Blog
/
Email
/
September 30, 2020

Exploring AI Email Security & Human Behavior

Read how Darktrace AI is revolutionizing email security. Understand the human behavior of email attacks and how to mitigate your team's malware risks.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
The Darktrace Community
phishing attacksDefault blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog image
30
Sep 2020

Why phishing attacks still succeed despite email security tools

At the heart of any email attack is the goal of moving the recipient to engage: whether that’s clicking a link, filling in a form, or opening an attachment. And with over nine in ten cyber-attacks starting with an email, this attack vector continues to prove successful, despite organizations’ best efforts to safeguard their workforce by deploying email gateways and training employees to spot phishing attempts.

Email attackers have seen such success because they understand their victims. They know that, ultimately, human beings are creatures of habit, prone to error, and susceptible to their emotions. Years of experience has allowed attackers to fine tune their emails making them more plausible and more provocative. Automated tools are now increasing the speed and scale at which criminals can buy new domains and send emails en masse. This makes it even easier to ‘A/B test’ attack methods: abandoning those that don’t see high success rates and capitalizing on those that do.

What emotional triggers phishing emails use to get clicks

We can classify phishing attempts into five broad categories, each aiming to trigger a different emotional reaction and elicit a response.

  • Fear: “We have detected a virus on your device, log in to your McAfee account.”
  • Curiosity: “You have 3 new voicemails, click here.”
  • Generosity: “COVID-19 has greatly impacted homelessness in your area. Donate now.”
  • Greed: “Only 23 iPhones left to give away, act now!”
  • Concern: “Coronavirus outbreak in your area: Find out more.”

It’s worth noting that today’s increasingly dynamic workforces are more susceptible to these techniques, isolated in their homes and hungry for new information.

Why traditional email security tools fail against modern phishing

As email attacks continue to trick employees and find success, many organizations have realized that the built-in security tools that come with their email provider aren’t enough to defend against today’s attacks. Additional email gateways are successful in catching spam and other low-hanging fruit, but fail to stop advanced attacks – particularly those leveraging novel malware, new domains, or advanced techniques. These advanced attacks are also the most damaging to businesses.

This failure is due to an inherent weakness in the legacy approach of traditional security tools. They compare inbound mail against lists of ‘known bad’ IPs, domains, and file hashes. Senders and recipients are treated simply as data points – ignoring the nuances of the human beings behind the keyboards.

Looking at these metrics in isolation fails to take into account the full context that can only be gained by understanding the people behind email interactions: where they usually log in from, who they communicate with, how they write, and what types of attachments they send and receive. It is this rich, personal context that reveals seemingly benign emails to be unmistakably malicious, especially when other data fails to reveal the danger.

Why phishing training cannot prevent modern email attacks

Frustrated with the ineffectiveness of traditional tools, many organizations think that the solution is to minimize the chances that employees engage with malicious emails through comprehensive employee training. Indeed, companies often attempt to train their employees to spot malicious emails to compensate for their technology’s lack of detection.

Considering humans to be the last line of defense is dangerous, and this approach overlooks the fact that today’s sophisticated fakes can appear indistinguishable to legitimate mails. It's only when you really break an email down beyond the text, beyond the personal name, beyond the domain and email address (in the case of compromised trusted senders), that you can decipher between real and fake.

Large data breaches of recent years have given attackers greater access than ever to corporate emails and stolen passwords, and so supply chain attacks are becoming increasingly common. When attackers take over a trusted account or an existing email thread, how can an employee be expected to notice a subtle change in wording or the different type of attached document? However rigorous the internal training program and regardless of how vigilant employees are, we are now at the point where humans cannot spot these very subtle indicators. And one click is all it takes.

How behavioral AI detects phishing attacks that other tools miss

Email security, for a long time, remains an unsolved piece of the complex cyber security puzzle. The failure of both traditional tools and employee training has prompted organizations to take a radically different approach. Thousands of businesses across the world, in both the public and private sector, use artificial intelligence that understands the human behind the keyboard and forms a nuanced and continually evolving understanding of email interactions across the business.

By learning what a human does, who they interact with, how they write, and the substance of a typical conversation between any two or more people, AI begins to understand the habits of employees, and over time it builds a comprehensive picture of their normal patterns of behavior. Most importantly, AI is self-learning, continuously revising its understanding of ‘normal’ so that when employees’ habits change, so does the AI’s understanding.

This enables the technology to detect behavioral anomalies that fall outside of an employee’s ‘pattern of life’, or the pattern of life for the organization as a whole.

This fundamentally new approach to email security enables the system to recognize the subtle indicators of a threat and make accurate decisions to stop or allow emails to pass through, even if a threat has never been seen before.

Sitting behind email gateways, this self-learning technology has extremely high catch rates. It has caught countless malicious emails that other tools missed, from impersonations of senior financial personnel to ‘fearware’ that played on the workforce’s uncertainties at a time of pandemic.

Why AI-driven phishing attacks are increasing risk for organizations

Attackers are continuing to innovate, and automation has led to a new wave of email threats. 88% of security leaders now believe that cyber-attacks powered by offensive AI are inevitable. The email threat landscape is rapidly changing, and we can expect to receive more hoax emails that are more convincing. Now is a crucial moment for organizations to prepare for this eventuality by adopting AI in their email defenses.

How to stop phishing attacks with AI-driven email security

Stopping phishing attacks requires more than filtering emails or relying on user awareness. Modern attacks blend into normal communication, making them difficult to detect using traditional tools alone.

Security teams can improve detection by focusing on behavioral signals, identifying subtle changes in how users communicate, and extending visibility beyond the inbox into identity and cloud activity. This allows threats to be identified earlier, even when emails appear legitimate.

To see how this works in practice, explore how Darktrace / EMAIL uses behavioral AI to detect and stop phishing attacks in real time. Download the solution brief here.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
The Darktrace Community

More in this series

No items found.

Blog

/

Email

/

May 1, 2026

How email-delivered prompt injection attacks can target enterprise AI – and why it matters

Default blog imageDefault blog image

What are email-delivered prompt injection attacks?

As organizations rapidly adopt AI assistants to improve productivity, a new class of cyber risk is emerging alongside them: email-delivered AI prompt injection. Unlike traditional attacks that target software vulnerabilities or rely on social engineering, this is the act of embedding malicious or manipulative instructions into content that an AI system will process as part of its normal workflow. Because modern AI tools are designed to ingest and reason over large volumes of data, including emails, documents, and chat histories, they can unintentionally treat hidden attacker-controlled text as legitimate input.  

At Darktrace, our analysis has shown an increase of 90% in the number of customer deployments showing signals associated with potential prompt injection attempts since we began monitoring for this type of activity in late 2025. While it is not always possible to definitively attribute each instance, internal scoring systems designed to identify characteristics consistent with prompt injection have recorded a growing number of high-confidence matches. The upward trend suggests that attackers are actively experimenting with these techniques.

Recent examples of prompt injection attacks

Two early examples of this evolving threat are HashJack and ShadowLeak, which illustrate prompt injection in practice.

HashJack is a novel prompt injection technique discovered in November 2025 that exploits AI-powered web browsers and agentic AI browser assistants. By hiding malicious instructions within the URL fragment (after the # symbol) of a legitimate, trusted website, attackers can trick AI web assistants into performing malicious actions – potentially inserting phishing links, fake contact details, or misleading guidance directly into what appears to be a trusted AI-generated output.

ShadowLeak is a prompt injection method to exfiltrate PII identified in September 2025. This was a flaw in ChatGPT (now patched by OpenAI) which worked via an agent connected to email. If attackers sent the target an email containing a hidden prompt, the agent was tricked into leaking sensitive information to the attacker with no user action or visible UI.

What’s the risk of email-delivered prompt injection attacks?

Enterprise AI assistants often have complete visibility across emails, documents, and internal platforms. This means an attacker does not need to compromise credentials or move laterally through an environment. If successful, they can influence the AI to retrieve relevant information seamlessly, without the labor of compromise and privilege escalation.

The first risk is data exfiltration. In a prompt injection scenario, malicious instructions may be embedded within an ordinary email. As in the ShadowLeak attack, when AI processes that content as part of a legitimate task, it may interpret the hidden text as an instruction. This could result in the AI disclosing sensitive data, summarizing confidential communications, or exposing internal context that would otherwise require significant effort to obtain.

The second risk is agentic workflow poisoning. As AI systems take on more active roles, prompt injection can influence how they behave over time. An attacker could embed instructions that persist across interactions, such as causing the AI to include malicious links in responses or redirect users to untrusted resources. In this way, the attacker inserts themselves into the workflow, effectively acting as a man-in-the-middle within the AI system.

Why can’t other solutions catch email-delivered prompt injection attacks?

AI prompt injection challenges many of the assumptions that traditional email security is built on. It does not fit the usual patterns of phishing, where the goal is to trick a user into clicking a link or opening an attachment.  

Most security solutions are designed to detect signals associated with user engagement: suspicious links, unusual attachments, or social engineering cues. Prompt injection avoids these indicators entirely, meaning there are fewer obvious red flags.

In this case, the intention is actually the opposite of user solicitation. The objective is simply for the email to be delivered and remain in the inbox, appearing benign and unremarkable. The malicious element is not something the recipient is expected to engage with, or even notice.

Detection is further complicated by the nature of the prompts themselves. Unlike known malware signatures or consistent phishing patterns, injected prompts can vary widely in structure and wording. This makes simple pattern-matching approaches, such as regex, unreliable. A broad rule set risks generating large numbers of false positives, while a narrow one is unlikely to capture the diversity of possible injections.

How does Darktrace catch these types of attacks?

The Darktrace approach to email security more generally is to look beyond individual indicators and assess context, which also applies here.  

For example, our prompt density score identifies clusters of prompt-like language within an email rather than just single occurrences. Instead of treating the presence of a phrase as a blocking signal, the focus is on whether there is an unusual concentration of these patterns in a way that suggests injection. Additional weighting can be applied where there are signs of obfuscation. For example, text that is hidden from the user – such as white font or font size zero – but still readable by AI systems can indicate an attempt to conceal malicious prompts.

This is combined with broader behavioral signals. The same communication context used to detect other threats remains relevant, such as whether the content is unusual for the recipient or deviates from normal patterns.

Ask your email provider about email-delivered AI prompt injection

Prompt injection targets not just employees, but the AI systems they rely on, so security approaches need to account for both.

Though there are clear indications of emerging activity, it remains to be seen how popular prompt injection will be with attackers going forward. Still, considering the potential impact of this attack type, it’s worth checking if this risk has been considered by your email security provider.

Questions to ask your email security provider

  • What safeguards are in place to prevent emails from influencing AI‑driven workflows over time?
  • How do you assess email content that’s benign for a human reader, but may carry hidden instructions intended for AI systems?
  • If an email contains no links, no attachments, and no social engineering cues, what signals would your platform use to identify malicious intent?

Visit the Darktrace / EMAIL product hub to discover how we detect and respond to advanced communication threats.  

Learn more about securing AI in your enterprise.

Continue reading
About the author
Kiri Addison
Senior Director of Product

Blog

/

AI

/

April 30, 2026

Mythos vs Ethos: Defending in an Era of AI‑Accelerated Vulnerability Discovery

mythos vulnerability discoveryDefault blog imageDefault blog image

Anthropic’s Mythos and what it means for security teams

Recent attention on systems such as Anthropic Mythos highlights a notable problem for defenders. Namely that disclosure’s role in coordinating defensive action is eroding.

As AI systems gain stronger reasoning and coding capability, their usefulness in analyzing complex software environments and identifying weaknesses naturally increases. What has changed is not attacker motivation, but the conditions under which defenders learn about and organize around risk. Vulnerability discovery and exploitation increasingly unfold in ways that turn disclosure into a retrospective signal rather than a reliable starting point for defense.

Faster discovery was inevitable and is already visible

The acceleration of vulnerability discovery was already observable across the ecosystem. Publicly disclosed vulnerabilities (CVEs) have grown at double-digit rates for the past two years, including a 32% increase in 2024 according to NIST, driven in part by AI even prior to Anthropic’s Mythos model. Most notably XBOW topped the HackerOne US bug bounty leaderboard, marking the first time an autonomous penetration tester had done so.  

The technical frontier for AI capabilities has been described elsewhere as jagged, and the implication is that Mythos is exceptional but not unique in this capability. While Mythos appears to make significant progress in complex vulnerability analysis, many other models are already able to find and exploit weaknesses to varying degrees.  

What matters here is not which model performs best, but the fact that vulnerability discovery is no longer a scarce or tightly bounded capability.

The consequence of this shift is not simply earlier discovery. It is a change in the defender-attacker race condition. Disclosure once acted as a rough synchronization point. While attackers sometimes had earlier knowledge, disclosure generally marked the moment when risk became visible and defensive action could be broadly coordinated. Increasingly, that coordination will no longer exist. Exploitation may be underway well before a CVE is published, if it is published at all.

Why patch velocity alone is not the answer

The instinctive response to this shift is to focus on patching faster, but treating patch velocity as the primary solution misunderstands the problem. Most organizations are already constrained in how quickly they can remediate vulnerabilities. Asset sprawl, operational risk, testing requirements, uptime commitments, and unclear ownership all limit response speed, even when vulnerabilities are well understood.

If discovery and exploitation now routinely precede disclosure, then patching cannot be the first line of defense. It becomes one necessary control applied within a timeline that has already shifted. This does not imply that organizations should patch less. It means that patching cannot serve as the organizing principle for defense.

Defense needs a more stable anchor

If disclosure no longer defines when defense begins, then defense needs a reference point that does not depend on knowing the vulnerability in advance.  

Every digital environment has a behavioral character. Systems authenticate, communicate, execute processes, and access resources in relatively consistent ways over time. These patterns are not static rules or signatures. They are learned behaviors that reflect how an organization operates.

When exploitation occurs, even via previously unknown vulnerabilities, those behavioral patterns change.

Attackers may use novel techniques, but they still need to gain access, create processes, move laterally, and will ultimately interact with systems in ways that diverge from what is expected. That deviation is observable regardless of whether the underlying weakness has been formally named.

In an environment where disclosure can no longer be relied on for timing or coordination, behavioral understanding is no longer an optional enhancement; it becomes the only consistently available defensive signal.

Detecting risk before disclosure

Darktrace’s threat research has consistently shown that malicious activity often becomes visible before public disclosure.

In multiple cases, including exploitation of Ivanti, SAP NetWeaver, and Trimble Cityworks, Darktrace detected anomalous behavior days or weeks ahead of CVE publication. These detections did not rely on signatures, threat intelligence feeds, or awareness of the vulnerability itself. They emerged because systems began behaving in ways that did not align with their established patterns.

This reflects a defensive approach grounded in ‘Ethos’, in contrast to the unbounded exploration represented by ‘Mythos’. Here, Mythos describes continuous vulnerability discovery at speed and scale. Ethos reflects an understanding of what is normal and expected within a specific environment, grounded in observed behavior.

Revisiting assume breach

These conditions reinforce a principle long embedded in Zero Trust thinking: assume breach.

If exploitation can occur before disclosure, patching vulnerabilities can no longer act as the organizing principle for defense. Instead, effective defense must focus on monitoring for misuse and constraining attacker activity once access is achieved. Behavioral monitoring allows organizations to identify early‑stage compromise and respond while uncertainty remains, rather than waiting for formal verification.

AI plays a critical role here, not by predicting every exploit, but by continuously learning what normal looks like within a specific environment and identifying meaningful deviation at machine speed. Identifying that deviation enables defenders to respond by constraining activity back towards normal patterns of behavior.

Not an arms race, but an asymmetry

AI is often framed as fueling an arms race between attackers and defenders. In practice, the more important dynamic is asymmetry.

Attackers operate broadly, scanning many environments for opportunities. Defenders operate deeply within their own systems, and it’s this business context which is so significant. Behavioral understanding gives defenders a durable advantage. Attackers may automate discovery, but they cannot easily reproduce what belonging looks like inside a particular organization.

A changed defensive model

AI‑accelerated vulnerability discovery does not mean defenders have lost. It does mean that disclosure‑driven, patch‑centric models no longer provide a sufficient foundation for resilience.

As vulnerability volumes grow and exploitation timelines compress, effective defense increasingly depends on continuous behavioral understanding, detection that does not rely on prior disclosure, and rapid containment to limit impact. In this model, CVEs confirm risk rather than define when defense begins.

The industry has already seen this approach work in practice. As AI continues to reshape both offense and defense, behavioral detection will move from being complementary to being essential.

Continue reading
About the author
Andrew Hollister
Principal Solutions Engineer, Cyber Technician
Your data. Our AI.
Elevate your network security with Darktrace AI