻撃の展開につれて静的な防御が対応できるよりも速く進化する脅威への変化なのです。

こうした認識が高まっているにもかかわらず、製造業の多くはまだこの変化に対応する準備ができていません。半数以上(51%)がAI駆動の脅威への準備が十分にできていないと回答し、AIの導入を管理する正式なポリシーを持っている組織はわずか37%でした。  

可視性、コンテキスト、およびガードレールを通じてAIのセキュリティを確保

これらの問題に対処するためにAIイノベーションを遅らせる必要はありません。それには、AIと同じスピードと規模で動作できる、これまでとは異なるアプローチのセキュリティが必要です。具体的には、製造業がAIの力を活用する上で、次の3つの優先課題が浮上しています。

可視性はすべての土台  

AIがどこで使用されているか、何にアクセスできるか、そしてITおよびOT環境にわたってどのように動作するかを理解する必要があります。それがなければ、リスクを測定したり管理したりすることはできません。ダークトレースの調査において、製造業のセキュリティプロフェッショナルの91%が、AIを信頼する前に、それがどのように意思決定を行うかを理解する必要があると回答したのは当然のことです。OT環境においてこのことはさらに重要です。稼働の中断は安全や環境、財務、および評判に大きな影響を及ぼすからです。

可視性をアクションにつなげるにはコンテキストが必要  

AIによって形作られる環境において、正常とされる挙動は絶えず変化します。つまり、脅威を検知するにはビヘイビアベースのアプローチが必要なのです。組織全体で生活パターンを理解し、わずかな逸脱をリアルタイムに検知すること- これは従来のセキュリティとリスク管理に対するアプローチからの根本的な変化です。

エージェントからの露出を防ぐガードレール  

AIシステムがより大きな責任を担うようになるなかで、組織はAIが何をできるか、そしていつ独立して行動できるかについて、明確な境界を設ける必要があります。これらのコントロールは何かがあってから適用されるのではなく、システム自体に組み込んでおかなければなりません。  

製造業のITおよびOT環境におけるAIエージェントのセキュリティ

エージェント型AIの出現は製造業を変革し、次世代のオペレーションを支える一方で、脅威ランドスケープも一変させています。これは単なる脅威の増加ではなく、自律型システムへの移行、挙動の絶え間ない変化、そしてマシンスピードで進行するリスクです。AIを活用しつつリスクを管理するという課題に取り組む組織にとって、可視性、コンテキスト、ガードレールはセキュリティの基盤となります。

Darktraceはこの基盤を実現することにより、製造業の安全なAIアプローチ構築を支援します。ITおよびOT環境全体を可視化し、異常なアクティビティに対するリアルタイムの検知および対応を提供することにより、従業員が使用するプロンプトや構築するエージェントから、それらのエージェントの環境全体での動作に至るまで、AIアクティビティの理解を可能にします。これにより、AIの導入を拡大する製造業はコントロールを犠牲にすることなくイノベーションの基盤を構築することができます。

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Oakley Cox
Director of Product

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June 1, 2026

Defend What You Trust: Stories from the Front Lines of Modern Cyber Defense

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Modern attacks don’t always announce themselves, follow obvious patterns, or rely on known malware. Often, they move quietly inside trusted systems, authenticated sessions, and everyday behavior.

They don’t break in. They blend in.

That’s why an AI-powered defense is essential. It turns invisible signals into actionable insights at a scale neither analysts nor traditional tools can achieve alone.

Confidence is creating risk

One of the most dangerous assumptions in cybersecurity today is that strong controls equal strong protection.

Multi-factor authentication (MFA), for example, is widely viewed as a foundational safeguard. But as the CISO for a professional sports organization explains, that confidence can be misplaced. “A lot of organizations assume that once you have MFA, those accounts are safe. That’s not true.”

In one instance, his team identified a sophisticated attack where a threat actor bypassed MFA entirely, not by breaking it, but by going around it. A user’s authenticated session was hijacked and re-used, allowing the attacker to impersonate them without triggering traditional controls.

“Darktrace picked up that a session had been re-injected by the hacker, and we were able to block it right away,” he explains.

Attackers anticipate what we miss

Even well-trained users can become entry points.

“An email bypassed our existing security tools,” shares the VP of IT at a U.S.-based risk management services provider.  “The user missed one signal and entered their credentials into a malicious site. That’s what the bad guys count on.”

The organization responded quickly, but not before damage was done. Crucially, this occurred while Darktrace was in “watch mode,” before autonomous response was fully enabled. “Darktrace would have seen that and shut it down immediately,” he notes.

Mistakes and oversights like misconfigurations, forgotten machines, and missed patches can create serious vulnerabilities.

The CIO of a utility services organization shares an instance when Darktrace detected a breach to a client’s network via their ZTNA VPN due to misconfigured MFA. “Darktrace alerted us and autonomously blocked the scanning, preventing what could have been a ransomware-type incident.”  

The most dangerous threats are already inside

The Head of Security at a global business services provider knows firsthand how blind spots can persist inside environments. His team uncovered evidence of dormant ransomware artifacts sitting unnoticed within a company’s environment ¬¬– long before modern detection was in place.

“During a routine file transfer, Darktrace flagged the suspicious activity, identified the ransomware, and immediately quarantined the server,” he recalls.  While the attack was never executed, the implication was significant: the risk existed long before it was finally detected.

Cyber threats are also successful because they take advantage of normal human behavior, exploiting moments of cognitive overload, urgency, and trust.

The Executive Director of IT and Business Applications at a pharmaceutical lab describes the time Darktrace flagged an employee logging into Microsoft 365 from Singapore, despite him being physically located in the U.S. Darktrace immediately cut off his access and within minutes revealed that the employee’s son was using a VPN to play a video game.

While the threat was benign, it demonstrated the strength of AI to use contextual information to detect threats other tools miss. The information also saved security analysts hours of investigation and minimized downtime for the employee. “That level of precision and speed isn’t just convenient, it’s game changing.”

“Unusual” behavior is the new red flag

Detecting modern threats requires an understanding of what “normal” looks like and recognizing when something subtly deviates.

One security leader  at an AI technology enterprise described a scenario in which an employee connected to a proxy service in China. The service itself was legitimate, and although traditional tools didn’t flag it, the behavior was unusual for that user specifically.

“That’s what Darktrace picked up on. The activity turned out to be benign, but without visibility into behavioral deviations, it could just as easily have been something more serious.”

AI shifts defense from reaction to anticipation

These stories point to a fundamental shift by cyber attackers, both tactically and strategically. Because traditional security tools were built to detect what’s already known, modern attacks are often:

  • Credential-based, not malware-based
  • Behavioral, not signature-based
  • Subtle, not overt

They may operate within the boundaries of what appears normal, exploiting what organizations trust, not what they block:

  • Trusted sessions
  • Legitimate services
  • Human error

This is where AI is changing the equation. Rather than relying on predefined rules or known threat signatures, AI can:

  • Establish a baseline of normal behavior
  • Detect subtle anomalies in real time
  • Act autonomously to contain potential threats

Resilience, not perfection, is the new security standard

As these frontline experiences show, the organizations that lead are those that move beyond reactive defense and embrace AI as a core part of their strategy.

It eliminates the blind spots and uncertainty, says the CISO of a professional sports organization. “If you lack visibility, you’re not managing risk, you’re assuming it. AI gives you the actionable insights needed to turn uncertainty into control.”

And it provides the speed and agility that are vital when seconds matter, says the Executive Director of IT and Business Applications. “When Darktrace alerted us at 3:00 am to a ransomware attack, it had already quarantined the affected systems, blocked the attacker’s access, and provided us with the critical details and time needed to investigate. That action likely saved us hundreds of thousands, if not millions, of dollars.”

The modern SOC has become a cornerstone of enterprise resilience, responsible for protecting data and operational continuity while enabling digital growth and innovation. For today’s security professional, that means success is no longer measured by what they keep out, but by what they protect: revenue, reputation, and trust.

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