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June 25, 2024

Let the Dominos Fall! SOC and IR Metrics for ROI

Vendors are scrambling to compare MTTD metrics laid out in the latest MITRE Engenuity ATT&CK® Evaluations. But this analysis is reductive, ignoring the fact that in cybersecurity, there are far more metrics that matter.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
John Bradshaw
Sr. Director, Technical Marketing
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25
Jun 2024

One of the most enjoyable discussions (and debates) I engage in is the topic of Security Operations Center (SOC) and Incident Response (IR) metrics to measure and validate an organization’s Return on Investment (ROI). The debate part comes in when I hear vendor experts talking about “the only” SOC metrics that matter, and only list the two most well-known, while completely ignoring metrics that have a direct causal relationship.

In this blog, I will discuss what I believe are the SOC/IR metrics that matter, how each one has a direct impact on the others, and why organizations should ensure they are working towards the goal of why these metrics are measured in the first place: Reduction of Risk and Costs.

Reduction of Risk and Costs

Every security solution and process an organization puts in place should reduce the organization’s risk of a breach, exposure by an insider threat, or loss of productivity. How an organization realizes net benefits can be in several ways:

  • Improved efficiencies can result in SOC/IR staff focusing on other areas such as advanced threat hunting rather than churning through alerts on their security consoles. It may also help organizations dealing with the lack of skilled security staff by using Artificial Intelligence (AI) and automated processes.
  • A well-oiled SOC/IR team that has greatly reduced or even eliminated mundane tasks attracts, motivates, and retains talent resulting in reduced hiring and training costs.
  • The direct impact of a breach such as a ransomware attack can be devastating. According to the 2024 Data Breach Investigations Report by Verizon, MGM Resorts International reported the ALPHV ransomware cost the company approximately $100 million[1].
  • Failure to take appropriate steps to protect the organization can result in regulatory fines; and if an organization has, or is considering, purchasing Cyber Insurance, can result in declined coverage or increased premiums.

How does an organization demonstrate they are taking proactive measures to prevent breaches? That is where it's important to understand the nine (yes, nine) key metrics, and how each one directly influences the others, play their roles.

Metrics in the Incident Response Timeline

Let’s start with a review of the key steps in the Incident Response Timeline:

Seven of the nine key metrics are in the IR timeline, while two of the metrics occur before you ever have an incident. They occur in the Pre-Detection Stage.

Pre-Detection stage metrics are:

  • Preventions Per Intrusion Attempt (PPIA)
  • False Positive Reduction Rate (FPRR)

Next is the Detect and Investigate stage, there are three metrics to consider:

  • Mean Time to Detection (MTTD)
  • Mean Time to Triage (MTTT)
  • Mean Time to Understanding (MTTU)

This is followed by the Remediation stage, there are two metrics here:

  • Mean Time to Containment (MTTC)
  • Mean Time to Remediation / Recovery (MTTR)

Finally, there is the Risk Reduction stage, there are two metrics:

  • Mean Time to Advice (MTTA)
  • Mean Time to Implementation (MTTI)

Pre-Detection Stage

Preventions Per Intrusion Attempt

PPIA is defined as stopping any intrusion attempt at the earliest possible stage. Your network Intrusion Prevention System (IPS) blocks vulnerability exploits, your e-mail security solution intercepts and removes messages with malicious attachments or links, your egress firewall blocks unauthorized login attempts, etc. The adversary doesn’t get beyond Step 1 in the attack life cycle.

This metric is the first domino. Every organization should strive to improve on this metric every day. Why? For every intrusion attempt you stop right out of the gate, you eliminate the actions for every other metric. There is no incident to detect, triage, investigate, remediate, or analyze post-incident for ways to improve your security posture.

When I think about PPIA, I always remember back to a discussion with a former mentor, Tim Crothers, who discussed the benefits of focusing on Prevention Failure Detection.

The concept is that as you layer your security defenses, your PPIA moves ever closer to 100% (no one has ever reached 100%). This narrows the field of fire for adversaries to breach into your organization. This is where novel, unknown, and permuted threats live and breathe. This is where solutions utilizing Unsupervised Machine Learning excel in raising anomalous alerts – indications of potential compromise involving one of these threats. Unsupervised ML also raises alerts on anomalous activity generated by known threats and can raise detections before many signature-based solutions. Most organizations struggle to find strong permutations of known threats, insider threats, supply chain attacks, attacks utilizing n-day and 0-day exploits. Moving PPIA ever closer to 100% also frees your team up for conducting threat hunting activities – utilizing components of your SOC that collect and store telemetry to query for potential compromises based on hypothesis the team raises. It also significantly reduces the alerts your team must triage and investigate – solving many of the issues outlined at the start of this paper.

False Positive Reduction Rate

Before we discuss FPRR, I should clarify how I define False Positives (FPs). Many define FPs as an alert that is in error (i.e.: your EDR alerts on malware that turns out to be AV signature files). While that is a FP, I extend the definition to include any alert that did not require triage / investigation and distracts the SOC/IR team (meaning they conducted some level of triage / investigation).

This metric is the second domino. Why is this metric important? Every alert your team exerts time and effort on that is a non-issue distracts them from alerts that matter. One of the major issues that has resonated in the security industry for decades is that SOCs are inundated with alerts and cannot clear the backlog. When it comes to PPIA + FPRR, I have seen analysts spend time investigating alerts that were blocked out of the gate while their screen continued to fill up with more. You must focus on Prevention Failure Detection to get ahead of the backlog.

Detect and Investigate Stages

Mean Time to Detection

MTTD, or “Dwell Time”, has decreased dramatically over the past 12 years. From well over a year to 16 days in 2023[2]. MTTD is measured from the earliest possible point you could detect the intrusion to the moment you actually detect it.

This third domino is important because the longer an adversary remains undetected, the more the odds increase they will complete their mission objective. It also makes the tasks of triage and investigation more difficult as analysts must piece together more activity and adversaries may be erasing evidence along the way – or your storage retention does not cover the breach timeline.

Many solutions focusing solely on MTTD can actually create the very problem SOCs are looking to solve.  That is, they generate so much alerting that they flood the console, email, or text messaging app causing an unmanageable queue of alerts (this is the problem XDR solutions were designed to resolve by focusing on incidents rather than alerts).

Mean Time to Triage

MTTT involves SOCs that utilize Level 1 (aka Triage) analysts to render an “escalate / do not escalate” alert verdict accurately. Accuracy is important because Triage Analysts typically are staff new to cyber security (recent grad / certification) and may over escalate (afraid to miss something important) or under escalate (not recognize signs of a successful breach). Because of this, a small MTTT does not always equate to successful handling of incidents.

This metric is important because keeping your senior staff focused on progressing incidents in a timely manner (and not expending time on false positives) should reduce stress and required headcount.

Mean Time to Understanding

MTTU deals with understanding the complete nature of the incident being investigated. This is different than MTTT which only deals with whether the issue merits escalation to senior analysts. It is then up to the senior analysts to determine the scope of the incident, and if you are a follower of my UPSET Investigation Framework, you know understanding the full scope involves:

U = All compromised accounts

P = Persistence Mechanisms used

S = All systems involved (organization, adversary, and intermediaries)

E = Endgame (or mission objective)

T = Techniques, Tactics, Procedures (TTPs) utilized by the adversary

MTTU is important because this information is critical before any containment or remediation actions are taken. Leave a stone unturned, and you alert the adversary that you are onto them and possibly fail to close an avenue of access.

Remediation Stages

Mean Time to Containment

MTTC deals with neutralizing the threat. You may not have kicked the adversary out, but you have halted their progress to their mission objective and ability to inflict further damage. This may be through use of isolation capabilities, termination of malicious processes, or firewall blocks.

MTTC is important, especially with ransomware attacks where every second counts. Faster containment responses can result in reduced / eliminated disruption to business operations or loss of data.

Mean Time to Remediation / Recovery

The full scope of the incident is understood, the adversary has been halted in their tracks, no malicious processes are running on any systems in your organization. Now is the time to put things back to right. MTTR deals with the time involved in restoring business operations to pre-incident stage. It means all remnants of changes made by the adversary (persistence, account alterations, programs installed, etc.) are removed; all disrupted systems are restored to operations (i.e.: ransomware encrypted systems are recovered from backups / snapshots), compromised user accounts are reset, etc.

MTTR is important because it informs senior management of how fast the organization can recover from an incident. Disaster Recovery and Business Continuity plans play a major role in improving this score.

Risk Reduction Stages

Mean Time to Advice

After the dust has settled from the incident, the job is not done. MTTA deals with identifying and assessing the specific areas (vulnerabilities, misconfigurations, lack of security controls) that permitted the adversary to advance to the point where detection occurred (and any actions beyond). The SOC and IR teams should then compile a list of recommendations to present to management to improve the security posture of the organization so the same attack path cannot be used.

Mean Time to Implement

Once recommendations are delivered to management, how long does it take to implement them? MTTI tracks this timeline because none of it matters if you don’t fix the holes that led to the breach.

Nine Dominos

There are the nine dominos of SOC / IR metrics I recommend helping organizations know if they are on the right track to reduce risk, costs and improve morale / retention of the security teams. You may not wish to track all nine, but understanding how each metric impacts the others can provide visibility into why you are not seeing expected improvements when you implement a new security solution or change processes.

Improving prevention and reducing false positives can make huge positive impacts on your incident response timeline. Utilizing solutions that get you to resolution quicker allows the team to focus on recommendations and risk reduction strategies.

Whichever metrics you choose to track, just be sure the dominos fall in your favor.

References

[1] 2024 Verizon Data Breach Investigations Report, p83

[2] Mandiant M-Trends 2023

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
John Bradshaw
Sr. Director, Technical Marketing

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January 30, 2026

ClearFake: From Fake CAPTCHAs to Blockchain-Driven Payload Retrieval

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What is ClearFake?

As threat actors evolve their techniques to exploit victims and breach target networks, the ClearFake campaign has emerged as a significant illustration of this continued adaptation. ClearFake is a campaign observed using a malicious JavaScript framework deployed on compromised websites, impacting sectors such as e‑commerce, travel, and automotive. First identified in mid‑2023, ClearFake is frequently leveraged to socially engineer victims into installing fake web browser updates.

In ClearFake compromises, victims are steered toward compromised WordPress sites, often positioned by attackers through search engine optimization (SEO) poisoning. Once on the site, users are presented with a fake CAPTCHA. This counterfeit challenge is designed to appear legitimate while enabling the execution of malicious code. When a victim interacts with the CAPTCHA, a PowerShell command containing a download string is retrieved and executed.

Attackers commonly abuse the legitimate Microsoft HTML Application Host (MSHTA) in these operations. Recent campaigns have also incorporated Smart Chain endpoints, such as “bsc-dataseed.binance[.]org,” to obtain configuration code. The primary payload delivered through ClearFake is typically an information stealer, such as Lumma Stealer, enabling credential theft, data exfiltration, and persistent access [1].

Darktrace’s Coverage of ClearFake

Darktrace / ENDPOINT first detected activity likely associated with ClearFake on a single device on over the course of one day on November 18, 2025. The system observed the execution of “mshta.exe,” the legitimate Microsoft HTML Application Host utility. It also noted a repeated process command referencing “weiss.neighb0rrol1[.]ru”, indicating suspicious external activity. Subsequent analysis of this endpoint using open‑source intelligence (OSINT) indicated that it was a malicious, domain generation algorithm (DGA) endpoint [2].

The process line referencing weiss.neighb0rrol1[.]ru, as observed by Darktrace / ENDPOINT.
Figure 1: The process line referencing weiss.neighb0rrol1[.]ru, as observed by Darktrace / ENDPOINT.

This activity indicates that mshta.exe was used to contact a remote server, “weiss.neighb0rrol1[.]ru/rpxacc64mshta,” and execute the associated HTA file to initiate the next stage of the attack. OSINT sources have since heavily flagged this server as potentially malicious [3].

The first argument in this process uses the MSHTA utility to execute the HTA file hosted on the remote server. If successful, MSHTA would then run JavaScript or VBScript to launch PowerShell commands used to retrieve malicious payloads, a technique observed in previous ClearFake campaigns. Darktrace also detected unusual activity involving additional Microsoft executables, including “winlogon.exe,” “userinit.exe,” and “explorer.exe.” Although these binaries are legitimate components of the Windows operating system, threat actors can abuse their normal behavior within the Windows login sequence to gain control over user sessions, similar to the misuse of mshta.exe.

EtherHiding cover

Darktrace also identified additional ClearFake‑related activity, specifically a connection to bsc-testnet.drpc[.]org, a legitimate BNB Smart Chain endpoint. This activity was triggered by injected JavaScript on the compromised site www.allstarsuae[.]com, where the script initiated an eth_call POST request to the Smart Chain endpoint.

Example of a fake CAPTCHA on the compromised site www.allstarsuae[.]com.
Figure 2: Example of a fake CAPTCHA on the compromised site www.allstarsuae[.]com.

EtherHiding is a technique in which threat actors leverage blockchain technology, specifically smart contracts, as part of their malicious infrastructure. Because blockchain is anonymous, decentralized, and highly persistent, it provides threat actors with advantages in evading defensive measures and traditional tracking [4].

In this case, when a user visits a compromised WordPress site, injected base64‑encoded JavaScript retrieved an ABI string, which was then used to load and execute a contract hosted on the BNB Smart Chain.

JavaScript hosted on the compromised site www.allstaruae[.]com.
Figure 3: JavaScript hosted on the compromised site www.allstaruae[.]com.

Conducting malware analysis on this instance, the Base64 decoded into a JavaScript loader. A POST request to bsc-testnet.drpc[.]org was then used to retrieve a hex‑encoded ABI string that loads and executes the contract. The JavaScript also contained hex and Base64‑encoded functions that decoded into additional JavaScript, which attempted to retrieve a payload hosted on GitHub at “github[.]com/PrivateC0de/obf/main/payload.txt.” However, this payload was unavailable at the time of analysis.

Darktrace’s detection of the POST request to bsc-testnet.drpc[.]org.
Figure 4: Darktrace’s detection of the POST request to bsc-testnet.drpc[.]org.
Figure 5: Darktrace’s detection of the executable file and the malicious hostname.

Autonomous Response

As Darktrace’s Autonomous Response capability was enabled on this customer’s network, Darktrace was able to take swift mitigative action to contain the ClearFake‑related activity early, before it could lead to potential payload delivery. The affected device was blocked from making external connections to a number of suspicious endpoints, including 188.114.96[.]6, *.neighb0rrol1[.]ru, and neighb0rrol1[.]ru, ensuring that no further malicious connections could be made and no payloads could be retrieved.

Autonomous Response also acted to prevent the executable mshta.exe from initiating HTA file execution over HTTPS from this endpoint by blocking the attempted connections. Had these files executed successfully, the attack would likely have resulted in the retrieval of an information stealer, such as Lumma Stealer.

Autonomous Response’s intervention against the suspicious connectivity observed.
Figure 6: Autonomous Response’s intervention against the suspicious connectivity observed.

Conclusion

ClearFake continues to be observed across multiple sectors, but Darktrace remains well‑positioned to counter such threats. Because ClearFake’s end goal is often to deliver malware such as information stealers and malware loaders, early disruption is critical to preventing compromise. Users should remain aware of this activity and vigilant regarding fake CAPTCHA pop‑ups. They should also monitor unusual usage of MSHTA and outbound connections to domains that mimic formats such as “bsc-dataseed.binance[.]org” [1].

In this case, Darktrace was able to contain the attack before it could successfully escalate and execute. The attempted execution of HTA files was detected early, allowing Autonomous Response to intervene, stopping the activity from progressing. As soon as the device began communicating with weiss.neighb0rrol1[.]ru, an Autonomous Response inhibitor triggered and interrupted the connections.

As ClearFake continues to rise, users should stay alert to social engineering techniques, including ClickFix, that rely on deceptive security prompts.

Credit to Vivek Rajan (Senior Cyber Analyst) and Tara Gould (Malware Research Lead)

Edited by Ryan Traill (Analyst Content Lead)

Appendices

Darktrace Model Detections

Process / New Executable Launched

Endpoint / Anomalous Use of Scripting Process

Endpoint / New Suspicious Executable Launched

Endpoint / Process Connection::Unusual Connection from New Process

Autonomous Response Models

Antigena / Network::Significant Anomaly::Antigena Significant Anomaly from Client Block

List of Indicators of Compromise (IoCs)

  • weiss.neighb0rrol1[.]ru – URL - Malicious Domain
  • 188.114.96[.]6 – IP – Suspicious Domain
  • *.neighb0rrol1[.]ru – URL – Malicious Domain

MITRE Tactics

Initial Access, Drive-by Compromise, T1189

User Execution, Execution, T1204

Software Deployment Tools, Execution and Lateral Movement, T1072

Command and Scripting Interpreter, T1059

System Binary Proxy Execution: MSHTA, T1218.005

References

1.        https://www.kroll.com/en/publications/cyber/rapid-evolution-of-clearfake-delivery

2.        https://www.virustotal.com/gui/domain/weiss.neighb0rrol1.ru

3.        https://www.virustotal.com/gui/file/1f1aabe87e5e93a8fff769bf3614dd559c51c80fc045e11868f3843d9a004d1e/community

4.        https://www.packetlabs.net/posts/etherhiding-a-new-tactic-for-hiding-malware-on-the-blockchain/

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Vivek Rajan
Cyber Analyst

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January 30, 2026

The State of Cybersecurity in the Finance Sector: Six Trends to Watch

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The evolving cybersecurity threat landscape in finance

The financial sector, encompassing commercial banks, credit unions, financial services providers, and cryptocurrency platforms, faces an increasingly complex and aggressive cyber threat landscape. The financial sector’s reliance on digital infrastructure and its role in managing high-value transactions make it a prime target for both financially motivated and state-sponsored threat actors.

Darktrace’s latest threat research, The State of Cybersecurity in the Finance Sector, draws on a combination of Darktrace telemetry data from real-world customer environments, open-source intelligence, and direct interviews with financial-sector CISOs to provide perspective on how attacks are unfolding and how defenders in the sector need to adapt.  

Six cybersecurity trends in the finance sector for 2026

1. Credential-driven attacks are surging

Phishing continues to be a leading initial access vector for attacks targeting confidentiality. Financial institutions are frequently targeted with phishing emails designed to harvest login credentials. Techniques including Adversary-in-The-Middle (AiTM) to bypass Multi-factor Authentication (MFA) and QR code phishing (“quishing”) are surging and are capable of fooling even trained users. In the first half of 2025, Darktrace observed 2.4 million phishing emails within financial sector customer deployments, with almost 30% targeted towards VIP users.  

2. Data Loss Prevention is an increasing challenge

Compliance issues – particularly data loss prevention -- remain a persistent risk. In October 2025 alone, Darktrace observed over 214,000 emails across financial sector customers that contained unfamiliar attachments and were sent to suspected personal email addresses highlighting clear concerns around data loss prevention. Across the same set of customers within the same time frame, more than 351,000 emails containing unfamiliar attachments were sent to freemail addresses (e.g. gmail, yahoo, icloud), highlighting clear concerns around DLP.  

Confidentiality remains a primary concern for financial institutions as attackers increasingly target sensitive customer data, financial records, and internal communications.  

3. Ransomware is evolving toward data theft and extortion

Ransomware is no longer just about locking systems, it’s about stealing data first and encrypting second. Groups such as Cl0p and RansomHub now prioritize exploiting trusted file-transfer platforms to exfiltrate sensitive data before encryption, maximizing regulatory and reputational fallout for victims.  

Darktrace’s threat research identified routine scanning and malicious activity targeting internet-facing file-transfer systems used heavily by financial institutions. In one notable case involving Fortra GoAnywhere MFT, Darktrace detected malicious exploitation behavior six days before the CVE was publicly disclosed, demonstrating how attackers often operate ahead of patch cycles

This evolution underscores a critical reality: by the time a vulnerability is disclosed publicly, it may already be actively exploited.

4. Attackers are exploiting edge devices, often pre-disclosure.  

VPNs, firewalls, and remote access gateways have become high-value targets, and attackers are increasingly exploiting them before vulnerabilities are publicly disclosed. Darktrace observed pre-CVE exploitation activity affecting edge technologies including Citrix, Palo Alto, and Ivanti, enabling session hijacking, credential harvesting, and privileged lateral movement into core banking systems.  

Once compromised, these edge devices allow adversaries to blend into trusted network traffic, bypassing traditional perimeter defenses. CISOs interviewed for the report repeatedly described VPN infrastructure as a “concentrated focal point” for attackers, especially when patching and segmentation lag behind operational demands.

5. DPRK-linked activity is growing across crypto and fintech.  

State-sponsored activity, particularly from DPRK-linked groups affiliated with Lazarus, continues to intensify across cryptocurrency and fintech organizations. Darktrace identified coordinated campaigns leveraging malicious npm packages, previously undocumented BeaverTail and InvisibleFerret malware, and exploitation of React2Shell (CVE-2025-55182) for credential theft and persistent backdoor access.  

Targeting was observed across the United Kingdom, Spain, Portugal, Sweden, Chile, Nigeria, Kenya, and Qatar, highlighting the global scope of these operations.  

6. Cloud complexity and AI governance gaps are now systemic risks.  

Finally, CISOs consistently pointed to cloud complexity, insider risk from new hires, and ungoverned AI usage exposing sensitive data as systemic challenges. Leaders emphasized difficulty maintaining visibility across multi-cloud environments while managing sensitive data exposure through emerging AI tools.  

Rapid AI adoption without clear guardrails has introduced new confidentiality and compliance risks, turning governance into a board-level concern rather than a purely technical one.

Building cyber resilience in a shifting threat landscape

The financial sector remains a prime target for both financially motivated and state-sponsored adversaries. What this research makes clear is that yesterday’s security assumptions no longer hold. Identity attacks, pre-disclosure exploitation, and data-first ransomware require adaptive, behavior-based defenses that can detect threats as they emerge, often ahead of public disclosure.

As financial institutions continue to digitize, resilience will depend on visibility across identity, edge, cloud, and data, combined with AI-driven defense that learns at machine speed.  

Learn more about the threats facing the finance sector, and what your organization can do to keep up in The State of Cybersecurity in the Finance Sector report here.  

Acknowledgements:

The State of Cybersecurity in the Finance sector report was authored by Calum Hall, Hugh Turnbull, Parvatha Ananthakannan, Tiana Kelly, and Vivek Rajan, with contributions from Emma Foulger, Nicole Wong, Ryan Traill, Tara Gould, and the Darktrace Threat Research and Incident Management teams.

[related-resource]  

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Nathaniel Jones
VP, Security & AI Strategy, Field CISO
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