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August 7, 2020

Ransomware-As-A-Service Threat: Eking Targets Government

Discover how Eking ransomware targeted a government organization in APAC. Learn about ransomware as a service & the cyber AI technology that stopped the threat.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Max Heinemeyer
Global Field CISO
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07
Aug 2020

Despite being widely recognized as a serious threat for a number of years, ransomware continues to persist. The total global cost of this threat vector is projected to reach $20 billion by 2021. With this level of financial return for attackers, it is no wonder that they continue to develop new strains of ransomware and advance their techniques to bypass security tools and ensure their campaigns are successful.

In the last few weeks, Darktrace’s AI has detected an attacker abusing off-the-shelf products to deploy ransomware at an African retailer, along with high-profile WastedLocker and Emotet attacks. Here, we look at Eking ransomware – a variant of the Phobos ransomware family – that targeted a government organization in the APAC region.

This attack was likely an example of Ransomware-as-a-Service (RaaS); a particularly concerning threat for security teams as it allows lower-level actors to get hold of sophisticated malware. This blog post breaks down Eking ransomware in detail, showing how Cyber AI enabled the defenders to recognize the anomalous behavior as soon as it occurred and stop the threat from advancing – and causing damage. It also shows how Darktrace’s Cyber AI Analyst autonomously investigated the broader security incident, generating an easy-to-understand and actionable report as the activity unfolded.

An overview of the attack

An internal server was infected with Eking ransomware via an attack vector outside of Darktrace’s visibility, most likely an employee clicking a malicious link within an email. Antigena Email would likely have identified suspicious characteristics of the email and stopped it from reaching employees’ inboxes, preventing the threat at the first hurdle. However, in this instance, the customer had only deployed Cyber AI across their network. This still enabled Darktrace’s Immune System to identify lateral movement and encryption activity indicative of ransomware.

The infected device began engaging in internal reconnaissance activity on a single internal subnet. This included SMB enumeration via the SRVSVC and winreg pipes, as well as extensive scanning over 10 commonly exploited ports. Indicators of Nmap were also detected during this phase of the attack.

About four and a half hours after this scanning concluded, the infected server began encrypting files on a second server. The device transitioned from making just a few internal connections per day to making thousands in less than an hour. This dramatic shift in behavior was immediately detected by Darktrace’s AI as highly threatening and the Cyber AI Analyst began autonomously investigating.

Figure 1: An overview of events

Internal reconnaissance and encryption – sometimes referred to as detonation – took place late at night local time. This may have been strategic on the part of the attackers, as the number of security professionals actively monitoring the network was probably lower, slowing the speed of the organization’s response. Endpoint defenses did not prevent the threat – likely indicating that this was a slightly modified strain of the Eking ransomware that was able to bypass these signature-based tools.

While Darktrace provides complete coverage across email, IoT, and cloud environments, business challenges or segmentation sometimes prevent security teams from obtaining full visibility across their organization. However, even when working with imperfect data and suboptimal coverage, Cyber AI still identified this threat as it emerged.

AI Analyst coverage

When the first model breach occurred, this triggered Darktrace’s Cyber AI Analyst to launch a real-time investigation into the events as they unfolded. Piecing together the lateral movement and the later encryption, the technology recognized that these separate events were part of a wider security narrative. It surfaced an incident summary and several key metrics for the security team to review and action a response.

Figure 2: Internal reconnaissance of the subnet over a number of sensitive ports

Figure 3: Encryption phase of the attack

Figure 4: A graph of connections and unusual activity demonstrating how significant of a deviation this activity was from normal device behavior

Off the shelf: The commercialization of cyber-crime

This incident demonstrates how the rise in Ransomware-as-a-Service is allowing lower-level threat actors to access sophisticated strains of ransomware as well as novel variants of well-known attacks. The cyber-crime market is estimated to be worth $1.6 billion, and this figure is only likely to rise as the relatively new ‘industry’ matures. As a result, the potential perpetrators of advanced cyber-attacks like the one detailed above are no longer confined to professional cyber-criminal rings, who have outsourced their tactics, techniques and procedures to a wider range of threat actors willing to pay the right price. As lower-level threat actors get access, more organizations will find themselves targeted by increasingly sophisticated threats.

Just this week, Darktrace observed a high-profile example of RaaS in a Sodinokibi ransomware attack that hit a retail organization in the US. The infected device engaged in anomalous administrative activities before writing an unusual executable file, sharing it with other internal locations and then encrypting multiple files on the network and writing its own ransom note files.

With ransomware attacks continuing to target organizations large and small, security teams are fundamentally changing their approach to cyber defense, turning to artificial intelligence to stop attacks that other tools miss. Without relying on pre-defined rules and signatures, Cyber AI learns a sense of ‘self’ for a unique organization to detect and respond to anomalous activity as soon as it occurs.

Fight back with Autonomous Response

Threat actors know that deploying ransomware at weekends or at night is more likely to succeed because an organization’s response time is typically slower. Darktrace’s Autonomous Response operates around the clock, taking a targeted and proportionate response to contain malicious activity wherever it occurs, whether in the network, email, or in cloud and SaaS applications.

Had Darktrace Antigena been deployed at this government in APAC, it would have taken action at the first stage of the attack – as the initial scanning took place – and prevented the malware from ever reaching the encryption stage. However, in this case, when the security team returned to the office the next morning, they were still able to act faster than they otherwise would have and limit the damage, thanks to the fully-investigated incident and actionable intelligence of the Cyber AI Analyst’s AI-powered investigations.

Thanks to Darktrace analyst Brian Evans for his insights on the above threat find.

Learn more about Autonomous Response

IoCs:

IoCComment.ekingEking encryption extension

Darktrace model detections:

  • Device / ICMP Address Scan
  • Unusual Activity / Unusual Internal Connections
  • Device / Network Scan - Low Anomaly Score
  • Device / Network Scan
  • Anomalous Connection / Unusual Internal Remote Desktop
  • Device / RDP Scan
  • Device / Suspicious Network Scan Activity
  • Anomalous Connection / SMB Enumeration
  • Anomalous Connection / Unusual Admin RDP Session
  • Device / Multiple Lateral Movement Model Breaches
  • Compromise / Ransomware / Suspicious SMB Activity
  • Compromise / Ransomware / Ransom or Offensive Words Written to SMB
  • Anomalous File / Internal / Additional Extension Appended to SMB File

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Max Heinemeyer
Global Field CISO

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July 27, 2026

Hiding in Plain Sight: Uncovering a Multi-Stage Ransomware Attack Through Behavioral Detection

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Why ransomware has changed

Ransomware attacks have continued to increase globally, with 698 incidents reported in May 2026, representing a 48% rise compared to 472 incidents in May 2025 [1]. At the same time, the ransomware landscape is evolving. Several major ransomware groups, including LockBit [2], have been disrupted by successful joint law enforcement operations, resulting in a shift away from a small number of dominant actors towards a more fragmented and distributed ecosystem. This is increasingly composed of smaller groups who play a specialized role in the attack, such as initial access brokers, affiliates or developers.

As a result, ransomware tactics, techniques, and procedures (TTPs) are becoming more diverse and less predictable. On top of this, adversaries are leveraging native tools and legitimate penetration testing frameworks to evade detection. Anomaly-based detection is therefore critical to identify pre-ransomware activity, rather than relying on signatures associated with a handful of well-known ransomware groups.

As these attacks often unfold over several days, there is a critical window for defenders to act. In this context, behavioral-based detection plays a vital role in identifying suspicious pre-ransomware activity, and enabling early intervention before encryption or exfiltration occurs.

Inside a modern ransomware intrusion

In early 2026, Darktrace detected activity within a customer’s environment related to a multi-stage ransomware intrusion from the initial compromise. This activity does not appear to be attributable to a specific ransomware group, and no known ransomware payload was observed until the final stage.

The attack aligns with a broader industry trend in which compromised virtual private network (VPN) credentials are used as an entry point, followed by rapid internal reconnaissance and lateral movement using legitimate administrative tools. This growing preference for native tools and legitimate frameworks in cyber-attacks illustrates that it is increasingly unreliable to depend solely on traditional indicators of compromise such as known malware signatures or exploit detection.

The intrusion also involved the use of Sliver, an open-source adversary emulation framework, which is increasingly observed in real-world attacks. Originally designed for penetration testing and red teaming, Sliver has gained traction among threat actors as a stealthier alternative to more heavily signatured frameworks such as Cobalt Strike. As a legitimate framework, its use further complicates detection for security tools that rely on known malicious signatures.

Darktrace’s detection of a ransomware event in a customer’s environment

The initial compromise appears to have occurred via compromised credentials used over the VPN shortly before, or at the onset of the first indicators of suspicious activity. While it remains unclear as to how or when the threat actors gained access to these credentials, the use of initial access brokers (IABs) is a common feature of modern ransomware operations. This suggests that access to the environment may have been established several days or weeks beforehand.

The intrusion unfolded over three days, presenting multiple opportunities for early detection and intervention before ransomware deployment. The attack progressed through a compressed but structured sequence: initial access and reconnaissance were completed within hours, followed by privilege escalation and lateral movement the next day, and culminating in data exfiltration and encryption shortly thereafter. Throughout each stage, distinct behavioral anomalies emerged across the network providing clear indicators of malicious activity well before the ransomware was deployed.

While Darktrace’s Autonomous Response capability was enabled within the customer’s environment, it was not fully configured across the impacted devices, allowing the attack to progress to ransomware deployment. Had Autonomous Response been fully deployed across the affected systems, it could have taken targeted action against the earliest stages of malicious activity, potentially disrupting the intrusion before it escalated.

Figure 1: Timeline of the attack progression.

Day 1: Reconnaissance and privilege escalation

The threat actor gained access via compromised VPN credentials and initiated internal reconnaissance. Darktrace detected anomalous scanning behavior, including unusual port scanning activity and widespread network enumeration.

Specifically, Darktrace detected a high volume of east-west scanning activity across a broad range of ports, with TCP connections targeting ports 21, 80, 445, 4899 and 8080. Associated URIs suggested the use of Nmap, a widely used penetration testing tool. This highlights how attackers often leverage legitimate penetration testing tools for malicious reconnaissance, enabling them to blend into normal network activity and evade traditional signature-based detection methods.

Figure 2: Darktrace's detection of a sharp increase in anomalous internal connections, triggering multiple high-severity model alerts associated with reconnaissance activity.

Several devices were observed using administrative credentials to carry out privileged actions in a manner that was highly anomalous for the environment. This activity was accompanied by behavior consistent with SMB authentication scanning, suggesting efforts to identify and access additional systems. As the activity intensified, an increasing number of devices became involved, signalling lateral movement and further spread across the network.

Darktrace also identified privilege escalation through active directory (AD) replication abuse, specifically via the drsuapi::DRSGetNCChanges function. This technique allows an attacker with sufficient privileges to request directory replication data from a domain controller (DC), enabling them to extract credentials, including password hashes, without directly interacting with user accounts. Commonly associated with ‘DCSync’ attacks, this technique is frequently used to obtain highly privileged credentials and enable further escalation within an environment.

Figure 3: Darktrace’s detection of anomalous AD replication activity indicative of privilege escalation.

This activity was seen alongside the use of the now obsolete SMBv1, repeated NTLM authentication attempts using multiple variations of ‘Administrator’ credentials, reverse DNS scanning, and large-scale network scanning. Darktrace observed widespread use of SMBv1 across the customer’s environment, exposing a significant security weakness. As a legacy protocol with well-documented weaknesses, SMBv1 can be exploited to facilitate lateral movement, allowing the attackers to expand their access following initial compromise.

Day 3: Lateral Movement, Command & Control, and Exfiltration

Two days later, the attacker escalated privileges and expanded their foothold using living-off-the-land (LOTL) techniques such as PSExec, WMI, and RDP. Concurrently, Darktrace identified command-and-control (C2)-style communications consistent with the Sliver framework, alongside rare outbound connections to cloud infrastructure indicating potential data exfiltration. The volume and severity of observed activity increased as attack behavior intensified.

The device was observed conducting extensive lateral movement, leveraging LOTL techniques to evade detection. Activity included WMI execution (e.g. ExecQuery), DCE-RPC activity, SMB sessions and file writes, most of which were successful, as well as the deployment of PSEXESVC.exe via ADMIN$ shares and prolonged RDP sessions. Darktrace identified this behavior as highly anomalous for the environment. Such activity is commonly associated with the transfer of attacker tooling, remote command execution, and the establishment of persistent access across compromised systems.  

Figure 4: Darktrace’s detection of a spike in RPC binding events indicative of potential lateral movement.

On the same day, Darktrace detected C2-style SSL communications originating from multiple internal devices to rare external endpoints. These connections exhibited anomalous characteristics, including invalid SSL certificates and repeated connection patterns resembling beaconing. Analysis of the observed JA3 fingerprint further linked the activity to Sliver, the adversary simulation framework referenced earlier, as the hash has previously been associated with Sliver-related infrastructure [3]. The use of this framework reflects a broader trend of attackers repurposing legitimate offensive security tools for stealthy C2 communications. Connections to 137[.]220[.]59[.]55 (ASN AS20473 AS-VULTR) indicated that the communications were likely routed via a virtual private server (VPS) hosted by Vultr. Attackers often utilize VPS infrastructure from legitimate cloud providers like Vultr to obscure their true origin, blend into benign traffic, and evade IP-based detection mechanisms [4].

Figure 5: Darktrace’s Cyber AI Analyst detection of two linked unusual connections to Vultr infrastructure.

Darktrace also observed a device initiating SSL connections to safedata.s3[.]wasabisys[.]com, an endpoint associated with Wasabi cloud storage. Darktrace recognized that neither the destination nor the associated IP address had previously been observed within the environment.  More than 200 MB of data was subsequently uploaded externally to endpoints sharing the same JA3 client hash, indicating a sustained transfer session and potential data exfiltration to third-party storage. The apparent exfiltration prior to encryption is consistent with a double-extortion ransomware strategy.

Figure 6: Darktrace’s Cyber AI Analyst detection of more than 30 rare outbound connections to a Wasabi cloud storage endpoint, indicative of potential data exfiltration

Day 4: Encryption

The attack culminated in ransomware deployment, marking the transition from suspicious network activity to a business-impacting incident. Using SMB-based propagation, the threat actor encrypted thousands of files across the network, affecting multiple systems and disrupting normal operations. Throughout the encryption event, the legacy SMBv1 protocol was used extensively across multiple internal systems, resulting in a significant increase in newly encrypted files.

Figure 7: Darktrace’s detection of abnormal spikes in SMB activity and associated model alerts, indicative of ransomware encryption and propagation.

Darktrace’s Cyber AI Analyst automatically investigated and correlated the encryption activity and related events into a single incident narrative, providing the customer with real-time visibility into the attack while significantly reducing investigation time.

Figure 8: Darktrace’s Cyber AI Analyst’s investigation into the encryption activity. AI Analyst incident detailing example encryption activity in real time. Related events are automatically correlated and summarized into a clear narrative, reducing investigation time.

Defender action recommendations

What Could Have Stopped the Attack Earlier?

Although the attack ultimately resulted in ransomware deployment, there were multiple opportunities to detect, contain, and disrupt the intrusion before encryption occurred. The following actions could have significantly reduced the overall impact:

Detect and investigate indicators of reconnaissance and lateral movement

  • Unusual scanning
  • Active Directory replication anomalies consistent with DCSync activity
  • Anomalous use of native tools and processes indicative of LOTL attacks
  • Unusual use of common reconnaissance tools such as Nmap and NetScan

Contain compromised credentials and affected devices

  • Disable and reset compromised VPN credentials
  • Isolate devices performing anomalous scanning and lateral movement activity

Block suspicious external communications and data exfiltration

  • Use anomaly-based detection to detect and block repeated outbound connections to rare external infrastructure
  • Prevent data exfiltration to unauthorized cloud storage services such as Wasabi

Conclusion

The incident highlights the importance of anomaly-based detection, particularly against attacks that primarily use native or legitimate tools to evade traditional security measures. Darktrace identified suspicious activity from the first day of the compromise, providing multiple opportunities to disrupt the intrusion before it progressed to lateral movement and data exfiltration.

In this instance, detection was not the limiting factor; response time was. Prompt investigation and containment of devices exhibiting anomalous behavior could have prevented lateral movement, data exfiltration, and ultimately ransomware deployment.

As adversaries increasingly prioritize stealth over custom malware, relying instead on legitimate tools, valid credentials, and trusted infrastructure, traditional signature-based detection becomes less effective. Identifying subtle behavioral deviations early remains critical to disrupting attacks before they escalate into full-scale ransomware incidents.

Credit to Alexandra Evzona (Cyber Analyst), Priya Thapa (Senior Cyber Analyst)
Edited by Ryan Traill (Content Manager)

Appendices

References

[1] https://industrialcyber.co/ransomware/check-point-reports-ransomware-attacks-jump-48-year-over-year-despite-decline-in-overall-cyberattack-activity/

[2] https://www.europol.europa.eu/media-press/newsroom/news/law-enforcement-disrupt-worlds-biggest-ransomware-operation

[3] https://fieldeffect.com/blog/field-effect-mitigates-not-so-simplehelp-exploits-enabling-deployment-of-backdoors

[4] https://www.darktrace.com/blog/from-vps-to-phishing-how-darktrace-uncovered-saas-hijacks-through-virtual-infrastructure-abuse

Indicators of Compromise (IoCs)

IP Addresses

  • 137[.]220[.]59[.]55 – Potential C2 infrastructure (Vultr AS20473)
  • 38[.]27[.]106[.]123 – Wasabi cloud storage endpoint associated with potential data exfiltration
  • 38[.]27[.]106[.]128 – Wasabi cloud storage endpoint associated with potential data exfiltration
  • 38[.]27[.]106[.]117 – Wasabi cloud storage endpoint associated with potential data exfiltration

Domains

  • safedata[.]s3[.]wasabisys[.]com – Potential data exfiltration endpoint
  • *.wasabisys[.]com – Associated Wasabi cloud storage infrastructure

JA3 Fingerprint

  • d6828e30ab66774a91a96ae93be4ae4c – Associated with the Sliver adversary emulation framework

Files

  • Delete[.]me – File observed during reconnaissance activity, commonly associated with NetScan

Darktrace Model Coverage

·       Anomalous Connection / Active Remote Desktop Tunnel

·       Anomalous Connection / Anomalous Remote Registry Service Control

·       Anomalous Connection / Multiple Failed Windows UDP

·       Anomalous Connection / New or Uncommon Service Control

·       Anomalous Connection / New or Uncommon Service Enumeration

·       Anomalous Connection / New User Agent to IP Without Hostname

·       Anomalous Connection / SMB Enumeration

·       Anomalous Connection / Suspicious Activity On High Risk Device

·       Anomalous Connection / Suspicious Read Write Ratio

·       Anomalous Connection / Sustained MIME Type Conversion

·       Anomalous Connection / Uncommon 1 GiB Outbound

·       Anomalous Connection / Unusual Admin RDP Session

·       Anomalous Connection / Unusual Admin SMB Session

·       Anomalous Connection / Unusual SMB Version 1 Connectivity

·       Anomalous File / EXE from Rare External Location

·       Anomalous File / Internal / Additional Extension Appended to SMB File

·       Anomalous Server Activity / Outgoing from Server

·       Compromise / Beaconing Activity To External Rare

·       Compromise / Ransomware / Possible Ransom Note Read

·       Compromise / Ransomware / Ransom or Offensive Words Written to SMB

·       Compromise / Ransomware / Suspicious SMB Activity

·       Device / Anonymous NTLM Logins

·       Device / Attack and Recon Tools

·       Device / Initial Attack Chain Activity

·       Device / Large Number of Model Alerts

·       Device / Long Agent Connection to New Endpoint

·       Device / Multiple Lateral Movement Model Alerts

·       Device / Network Scan

·       Device / New or Uncommon SMB Named Pipe

·       Device / New or Unusual Remote Command Execution

·       Device / New User Agent

·       Device / Possible RPC Lateral Movement

·       Device / Possible SMB/NTLM Brute Force

·       Device / RDP Scan

·       Device / SMB Lateral Movement

·       Device / SMB Session Brute Force (Non-Admin)

·       Device / SMB Version 1 Access Failures

·       Device / Suspicious File Delete Activity

·       Device / Suspicious Network Scan Activity

·       Device / Unusual SMB Error Detected

·       Device / Unusual SMB To Critical Resource

·       Device / Unusual Winreg Operation

·       Unusual Activity / Multiple Failed Internal Connections

·       Unusual Activity / Possible RPC Recon Activity

·       Unusual Activity / Sustained Anomalous SMB Activity

·       Unusual Activity / Unusual External Data to New Endpoint

·       Unusual Activity / Unusual External Data Transfer

·       Unusual Activity / Unusual File Storage Data Transfer

·       Unusual Activity / Unusual Large Internal Transfer

·       User / New Admin Credentials on Client

·       User / NTLM Login from Unauthenticated Device

Autonomous Response Model Alerts

·       Antigena / Network / External Threat / Antigena Ransomware Block

·       Antigena / Network / External Threat / Antigena Suspicious File Block

·       Antigena / Network / Insider Threat / Antigena Active Threat SMB Write Block

·       Antigena / Network / Insider Threat / Antigena Internal Anomalous File Activity

·       Antigena / Network / Insider Threat / Antigena Large Data Volume Outbound Block

·       Antigena / Network / Insider Threat / Antigena Network Scan Block

·       Antigena / Network / Insider Threat / Antigena Unusual Privileged User Activities Block

·       Antigena / Network / Manual / Quarantine Device

·       Antigena / Network / Significant Anomaly / Antigena Alerts Over Time Block

·       Antigena / Network / Significant Anomaly / Antigena Controlled and Model Alert

·       Antigena / Network / Significant Anomaly / Antigena Enhanced Monitoring from Client Block

·       Antigena / Network / Significant Anomaly / Antigena Enhanced Monitoring from Server Block 100

·       Antigena / Network / Significant Anomaly / Antigena Significant Anomaly from Client Block

MITRE ATT&CK MAPPING

Command and control - Protocol Tunneling - T1572

Command and control – Web Protocols – T1071.001

Credential Access- Exploitation for Credential Access- T1212

Credential Access- Password Guessing- T1110

Discovery- File and Directory Discovery- T1083

Discovery- Network Service Discovery- T1046

Discovery- Network Share Discovery- T1135

Discovery- Remote System Discovery- T1018

Exfiltration- Exfiltration Over C2 Channel- T1041

Exfiltration- Exfiltration to Cloud Storage- T1567

Impact- Data Encrypted for Impact- T1486

Impact- Data Encrypted for Impact- T1486

Impact- Service Stop - T1489

Initial Access- Public-Facing Application- T1190

Lateral Movement- Exploitation of Remote Services- T1210

Lateral Movement- Remote Desktop Protocol- T1021

Lateral Movement- SMB/Windows Admin Shares- T1021

Lateral Movement- Taint Shared Content- T1080

Persistence- Modify Registry- T1112

Privilege Escalation- Exploitation for Privilege Escalation- T0890

Privilege Escalation- Valid Accounts- T1078

Reconnaissance- Scanning IP Blocks- T1595

Reconnaissance- Vulnerability Scanning- T1595

Resource Development- Malware- T1588

Stealth- File Deletion- T1070

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About the author
Alexandra Evzona
Cyber Analyst

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July 24, 2026

Darktrace / EMAIL Expands Behavioral Defense Across Email and Collaboration Workflows

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Email and collaboration tools do more than carry messages. They are where organizations approve payments, share sensitive data, reset credentials, and make thousands of everyday decisions. Increasingly, they are interfaces through which humans direct AI agents in their daily activity. Email, Slack and Teams are high volume, rich with sensitive data, and an easy place to hide malicious activity.

The opportunity isn’t lost on bad actors. Darktrace / EMAIL detected more than 32 million high-confidence phishing emails globally in 2025, and 70% of those messages passed DMARC authentication.  Phishing is increasingly difficult to detect and familiar trust signals alone are not enough. People and security teams need to understand how a message fits the normal behavior of the sender, recipient, and organization. They also need to correlate activity across platforms to spot threats that span multiple channels.

To effectively secure against today’s evolved threats, security teams need to act at two levels: they need to help each employee make a safer decision ‘in the moment’, and they need to understand the wider patterns that may expose the business to risk.

Darktrace is introducing four new capabilities in Darktrace / EMAIL to address both challenges. The new features explain suspicious content more clearly to end users, strengthen the capabilities of Darktrace / Adaptive Human Defense with richer guidance, let organizations define their own patterns for detecting sensitive data in messages, and give security teams a process-level view of risk across email and collaboration workflows.

Darktrace / EMAIL Inbox Analysis highlights risky content within your emails

A warning is more useful when it explains what the user should look at. To help do that, we’ve expanded Darktrace / EMAIL’s Inbox Analysis Add-In to highlight potentially dangerous content within the body of emails that Darktrace / EMAIL flags as potentially suspicious or high risk.  

The add-in can highlight language designed to create urgency, financial references, requests for payment, suspicious links, and content that is unusual for the sender. Each highlighted element includes a pop up that explains why it may be suspicious. Instead of asking an employee to accept a verdict without context, the analysis helps them examine the message and make a more informed decision.

Enhanced Just-In-Time Training Banners in Darktrace / Adaptive Human Defense

Enhanced Just-In-Time Training Banners build on the same principle. The banners now include a contextual header, actionable advice, and specific detection context. This gives employees more useful guidance at the point of risk without adding unnecessary information or cognitive load.

Together, the capabilities help turn a warning into a short learning moment. Employees can see what looks unusual, understand what action to take, and build their judgment.

Custom Sensitive Data Detection in Darktrace / EMAIL - Data Loss Prevention

Sensitive data is different for every business. Standard categories such as payment card details or government identifiers matter, but organizations also have their own customer codes, project names, research formats, account structures, and internal identifiers.

Custom Sensitive Data Detection in Darktrace / EMAIL - Data Loss Prevention allows administrators to write custom expressions for the data their organization needs to protect. Matched content can trigger existing model actions and data loss prevention (DLP) workflows, extending Darktrace's DLP capabilities.

This extends data loss detection beyond a fixed library of common data types. Security teams can apply controls to information that is sensitive in the context of their own organization and adapt those controls as the business changes.

Introducing Email and Collaboration Workflow Risk Posture Dashboards

Some of the most important risks are not isolated events. They are repeated ways of working that create an opening for error, misuse, or attack. For example, a payment request may be one suspicious message, but a recurring approval workflow that relies on weak verification is a business process risk.

The new Email and Collaboration Workflow Risk Posture Dashboard analyzes email and collaboration data across Email, Microsoft Teams, Slack and Zoom to provide a process-level view of risk in the organization. These may include financial authorization workflows, sensitive data sharing patterns, and activity that could expose credentials.

The dashboard brings these patterns into a view and provides actionable recommendations. This helps security teams determine where to investigate or strengthen controls, where ownership needs to be clarified, and where the business may need to change a risky process. It gives CISOs a clearer view of how human and communication risk is embedded in everyday operations, not only where individual alerts occur.

Behavior connects the individual decision to the wider risk

These capabilities build on Darktrace’s unique behavioral approach to security. We use Adaptive AI to learn how people and AI normally behave within an organization, creating the context needed to recognize when activity changes.

Within the Darktrace Behavioral Defense Platform, Darktrace / EMAIL helps protect people against phishing, account takeover, data exfiltration, and human risk across email and collaboration tools. The new capabilities extend that protection in both directions. They give employees clearer context for the decision in front of them, while giving security leaders a broader view of the workflows and behavior that create risk across the organization.

The result is not simply more alerts. It is a better understanding of why something is risky, what action to take, and where the organization can reduce risk before a familiar process becomes an easy route for an attacker.

[related-resource]

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About the author
Carlos Gray
Senior Product Marketing Manager, Email
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