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May 25, 2022

Multi-Account Compromise in Office 365

Learn how internal phishing can compromise accounts swiftly & how Darktrace/Apps can prevent future attacks effectively.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Laura Leyland
Cyber Analyst
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25
May 2022

In February 2022, Darktrace detected the compromise of three SaaS accounts within a customer’s Office 365 environment. This incident provides an effective use case for highlighting how Darktrace/Apps and Darktrace/Email can work together to alert to unusual logins, app permission changes, new email rules and outbound spam. It also emphasizes an instance where Darktrace RESPOND/Apps could have been set to autonomous mode and stopped additional compromise.

Account Compromise Timeline

February 9 2022

Account A was logged into from a rare IP from Nigeria with the BAV2ROPC user agent which is commonly associated with SaaS account attacks. BAV2ROPC stands for ‘Basic Authentication Version 2 Resource Owner Password Credential’ and is commonly used by old email apps such as iOS Mail. It is often seen in SaaS/email account compromises where accounts have ‘legacy authentication’ enabled. This is because, even if multi-factor authentication (MFA) is activated, legacy protocols like IMAP/POP3 are not configured for MFA and so do not result in an MFA notification being sent.[1][2]

Account A then created a new email rule which was named as a single full stop. Attackers commonly create new email rules to give themselves persistent access by using the ability to forward certain emails to external email accounts they own. This means that even if the account’s password is changed or MFA is turned on, the attacker keeps getting the forwarded emails as long as the rule remains in place. In this case, the attacker configured the new email rule using the following fields and features:

  • AlwaysDeleteOutlookRulesBlob – hides any warning messages when using Outlook on the web or Powershell to edit inbox rules. It is likely that the attacker had a set list of commands to run and didn’t want to be slowed down in the exploitation of the account by having to click confirmation messages.
  • Force – hides warning or confirmation messages.
  • MoveToFolder – moves emails to a folder. This is often used to move bounced emails away from the inbox in order to hide the fact the account is being used to send emails by the attacker.
  • Name – specifies the name of the rule, in this case a single full stop.
  • SubjectOrBodyContainsWords – emails with key words are actioned.
  • StopProcessingRules – determines whether subsequent rules are processed if the conditions of this rule are met. It is likely in this case the attacker set this to false so that any subsequent rules would still be processed to avoid raising suspicion.

Account A was then observed giving permission to the email management app Spike. This was likely to allow the rapid automated exploitation of the compromised account. Attackers want to speed up this process to reduce the time between account compromise and malicious use of the account, thus reducing the time security teams have to respond.

Figure 1: Screenshot from SaaS console showing the timeline of giving consent to the email management application Spike and the creation of the new inbox rule

The account was then observed sending 794 emails over a 15 minute period to both internal and external recipients. These emails shared similar qualities including the same subject line and related phishing links. This mass spam was likely due to the attacker wanting to compromise as many accounts and credentials as possible within the shortest timeframe. The domain of the link sent in the emails was spikenow[.]com and was hidden by the text ‘View Shared Link’. This suggests that the attacker used Spike to send the emails and host the phishing link.

Figure 2: Screenshot of AGE UI showing the spike in outbound messages from the compromised account – the messages all appear to be the same format
Figure 3: Screenshot from Darktrace/Email of the link and text that masked the link: ‘View Shared File’

Within 15 minutes of this large volume of outbound email from Account A, Account B was accessed from the same rare IP located in Nigeria. Account B also created a new email rule which was named a single full stop. In addition to the previous rules, the following rules were observed:

  • From – specifies that emails from certain addresses will be processed by the rule.
  • MarkAsRead – specifies that emails are to be marked as read.

Due to the short timeframe between the phishing emails and the anomalous behavior from Account B, it is possible that Account B was an initial phishing victim.

Figure 4: Screenshot of the SaaS console showing Account B login failures, then successful login and inbox rule creation from the rare Nigerian IP

February 10 2022

The next day, a third account (Account C) was also accessed from the same rare IP. This occurred on two occasions, once with the user agent Mozilla/5.0 and once with BAV2ROPC. After the login at 13:08 with BAV2ROPC, the account gave the same permission as Account A to the email management app Spike. It then created what appears to be the same email rule, named a single full stop. As with Account B, it is possible that this account was compromised by one of the phishing emails sent by Account A.

Figure 5: Timeline of key incidents with Darktrace/Apps actions

Whilst the motive of the threat actor was unclear, this may have been the result of:

  • Credential harvesting for future use against the organization or to sell to a third party.
  • Possible impersonation of compromised users on professional websites (LinkedIn, Indeed) to phish further company accounts:
  • Fake accounts of one user were discovered on LinkedIn.
  • Emails registering for Indeed for this same user were seen during compromise.

How did the attack bypass the rest of the security stack?

  • Compromised Office 365 credentials, combined with the use of the user agent BAV2ROPC meant MFA could not stop the suspicious login.
  • RESPOND was in Human Confirmation Mode and was therefore not confirmed to take autonomous action, showing only the detections. Disabling Account A would likely have prevented the phishing emails and the subsequent compromise of Accounts B and C.
  • The organization was not signed up to Darktrace Proactive Threat Notifications or Ask The Expert services which could have allowed further triage from Darktrace SOC analysts.

Cyber AI Analyst Investigates

Darktrace’s Cyber AI Analyst automates investigations at speed and scale, prioritizing relevant incidents and creating actionable insights, allowing security teams to rapidly understand and act against a threat.

In this case, AI Analyst automatically investigated all three account compromises, saving time for the customer’s security team and allowing them to quickly investigate the incident themselves in more detail. The technology also highlighted some of the viewed files by the compromised accounts which was not immediately obvious from the model breaches alone.

Figure 6: Screenshot of AI Analyst for Account A
Figure 7: Screenshot of AI Analyst for Account B
Figure 8: Screenshot of AI Analyst for Account C

Darktrace RESPOND (Antigena) actions

The organization in question did not have RESPOND/Apps configured in Active Mode, and so it did not take any action in this case. The table below shows the critical defensive actions RESPOND would have taken.[3]

Nonetheless, we can see what actions RESPOND would have taken, and when, had the technology been enabled.

The above tables illustrate that all three users would have been disabled during the incident had RESPOND been active. The highlighted row shows that Account A would have been disabled when the internal phishing emails were sent and possibly then prevented the cascade of compromised email accounts (B and C).

Conclusion

SaaS accounts greatly increase a company’s attack surface. Not only is exploitation of compromised accounts quick, but a single compromised account can easily lead to further compromises via an internal phishing campaign. Together this reinforces the ongoing need for autonomous and proactive security to complement existing IT teams and reduce threats at the point of compromise. Whilst disabling ‘legacy authentication’ for all accounts and providing MFA would give some extra protection, Darktrace/Apps has the ability to block all further infection.

Credit to: Adam Stevens and Anthony Wong for their contributions.

Appendix

List of Darktrace Model Detections

User A – February 9 2022

  • 04:55:51 UTC | SaaS / Access / Suspicious Login User-Agent
  • 04:55:51 UTC | SaaS / Access / Unusual External Source for SaaS Credential Use
  • 04:55:52 UTC | Antigena / SaaS / Antigena Suspicious SaaS and Email Activity Block
  • 04:55:52 UTC | Antigena / SaaS / Antigena Suspicious SaaS Activity Block
  • 14:16:48 UTC | SaaS / Compliance / New Email Rule
  • 14:16:48 UTC | SaaS / Compromise / Unusual Login and New Email Rule
  • 14:16:49 UTC | Antigena / SaaS / Antigena Significant Compliance Activity Block
  • 14:16:49 UTC | Antigena / SaaS / Antigena Suspicious SaaS Activity Block
  • 14:45:06 UTC | IaaS / Admin / Azure Application Administration Activities
  • 14:45:07 UTC | SaaS / Admin / OAuth Permission Grant
  • 14:45:07 UTC | Device / Multiple Model Breaches
  • 14:45:08 UTC | SaaS / Compliance / Multiple Unusual SaaS Activities
  • 15:03:25 UTC | SaaS / Email Nexus / Possible Outbound Email Spam
  • 15:03:25 UTC | SaaS / Compromise / Unusual Login and Outbound Email Spam

User B – February 9 2022

  • 15:18:21 UTC | SaaS / Compliance / New Email Rule
  • 15:18:21 UTC | SaaS / Compromise / Unusual Login and New Email Rule
  • 15:18:22 UTC | Antigena / SaaS / Antigena Significant Compliance Activity Block
  • 15:18:22 UTC | Antigena / SaaS / Antigena Suspicious SaaS Activity Block

User C – February 10 2022

  • 14:25:20 UTC | SaaS / Admin / OAuth Permission Grant
  • 14:38:09 UTC | SaaS / Compliance / New Email Rule
  • 14:38:09 UTC | SaaS / Compromise / Unusual Login and New Email Rule
  • 14:38:10 UTC | Antigena / SaaS / Antigena Significant Compliance Activity Block
  • 14:38:10 UTC | Antigena / SaaS / Antigena Suspicious SaaS Activity Block

Refrences

1. https://www.ncsc.gov.uk/guidance/phishing#section_3

2. https://www.bleepingcomputer.com/news/security/microsoft-scammers-bypass-office-365-mfa-in-bec-attacks/

3. https://customerportal.darktrace.com/product-guides/main/antigena-saas-inhibitors

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Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Laura Leyland
Cyber Analyst

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October 21, 2026

Beyond the Fridge: Exposed Industrial Control Systems

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Introduction

In October 2026, hundreds of supermarkets across France were reportedly affected by a cyberattack targeting their refrigeration systems. According to public reports, the attackers gained access to internet-connected controllers and modified their settings, forcing refrigeration units into high and extremely low temperatures and causing significant disruption. Total losses have been reported to reach several million euros.

The incident drew attention to the security of industrial refrigeration systems, particularly older devices with exposed management interfaces and known vulnerabilities.

The exact details of how the attackers gained access have not been confirmed, however it is speculated that the public-facing web server could be accessed with the username “admin” and password being the current date. Researchers from Claroty’s Team82 identified a vulnerability in Danfoss AK-SM 8xxA Series in 2025, “CVE-2025-41450", allowing for administrative access using a time-based “code-of-the-day" for authentication [1].

Default credentials, outdated firmware and publicly accessible administrative interfaces have been an issue for years. And yet these systems continue to appear in internet scans and require little sophistication to gain admin access. A simple search of internet-connected devices shows a range of exposed devices from Programmable Logic Controllers (PLCs) and remote gateways, to, yes, more fridges.

Darktrace malware researchers identified hundreds of IoT and OT devices publicly exposed on the internet, many of which are configured with no authentication, weak credentials, or default credentials. As shown in Figure 1, an exposed Copeland XWEB web interface, used to manage Dixell equipment, including refrigerators, can provide the ability to remotely control connected devices.

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Figure 1: Copeland XWEB interface used to control systems including refrigerators and air conditioning.

However, it’s not only fridges; web management interfaces for industrial controls are also publicly accessible, often protected only by weak credentials. Figure 2 shows an example of a publicly exposed WAGO interface. The WAGO management interface is a configuration and administration panel for controllers. Through it, a logged-in user can view device details and diagnostics, manage user accounts and passwords, update firmware, back up or restore the full configuration, set the clock, and manage SD card storage. While it typically doesn’t manage switch outputs or read live process values, someone with access could still disrupt operation by changing network or Modbus settings, loading bad firmware or configurations, or by resetting passwords and enabling insecure services.

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Figure 2: WAGO Management interface.

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The issue extends beyond management interfaces. During our research, we identified publicly accessible web interfaces belonging to PLCs, including Rockwell Automation Allen-Bradley devices. In each case, the risk arises from how the devices have been deployed and configured, not from a flaw in the vendors’ products.

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Figure 3: Web interface for Allen-Bradley CompactLogix controller.

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Figure 3 shows the web interface of an Allen-Bradley CompactLogix controller. Unlike the previous examples, this interface provides a view into the controller's operation, including running tasks, network connections, memory usage and diagnostic information. Rockwell Automation's CompactLogix controllers are commonly used to automate industrial processes, from manufacturing and packaging lines to water treatment and material handling systems. Depending on their configuration, these controllers can operate motors, pumps, valves and other physical equipment.

Although in this example the interface shown does not provide direct control over the PLC's logic, it exposes information about the model, firmware, network layout, and connections, which is useful reconnaissance for a bigger attack.

The concern is not necessarily that every exposed interface allows an attacker to immediately manipulate industrial processes. However, these devices are accessible from the public internet in the first place, providing information about systems that may be responsible for controlling physical equipment.

The attacks on refrigeration systems in France highlight the consequences of poorly secured industrial devices. As demonstrated throughout this research, publicly accessible management interfaces are not limited to refrigeration controllers but extend to PLCs and other systems used to manage industrial equipment.

Finding these devices requires little effort. Internet scanners make it possible to identify publicly exposed interfaces quickly, and in some cases these interfaces rely on publicly documented default credentials or have no authentication at all. As attackers increasingly use AI tools, such attacks may be identified and carried out faster and at a greater scale.

The consequences of this access depend on the device and the functionality exposed. While some interfaces provide little more than diagnostic information, others allow users to modify configurations, disrupt communications, or change settings that affect physical equipment. In industrial environments, this can result in operational downtime, damaged equipment and financial losses.

Weak passwords, default credentials and exposed administrative interfaces are not new security issues. Yet their continued presence on internet-connected industrial systems demonstrates how easily preventable weaknesses can leave physical operations vulnerable to attack.

Exposed devices often come from third-party suppliers and contractors, who frequently install refrigeration controllers, gateways and PLCs without the organization ever being aware they are connected to the internet. Asset visibility remains an important foundation, but organizations should assume that some unknown assets and services will exist. Effective security therefore also depends on continuous monitoring, anomaly detection, network segmentation and rapid response, so that risky exposure and unusual activity can be identified and addressed before it becomes disruptive.

Darktrace helps security teams gain visibility across IT and OT and respond to risks: https://www.darktrace.com/products/operational-technology.

Copeland, Dixell, WAGO, Rockwell Automation, Allen-Bradley and CompactLogix are trademarks of their respective owners. Their use here is for identification only and does not imply any affiliation with or endorsement by those owners.

References

1.        https://claroty.com/team82/research/freeze-the-controller-defrost-the-food-uncovering-vulnerabilities-in-danfoss-refrigeration-controllers

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Tara Gould
Malware Research Lead

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October 20, 2026

Why Kubernetes Security Needs A Behavioral Approach

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Kubernetes has become a foundational technology for modern cloud-native infrastructure. It can orchestrate everything from customer-facing applications to data pipelines and, increasingly, AI workloads. This is due to the highly scalable nature of Kubernetes, making it cost efficient and reliable.

Gartner projects that by 2028, 95% of new AI deployments will run on Kubernetes, up from less than 30% today1. However, the same qualities that make Kubernetes powerful also make it uniquely challenging to secure, leaving many organizations with limited visibility into their clusters. This lack of visibility increases risk - it’s difficult to secure what you can’t see.

However, this risk is often looked at as purely a posture management challenge. While Cloud Security Posture Management (CSPM) solutions can tell you how a cluster should be configured, they don’t tell you what it is doing in real time. This requires runtime behavioral monitoring of clusters to detect active threats.

Yet existing approaches to securing Kubernetes by most Cloud Detection and Response (CDR) and Network Detection and Response (NDR) vendors often have limited coverage or require a third-party integration to forward traffic and metadata. This means that capabilities can be limited and detections can lack the context of the wider environment, which slows down triage, investigation and response.

Why Kubernetes is hard to secure

Traditional security tooling was built for persistent, long-term infrastructure such as servers and virtual machines with fixed identities that last months or years. Some elements of Kubernetes environments can have a much shorter lifespan, breaking many assumptions those tools rely on:

  1. Increased complexity
    1. Kubernetes environments can be complex in comparison to traditional infrastructure, with many different elements to consider such as nodes, clusters, containers, pods and the workloads themselves.
  2. Ephemeral by design
    1. Kubernetes pods can spin up and terminate in seconds. A container that was compromised may no longer exist by the time a deeper investigation is required, leaving no artifact to analyze. This poses a unique challenge for security operations.
  3. Weaker workload boundaries
    1. Kubernetes containers use lightweight, shared-kernel isolation rather than separate virtual machines, improving efficiency but reducing separation between workloads and the host. As a result, a compromised container may have a greater potential impact on the node and neighboring workloads than a compromised virtual machine (VM).2
    2. Recent vulnerabilities have shown that threat actors can escape a container and gain access to the underlying host.3, 4
  4. Everything is API-driven
    1. Dozens or hundreds of microservices communicate over internal APIs, and the Kubernetes control plane itself is an API. This creates a large and dynamic attack surface, making it difficult to distinguish legitimate activity from malicious behavior.
    2. Without identity-aware runtime visibility, threat actors can move laterally between pods and exploit misconfigured role-based access controls (RBAC) with little chance of detection.

Rising to the challenge of securing Kubernetes

With the release of Darktrace 7.2, Darktrace / HYBRID NETWORK can extend behavioral security into Kubernetes, delivering visibility, detection and response capabilities across runtime activity. Darktrace addresses the challenges of securing Kubernetes environments in several ways.

Behavioral detection, not static rules

Many Kubernetes runtime tools rely on predefined rules and signatures - a fixed list of “bad” behaviors to match against. That approach struggles with novel attacks and generates noise at scale. Darktrace takes a different approach: our Adaptive AI builds a Unique Behavioral Profile for each organization from the ground up, learning the normal behavior of every workload, node and identity in your cluster. It then uses this understanding to detect meaningful deviations from expected behavior, which serves as the basis for surfacing suspicious and malicious activity.  

A pod reaching out to an unfamiliar destination, an unexpected executable launching inside a workload, or an identity performing an action it has never performed, all surface as anomalies without anyone having to write a rule in advance.

Darktrace surfaces unexpected Kubernetes activity that does not align with an organization’s Unique Behavioral Profile

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Visibility across the network, the process, and the control plane

Darktrace monitors Kubernetes at three levels that together provide comprehensive runtime visibility:

  1. Network-layer
    1. Traffic between pods, across nodes and out to the internet. This helps to detect lateral movement and unusual connectivity, whether internal or external.
  2. Process-layer
    1. What is executing inside your containers. If a process reads a sensitive credential file or spawns an unexpected shell inside a production pod, Darktrace can identify that activity and use it as context for further detections.
  3. Control plane
    1. Activity against the Kubernetes API itself: someone executes a command in a running pod, RBAC changes, or unusual administrative actions. Many high-impact security events involve the control plane, an area that is often less visible to solutions that only analyze or scan network-layer telemetry.

Misconfiguration and vulnerability awareness

Runtime detection is strongest when combined with posture and exposure management. Darktrace surfaces risky pod configurations, such as privileged containers, host networking, and over-permissive service accounts as workloads are deployed, and links CVEs from images to the workloads running them. Security teams can go beyond simply knowing that a vulnerability exists and see exactly where it is in the cluster. When combined with behavior-based detections, this provides invaluable context that can help prioritize incidents and proactively identify areas that need further attention. For example, anomalous workload behavior on its own might not be very interesting to a security team at first, but if that same workload is known to host sensitive data, is known to have critical vulnerabilities associated with it, or is publicly accessible, then this narrative becomes much more suspicious and demanding of their attention.

Darktrace highlights Kubernetes misconfigurations such as privileged containers, host networking, and missing security controls, helping teams prioritize runtime alerts with valuable exposure and risk context

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Response, tailored to Kubernetes

Detection is most effective when paired with response. Darktrace can take precise actions on Kubernetes workloads, including blocking a malicious connection at the pod level, helping to safely contain threats while security teams investigate. Response actions can be taken fully autonomously or via a human-in-the-loop process, which is completely configurable depending on the desired level of autonomy and scope. Darktrace is expanding the number of Kubernetes-native response actions to give customers even more flexibility when containing threats.

Forensics that survive the workload

Because containers are so short-lived, evidence disappears fast and this can make it very difficult to answer questions related to the initial detections. Darktrace solves this with Forensic Acquisition & Investigation capabilities that extend to Kubernetes containers, allowing investigations to be triggered manually by an analyst, or automatically from an alert, preserving evidence before the workload is gone.

For incident responders, this addresses a key challenge in container security: being able to answer “what actually happened?” after an ephemeral workload has vanished.

One platform, not another silo

Kubernetes doesn't exist in isolation, and neither should its security. Darktrace correlates cluster activity with the surrounding cloud environment, including AWS, Azure and GCP identities, network activity and cloud assets, allowing analysts to pivot between a Kubernetes workload and its wider context. A single anomalous action can be traced from the control plane to the pod, and from the pod to the cloud identity behind it, all within a single investigation workflow. This can also include alerts from other areas of hybrid infrastructure or third-party sources where relevant, adding more context to investigations and speeding up workflows for human analysts.

Built to deploy easily

Operational complexity can be a barrier to security adoption. Darktrace / HYBRID NETWORK for Kubernetes installs with a single command, and for teams that manage their infrastructure as code, it supports raw manifests so the deployment can live in a Git repository and be managed through existing GitOps workflows. The same deployment approach works across Kubernetes environments in AWS, Azure, Google Cloud, and on-premises infrastructure. Early adopters of Darktrace’s Kubernetes capabilities have highlighted the simplicity of deployment and time to value.

Darktrace can deploy across your Kubernetes environment and wider hybrid infrastructure, while also providing visibility into Kubernetes deployment structure and status

Next steps

Kubernetes environments are dynamic, ephemeral and API-driven in ways that challenge traditional security tooling. With Kubernetes usage increasing due to widespread AI adoption, it is essential to secure Kubernetes environments as part of securing what AI can do. Darktrace / HYBRID NETWORK addresses these challenges by learning normal behavior in Kubernetes environments across network, process and control-plane layers, identifying meaningful threats and enabling targeted response. Combined with the context of wider hybrid infrastructure and forensic investigation capabilities, Darktrace provides visibility into both emerging threats and active incidents.

To see how Darktrace can help secure your Kubernetes environment and your wider hybrid infrastructure, get in touch to arrange your free trial. Existing customers can contact their Darktrace Account Team for more information about deployment options and licensing.

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Sources

[1] Gartner, Container Management research, 2025: "By 2028, 95% of new AI deployments will use Kubernetes, up from less than 30% today."  https://www.gartner.com/en/documents/7913109. (quote reproduced under Gartner reprint at https://www.kubermatic.com/magic-quadrant-and-critical-capabilities-for-container-management/)

[2] Palo Alto Networks (Unit 42) – Container Breakouts: Escape Techniques in Cloud Environments. https://unit42.paloaltonetworks.com/container-escape-techniques/

[3] runC container-escape vulnerabilities (CVE-2025-31133, CVE-2025-52565, CVE-2025-52881), disclosed by a SUSE researcher on November 5, 2025. https://www.securityweek.com/runc-vulnerabilities-can-be-exploited-to-escape-containers/

[4] NVIDIAScape (CVE-2025-23266), CVSS 9.0. https://nvidia.custhelp.com/app/answers/detail/a_id/5659

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About the author
Elise Longhurst
Senior Product Executive
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