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January 14, 2025

Why AI-powered Email Protection Became Essential for this Global Financial Services Leader

Hear the cybersecurity transformation story of this leading money transmitter, who facilitates more than $9 billion in remittances via thousands of agent locations across the US serving more than two million active customers.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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14
Jan 2025

When agile cyber-attackers don’t stop, but pivot  

When he first joined this leading financial services provider, it was clear to the CISO that email security needed to be a top priority. The organization provides transfer services to millions of consumers via a network of thousands of agent locations across the US. Those agents are connected to hundreds of thousands of global payers to complete consumer transfers, ranging from leading financial institutions to small local businesses.

With this vast network of agents and payers, the provider relies on email as its primary communications channel. Transmitting billions of dollars every year, the organization is a prime target for cyber criminals looking to steal credentials, financial assets, and sensitive data.

Vulnerable to attacks with gaps in email security and visibility

The CISO discovered that employees were under constant attack by phishing emails impersonating his company’s own executives. The business email compromise (BEC) attacks were designed to deceive employees into sharing credentials or clicking on malicious links.

Upon discovering that their Microsoft 365 tenant lacked secure configuration, the CISO implemented necessary changes to strengthen the service, including enabling authentication controls. While his efforts significantly reduced BEC attacks, cyber criminals changed their tactics, sending employees malicious phishing emails from seemingly valid email accounts from trusted domains like Google and Yahoo. The emails passed through the organization’s native email filters without detection.

The CISO also sought to strengthen defenses against third-party supply chain attacks that could originate with any of the hundreds of thousands of third-party agents and payers the company works with around the world. While the larger institutions typically have sophisticated email security strategies in place, the smaller businesses may lack the cybersecurity expertise needed to effectively secure and manage their data, putting the organization at risk.

While the CISO knew the company was vulnerable to phishing and third-party threats, he didn’t have visibility across the flow of email. Without access to key metrics and valuable data, he couldn’t get the crucial insights needed to quickly identify possible threats and adjust security protocols.  

Skilled analysts bogged down with low-level tasks

Like many enterprise organizations, this leading financial services provider relied on a crew of highly skilled analysts to respond to alerts and analyze and triage emails most of their workday. “That shouldn’t be how we operate,” said the CISO. “My role and the role of my staff should be to focus on more strategic projects, support the business, and work on important new product development.”

Balancing user experience with mitigating threats

Enabling greater email security measures without negatively impacting the business, user experience, and customer satisfaction was a daunting challenge the CISO and his security team faced. Imposing restrictions that are too stringent could restrict communication, delay the delivery of important messages, or block legitimate emails – potentially slowing down money transfers, frustrating customers, affecting employee productivity, and impacting revenue. However, maintaining controls that are too permissive could result in serious outcomes like data theft, financial fraud, operational disruption, compliance penalties, and customer attrition.  

Self-Learning AI is a game changer

After conducting a thorough POC with several modern security solution providers, this global financial services provider chose the Darktrace / EMAIL an AI-driven email security platform. The CISO said they chose the solution for two key reasons:

First, Darktrace / EMAIL offers modern capabilities

  • Self-Learning AI uses business data to recognize anomalies in communication patterns and user behavior to stop known and unknown threats
  • Secures the organization’s entire mailflow across all inbound, outbound, and lateral email
  • Protects against account takeover attacks by identifying subtle anomalies in cloud SaaS
  • Catches sophisticated threats like impersonations, session token misuse, adversary-in-the-middle attacks, credential theft, and data exfiltration

Second, they pointed to Darktrace’s experience, innovation, and expertise

  • Deep cybersecurity and industry knowledge
  • Demonstrated customers successes worldwide
  • At the forefront of innovation and research, establishing new thresholds in cybersecurity, with technology advances backed by over 200 patents and pending applications

Moreover, and most importantly, this organization trusted Darktrace to deliver on its promises.  And according to the CISO, that’s just what happened.

Significantly reduced phishing threats and business risk

Since implementing Darktrace / EMAIL, the threat posed by BEC attacks has dropped sharply. “Phishing is not an issue that concerns me anymore. I estimate we are now identifying and blocking more than 85% of threats our previous solution was missing,” said the CISO. The biggest factor contributing to this success? The power of AI.

With Darktrace / EMAIL, this leadingglobal financial services provider is identifying and blocking more than 85% ofthe phishing email threats its previous solution missed.

AI wasn’t originally on the financial service provider’s list of criteria. But after seeing AI in action and understanding its potential to vastly scale their detection and response capabilities–without adding headcount, the CISO determined AI wasn’t an option but an imperative. “AI is essential when it comes to email security, it’s an absolute necessity,” he said.  

Darktrace / EMAIL’s Self-Learning AI is uniquely powerful because it learns the content and context of every internal and external user and can spot the subtle differences in behavioral patterns that point to possible social engineering attacks. Through patented behavioral anomaly detection, Darktrace / EMAIL continuously learns about the organization’s business and users, based on its own operations and data, adjusting security protocols accordingly.  

For example, when clients are transferring large amounts of money, they are required to send photos of their driver’s licenses and passports via email to the organization for verification – accounting for a large percentage of its’ inbound email. Darktrace / EMAIL recognizes that it’s normal for customers to send this sensitive information, and it also knows that it’s not normal for that same sensitive information to leave the organization via outbound mail. In addition, Darktrace identifies patterns in user behavior, including who employees communicate with and what kind of information they share. When user behavior falls outside of established norms, such as an email sent from the CFO to employees the CEO would not typically communicate with, Darktrace can take the appropriate action to remove the threat.  

“After the implementation, we gave the solution two weeks to ingest our data and learn the specifics of our business. After that, it was perfect, just amazing,” said the CISO.  

Boosted team productivity and elevated value to the business

With Darktrace / EMAIL, the organization has successfully scaled its detection and response efforts without scaling personnel. The security team has reduced the number of emails requiring manual investigation by 90%. And because analysts now have the benefit of Darktrace / EMAIL’s analytics and reporting, the investigation process is much easier and faster. “The impact of this solution on my team has been very positive,” said the CISO. “Darktrace / EMAIL essentially manages itself, freeing up time for our skilled analysts–and for myself–to focus on more important projects.”  

The security team has scaled its detection and response efforts without scaling personnel,reducing the number of emails it manually investigates by 90%

Increased visibility delivers business-critical insights

You can’t control what you can’t see, and with zero visibility into critical data and metrics, this financial services provider was at a serious disadvantage. That has all changed. “Something that I love about Darktrace / EMAIL is the visibility that it provides into key metrics from a single dashboard. We can now understand the behavior of our email flow and data traffic and can make insight-driven decisions to continuously optimize our email security. It’s awesome,” said the CISO.  

An efficient user interface also improves productivity and reduces mean time to action by enabling teams to easily visualize key data points and quickly evaluate what actions need to be taken. Darktrace / EMAIL was developed with that experience in mind, allowing users to access data and take quick action without having to constantly log into the solution.

Keeping the business focused on cybersecurity

The leadership of this global organization takes information security very seriously, understanding that cyber-attacks aren’t just an IT problem but a business problem. When it came to evaluating Darktrace, the CISO said numerous stakeholders were involved including C-level executives, infrastructure, and IT, which operates separately from information security. The CISO initially identified the need, conducted the market research, engaged the target vendors, and then brought the other decision makers into the process for the solution evaluation and final decision. “Our IT group, infrastructure team, CTO and CEO are all involved when it comes to making major cybersecurity investments. We always try to make these decisions jointly to ensure we are taking everything into consideration.”

The organization has reached a higher level of maturity when it comes to email cybersecurity. The ability to automate routine email detection and investigation tasks has both strengthened the organization’s cyber resilience and enabled the CISO and his team to contribute more to the business. His advice for other IT leaders facing the same email security and visibility challenges he once experienced: “For those companies that need greater insight and control over their email but have limited resources and people, AI is the answer.”  

Darktrace / Email solution brief screenshot

Secure Your Inbox with Cutting-Edge AI Email Protection

Discover the most advanced cloud-native AI email security solution to protect your domain and brand while preventing phishing, novel social engineering, business email compromise, account takeover, and data loss.

  • Gain up to 13 days of earlier threat detection and maximize ROI on your current email security
  • Experience 20-25% more threat blocking power with Darktrace / EMAIL
  • Stop the 58% of threats bypassing traditional email security

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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April 21, 2026

How a Compromised eScan Update Enabled Multi‑Stage Malware and Blockchain C2

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The rise of supply chain attacks

In recent years, the abuse of trusted software has become increasingly common, with supply chain compromises emerging as one of the fastest growing vectors for cyber intrusions. As highlighted in Darktrace’s Annual Threat Report 2026, attackers and state-actors continue to find significant value in gaining access to networks through compromised trusted links, third-party tools, or legitimate software. In January 2026, a supply chain compromise affecting MicroWorld Technologies’ eScan antivirus product was reported, with malicious updates distributed to customers through the legitimate update infrastructure. This, in turn, resulted in a multi‑stage loader malware being deployed on compromised devices [1][2].

An overview of eScan exploitation

According to eScan’s official threat advisory, unauthorized access to a regional update server resulted in an “incorrect file placed in the update distribution path” [3]. Customers associated with the affected update servers who downloaded the update during a two-hour window on January 20 were impacted, with affected Windows devices subsequently have experiencing various errors related to update functions and notifications [3].

While eScan did not specify which regional update servers were affected by the malicious update, all impacted Darktrace customer environments were located in the Europe, Middle East, and Africa (EMEA) region.

External research reported that a malicious 32-bit executable file , “Reload.exe”, was first installed on affected devices, which then dropped the 64-bit downloader, “CONSCTLX.exe”. This downloader establishes persistence by creating scheduled tasks such as “CorelDefrag”, which are responsible for executing PowerShell scripts. Subsequently, it evades detection by tampering with the Windows HOSTS file and eScan registry to prevent future remote updates intended for remediation. Additional payloads are then downloaded from its command-and-control (C2) server [1].

Darktrace’s coverage of eScan exploitation

Initial Access and Blockchain as multi-distributed C2 Infrastructure

On January 20, the same day as the aforementioned two‑hour exploit window, Darktrace observed multiple devices across affected networks downloading .dlz package files from eScan update servers, followed by connections to an anomalous endpoint, vhs.delrosal[.]net, which belongs to the attackers’ C2 infrastructure.

The endpoint contained a self‑signed SSL certificate with the string “O=Internet Widgits Pty Ltd, ST=SomeState, C=AU”, a default placeholder commonly used in SSL/TLS certificates for testing and development environments, as well as in malicious C2 infrastructure [4].

Utilizing a multi‑distributed C2 infrastructure, the attackers also leveraged domains linked with the Solana open‑source blockchain for C2 purposes, namely “.sol”. These domains were human‑readable names that act as aliases for cryptocurrency wallet addresses. As browsers do not natively resolve .sol domains, the Solana Naming System (formerly known as Bonfida, an independent contributor within the Solana ecosystem) provides a proxy service, through endpoints such as sol-domain[.]org, to enable browser access.

Darktrace observed devices connecting to blackice.sol-domain[.]org, indicating that attackers were likely using this proxy to reach a .sol domain for C2 activity. Given this behavior, it is likely that the attackers leveraged .sol domains as a dead drop resolver, a C2 technique in which threat actors host information on a public and legitimate service, such as a blockchain. Additional proxy resolver endpoints, such as sns-resolver.bonfida.workers[.]dev, were also observed.

Solana transactions are transparent, allowing all activity to be viewed publicly. When Darktrace analysts examined the transactions associated with blackice[.]sol, they observed that the earliest records dated November 7, 2025, which coincides with the creation date of the known C2 endpoint vhs[.]delrosal[.]net as shown in WHOIS Lookup information [4][5].

WHOIS Look records of the C2 endpoint vhs[.]delrosal[.]net.
Figure 1: WHOIS Look records of the C2 endpoint vhs[.]delrosal[.]net.
 Earliest observed transaction record for blackice[.]sol on public ledgers.
Figure 2: Earliest observed transaction record for blackice[.]sol on public ledgers.

Subsequent instructions found within the transactions contained strings such as “CNAME= vhs[.]delrosal[.]net”, indicating attempts to direct the device toward the malicious endpoint. A more recent transaction recorded on January 28 included strings such as “hxxps://96.9.125[.]243/i;code=302”, suggesting an effort to change C2 endpoints. Darktrace observed multiple alerts triggered for these endpoints across affected devices.

Similar blockchain‑related endpoints, such as “tumama.hns[.]to”, were also observed in C2 activities. The hns[.]to service allows web browsers to access websites registered on Handshake, a decentralized blockchain‑based framework designed to replace centralized authorities and domain registries for top‑level domains. This shift toward decentralized, blockchain‑based infrastructure likely reflects increased efforts by attackers to evade detection.

In outgoing connections to these malicious endpoints across affected networks, Darktrace / NETWORK recognized that the activity was 100% rare and anomalous for both the devices and the wider networks, likely indicative of malicious beaconing, regardless of the underlying trusted infrastructure. In addition to generating multiple model alerts to capture this malicious activity across affected networks, Darktrace’s Cyber AI Analyst was able to compile these separate events into broader incidents that summarized the entire attack chain, allowing customers’ security teams to investigate and remediate more efficiently. Moreover, in customer environments where Darktrace’s Autonomous Response capability was enabled, Darktrace took swift action to contain the attack by blocking beaconing connections to the malicious endpoints, even when those endpoints were associated with seemingly trustworthy services.

Conclusion

Attacks targeting trusted relationships continue to be a popular strategy among threat actors. Activities linked to trusted or widely deployed software are often unintentionally whitelisted by existing security solutions and gateways. Darktrace observed multiple devices becoming impacted within a very short period, likely because tools such as antivirus software are typically mass‑deployed across numerous endpoints. As a result, a single compromised delivery mechanism can greatly expand the attack surface.

Attackers are also becoming increasingly creative in developing resilient C2 infrastructure and exploiting legitimate services to evade detection. Defenders are therefore encouraged to closely monitor anomalous connections and file downloads. Darktrace’s ability to detect unusual activity amidst ever‑changing tactics and indicators of compromise (IoCs) helps organizations maintain a proactive and resilient defense posture against emerging threats.

Credit to Joanna Ng (Associate Principal Cybersecurity Analyst) and Min Kim (Associate Principal Cybersecurity Analyst) and Tara Gould (Malware Researcher Lead)

Edited by Ryan Traill (Content Manager)

Appendices

Darktrace Model Detections

  • Anomalous File::Zip or Gzip from Rare External Location
  • Anomalous Connection / Suspicious Self-Signed SSL
  • Anomalous Connection / Rare External SSL Self-Signed
  • Anomalous Connection / Suspicious Expired SSL
  • Anomalous Server Activity / Anomalous External Activity from Critical Network Device

List of Indicators of Compromise (IoCs)

  • vhs[.]delrosal[.]net – C2 server
  • tumama[.]hns[.]to – C2 server
  • blackice.sol-domain[.]org – C2 server
  • 96.9.125[.]243 – C2 Server

MITRE ATT&CK Mapping

  • T1071.001 - Command and Control: Web Protocols
  • T1588.001 - Resource Development
  • T1102.001 - Web Service: Dead Drop Resolver
  • T1195 – Supple Chain Compromise

References

[1] https://www.morphisec.com/blog/critical-escan-threat-bulletin/

[2] https://www.bleepingcomputer.com/news/security/escan-confirms-update-server-breached-to-push-malicious-update/

[3] hxxps://download1.mwti.net/documents/Advisory/eScan_Security_Advisory_2026[.]pdf

[4] https://www.virustotal.com/gui/domain/delrosal.net

[5] hxxps://explorer.solana[.]com/address/2wFAbYHNw4ewBHBJzmDgDhCXYoFjJnpbdmeWjZvevaVv

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About the author
Joanna Ng
Associate Principal Analyst

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April 17, 2026

中国系サイバー作戦の進化 - それはサイバーリスクおよびレジリエンスにとって何を意味するか

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サイバーセキュリティにおいては、これまではインシデント、侵害、キャンペーン、そして脅威グループを中心にリスクを整理してきました。これらの要素は現在も重要です -しかし個別のインシデントにとらわれていては、エコシステム全体の形成を見逃してしまう危険があります。国家が支援する攻撃者グループは、個別の攻撃を実行したり短期的な目標を達成したりするためだけではなく、サイバー作戦を長期的な戦略上の影響力を構築するために使用するようになっています。  

当社の最新の調査レポート、Crimson Echoにおいてもこうした状況にあわせて視点を変えています。キャンペーンやマルウェアファミリー、あるいはアクターのラベルを個別のイベントとして分類するのではなく、ダークトレースの脅威調査チームは中国系グループのアクティビティを長期的に連続した行動として分析しました。このように視野を拡大することで、これらの攻撃者がさまざまな環境内でどのように存在しているか、すなわち、静かに、辛抱強く、持続的に、そして多くのケースにおいて識別可能な「インシデント」が発生するかなり前から下準備をしている様子が明らかになりました。  

中国系サイバー脅威のこれまでの変化

中国系サイバーアクティビティは過去20年間において4つのフェーズで進化してきたと言えます。初期の、ボリュームを重視したオペレーションは1990年代にから2000年代初めに見られ、それが2010年代にはより構造化された、戦略に沿った活動となり、そして現在の高度な適応性を備えた、アイデンティティを中心とした侵入へと進化しています。  

現在のフェーズの特徴は、大規模、攻撃の自制、そして永続化です。攻撃者はアクセスを確立し、その戦略的価値を評価し、維持します。これはより全体的な変化を反映したものです。つまりサイバー作戦は長期的な経済的および地政学的戦略に組み込まれる傾向が強まっているということです。デジタル環境へのアクセス、特に国家の重要インフラやサプライチェーン、先端テクノロジーにつながるものは、ある種の長期的な戦略的影響力と見られるようになりました。  

複雑な問題に対するダークトレースのビヘイビア分析アプローチ

国家が支援するサイバーアクティビティを分析する際、難しい問題の1つはアトリビューションです。従来のアプローチは多くの場合、特定の脅威グループ、マルウェアファミリー、あるいはインフラに判定を依存していました。しかしこれらは絶えず変化するものであり、さらに中国系オペレーションの場合、しばしば重複が見られます。

Crimson Echo は2022年7月から2025年9月の間の3年間にDarktrace運用環境で観測された異常なアクティビティを回顧的に分析した結果です。ビヘイビア検知、脅威ハンティング、オープンソースインテリジェンス、および構造化されたアトリビューションフレームワーク(Darktrace Cybersecurity Attribution Framework)を用いて、数十件の中~高確度の事例を特定し、繰り返し発生しているオペレーションのパターンを分析しました。  

この長期的視野を持ったビヘイビア中心型アプローチにより、ダークトレースは侵入がどのように展開していくかについての一定のパターンを特定することができ、動作のパターンが重要であることがあらためて確認されました。  

データが示していること

分析からいくつかの明確な傾向が浮かび上がりました:

  • 標的は戦略的に重要なセクターに集中していたのです。データセット全体で、侵入の88%は重要インフラと分類される、輸送、重要製造業、政府、医療、ITサービスを含む組織で発生しています。   
  • 戦略的に重要な西側経済圏が主な焦点です。米国だけで、観測されたケースの22.5%を占めており、ドイツ、イタリア、スペイン、および英国を含めた主要なヨーロッパの経済圏と合わせると侵入の半数以上(55%)がこれらの地域に集中しています。  
  • 侵入の63%近くがインターネットに接続されたシステムのエクスプロイトから始まっており、外部に露出したインフラの持続的リスクがあらためて浮き彫りになりました。  

サイバー作戦の2つのモデル

データセット全体で、中国系のアクティビティは2つの作戦モデルに従っていることが確認されました。  

1つ目は“スマッシュアンドグラブ”(強奪)型と表現することができます。これらはスピードのために最適化された短期型の侵入です。攻撃者はすばやく動き  – しばしば48時間以内にデータを抜き出し  – ステルス性よりも規模を重視します。これらの侵害の期間の中央値は10日ほどです。検知の危険を冒しても短期的利益を得ようとしていることが明らかです。  

2つ目は“ローアンドスロー”(低速)型です。これらのオペレーションはデータセット内ではあまり多くありませんでしたが、潜在的影響はより重大です。ここでは攻撃者は持続性を重視し、アイデンティティシステムや正規の管理ツールを通じて永続的なアクセスを確立し、数か月間、場合によっては数年にわたって検知されないままアクセスを維持しようとします。1つの注目すべきケースでは、脅威アクターは環境に完全に侵入して永続性を確立し、600日以上経ってからようやく再浮上した例もありました。このようなオペレーションの一時停止は侵入の深さと脅威アクターの長期的な戦略的意図の両方を表しています。このことはサイバーアクセスが長期にわたって保有し活用するべき戦略的資産であることを示しており、これは最も戦略的に重要なセクターにおいて最もよく見られたパターンです。  

同じ作戦エコシステムにおいて両方のモデルを並行して利用し、標的の価値、緊急性、意図するアクセスに基づいて適切なモデルを選択することも可能だという点に注意することも重要です。“スマッシュアンドグラブ” モデルが見られたからといって諜報活動が失敗したとのみ解釈すべきではなく、むしろ目標に沿った作戦上の選択かもしれないと見るべきでしょう。“ローアンドスロー” 型は粘り強い活動のために最適化され、“スマッシュアンドグラブ” 型はスピードのために最適化されています。どちらも意図的な作戦上の選択と見られ、必ずしも能力を表していません。  

サイバーリスクを再考する

多くの組織にとって、サイバーリスクはいまだに一連の個別のイベントとして位置づけられています。何かが発生し、検知され、封じ込められ、組織はそれを乗り越えて前に進みます。しかし永続的アクセスは、特にクラウド、アイデンティティベースのSaaSやエージェント型システム、そして複雑なサプライチェーンネットワークが相互接続された環境では、重大な持続的露出リスクを作り出します。システムの中断やデータの流出が発生していなくても、そのアクセスによって業務や依存関係、そして戦略的意思決定についての情報を得られるかもしれません。サイバーリスクはますます長期的な競合情報収集に似てきています。

その影響はSOCだけの問題ではありません。組織はガバナンス、可視性、レジリエンスについての考え方を見直し、サイバー露出をインシデント対応の問題ではなく構造的なビジネスリスクとして扱う必要があります。  

次の目標

この調査の目的は、これらの脅威の仕組みについてより明確な理解を提供することにより、防御者がより早期にこれらを識別しより効果的に対応できるようにすることです。これには、インジケーターの追跡からビヘイビアの理解にシフトすること、アイデンティティプロバイダーを重要インフラリスクとして扱うこと、サプライヤーの監視を拡大すること、迅速な封じ込めのための能力に投資すること、などが含まれます。  

ダークトレースの最新調査、”Crimson Echo: ビヘイビア分析を通じて中国系サイバー諜報技術を理解する” についてより詳しく知るには、ビジネスリーダー、CISO、SOCアナリストに向けたCrimson Echoレポートのエグゼクティブサマリーを ここからダウンロードしてください。 

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About the author
Nathaniel Jones
VP, Security & AI Strategy, Field CISO
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