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February 1, 2021

Explore AI Email Security Approaches with Darktrace

Stay informed on the latest AI approaches to email security. Explore Darktrace's comparisons to find the best solution for your cybersecurity needs!
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Dan Fein
VP, Product
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01
Feb 2021

Innovations in artificial intelligence (AI) have fundamentally changed the email security landscape in recent years, but it can often be hard to determine what makes one system different to the next. In reality, under that umbrella term there exists a significant distinction in approach which may determine whether the technology provides genuine protection or simply a perceived notion of defense.

One backward-looking approach involves feeding a machine thousands of emails that have already been deemed to be malicious, and training it to look for patterns in these emails in order to spot future attacks. The second approach uses an AI system to analyze the entirety of an organization’s real-world data, enabling it to establish a notion of what is ‘normal’ and then spot subtle deviations indicative of an attack.

In the below, we compare the relative merits of each approach, with special consideration to novel attacks that leverage the latest news headlines to bypass machine learning systems trained on data sets. Training a machine on previously identified ‘known bads’ is only advantageous in certain, specific contexts that don’t change over time: to recognize the intent behind an email, for example. However, an effective email security solution must also incorporate a self-learning approach that understands ‘normal’ in the context of an organization in order to identify unusual and anomalous emails and catch even the novel attacks.

Signatures – a backward-looking approach

Over the past few decades, cyber security technologies have looked to mitigate risk by preventing previously seen attacks from occurring again. In the early days, when the lifespan of a given strain of malware or the infrastructure of an attack was in the range of months and years, this method was satisfactory. But the approach inevitably results in playing catch-up with malicious actors: it always looks to the past to guide detection for the future. With decreasing lifetimes of attacks, where a domain could be used in a single email and never seen again, this historic-looking signature-based approach is now being widely replaced by more intelligent systems.

Training a machine on ‘bad’ emails

The first AI approach we often see in the wild involves harnessing an extremely large data set with thousands or millions of emails. Once these emails have come through, an AI is trained to look for common patterns in malicious emails. The system then updates its models, rules set, and blacklists based on that data.

This method certainly represents an improvement to traditional rules and signatures, but it does not escape the fact that it is still reactive, and unable to stop new attack infrastructure and new types of email attacks. It is simply automating that flawed, traditional approach – only instead of having a human update the rules and signatures, a machine is updating them instead.

Relying on this approach alone has one basic but critical flaw: it does not enable you to stop new types of attacks that it has never seen before. It accepts that there has to be a ‘patient zero’ – or first victim – in order to succeed.

The industry is beginning to acknowledge the challenges with this approach, and huge amounts of resources – both automated systems and security researchers – are being thrown into minimizing its limitations. This includes leveraging a technique called “data augmentation” that involves taking a malicious email that slipped through and generating many “training samples” using open-source text augmentation libraries to create “similar” emails – so that the machine learns not only the missed phish as ‘bad’, but several others like it – enabling it to detect future attacks that use similar wording, and fall into the same category.

But spending all this time and effort into trying to fix an unsolvable problem is like putting all your eggs in the wrong basket. Why try and fix a flawed system rather than change the game altogether? To spell out the limitations of this approach, let us look at a situation where the nature of the attack is entirely new.

The rise of ‘fearware’

When the global pandemic hit, and governments began enforcing travel bans and imposing stringent restrictions, there was undoubtedly a collective sense of fear and uncertainty. As explained previously in this blog, cyber-criminals were quick to capitalize on this, taking advantage of people’s desire for information to send out topical emails related to COVID-19 containing malware or credential-grabbing links.

These emails often spoofed the Centers for Disease Control and Prevention (CDC), or later on, as the economic impact of the pandemic began to take hold, the Small Business Administration (SBA). As the global situation shifted, so did attackers’ tactics. And in the process, over 130,000 new domains related to COVID-19 were purchased.

Let’s now consider how the above approach to email security might fare when faced with these new email attacks. The question becomes: how can you train a model to look out for emails containing ‘COVID-19’, when the term hasn’t even been invented yet?

And while COVID-19 is the most salient example of this, the same reasoning follows for every single novel and unexpected news cycle that attackers are leveraging in their phishing emails to evade tools using this approach – and attracting the recipient’s attention as a bonus. Moreover, if an email attack is truly targeted to your organization, it might contain bespoke and tailored news referring to a very specific thing that supervised machine learning systems could never be trained on.

This isn’t to say there’s not a time and a place in email security for looking at past attacks to set yourself up for the future. It just isn’t here.

Spotting intention

Darktrace uses this approach for one specific use which is future-proof and not prone to change over time, to analyze grammar and tone in an email in order to identify intention: asking questions like ‘does this look like an attempt at inducement? Is the sender trying to solicit some sensitive information? Is this extortion?’ By training a system on an extremely large data set collected over a period of time, you can start to understand what, for instance, inducement looks like. This then enables you to easily spot future scenarios of inducement based on a common set of characteristics.

Training a system in this way works because, unlike news cycles and the topics of phishing emails, fundamental patterns in tone and language don’t change over time. An attempt at solicitation is always an attempt at solicitation, and will always bear common characteristics.

For this reason, this approach only plays one small part of a very large engine. It gives an additional indication about the nature of the threat, but is not in itself used to determine anomalous emails.

Detecting the unknown unknowns

In addition to using the above approach to identify intention, Darktrace uses unsupervised machine learning, which starts with extracting and extrapolating thousands of data points from every email. Some of these are taken directly from the email itself, while others are only ascertainable by the above intention-type analysis. Additional insights are also gained from observing emails in the wider context of all available data across email, network and the cloud environment of the organization.

Only after having a now-significantly larger and more comprehensive set of indicators, with a more complete description of that email, can the data be fed into a topic-indifferent machine learning engine to start questioning the data in millions of ways in order to understand if it belongs, given the wider context of the typical ‘pattern of life’ for the organization. Monitoring all emails in conjunction allows the machine to establish things like:

  • Does this person usually receive ZIP files?
  • Does this supplier usually send links to Dropbox?
  • Has this sender ever logged in from China?
  • Do these recipients usually get the same emails together?

The technology identifies patterns across an entire organization and gains a continuously evolving sense of ‘self’ as the organization grows and changes. It is this innate understanding of what is and isn’t ‘normal’ that allows AI to spot the truly ‘unknown unknowns’ instead of just ‘new variations of known bads.’

This type of analysis brings an additional advantage in that it is language and topic agnostic: because it focusses on anomaly detection rather than finding specific patterns that indicate threat, it is effective regardless of whether an organization typically communicates in English, Spanish, Japanese, or any other language.

By layering both of these approaches, you can understand the intention behind an email and understand whether that email belongs given the context of normal communication. And all of this is done without ever making an assumption or having the expectation that you’ve seen this threat before.

Years in the making

It’s well established now that the legacy approach to email security has failed – and this makes it easy to see why existing recommendation engines are being applied to the cyber security space. On first glance, these solutions may be appealing to a security team, but highly targeted, truly unique spear phishing emails easily skirt these systems. They can’t be relied on to stop email threats on the first encounter, as they have a dependency on known attacks with previously seen topics, domains, and payloads.

An effective, layered AI approach takes years of research and development. There is no single mathematical model to solve the problem of determining malicious emails from benign communication. A layered approach accepts that competing mathematical models each have their own strengths and weaknesses. It autonomously determines the relative weight these models should have and weighs them against one another to produce an overall ‘anomaly score’ given as a percentage, indicating exactly how unusual a particular email is in comparison to the organization’s wider email traffic flow.

It is time for email security to well and truly drop the assumption that you can look at threats of the past to predict tomorrow’s attacks. An effective AI cyber security system can identify abnormalities with no reliance on historical attacks, enabling it to catch truly unique novel emails on the first encounter – before they land in the inbox.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Dan Fein
VP, Product

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July 17, 2025

Introducing the AI Maturity Model for Cybersecurity

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AI adoption in cybersecurity: Beyond the hype

Security operations today face a paradox. On one hand, artificial intelligence (AI) promises sweeping transformation from automating routine tasks to augmenting threat detection and response. On the other hand, security leaders are under immense pressure to separate meaningful innovation from vendor hype.

To help CISOs and security teams navigate this landscape, we’ve developed the most in-depth and actionable AI Maturity Model in the industry. Built in collaboration with AI and cybersecurity experts, this framework provides a structured path to understanding, measuring, and advancing AI adoption across the security lifecycle.

Overview of AI maturity levels in cybersecurity

Why a maturity model? And why now?

In our conversations and research with security leaders, a recurring theme has emerged:

There’s no shortage of AI solutions, but there is a shortage of clarity and understanding of AI uses cases.

In fact, Gartner estimates that “by 2027, over 40% of Agentic AI projects will be canceled due to escalating costs, unclear business value, or inadequate risk controls. Teams are experimenting, but many aren’t seeing meaningful outcomes. The need for a standardized way to evaluate progress and make informed investments has never been greater.

That’s why we created the AI Security Maturity Model, a strategic framework that:

  • Defines five clear levels of AI maturity, from manual processes (L0) to full AI Delegation (L4)
  • Delineating the outcomes derived between Agentic GenAI and Specialized AI Agent Systems
  • Applies across core functions such as risk management, threat detection, alert triage, and incident response
  • Links AI maturity to real-world outcomes like reduced risk, improved efficiency, and scalable operations

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How is maturity assessed in this model?

The AI Maturity Model for Cybersecurity is grounded in operational insights from nearly 10,000 global deployments of Darktrace's Self-Learning AI and Cyber AI Analyst. Rather than relying on abstract theory or vendor benchmarks, the model reflects what security teams are actually doing, where AI is being adopted, how it's being used, and what outcomes it’s delivering.

This real-world foundation allows the model to offer a practical, experience-based view of AI maturity. It helps teams assess their current state and identify realistic next steps based on how organizations like theirs are evolving.

Why Darktrace?

AI has been central to Darktrace’s mission since its inception in 2013, not just as a feature, but the foundation. With over a decade of experience building and deploying AI in real-world security environments, we’ve learned where it works, where it doesn’t, and how to get the most value from it. This model reflects that insight, helping security leaders find the right path forward for their people, processes, and tools

Security teams today are asking big, important questions:

  • What should we actually use AI for?
  • How are other teams using it — and what’s working?
  • What are vendors offering, and what’s just hype?
  • Will AI ever replace people in the SOC?

These questions are valid, and they’re not always easy to answer. That’s why we created this model: to help security leaders move past buzzwords and build a clear, realistic plan for applying AI across the SOC.

The structure: From experimentation to autonomy

The model outlines five levels of maturity :

L0 – Manual Operations: Processes are mostly manual with limited automation of some tasks.

L1 – Automation Rules: Manually maintained or externally-sourced automation rules and logic are used wherever possible.

L2 – AI Assistance: AI assists research but is not trusted to make good decisions. This includes GenAI agents requiring manual oversight for errors.

L3 – AI Collaboration: Specialized cybersecurity AI agent systems  with business technology context are trusted with specific tasks and decisions. GenAI has limited uses where errors are acceptable.

L4 – AI Delegation: Specialized AI agent systems with far wider business operations and impact context perform most cybersecurity tasks and decisions independently, with only high-level oversight needed.

Each level reflects a shift, not only in technology, but in people and processes. As AI matures, analysts evolve from executors to strategic overseers.

Strategic benefits for security leaders

The maturity model isn’t just about technology adoption it’s about aligning AI investments with measurable operational outcomes. Here’s what it enables:

SOC fatigue is real, and AI can help

Most teams still struggle with alert volume, investigation delays, and reactive processes. AI adoption is inconsistent and often siloed. When integrated well, AI can make a meaningful difference in making security teams more effective

GenAI is error prone, requiring strong human oversight

While there is a lot of hype around GenAI agentic systems, teams will need to account for inaccuracy and hallucination in Agentic GenAI systems.

AI’s real value lies in progression

The biggest gains don’t come from isolated use cases, but from integrating AI across the lifecycle, from preparation through detection to containment and recovery.

Trust and oversight are key initially but evolves in later levels

Early-stage adoption keeps humans fully in control. By L3 and L4, AI systems act independently within defined bounds, freeing humans for strategic oversight.

People’s roles shift meaningfully

As AI matures, analyst roles consolidate and elevate from labor intensive task execution to high-value decision-making, focusing on critical, high business impact activities, improving processes and AI governance.

Outcome, not hype, defines maturity

AI maturity isn’t about tech presence, it’s about measurable impact on risk reduction, response time, and operational resilience.

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Outcomes across the AI Security Maturity Model

The Security Organization experiences an evolution of cybersecurity outcomes as teams progress from manual operations to AI delegation. Each level represents a step-change in efficiency, accuracy, and strategic value.

L0 – Manual Operations

At this stage, analysts manually handle triage, investigation, patching, and reporting manually using basic, non-automated tools. The result is reactive, labor-intensive operations where most alerts go uninvestigated and risk management remains inconsistent.

L1 – Automation Rules

At this stage, analysts manage rule-based automation tools like SOAR and XDR, which offer some efficiency gains but still require constant tuning. Operations remain constrained by human bandwidth and predefined workflows.

L2 – AI Assistance

At this stage, AI assists with research, summarization, and triage, reducing analyst workload but requiring close oversight due to potential errors. Detection improves, but trust in autonomous decision-making remains limited.

L3 – AI Collaboration

At this stage, AI performs full investigations and recommends actions, while analysts focus on high-risk decisions and refining detection strategies. Purpose-built agentic AI systems with business context are trusted with specific tasks, improving precision and prioritization.

L4 – AI Delegation

At this stage, Specialized AI Agent Systems performs most security tasks independently at machine speed, while human teams provide high-level strategic oversight. This means the highest time and effort commitment activities by the human security team is focused on proactive activities while AI handles routine cybersecurity tasks

Specialized AI Agent Systems operate with deep business context including impact context to drive fast, effective decisions.

Join the webinar

Get a look at the minds shaping this model by joining our upcoming webinar using this link. We’ll walk through real use cases, share lessons learned from the field, and show how security teams are navigating the path to operational AI safely, strategically, and successfully.

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July 17, 2025

Forensics or Fauxrensics: Five Core Capabilities for Cloud Forensics and Incident Response

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The speed and scale at which new cloud resources can be spun up has resulted in uncontrolled deployments, misconfigurations, and security risks. It has had security teams racing to secure their business’ rapid migration from traditional on-premises environments to the cloud.

While many organizations have successfully extended their prevention and detection capabilities to the cloud, they are now experiencing another major gap: forensics and incident response.

Once something bad has been identified, understanding its true scope and impact is nearly impossible at times. The proliferation of cloud resources across a multitude of cloud providers, and the addition of container and serverless capabilities all add to the complexities. It’s clear that organizations need a better way to manage cloud incident response.

Security teams are looking to move past their homegrown solutions and open-source tools to incorporate real cloud forensics capabilities. However, with the increased buzz around cloud forensics, it can be challenging to decipher what is real cloud forensics, and what is “fauxrensics.”

This blog covers the five core capabilities that security teams should consider when evaluating a cloud forensics and incident response solution.

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1. Depth of data

There have been many conversations among the security community about whether cloud forensics is just log analysis. The reality, however, is that cloud forensics necessitates access to a robust dataset that extends far beyond traditional log data sources.

While logs provide valuable insights, a forensics investigation demands a deeper understanding derived from multiple data sources, including disk, network, and memory, within the cloud infrastructure. Full disk analysis complements log analysis, offering crucial context for identifying the root cause and scope of an incident.

For instance, when investigating an incident involving a Kubernetes cluster running on an EC2 instance, access to bash history can provide insights into the commands executed by attackers on the affected instance, which would not be available through cloud logs alone.

Having all of the evidence in one place is also a capability that can significantly streamline investigations, unifying your evidence be it disk images, memory captures or cloud logs, into a single timeline allowing security teams to reconstruct an attacks origin, path and impact far more easily. Multi–cloud environments also require platforms that can support aggregating data from many providers and services into one place. Doing this enables more holistic investigations and reduces security blind spots.

There is also the importance of collecting data from ephemeral resources in modern cloud and containerized environments. Critical evidence can be lost in seconds as resources are constantly spinning up and down, so having the ability to capture this data before its gone can be a huge advantage to security teams, rather than having to figure out what happened after the affected service is long gone.

darktrace / cloud, cado, cloud logs, ost, and memory information. value of cloud combined analysis

2. Chain of custody

Chain of custody is extremely critical in the context of legal proceedings and is an essential component of forensics and incident response. However, chain of custody in the cloud can be extremely complex with the number of people who have access and the rise of multi-cloud environments.

In the cloud, maintaining a reliable chain of custody becomes even more complex than it already is, due to having to account for multiple access points, service providers and third parties. Having automated evidence tracking is a must. It means that all actions are logged, from collection to storage to access. Automation also minimizes the chance of human error, reducing the risk of mistakes or gaps in evidence handling, especially in high pressure fast moving investigations.

The ability to preserve unaltered copies of forensic evidence in a secure manner is required to ensure integrity throughout an investigation. It is not just a technical concern, its a legal one, ensuring that your evidence handling is documented and time stamped allows it to stand up to court or regulatory review.

Real cloud forensics platforms should autonomously handle chain of custody in the background, recording and safeguarding evidence without human intervention.

3. Automated collection and isolation

When malicious activity is detected, the speed at which security teams can determine root cause and scope is essential to reducing Mean Time to Response (MTTR).

Automated forensic data collection and system isolation ensures that evidence is collected and compromised resources are isolated at the first sign of malicious activity. This can often be before an attacker has had the change to move latterly or cover their tracks. This enables security teams to prevent potential damage and spread while a deeper-dive forensics investigation takes place. This method also ensures critical incident evidence residing in ephemeral environments is preserved in the event it is needed for an investigation. This evidence may only exist for minutes, leaving no time for a human analyst to capture it.

Cloud forensics and incident response platforms should offer the ability to natively integrate with incident detection and alerting systems and/or built-in product automation rules to trigger evidence capture and resource isolation.

4. Ease of use

Security teams shouldn’t require deep cloud or incident response knowledge to perform forensic investigations of cloud resources. They already have enough on their plates.

While traditional forensics tools and approaches have made investigation and response extremely tedious and complex, modern forensics platforms prioritize usability at their core, and leverage automation to drastically simplify the end-to-end incident response process, even when an incident spans multiple Cloud Service Providers (CSPs).

Useability is a core requirement for any modern forensics platform. Security teams should not need to have indepth knowledge of every system and resource in a given estate. Workflows, automation and guidance should make it possible for an analyst to investigate whatever resource they need to.

Unifying the workflow across multiple clouds can also save security teams a huge amount of time and resources. Investigations can often span multiple CSP’s. A good security platform should provide a single place to search, correlate and analyze evidence across all environments.

Offering features such as cross cloud support, data enrichment, a single timeline view, saved search, and faceted search can help advanced analysts achieve greater efficiency, and novice analysts are able to participate in more complex investigations.

5. Incident preparedness

Incident response shouldn't just be reactive. Modern security teams need to regularly test their ability to acquire new evidence, triage assets and respond to threats across both new and existing resources, ensuring readiness even in the rapidly changing environments of the cloud.  Having the ability to continuously assess your incident response and forensics workflows enables you to rapidly improve your processes and identify and mitigate any gaps identified that could prevent the organization from being able to effectively respond to potential threats.

Real forensics platforms deliver features that enable security teams to prepare extensively and understand their shortcomings before they are in the heat of an incident. For example, cloud forensics platforms can provide the ability to:

  • Run readiness checks and see readiness trends over time
  • Identify and mitigate issues that could prevent rapid investigation and response
  • Ensure the correct logging, management agents, and other cloud-native tools are appropriately configured and operational
  • Ensure that data gathered during an investigation can be decrypted
  • Verify that permissions are aligned with best practices and are capable of supporting incident response efforts

Cloud forensics with Darktrace

Darktrace delivers a proactive approach to cyber resilience in a single cybersecurity platform, including cloud coverage. Darktrace / CLOUD is a real time Cloud Detection and Response (CDR) solution built with advanced AI to make cloud security accessible to all security teams and SOCs. By using multiple machine learning techniques, Darktrace brings unprecedented visibility, threat detection, investigation, and incident response to hybrid and multi-cloud environments.

Darktrace’s cloud offerings have been bolstered with the acquisition of Cado Security Ltd., which enables security teams to gain immediate access to forensic-level data in multi-cloud, container, serverless, SaaS, and on-premises environments.

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