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June 13, 2021

Neutralizing QakBot: Darktrace SOC's Success Story

Learn about the strategies used by Darktrace's SOC team to neutralize the QakBot banking trojan and safeguard financial data.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Brianna Luong (Leddy)
Sr. Technical Alliances Manager
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13
Jun 2021

While cutting-edge technology is essential for organizations to secure their digital assets, having on-hand human support to deal with threats can be invaluable for lean security teams and organizations without Autonomous Response in their digital enterprise.

Cyber AI technology recently detected the QakBot banking trojan in a customer environment, and with the help of Darktrace’s SOC team, the customer was able to shut down the attack in under two hours.

QakBot malware

QakBot has built a name for itself over the past twelve years as one of the most deadly trojans in the game. Used in fast-paced, automated attacks against individual businesses, it has the ability to drain company resources and steal vast amounts of financial data. It is often downloaded during Emotet campaigns to infect devices and harvest bank account information.

Like other banking trojans, QakBot uses a dropper to install itself on a corporate device. It then self-propagates through a system and collects credentials at machine speed. Cyber-criminals can use this information to extract private data or distribute ransomware and further malicious payloads.

QakBot is extremely difficult for traditional security tools to detect. Due to a combination of its automatic worm-like capabilities, its use of a virus dropper with delayed execution, and several other obfuscation methods, it is able to bypass the majority of legacy tools and can lead to extreme financial repercussions if not dealt with in its initial stages.

The Darktrace SOC team

Darktrace’s Security Operations Center (SOC) team, located in Cambridge, San Francisco, and Singapore, deal with a wide range of these quick-moving and stealthy threats which are identified by Cyber AI, including ransomware deployments, SaaS account takeovers, and data exfiltration.

Such attacks often use ‘Living off the Land’ techniques which make them difficult to differentiate from legitimate network traffic. Moreover, many threat actors carry out malicious activities outside of a target organization’s normal working hours, amplifying the potential impact of a breach before it is discovered.

The Darktrace SOC team provides around-the-clock coverage of customer environments through Proactive Threat Notification (PTN) and Ask the Expert (ATE) services. Alongside autonomous AI detection, these services provide additional human monitoring and support for customers undergoing significant security events.

Uncovering the QakBot banking trojan

Figure 1: Timeline of the QakBot banking trojan attack, including the response from Darktrace’s services.

At a company in the EMEA region with around 7,000 devices, Cyber AI detected the early signs of a trojan horse. The organization did not have Antigena Email analyzing its email traffic in order to respond to attacks in the inbox, so when a phishing email slipped through the gateway and was opened by a user, their device began connecting to a high volume of suspicious endpoints.

This resembled command and control (C2) communication, and, based on the unusual nature of this activity for the device and the environment, this behavior triggered multiple high scoring model breaches. One of these was a high fidelity model breach for ‘Suspicious SSL Activity’, which prompted an investigation through the Proactive Threat Notification service.

Figure 2: An example of the Cyber AI Analyst incident timeline for an infected device, showing command and control and reconnaissance activity.

An expert Darktrace analyst was alerted to the unusual connectivity by the Enterprise Immune System and began to investigate the anomalous behavior, determining that this device was exhibiting strong signs of a banking trojan infection. The analyst needed to move quickly: the trojan had immediately begun reconnaissance and was preparing to spread across the network.

Within an hour, the analyst had produced a brief report summarizing the activity and this was sent as a PTN alert to the customer. The report contained key technical information from the model breach and Cyber AI Analyst incident – including the timeframe, device hostname and IP address, suspicious external domains, and a reference for the customer to view this alert in the Darktrace UI.

Figure 3: Visual example of the Darktrace threat tray. In the QakBot attack, four Enhanced Monitoring model breaches were triggered, and these were investigated and alerted through the PTN service. They were all high scoring detections, clearly indicating a compromise.

Upon receiving the alert, the customer initiated further investigation and quickly shut down the affected device. The attack was contained in less than two hours.

Ask the Expert

After their initial remediation, the company reached out to the Darktrace team via Ask the Expert to confirm that this was a QakBot infection and to gain additional assistance in investigating the extent of the compromise.

The analyst team provided ongoing support to the investigation over the next six hours, concluding that this likely came from a phishing email and that no other devices in the environment were compromised. The analyst provided a list of observed Indicators of Compromise (IoCs) and worked with the customer to add these to the Darktrace Watched Domains List for further monitoring. The customer was also able to use this list to block the IoCs at the firewall.

The organization contained the infection, and no further suspicious behavior was observed from network devices.

Humans and AI

This case study is a perfect example of how Darktrace’s services provide constant assistance to customers every day of every week. On top of Darktrace’s advanced machine learning technology, the Darktrace SOC team serves as an additional layer of support for security teams of all sizes. Proactive Threat Notifications offer an extra set of eyes on emerging threats, while Ask The Expert provides a mechanism for customers to gain investigative support directly from Darktrace analysts.

The early detection of this banking trojan allowed the organization to deal with the threat before it could develop into a serious infection or a ransomware attack. QakBot is just one of many strains of swift self-spreading malware in today’s threat landscape. Such automated attacks consistently outpace the fastest of human defenders, exposing the desperate need for AI and autonomous systems to augment human teams and protect digital systems in real time.

If Antigena Network had been active in this environment, the suspicious external connectivity would have been blocked upon first detection, stopping the attack within seconds. In fact, the customer decided to deploy Antigena Network following this incident, and now benefits from 24/7 Autonomous Response against all emerging cyber-threats.

IoCs:

nerotimethod[.]com193[.]29[.]58[.]17345[.]32[.]211[.]20754[.]36[.]108[.]120144[.]139[.]166[.]1875[.]67[.]192[.]125 149[.]28[.]101[.]9037[.]211[.]90[.]17568[.]131[.]107[.]37162[.]222[.]226[.]194mywebscrap[.]com

Darktrace model detections:

  • Compromise / SSL or HTTP Beacon
  • Compromise / Suspicious SSL Activity
  • Device / Multiple C2 Model Breaches
  • Device / Lateral Movement and C2 Activity
  • Device / Multiple Lateral Movement Model Breaches
  • Device / Large Number of Model Breaches
  • Compromise / Suspicious Beaconing Behaviour
  • Compromise / SSL Beaconing to Rare Destination
  • Compromise / Slow Beaconing Activity To External Rare
  • Compromise / High Volume of Connections with Beacon Score
  • Anomalous Connection / Suspicious Self-Signed SSL
  • Anomalous Connection / Rare External SSL Self-Signed
  • Device / Reverse DNS Sweep
  • Unusual Activity / Possible RPC Recon Activity
  • Device / Active Directory Reconnaissance
  • Device / Network Scan - Low Anomaly Score
  • Anomalous Connection / SMB Enumeration

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Brianna Luong (Leddy)
Sr. Technical Alliances Manager

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June 2, 2026

Stopping Stealth Attacks with Precision: How Núclea Prevented a Breach Without Disruption

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Núclea is a Brazilian data and technology company that supports the country’s financial system by delivering digital services exclusively to banks and financial institutions. Operating in an environment where trust, availability, and data integrity are critical, the company faces a threat landscape that has evolved rapidly—particularly with the rise of AI-driven cyberattacks.

Brazil has experienced a wave of successful cyber incidents targeting financial institutions, many of them enabled by insiders or compromised credentials. The result was a noticeable shift in attacker strategy: instead of focusing on end customers, threat actors began targeting the institutions and platforms that underpin the financial ecosystem itself.

“Attacks became far more directed and contextual,” explains Guilherme, who leads incident response within Núclea’s security platform engineering team. “They weren’t noisy or obviously malicious—they were precise, patient, and designed to blend into normal operations.”

That precision was on full display in January 2026, when Núclea faced one of the most convincing phishing attacks the team had seen.

A real attack, built on trust and context

The attack began with a seemingly routine email.

It was sent from a real Brazilian government institution, using legitimate infrastructure and valid credentials that were later confirmed to have been compromised. Núclea had an established, ongoing relationship with this organization, and the email’s language, tone, and subject matter aligned perfectly with the type of communication the recipient team handled every day.

Attached to the email was a PDF document containing content that looked entirely legitimate.

The problem? A single URL embedded inside that PDF.

“The message itself was correct. The sender was real. The context was familiar. Even the document content made sense,” Guilherme explains. “There was just one small element that didn’t belong.”

That small detail was enough to initiate a full attack chain.

What the attackers were trying to do

If clicked, the URL would have downloaded a malicious payload designed to:

  • Collect information about the user and device
  • Identify where the system was located within the financial ecosystem
  • Install remote access tools to maintain control
  • Deploy an infostealer to extract sensitive data
  • Execute anti-forensic scripts to erase traces of the intrusion

In other words, it was a carefully engineered operation designed for persistence and stealth, not immediate disruption.

The attack also employed urgency—a classic social engineering technique. When the link didn’t open as expected, employees requested assistance from the security team, insisting the document was important and needed to be accessed quickly.

This is precisely the kind of scenario where traditional security tools struggle: almost everything about the interaction is legitimate.

Where Darktrace made the difference

Instead of blocking the entire message or relying on known indicators of compromise, Darktrace focused on behavioral context.

Darktrace recognized:

  • That the sending organization was normally trusted
  • That the communication pattern matched historical behavior
  • That the PDF content itself was not suspicious

But it also identified that the URL embedded within the document deviated from established behavioral patterns.

Rather than disrupting business operations, Darktrace took precise action: it rewrote the URL, preventing the malicious download while leaving the rest of the email untouched.

“When we analyzed it afterward, it became clear how dangerous the attack would have been,” says Guilherme. “But it never progressed—because Darktrace acted at exactly the right point.”

Subsequent forensic analysis confirmed the payload’s malicious intent. The attack never succeeded.

Precision over disruption

For Núclea, this incident reinforced a critical lesson: modern attacks don’t always look malicious—they hide within normal activity.

“What stands out to me is the precision,” Guilherme says. “Darktrace doesn’t rely on big, obvious signals. It’s effective in situations that fall outside the standard patterns we all know.”

Building resilience in a high trust ecosystem

For Núclea, cybersecurity is not just a defensive measure—it’s a business enabler.

Availability failures or successful breaches in the financial ecosystem can have immediate, large-scale consequences, from financial loss to reputational damage. Preventing those outcomes protects not just Núclea, but its partners and customers as well.

“Cyber resilience means keeping the business running—even under attack,” Guilherme explains. “And that requires people, processes, and technology working together.”

As AI continues to accelerate both attacks and defenses, the role of security is evolving. Precision, behavioral understanding, and intelligent automation are no longer optional—they’re essential.

“The easy days were yesterday,” Guilherme says. “The challenges ahead are bigger. We need to be prepared—internally and with partners that help us build resilience.”

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June 1, 2026

Defend What You Trust: Stories from the Front Lines of Modern Cyber Defense

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Modern attacks don’t always announce themselves, follow obvious patterns, or rely on known malware. Often, they move quietly inside trusted systems, authenticated sessions, and everyday behavior.

They don’t break in. They blend in.

That’s why an AI-powered defense is essential. It turns invisible signals into actionable insights at a scale neither analysts nor traditional tools can achieve alone.

Confidence is creating risk

One of the most dangerous assumptions in cybersecurity today is that strong controls equal strong protection.

Multi-factor authentication (MFA), for example, is widely viewed as a foundational safeguard. But as the CISO for a professional sports organization explains, that confidence can be misplaced. “A lot of organizations assume that once you have MFA, those accounts are safe. That’s not true.”

In one instance, his team identified a sophisticated attack where a threat actor bypassed MFA entirely, not by breaking it, but by going around it. A user’s authenticated session was hijacked and re-used, allowing the attacker to impersonate them without triggering traditional controls.

“Darktrace picked up that a session had been re-injected by the hacker, and we were able to block it right away,” he explains.

Attackers anticipate what we miss

Even well-trained users can become entry points.

“An email bypassed our existing security tools,” shares the VP of IT at a U.S.-based risk management services provider.  “The user missed one signal and entered their credentials into a malicious site. That’s what the bad guys count on.”

The organization responded quickly, but not before damage was done. Crucially, this occurred while Darktrace was in “watch mode,” before autonomous response was fully enabled. “Darktrace would have seen that and shut it down immediately,” he notes.

Mistakes and oversights like misconfigurations, forgotten machines, and missed patches can create serious vulnerabilities.

The CIO of a utility services organization shares an instance when Darktrace detected a breach to a client’s network via their ZTNA VPN due to misconfigured MFA. “Darktrace alerted us and autonomously blocked the scanning, preventing what could have been a ransomware-type incident.”  

The most dangerous threats are already inside

The Head of Security at a global business services provider knows firsthand how blind spots can persist inside environments. His team uncovered evidence of dormant ransomware artifacts sitting unnoticed within a company’s environment ¬¬– long before modern detection was in place.

“During a routine file transfer, Darktrace flagged the suspicious activity, identified the ransomware, and immediately quarantined the server,” he recalls.  While the attack was never executed, the implication was significant: the risk existed long before it was finally detected.

Cyber threats are also successful because they take advantage of normal human behavior, exploiting moments of cognitive overload, urgency, and trust.

The Executive Director of IT and Business Applications at a pharmaceutical lab describes the time Darktrace flagged an employee logging into Microsoft 365 from Singapore, despite him being physically located in the U.S. Darktrace immediately cut off his access and within minutes revealed that the employee’s son was using a VPN to play a video game.

While the threat was benign, it demonstrated the strength of AI to use contextual information to detect threats other tools miss. The information also saved security analysts hours of investigation and minimized downtime for the employee. “That level of precision and speed isn’t just convenient, it’s game changing.”

“Unusual” behavior is the new red flag

Detecting modern threats requires an understanding of what “normal” looks like and recognizing when something subtly deviates.

One security leader  at an AI technology enterprise described a scenario in which an employee connected to a proxy service in China. The service itself was legitimate, and although traditional tools didn’t flag it, the behavior was unusual for that user specifically.

“That’s what Darktrace picked up on. The activity turned out to be benign, but without visibility into behavioral deviations, it could just as easily have been something more serious.”

AI shifts defense from reaction to anticipation

These stories point to a fundamental shift by cyber attackers, both tactically and strategically. Because traditional security tools were built to detect what’s already known, modern attacks are often:

  • Credential-based, not malware-based
  • Behavioral, not signature-based
  • Subtle, not overt

They may operate within the boundaries of what appears normal, exploiting what organizations trust, not what they block:

  • Trusted sessions
  • Legitimate services
  • Human error

This is where AI is changing the equation. Rather than relying on predefined rules or known threat signatures, AI can:

  • Establish a baseline of normal behavior
  • Detect subtle anomalies in real time
  • Act autonomously to contain potential threats

Resilience, not perfection, is the new security standard

As these frontline experiences show, the organizations that lead are those that move beyond reactive defense and embrace AI as a core part of their strategy.

It eliminates the blind spots and uncertainty, says the CISO of a professional sports organization. “If you lack visibility, you’re not managing risk, you’re assuming it. AI gives you the actionable insights needed to turn uncertainty into control.”

And it provides the speed and agility that are vital when seconds matter, says the Executive Director of IT and Business Applications. “When Darktrace alerted us at 3:00 am to a ransomware attack, it had already quarantined the affected systems, blocked the attacker’s access, and provided us with the critical details and time needed to investigate. That action likely saved us hundreds of thousands, if not millions, of dollars.”

The modern SOC has become a cornerstone of enterprise resilience, responsible for protecting data and operational continuity while enabling digital growth and innovation. For today’s security professional, that means success is no longer measured by what they keep out, but by what they protect: revenue, reputation, and trust.

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