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June 12, 2023

How Darktrace AI Protects 8,400 Customers

This blog describes how Darktrace DETECT and RESPOND can help organizations reduce privacy and security risks related to generative AI.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Jack Stockdale OBE FREng
Chief Technology Officer
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12
Jun 2023

Generative AI and Large Language Model (LLM) tools have entered the mainstream of public consciousness this year, with people using the likes of OpenAI’s ChatGPT and Google Bard for everything from helping web searches to using the AI capabilities to drive efficiency in the workplace.

At Darktrace, we have long understood the potential for AI to be one of the most transformative technological opportunities of our time. Our Darktrace Cyber AI Research Centre in Cambridge has been researching and developing AI tools for over a decade – tools like Darktrace DETECT™ and RESPOND™ which use a variety of AI technology to keep 8,400 customers around the world safe from cyber disruption. 

As pioneers of AI and understanding its potential to change the world, we recognize that in 2023, the AI genie is out of the bottle. AI tools are rapidly becoming part of our day to day lives. 

74% of active customer deployments have employees using generative AI tools in the workplace [1]

While generative AI tools have the power to increase productivity and augment human creativity, businesses need to move quickly to keep up with the pace of innovation. These tools carry potential privacy and security risks if used incorrectly or without proper policies in place that match the unique needs of the business – creating challenges for CISOs.

Privacy and Security Risks with Generative AI 

Government agencies like the UK’s National Cyber Security Centre (NCSC) have already issued guidance about the need to manage risk when using generative AI tools and other LLMs in the workplace. In the United States, the Cybersecurity and Infrastructure Agency (CISA) has also expressed concerns about the security implications of generative AI.

One of the reasons for this is because LLMs can learn from your prompts, storing information entered and using it to train datasets. With that data in the system, it is possible that if someone enters the right prompt, the LLM could potentially use your company’s data in response to a query.

And if the information you entered contains sensitive files or data such as intellectual property or know-how, financial reports, confidential internal documents, or sales numbers, it could become part of the third-party AI model and potentially available to others, creating privacy, intellectual property, and security risks if the appropriate guardrails are not in place. 

How Darktrace Helps Manage Generative AI Use 

In response to the growing use of generative AI tools, Darktrace has announced new risk and compliance models to help Darktrace customers address concerns around the risk of IP loss and data leakage.

We’re excited about how immensely powerful these generative AI tools are, with the capability to help people and businesses work efficiently– but like any other technology, there’s the risk that they could be inadvertently misused if not managed or monitored correctly. That’s why the new risk and compliance models for Darktrace DETECT™ and RESPOND™ make it easier for customers to put guardrails in place to monitor, and when necessary, respond to activity and connections to generative AI and LLM tools such as AutoGPT, ChatGPT, Stable Diffusion, Claude, and more. 

Each business will have its own distinct policies and needs related to generative AI tools, so we’ve also made it easier for customers to add their own list of tools to monitor for. 

Darktrace’s Self-Learning AI makes it possible to detect generative AI activity that may deviate from company policies or best practices. We bring our AI to each customer’s data, and it learns the day-to-day workings of every user, asset, and device – building an understanding of your business’s unique ‘pattern of life’.  That’s why it can detect even subtle anomalies that could indicate a threat to your business and autonomously respond, containing the threat in seconds.  

In May 2023, Darktrace Self-Learning AI detected and prevented an upload of over 1GB of data to a generative AI tool at one of its customers. [2]

With these guardrails in place, Darktrace customers can take advantage of the opportunity using generative AI and LLMs provide, while remaining protected against the potential security, IP, and privacy risks.

Using AI Safely and Responsibly

At Darktrace, we believe that recent advances in generative AI and LLMs are an important addition to the growing arsenal of AI techniques that will transform cyber security. After all, we have been utilizing AI, including LLMs and generative AI, across all of our products for years – including in Cyber AI Analyst for real time analysis of incidents, helping Darktrace customers use the power of AI to stay protected from cyber threats.

But we also believe in the responsible development and deployment of different AI techniques, which is why we are providing the tools customers need to use AI safely and responsibly. 

Our Self-Learning AI is already helping more than 8,400 businesses fight back and protect themselves against cyber threats and disruptions for the past ten years – with these new tools, CISOs can ensure that productivity is boosted by generative AI, without needing to worry about the potential security risks. Our AI learns the business in real time, all the time. It’s a Self-Learning AI. And the impact we’ve seen on improved security outcomes has been enormous.

Self-Learning AI informs Darktrace’s Cyber AI Loop, an interconnected, comprehensive set of dynamically related capabilities working together autonomously to create a continuous feedback loop to prevent, detect, respond, and heal from cyber-attacks. Ensuring that data, people, and businesses stay protected from cyber threats.

Figure 1: Darktrace Cyber AI Loop

References

[1] Based on data obtained on June 2nd, 2023, from active customer deployments with Call Home enabled, where Darktrace detected generative AI activity at some point.

[2]  Based on data obtained on June 2nd, 2023, from active customer deployments with Call Home enabled, where Darktrace detected generative AI activity at some point.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Jack Stockdale OBE FREng
Chief Technology Officer

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April 2, 2026

How Chinese-Nexus Cyber Operations Have Evolved – And What It Means For Cyber Risk and Resilience 

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Cybersecurity has traditionally organized risk around incidents, breaches, campaigns, and threat groups. Those elements still matter—but if we fixate on individual incidents, we risk missing the shaping of the entire ecosystem. Nation‑state–aligned operators are increasingly using cyber operations to establish long-term strategic leverage, not just to execute isolated attacks or short‑term objectives.  

Our latest research, Crimson Echo, shifts the lens accordingly. Instead of dissecting campaigns, malware families, or actor labels as discrete events, the threat research team analyzed Chinese‑nexus activity as a continuum of behaviors over time. That broader view reveals how these operators position themselves within environments: quietly, patiently, and persistently—often preparing the ground long before any recognizable “incident” occurs.  

How Chinese-nexus cyber threats have changed over time

Chinese-nexus cyber activity has evolved in four phases over the past two decades. This ranges from early, high-volume operations in the 1990s and early 2000s to more structured, strategically-aligned activity in the 2010s, and now toward highly adaptive, identity-centric intrusions.  

Today’s phase is defined by scale, operational restraint, and persistence. Attackers are establishing access, evaluating its strategic value, and maintaining it over time. This reflects a broader shift: cyber operations are increasingly integrated into long-term economic and geopolitical strategies. Access to digital environments, specifically those tied to critical national infrastructure, supply chains, and advanced technology, has become a form of strategic leverage for the long-term.  

How Darktrace analysts took a behavioral approach to a complex problem

One of the challenges in analyzing nation-state cyber activity is attribution. Traditional approaches often rely on tracking specific threat groups, malware families, or infrastructure. But these change constantly, and in the case of Chinese-nexus operations, they often overlap.

Crimson Echo is the result of a retrospective analysis of three years of anomalous activity observed across the Darktrace fleet between July 2022 and September 2025. Using behavioral detection, threat hunting, open-source intelligence, and a structured attribution framework (the Darktrace Cybersecurity Attribution Framework), the team identified dozens of medium- to high-confidence cases and analyzed them for recurring operational patterns.  

This long-horizon, behavior-centric approach allows Darktrace to identify consistent patterns in how intrusions unfold, reinforcing that behavioral patterns that matter.  

What the data shows

Several clear trends emerged from the analysis:

  • Targeting is concentrated in strategically important sectors. Across the dataset, 88% of intrusions occurred in organizations classified as critical infrastructure, including transportation, critical manufacturing, telecommunications, government, healthcare, and Information Technology (IT) services.  
  • Strategically important Western economies are a primary focus. The US alone accounted for 22.5% of observed cases, and when combined with major European economies including Germany, Italy, Spain and the UK, over half of all intrusions (55%) were concentrated in these regions.  
  • Nearly 63% of intrusions of intrusions began with the exploitation of internet-facing systems, reinforcing the continued risk posed by externally exposed infrastructure.  

Two models of cyber operations

Across the dataset, Chinese-nexus activity followed two operational models.  

The first is best described as “smash and grab.” These are short-horizon intrusions optimized for speed. Attackers move quickly – often exfiltrating data within 48 hours – and prioritize scale over stealth. The median duration of these compromises is around 10 days. It’s clear they are willing to risk detection for short-term gain.  

The second is “low and slow.” These operations were less prevalent in the dataset, but potentially more consequential. Here, attackers prioritize persistence, establishing durable access through identity systems and legitimate administrative tools, so they can maintain access undetected for months or even years. In one notable case, the actor had fully compromised the environment and established persistence, only to resurface in the environment more than 600 days after. The operational pause underscores both the depth of the intrusion and the actor’s long‑term strategic intent. This suggests that cyber access is a strategic asset to preserve and leverage over time, and we observed these attacks most often inin sectors of the high strategic importance.  

It’s important to note that the same operational ecosystem can employ both models concurrently, selecting the appropriate model based on target value, urgency, intended access. The observation of a “smash and grab” model should not be solely interpreted as a failure of tradecraft, but instead an operational choice likely aligned with objectives. Where “low and slow” operations are optimized for patience, smash and grab is optimized for speed; both seemingly are deliberate operational choices, not necessarily indicators of capability.  

Rethinking cyber risk

For many organizations, cyber risk is still framed as a series of discrete events. Something happens, it is detected and contained, and the organization moves on. But persistent access, particularly in deeply interconnected environments that span cloud, identity-based SaaS and agentic systems, and complex supply chain networks, creates a major ongoing exposure risk. Even in the absence of disruption or data theft, that access can provide insight into operations, dependencies, and strategic decision-making. Cyber risk increasingly resembles long-term competitive intelligence.  

This has impact beyond the Security Operations Center. Organizations need to shift how they think about governance, visibility, and resilience, and treat cyber exposure as a structural business risk instead of an incident response challenge.  

What comes next

The goal of this research is to provide a clearer understanding of how these operations work, so defenders can recognize them earlier and respond more effectively. That includes shifting from tracking indicators to understanding behaviors, treating identity providers as critical infrastructure risks, expanding supplier oversight, investing in rapid containment capabilities, and more.  

Learn more about the findings of Darktrace’s latest research, Crimson Echo: Understanding Chinese-nexus Cyber Operations Through Behavioral Analysis, by downloading the full report and summaries for business leaders, CISOs, and SOC analysts here.  

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About the author
Nathaniel Jones
VP, Security & AI Strategy, Field CISO

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April 1, 2026

AI-powered security for a rapidly growing grocery enterprise

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Protecting a complex, fast-growing retail organization

For this multi-banner grocery holding organization, cybersecurity is considered an essential business enabler, protecting operations, growth, and customer trust. The organization’s lean IT team manages a highly distributed environment spanning corporate offices, 100+ stores, distribution centers and  thousands of endpoints, users, and third-party connections.

Mergers and acquisitions fueled rapid growth, but they also introduced escalating complexity that constrained visibility into users, endpoints, and security risks inherited across acquired environments.

Closing critical visibility gaps with limited resources

Enterprise-wide visibility is a top priority for the organization, says the  Vice President of Information Technology. “We needed insights beyond the perimeter into how users and devices were behaving across the organization.”

A security breach that occurred before the current IT leadership joined the company reinforced the urgency and elevated cybersecurity to an executive-level priority with a focus on protecting customer trust. The goal was to build a multi-layered security model that could deliver autonomous, enterprise-wide protection without adding headcount.

Managing cyber risk in M&A

Mergers and acquisitions are central to the grocery holding company’s growth strategy. But each transaction introduces new cyber risk, including inherited network architectures, inconsistent tooling, excessive privileges, and remnants of prior security incidents that were never fully remediated.

“Our M&A targets range from small chains with a single IT person and limited cyber tools to large chains with more developed IT teams, toolsets and instrumentation,” explains the VP of IT. “We needed a fast, repeatable, and reliable way to assess cyber risk before transactions closed.”

AI-driven security built for scale, speed, and resilience

Rather than layering additional point tools onto an already complex environment, the retailer adopted the Darktrace ActiveAI Security Platform™ in 2020 as part of a broader modernization effort to improve resilience, close visibility gaps, and establish a security foundation that could scale with growth.

“Darktrace’s AI-driven approach provided the ideal solution to these challenges,” shares the VP of IT. “It has empowered our organization to maintain a robust security strategy, ensuring the protection of our network and the smooth operation of our business.”

Enterprise-wide visibility into traffic  

By monitoring both north-south and east-west traffic and applying Self-Learning AI, Darktrace develops a dynamic understanding of how users and devices normally behave across locations, roles, and systems.

“Modeling normal behavior across the environment enables us to quickly spot behavior that doesn’t fit. Even subtle changes that could signal a threat but appear legitimate at first glance,” explains the VP of IT.

Real-time threat containment, 24/7

Adopting autonomous response has created operational breathing room for the security team, says the company’s Cybersecurity  Engineer.

“Early on, we enabled full Darktrace autonomous mode and we continue to do so today,” shares the IT Security Architect. “Allowing the technology to act first gives us the time we need to investigate incidents during business hours without putting the business at risk.”

Unified, actionable view of security ecosystem

The grocery retailer integrated Darktrace with its existing security ecosystem of firewalls, vulnerability management tools, and endpoint detection and response, and the VP of IT described the adoption process as “exceptionally smooth.”

The team can correlate enterprise-wide security data for a unified and actionable picture of all activity and risk. Using this “single pane of glass” approach, the retailer trains Level 1 and Level 2 operations staff to assist with investigations and user follow-ups, effectively extending the reach of the security function without expanding headcount.

From reactive defense to security at scale

With Darktrace delivering continuous visibility, autonomous containment, and integrated security workflows, the organization has strengthened its cybersecurity posture while improving operational efficiency. The result is a security model that not only reduces risk, but also supports growth, resilience, and informed decision-making at the business level.

Faster detection, faster resolution

With autonomous detection and response, the retailer can immediately contain risk while analysts investigate and validate activity. With this approach, the company can maintain continuous protection even outside business hours and reduce the chance of lateral spread across systems or locations.

Enterprise-grade protection with a lean team

From cloud environments to clients to SaaS collaboration tools, Darktrace provides holistic autonomous AI defense, processing petabytes of the organization’s network traffic and investigating millions of individual events that could be indicative of a wider incident.

Today, Darktrace autonomously conducts the majority of all investigations on behalf of the IT team, escalating only a tiny fraction for analyst review. The impact has been profound, freeing analysts from endless alerts and hours of triage so they can focus on more valuable, proactive, and gratifying work.

“From an operational perspective, Darktrace gives us time back,” says the Cybersecurity Engineer. More importantly, says the VP of IT, “it gives us peace of mind that we’re protected even if we’re not actively monitoring every alert.”

A strategic input for M&A decision-making

One of the most strategic outcomes has been the role of cybersecurity on M&A. 90 days prior to closing a transaction, the security team uses Darktrace alongside other tools to perform a cyber risk assessment of the potential acquisition. “Our approach with Darktrace has consistently identified gaps and exposed risks,” says the VP of IT, including:

  • Remnants of previous incidents that were never fully remediated
  • Network configurations with direct internet exposure
  • Excessive administrative privileges in Active Directory or on critical hosts

While security findings may not alter deal timelines, the VP of IT says they can have enormous business implications. “With early visibility into these risks, we can reduce exposure to inherited cyber threats, strengthen our position during negotiations, and establish clear remediation requirements.”

A security strategy built to evolve with the business

As the holding group expands its cloud footprint, it will extend Darktrace protections into Azure, applying the same AI-driven visibility and autonomous response to cloud workloads. The VP of IT says Darktrace's evolving capabilities will be instrumental in addressing the organization’s future cybersecurity needs and ability to adapt to the dynamic nature of cloud security.

“With Darktrace’s AI-driven approach, we have moved beyond reactive defense, establishing a resilient security foundation for confident expansion and modernization.”

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